2017 MERCEDES-BENZ GLC SUV automatic transmission

Display messagesPossible causes/consequences andMSolutions
ServiceRequiredDoNot Shift GearsVisit Dealer
You canno tchang eth etransmission position due to amalfunction .
A warning tone also sounds.
If transmission position his selected:
XDrive to aqualified specialist workshop without shifting th etrans -
mission from position h.
If transmission position k,iorj is selected:
XSecur eth evehicl eagainst rollin gaway (Ypage 154).
XNotify aqualified specialist workshop or breakdown service.
ReversingNotPossi‐bleServic eRequiredYou canno tshift int otransmission position kdue to amalfunction .
The transmission position sj, iorh continu eto be available.
A warning tone also sounds.
XVisit aqualified specialist workshop .
Transmission Mal‐function StopAmalfunction has occurred in th emechanical transmission compo -
nents.
A warning tone also sounds. The transmission automatically shift sto
position i.
XPull overand stop th evehicl esafely as soo nas possible, payin g
attention to roa dand traffic conditions.
XShift th etransmission to position j.
XSecureth evehicl eagainst rollin gaway (Ypage 154).
XNotify aqualified specialist workshop or breakdown service.
Sto pVehicl eLeaveEngineRunnin gWaitTransmission Cool‐ing
The transmission has overheated. Pullin gaway can be temporarily
impaire dor no tpossible.
XPull ove rand stop th evehicl esafely as soo nas possible, payin g
attention to roa dand traffic conditions. Do no tcontinu edrivin g
under any circumstances.
XLeav eth eengin erunning.
XWait until th edisplay message disappear sbefore pullin gaway.
AThe tailgat eis open .
GWARNIN G
Whe nth eengin eis running, exhaust gase scan ente rth evehicl einte-
rio rif th etailgat eis open .
There is aris kof poisoning .
XCloseth etailgate.
Display messages25 3
On-board computer and displays
Z

Warning/
indicator
lampNSignal type
Possible causes/consequences and M
Solutions
!NThe yellow ABS warning lamp is lit while the engine is running.
ABS (anti-lock braking system) is malfunctioning.
If there is an additional warning tone, the EBD (electronic brake force distribution)
is malfunctioning.
Other driving systems and driving safety systems may also malfunction.
GWARNING
The brake system continues to function normally, but without the functions listed
above. The front and rear wheels could therefore lock if you brake hard, for exam-
ple.
The steerability and braking characteristics may be severely affected. The braking
distance in an emergency braking situation can increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
XObserve the additional display messages in the multifunction display.
XDrive on carefully.
XVisit a qualified specialist workshop immediately.
If the ABS control unit is faulty, there is also a possibility that other systems, such
as the navigation system or the automatic transmission, will not be available.
$J
÷!N $ (USA only), J(Canada only): the red brake warning lamp and the yellow
ESP®and ABS warning lamps are lit while the engine is running.
ABS and ESP®are malfunctioning.
Other driving systems and driving safety systems may also malfunction.
GWARNING
The brake system continues to function normally, but without the functions listed
above. The front and rear wheels could therefore lock if you brake hard, for exam-
ple.
The steerability and braking characteristics may be severely affected. The braking
distance in an emergency braking situation can increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
XObserve the additional display messages in the multifunction display.
XDrive on carefully.
XVisit a qualified specialist workshop immediately.
Warning and indicator lamps in the instrument cluster259
On-board computer and displays
Z

To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that:
Rthe side windows and sliding sunroof are
closed completely
Rthe blower is switched off
Rthe windshield wiper switch is in position 0
Rthe 360° camera or the rear view camera is
deactivated
The vehicle may otherwise be damaged.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 3 m
away from the vehicle.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft (3 m) away from the vehicle.
!Make sure that the automatic transmission
is in neutral position iwhen washing your
vehicle in a tow-through car wash. The vehicle
may otherwise be damaged.
ROperating with the SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door
when the engine is switched off or at very
low speeds. Otherwise, when in transmis-
sion position hork, the automatic
transmission will automatically switch to
park position jand block the wheels.
ROperating with the Start/Stop button:
Do not open the driver's door when the
engine is switched off or at very low speeds. Otherwise, when in transmission
position
hork, the automatic transmis-
sion will automatically switch to park posi-
tion jand block the wheels.
Observe the following to make sure that the
automatic transmission stays in neutral position
i:
Operating with the SmartKey and Start/Stop
button:
XMake sure that the ignition is switched on.
XMake sure that the vehicle is stationary.
XDepress and hold the brake pedal.
Operating with the Start/Stop button only:
XEngage park position j.
XRelease the brake pedal.
XRemove Start/Stop button from ignition lock
(Ypage 133).
XInsert the SmartKey into the ignition lock.
XSwitch on the ignition.
XDepress and hold the brake pedal.
Operating with the SmartKey and Start/Stop
button:
XShift to neutral i.
XRelease the brake pedal.
XRelease the electric parking brake, if neces-
sary.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
from the windshield and the wiper blades. This
will prevent smears and reduce wiping noises
caused by residue on the windshield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each country.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft sponge to clean.
XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
312Care
Maintenance and care

!Do not use the trailer tow hitch for recovery
or towing. Do not use the towing eye for
recovery. this could damage the vehicle. If in
doubt, have the vehicle recovered using a
crane.
!When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
!Shift the automatic transmission to position
i and do not open the driver's or front pas-
senger's door during towing. The automatic
transmission may otherwise shift to position
j, which could damage the transmission.
!Do not tow with sling-type equipment. This
could damage the vehicle.
!The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position i when the vehicle is being towed. If the auto-
matic transmission cannot be shifted to position
i, have the vehicle transported on a trans-
porter or trailer.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the SmartKey to position 2in
the ignition lock
Rcannot release the electric parking brake
Rcannot shift the automatic transmission to
position i
Disarm the automatic locking feature before the
vehicle is towed (
Ypage 84). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
GWARNING
The exhaust tail pipe may be very hot. There is
a risk of burns when removing the rear cover.
Do not touch the exhaust pipe. Take particular
care when removing the rear cover.
Mercedes-AMG vehicles
All other vehicles
The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear and
at the front, under covers :.
Towing and tow-starting331
Breakdown assistance
Z

XRemove thetowin geye from th eretainer
(Ypage 320).
XMercedes-AM Gvehicles: useasuitable
object, e.g. ascrewdriver, to pry off cover :
on th efron tbumper from underneath. Tak e
th ecover from th eopening ,but do no t
remove it .
Press th emar kon cover :on th erear
bumper inward and remove .
XAll other vehicles:press themar kon
cover :inward and remove .
XScrew in thetowin geye clockwise as far as it
will go and tighten it .
Vehicles wit h atrailer to whitch do no thav e a
bracke tfor th escrew-in towin geye at th eback.
Connect th etowbar to th etrailer to whitch
(
Ypage 204).
Removing the towing eye
XUnscrew and remove th etowin geye.
XAttac hcover :to th ebumper and press until
it engages.
Towing a vehicle with both axles on
the ground
The automatic transmission automatically shifts
to position jwhen you open th edriver' sor
front-passenger door or when you remove th e
SmartKey from th eignition lock. It is essential to
observ eth efollowin gsteps to ensur ethat th e
automatic transmission remain sin position i
during towing.
XMak esur ethat th evehicl eis stationary.
XTurn th eSmartKey to position 2in th eigni-
tion lock.
XDepress and hold th ebrak epedal .
XShift th eautomatic transmission to position
i.
XLeav eth eSmartKey in position 2in th eigni-
tion lock.
XReleas eth ebrak epedal .
XReleas eth eelectric parking brake.
XSwitc hon th ehazard warning lamp s
(Ypage 113).
In order to signal achang eof direction when
towin gth evehicl ewit hth ehazard warning
lamp sswitched on ,use th ecombination switch
as usual. In this case, only th eindicator lamp sfor th
edirection of travel flash. Afte rresetting
th ecombination switch ,th ehazard warning
lamp start sflashin gagain .
Transporting the vehicle
General notes
!When th evehicl eis loade dfor transport, th e
fron tand rear axles mus tbe stationary and on
th esam etransportation vehicle. Positioning
ove rth econnection poin tof th etranspor t
vehicl eis no tpermitted. The driv etrain may
otherwise be damaged.
!You may only secure th evehicl eby th e
wheels, no tby part sof th evehicl esuc has
axl eor steering components. Otherwise, th e
vehicl ecould be damaged.
The towin geye or trailer to whitch can be used
to pull th evehicl eonto atrailer or transporte rif
you wish to transpor tit.
XTurn th eSmartKey to position 2in th eigni-
tion lock.
XShift th eautomatic transmission to position
i.
As soon as th evehicle ha sbeen loaded:
XPreven tth evehicl efrom rollin gaway by
applyin gth eelectric parking brake.
XShift th eautomatic transmission to position
j.
XTurn th eSmartKey to position uin th eigni-
tion loc kand remove it .
XSecureth evehicle.
332Towing and tow-starting
Breakdown assistance

Notes on 4MATIC vehicles
!
Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Vehicles with 4MATIC may either be towed away with both axles on the ground or be loaded up
and transported.
If the vehicle's transmission, front, or rear axle is
damaged, have the vehicle transported on a
truck or trailer.
In the event of damage to the electrical sys-
tem: if the battery is defective, the automatic
transmission will be locked in position P. To shift
the automatic transmission to position N, you
must provide power to the vehicle's electrical
system in the same way as when jump-starting
(
Ypage 328).
Have the vehicle transported on a transporter or
trailer.
Tow-starting (emergency engine
starting)
!
Vehicles with automatic transmission must
not be tow-started. You could otherwise dam-
age the automatic transmission.
iYou can find information on "Jump-starting"
under (Ypage 328).
Fuses
Important safety notes
GWARNING
If you manipulate or bridge a faulty fuse or if
you replace it with a fuse with a higher amper- age, the electric cables could be overloaded.
This could result in a fire. There is a risk of an
accident and injury.
Always replace faulty fuses with the specified
new fuses having the correct amperage.
Blown fuses must be replaced with fuses of the
same rating, which you can recognize by the
color and value. The fuse ratings are listed in the
fuse allocation chart.
The fuse allocation chart is on the fuse box in the
cargo compartment (
Ypage 334). If a newly inserted fuse also blows, have the
cause traced and rectified at a qualified special-
ist workshop, e.g. an authorized Mercedes-Benz Center.
!Only use fuses that have been approved for
Mercedes-Benz vehicles and which have the
correct fuse rating for the system concerned.
Otherwise, components or systems could be
damaged.
!Make sure that no moisture can enter the
fuse box when the cover is open.
!When closing the cover, make sure that it is
lying correctly on the fuse box. Moisture seep-
ing i
n or dirt could otherwise impair the oper-
ation of the fuses.
The fuses in your vehicle serve to close down
faulty circuits. If a fuse blows, all the compo-
nents on the circuit and their functions stop
operating.
Before changing a fuse
Observe the important safety notes
(Ypage 333)
XSwitch off the engine.
XSwitch off all electrical consumers.
XMake sure that the ignition is switched off
(Ypage 133).
or
XWhen using the SmartKey, turn the SmartKey
to position uin the ignition lock and remove
it (
Ypage 132).
XSecure the vehicle against rolling away
(Ypage 154).
All indicator lamps in the instrument cluster
must be off.
The fuses are located in various fuse boxes:
RFuse box on the driver's side of the dashboard
RFuse box in the front-passenger footwell
RFuse box in the engine compartment on the
driver's side
RFuse box under the cargo compartment floor on the right-hand side of the vehicle, when
viewed in the direction of travel
Fuses333
Breakdown assistance
Z