2017 MERCEDES-BENZ GLC SUV AUTOMATIC

If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail-
able and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
XReturn to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num- ber and password.
Vehicle remote closing
The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center. The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotelymessage appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num- ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
300Features
Stowage and features

XReachint oth egap, pull hoo dcatch handle ;
up and lift th ehood.
If you lift th ehoo dby approximately 15 in
(40 cm), th ehoo dis opened and held open
automatically by th egas-filled strut .
Closing the hood
XLowerth ehoo dand let it fall from aheight of
approximately 8in (20 cm).
XChec kthat th ehoo dhas engage dproperly.
If th ehoo dcan be raised slightly, it is no t
properly engaged. Open it again and close it
wit h a littlemor eforce .
Radiator
Do no tcover up th eradiator, suc has wit h a
thermal mat or insec tprotection cover .Other -
wise, th evalue sof th eEuropean on-board diag-
nostics may be affected. Some of these read -
ing sare require dby law and mus tbe accurat eat
all times .
Engine oil
Important safety notes
GWARNIN G
Certain component sin th eengin ecompart-
ment, suc has th eengine, radiato rand part s
of th eexhaust system, can become ver yhot .
Workin gin th eengin ecompartmen tposes a
ris kof injury.
Wher epossible, let th eengin ecool down and
touch only th ecomponent sdescribe din th e
following.
GWARNIN G
The engin ecompartmen tcontain smoving
components. Certain components, suc has
th eradiato rfan ,may continu eto run or start
again suddenly when th eignition is off .There
is aris kof injury.
If you need to do any wor kinside th eengin e
compartment:
Rswitch off th eignition
Rnever reac hint oth earea wher ethere is a
ris kof danger from moving components,
suc has th efan rotation area
Rremove jewelr yand watches
Rkeep items of clothing and hair ,for exam-
ple, away from moving part s
GWARNING
If engin eoil comes int ocontact wit hhot com-
ponents in th eengin ecompartment, it may
ignite. There is aris kof fir eand injury.
Mak esur ethat engin eoil is no tspilled next to
th efiller neck .Let th eengin ecool down and
thoroughly clean th eengin eoil off th ecom-
ponents before starting th eengine.
GWARNIN G
Opening th ehoo dwhen th eengin eis over-
heated or when there is afir ein th eengin e
compartmen tcould expos eyou to hot gase s
or other servic eproducts .There is aris kof
injury.
Let an overheate dengin ecool down before
opening th ehood. If there is afir ein th e
engin ecompartment, keep th ehoo dclosed
and contact th efir edepartment.
General notes
Dependin gon your driving style, th evehicl e
consumes up to 0. 9US qt (0. 8l) of oil per
60 0mile s(1000 km). The oil consumption may
be higher than this when the vehicle is new or if
you frequently drive at high engine speeds.
Depending on the engine, the oil dipstick may be
in a different location.
Engine compartment307
Maintenance and care
Z

Information about Service
Resetting the ASSYST PLUS service
interval display
!If th eASSYS TPLU Sservic einterval display
has been inadvertentl yreset ,this setting can
be correcte dat aqualified specialist work-
shop.
Hav eservic ewor kcarried out as describe din
th eMaintenance Booklet .This may otherwise
lead to increased wear and damag eto th e
major assemblies or th evehicle.
A qualified specialist workshop, e.g. an author-
ize dMercedes-Ben zCenter, will reset th e
ASSYS TPLU Sservic einterval display after th e
servic ewor khas been carried out .You can also
obtain further information on maintenance
work, for example.
Special service requirements
The specifie dmaintenance interval takes only
th enormal operation of th evehicl eint o
account. Under arduous operating condition sor
increased load on th evehicle, maintenance
wor kmust be carried out mor efrequently, for
example:
RRegular cit ydriving wit hfrequen tintermedi-
ate stops
RIf th evehicl eis primarily used to travel short
distances
RUse in mountainous terrain or on poor road
surfaces
Rif th eengin eis often lef tidlin gfor lon gperiods
Under these or similar conditions, have, for
example, th eair filter, engin eoil and oil filter
replace dor changed mor efrequently. Under
arduous operating conditions, th etires must be
checke dmor eoften .Further information can be
obtained at aqualified specialist workshop, e.g.
an authorize dMercedes-Ben zCenter.
Driving abroad
An extensive Mercedes-Ben zService network is
also available in other countries .You can obtain
further information from any authorize d
Mercedes-Ben zCenter.
Care
General notes
!
Fo rcleaning your vehicle, do no tuse any of
th efollowing:
Rdry, roug hor har dcloth s
Rabrasive cleaning agents
Rsolvents
Rcleaning agents containing solvents
Do no tscrub.
Do no ttouch th esurfaces or protective film s
wit hhar dobjects ,e.g. arin gor ice scraper.
You could otherwise scratch or damag eth e
surfaces and protective film .
!Do notpark your vehicl efor alon gperiod of
time directly after cleaning ,particularly after
cleaning th ewhee lrim wit hwhee lcleaner.
Whee lcleane rcan lead to th eincreased cor-
rosion of th ebrak edisc sand pads. Therefore,
driv efor afew minute safter cleaning .By
heating up th ebrakes, th ebrak edisc sand
pads dry. The vehicl ecan then be parked for a
lon gperiod of time.
HEnvironmental not e
Dispose of empty packaging and cleaning
cloth sin an environmentally responsible man -
ner.
Regular car eof your vehicl eis acondition for
retaining th equalit yin th elon gterm .
Use car eproducts and cleaning agents recom-
mended and approve dby Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
GWARNIN G
Braking efficiency is reduce dafter washing
th evehicle. Ther eis aris kof an accident.
Afte rth evehicl ehas been washed, brak e
carefully while payin gattention to th etraffic
condition suntil full braking power is restored .
!When DISTRONICPLU Sor th eHOLD func-
tion is activated, th evehicl ebrakes automat -
ically in certain situations.
Care311
Maintenance and care
Z

To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that:
Rthe side windows and sliding sunroof are
closed completely
Rthe blower is switched off
Rthe windshield wiper switch is in position 0
Rthe 360° camera or the rear view camera is
deactivated
The vehicle may otherwise be damaged.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 3 m
away from the vehicle.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft (3 m) away from the vehicle.
!Make sure that the automatic transmission
is in neutral position iwhen washing your
vehicle in a tow-through car wash. The vehicle
may otherwise be damaged.
ROperating with the SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door
when the engine is switched off or at very
low speeds. Otherwise, when in transmis-
sion position hork, the automatic
transmission will automatically switch to
park position jand block the wheels.
ROperating with the Start/Stop button:
Do not open the driver's door when the
engine is switched off or at very low speeds. Otherwise, when in transmission
position
hork, the automatic transmis-
sion will automatically switch to park posi-
tion jand block the wheels.
Observe the following to make sure that the
automatic transmission stays in neutral position
i:
Operating with the SmartKey and Start/Stop
button:
XMake sure that the ignition is switched on.
XMake sure that the vehicle is stationary.
XDepress and hold the brake pedal.
Operating with the Start/Stop button only:
XEngage park position j.
XRelease the brake pedal.
XRemove Start/Stop button from ignition lock
(Ypage 133).
XInsert the SmartKey into the ignition lock.
XSwitch on the ignition.
XDepress and hold the brake pedal.
Operating with the SmartKey and Start/Stop
button:
XShift to neutral i.
XRelease the brake pedal.
XRelease the electric parking brake, if neces-
sary.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
from the windshield and the wiper blades. This
will prevent smears and reduce wiping noises
caused by residue on the windshield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each country.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft sponge to clean.
XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
312Care
Maintenance and care

If water no longer forms "beads" on the paint
surface, use the paint care products recommen-
ded and approved by Mercedes-Benz. This is the
case approximately every three to five months,
depending on the climate conditions and the
care product used.
The cleaning product Paint Cleaner, which has
been recommended and approved by
Mercedes-Benz, should be used when dirt has
penetrated the paint surface.
Also use Paint Cleaner on paint that has become
dull.
Do not use these care products in the sun or on
the hood while the hood is hot.
XUse a suitable touch-up stick, e.g. MB Touch-
Up Stick, to repair slight damage to the paint- work quickly and provisionally.
Matte finish care
!Never polish the vehicle or the light alloy
wheels. Polishing causes the finish to shine.
!The following may cause the paint to
become shiny and thus reduce the matte
effect:
Rstrong rubbing of the paintwork with
unsuitable materials
Rfrequent use of automatic car washes
Rwashing the vehicle in direct sunlight
!Never use paint cleaner, buffing or polishing
products, or gloss preserver, e.g. wax, for the
purpose of paintwork care. These products
are only suitable for high-gloss surfaces. Their
use on vehicles with matte paintwork leads to considerable surface damage or, more spe-
cifically, to shiny, spotted areas.
Always have paintwork repairs carried out at a
qualified specialist workshop.
!Do not use wash programs with a hot wax
treatment under any circumstances.
Observe these notes if your vehicle has a clear
matte finish. This will help you to avoid damage to the paintwork due to incorrect treatment.
These notes also apply to light alloy wheels with
a clear matte finish.
The vehicle should preferably be washed by
hand using a soft sponge, car shampoo and
plenty of water. Use only insect remover and car shampoo from
the range of approved Mercedes-Benz care
products.
Cleaning the vehicle parts
Cleaning the wheels
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Do not use acidic wheel cleaning products
to remove brake dust. This could damage
wheel bolts and brake components.
!Do not park your vehicle for a long period of
time directly after cleaning, particularly after
cleaning the wheel rim with wheel cleaner.
Wheel cleaner can lead to the increased cor-
rosion of the brake discs and pads. Therefore,
drive for a few minutes after cleaning. By
heating up the brakes, the brake discs and
pads dry. The vehicle can then be parked for a
long period of time.
Cleaning the windows
GWARNING
You could become trapped by the windshield wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
!Do not use dry cloths, abrasive products,
solvents or cleaning agents containing sol-
vents to clean the inside of the windows. Do
not touch the insides of the windows with
hard objects, e.g. an ice scraper or ring. There
is otherwise a risk of damaging the windows.
314Care
Maintenance and care

Cleaning the rear view camera and 360°
camera
!Do not clean the camera lens and the area
around the rear view camera or 360° camera
with a power washer.
XMake sure that the vehicle is stationary.
XTurn the SmartKey to position 1or2 in the
ignition lock (Ypage 132).
or
XPress the Start/Stop button once or twice on
vehicles with KEYLESS-GO or the KEYLESS-
GO start function (
Ypage 133).
XOpen the camera cover for cleaning via the
multimedia system (see Digital Operator's
Manual).
XTo clean the camera: use clean water and a
soft cloth to clean camera lens :.
When you switch off the ignition, the camera
cover closes automatically.
Cleaning the exhaust pipes
GWARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
!Do not clean the exhaust pipe with acid-
based cleaning agents, such as bathroom
cleaner or wheel cleaner.
Impurities combined with the effects of road grit and corrosive environmental factors may cause flash rust to form on the surface. You can
restore the original shine of the exhaust pipe by
cleaning it regularly, especially in winter and
after washing.
XClean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
Cleaning the trailer tow hitch
HEnvironmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
!Please note the care instructions in the
trailer coupling manufacturer's operating
instructions.
The ball coupling must be cleaned if it becomes dirty or corroded.
XRemove rust on the ball, e.g. with a wire
brush.
XRemove dirt with a clean, lint-free cloth or a
brush.
XAfter cleaning, lightly oil or grease the ball
coupling.
XCheck that the vehicle's trailer tow hitch is
working properly.
You can also have the maintenance work on the ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop.
Interior care
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when cleaning. This could lead to irreparable dam-
age to the display.
316Care
Maintenance and care

XSlide coverAof positive terminal :in the direction of the arrow.
XConnect positive terminal :on your vehicle to positive terminal ;of donor battery Busing the
jumper cable, Always begin with positive terminal :on your own vehicle first.
XStart the engine of the donor vehicle and run it at idling speed.
XConnect negative terminal =of donor battery Cto ground point ?of your vehicle using the
jumper cable, connecting the jumper cable to battery of other vehicle Bfirst.
XStart the engine.
XBefore disconnecting the jumper cables, let the engine run for several minutes.
XFirst, remove the jumper cables from ground point ?and negative terminal =, then from pos-
itive clamp :and positive terminal ;. Begin each time at the contacts on your own vehicle first.
XClose coverAof positive terminal :after removing jumper cables.
XHave the battery checked at a qualified specialist workshop.
Jump-starting is not considered to be a normal operating condition.
iJumper cables and further information regarding jump-starting can be obtained at any qualified
specialist workshop.
Towing and tow-starting
Important safety notes
GWARNING
Functions relevant to safety are restricted or
no longer available if:
Rthe engine is not running.
Rthe brake system or the power steering is
malfunctioning.
Rthere is a malfunction in the voltage supply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely.
GWARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
GWARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible
gross weight of your vehicle, the:
Rthe towing eye could detach itself
Rthe vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
Details on the permissible gross vehicle weight
of your vehicle can be found on the vehicle iden-
tification plate (
Ypage 363).
!When Active Brake Assist, Distance Pilot
DISTRONIC or the HOLD function is activated,
the vehicle brakes automatically in certain
situations.
To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
!Make sure that the electric parking brake is
released. If the electric parking brake is faulty,
visit a qualified specialist workshop.
!Only secure the tow rope or tow bar at the
towing eyes, or the trailer tow hitch, if availa-
ble. You could otherwise damage the vehicle.
330Towing and tow-starting
Breakdown assistance

!Do not use the trailer tow hitch for recovery
or towing. Do not use the towing eye for
recovery. this could damage the vehicle. If in
doubt, have the vehicle recovered using a
crane.
!When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
!Shift the automatic transmission to position
i and do not open the driver's or front pas-
senger's door during towing. The automatic
transmission may otherwise shift to position
j, which could damage the transmission.
!Do not tow with sling-type equipment. This
could damage the vehicle.
!The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position i when the vehicle is being towed. If the auto-
matic transmission cannot be shifted to position
i, have the vehicle transported on a trans-
porter or trailer.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the SmartKey to position 2in
the ignition lock
Rcannot release the electric parking brake
Rcannot shift the automatic transmission to
position i
Disarm the automatic locking feature before the
vehicle is towed (
Ypage 84). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
GWARNING
The exhaust tail pipe may be very hot. There is
a risk of burns when removing the rear cover.
Do not touch the exhaust pipe. Take particular
care when removing the rear cover.
Mercedes-AMG vehicles
All other vehicles
The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear and
at the front, under covers :.
Towing and tow-starting331
Breakdown assistance
Z