2017 MERCEDES-BENZ GLC lights

essary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of
1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153 ); go to http://
www.safercar.gov ; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
! Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra- ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle War-
ranty.
QR codes for the rescue card The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Data storage A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about: R
the vehicle's operating state R
incidents R
malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example: R
operating conditions of system components,
e.g. fluid levels R
the vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position R
malfunctions and defects in important system
components, e.g. lights, brakes R
vehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems R
ambient conditions, e.g. outside temperature32
Data stored in the vehicle
Introduction

Restraint system warning lamp The functions of the restraint system are
checked after the ignition is switched on and at
regular intervals while the engine is running.
Therefore, malfunctions can be detected in
good time.
The u restraint system warning lamp in the
instrument cluster lights up when the ignition is
switched on. It goes out no later than a few sec-
onds after the vehicle is started. The compo-
nents of the restraint system are in operational
readiness.
A malfunction has occurred if the u restraint
system warning lamp: R
does not light up after the ignition is switched
on R
does not go out after a few seconds with the
engine running R
lights up again while the engine is running
G WARNING
If the restraint system is malfunctioning,
restraint system components may be trig-
gered unintentionally or may not deploy as
intended during an accident. This can affect
for example the Emergency Tensioning
Device or the air bag. This poses an increased
risk of injury or even fatal injury.
Have the restraint system checked and
repaired in a qualified specialist workshop as
soon as possible.
PASSENGER AIR BAG indicator lamp
PASSENGER AIR BAG ON indicator lamp C and
PASSENGER AIR BAG OFF indicator lamp D are
part of the Occupant Classification System
(OCS). The indicator lamps display the status of the
front-passenger front air bag. R
PASSENGER AIR BAG ON lights up for 60 sec-
onds, subsequently both indicator lamps are
off (PASSENGER AIR BAG ON and OFF): the
front-passenger front air bag is able to deploy
in the event of an accident. R
PASSENGER AIR BAG OFF lights up: the front-
passenger front air bag is deactivated. It will
then not be deployed in the event of an acci-
dent.
If the PASSENGER AIR BAG ON indicator lamp is
off, only the PASSENGER AIR BAG OFF indicator
lamp shows the status of the front-passenger
front air bag. The PASSENGER AIR BAG OFF
indicator lamp may be lit continuously or be off.
Depending on the person in the front-passenger
seat, the front-passenger front air bag must
either be deactivated or enabled; see the fol-
lowing points. You must make sure of this both
before and during a journey. R
Children in a child restraint system:
whether the front-passenger front air bag is
enabled or deactivated depends on the instal-
led child restraint system, and the age and
size of the child. Therefore, be sure to observe
the notes on the "Occupant Classification
System (OCS)" ( Y
page 51) and on "Chil-
dren in the vehicle" ( Y
page 59). There you
w ill also find instructions on rearward and
forward-facing child restraint systems on the
front-passenger seat. R
All other persons: depending on the classi-
fication of the person in the front-passenger
seat, the front-passenger front air bag is ena-
bled or deactivated ( Y
page 51). Be sure to
observe the notes on "Seat
belts“ ( Y
page 44) and "Air bags"
( Y
page 48). There you can also find infor-
mation on the correct seat position.
Seat belts
Introduction
Seat belts are the most effective means of
restricting the movement of vehicle occupants
in the event of an accident or the vehicle rolling
over. This reduces the risk of vehicle occupants
coming into contact with parts of the vehicle
interior or being ejected from the vehicle. Fur-
thermore, the seat belt helps to keep the vehicle44
Occupant safety
Safety

Regardles s of whether th e driver' s seat belt has
already been fastened, th e v seat belt warn -
ing lamp lights up for six seconds eac h time th e
engin e is started. If , after six seconds, th e driver
or front-passenger seat belt has no t been fas -
tene d and th e door s are closed, th e v seat
belt warning lamp lights up. As soo n as th e driv -
er' s and front-passenger seat belt s are fastene d
or a fron t door is opened again , th e v seat
belt warning lamp goes out .
If th e driver' s seat belt is no t fastene d after th e
engin e is started, an additional warning tone will
sound. The warning tone switches off after six
seconds or once th e driver' s seat belt is fas -
tened.
If th e vehicle's spee d exceeds 15 mph
(25 km/h) once and th e driver' s and front-
passenger seat belt s are no t fastened, a warning
tone sounds. A warning tone also sounds wit h
increasing intensit y for 60 seconds or until th e
driver or fron t passenger hav e fastene d their
seat belts.
If th e driver or fron t passenger unfasten their
seat belt s during th e journey, th e seat belt warn -
ing is activated again .
Air bags
Introduction The installation poin t of an air bag can be rec -
ognized by th e AI R BA G symbol.
An air bag complements th e correctl y fastene d
seat belt . It is no substitut e for th e seat belt . The
air bag provide s additional protection in appli-
cable acciden t situations.
Not all air bags are deployed in an accident. The
differen t air bag systems function independ-
entl y from on e another ( Y
page 55).
However, no system available today can com-
pletely eliminate injurie s and fatalities.
It is also no t possibl e to rule out a ris k of injury
caused by an air bag due to th e high spee d at
whic h th e air bag mus t be deployed.
Important safety notes
G WARNIN G
If you do no t sit in th e correc t seat position ,
th e air bag canno t protect as intended and
could eve n caus e additional injury when deployed. This poses an increased ris k of
injury or eve n fatal injury.
To avoi d hazardous situations, always mak e
sur e that all of th e vehicle's occupants: R
hav e fastene d their seat belt s correctly,
includin g pregnant women R
are sitting correctl y and maintai n th e great-
est possibl e distanc e to th e air bagsR
follow th e followin g instruction s
Always mak e sur e that there are no objects
between th e air bag and th e vehicle's occu-
pants . R
Adjus t th e seat s properly before beginning
your journey. Always mak e sur e that th e seat
is in an almost upright position . The center of
th e head restrain t mus t support th e head at
about eye level. R
Mov e th e driver' s and front-passenger seat s
as far bac k as possible. The driver' s seat posi-
tion mus t allow th e vehicl e to be driven safely.R
Only hold th e steering whee l on th e outside .
This allows th e air bag to be fully deployed. R
Always lean against th e backrest while driv -
ing . Do no t lean forwards or lean against th e
door or side window. You may otherwise be in
th e deploymen t area of th e air bags .R
Always keep your fee t in th e footwell in fron t
of th e seat . Do no t put your fee t on th e dash -
board, for example. Your fee t may otherwise
be in th e deploymen t area of th e a ir bag.R
Fo r this reason , always secure person s less
than 5 ft (1.5 0 m) tall in suitable restraint sys-
tems. Up to this height, the seat belt cannot
be worn correctly.
If a child is traveling in your vehicle, also
observe the following notes: R
Always secure children under twelve years of
age and less than 5 ft (1.50 m) tall in suitable
child restraint systems. R
Child restraint systems should be installed on
the rear seats. R
Only secure a child in a rearward-facing child
restraint system on the front-passenger seat
when the front-passenger front air bag is
deactivated. If the PASSENGER AIR BAG OFF
indicator lamp is permanently lit, the front-48
Occupant safety
Safety

Occupant Classification System
(OCS)
Introduction The Occupant Classification System (OCS) cat-
egorizes the person in the front-passenger seat.
Depending on that result, the front-passenger
front air bag is either enabled or deactivated.
The system does not deactivate: R
the side impact air bag R
the window curtain air bag R
the Emergency Tensioning Devices
Requirements To be classified correctly, the front passenger
must sit: R
with the seat belt fastened correctly R
in an almost upright position with their back
against the seat backrest R
with their feet resting on the floor, if possible
If the front passenger does not observe these
conditions, OCS may produce a false classifica-
tion, e.g. because the front passenger: R
transfers their weight by supporting them-
selves on a vehicle armrest R
sits in such a way that their weight is raised
from the seat cushion
If it is absolutely necessary to install a child
restraint system on the front-passenger seat, be
sure to observe the correct positioning of the
child restraint system. Never place objects
under or behind the child restraint system, e.g. a
cushion. Fully retract the seat cushion length.
The entire base of the child restraint system
must always rest on the seat cushion of the
front-passenger seat. The backrest of the
forward-facing child restraint system must lie as
flat as possible against the backrest of the front-
passenger seat.
The child restraint system must not touch the
roof or be subjected to a load by the head
restraint. Adjust the angle of the seat backrest
and the head restraint position accordingly.
Only then can OCS be guaranteed to function
correctly. Always observe the child restraint sys-
tem manufacturer's installation and operating
instructions. Occupant Classification System opera-
tion (OCS)
C
PASSENGER AIR BAG ON indicator lamp D
PASSENGER AIR BAG OFF indicator lamp
The indicator lamps inform you whether the
front-passenger front air bag is deactivated or
enabled. X
Press the Start/Stop button once or twice, or
turn the SmartKey to position 1 or 2 in the
ignition lock.
The system carries out self-diagnostics.
The PASSENGER AIR BAG OFF and PASSENGER
AIR BAG ON indicator lamps must light up simul-
taneously for approximately six seconds.
The indicator lamps display the status of the
front-passenger front air bag. R
PASSENGER AIR BAG ON lights up for 60 sec-
onds, subsequently both indicator lamps are
off (PASSENGER AIR BAG ON and OFF): the
front-passenger front air bag is able to deploy
in the event of an accident. R
PASSENGER AIR BAG OFF lights up: the front-
passenger front air bag is deactivated. It will
then not be deployed in the event of an acci-
dent.
If the PASSENGER AIR BAG ON indicator lamp is
off, only the PASSENGER AIR BAG OFF indicator
lamp shows the status of the front-passenger
front air bag. The PASSENGER AIR BAG OFF
indicator lamp may be lit continuously or be off.
If the status of the front-passenger front air bag
changes while the vehicle is in motion, an air bag
display message appears in the instrument clus-
ter ( Y
page 237). When the front-passenger
seat is occupied, always pay attention to the
PASSENGER AIR BAG OFF indicator lamp. Be
aware of the status of the front-passenger front
air bag both before and during the journey.Occupant safety 51
Safety Z

G WARNING
If the PASSENGER AIR BAG OFF indicator
lamp is lit, the front-passenger front air bag is
disabled. It will not be deployed in the event of
an accident and cannot perform its intended
protective function. A person in the front-
passenger seat could then, for example, come
into contact with the vehicle's interior, espe-
cially if the person is sitting too close to the
dashboard. This poses an increased risk of
injury or even fatal injury.
When the front-passenger seat is occupied,
always ensure that: R
the classification of the person in the front-
passenger seat is correct and the front-
passenger front air bag is enabled or disa-
bled in accordance with the person in the
front-passenger seat R
the front-passenger seat has been moved
back as far back as possible. R
the person is seated correctly.
Make sure, both before and during the jour-
ney, that the status of the front-passenger
front air bag is correct.
G WARNING
If you secure a child in a rearward-facing child
restraint system on the front-passenger seat
and the PASSENGER AIR BAG OFF indicator
lamp is off, the front-passenger front air bag
may deploy in the event of an accident. The
child could be struck by the air bag. This poses
an increased risk of injury or even fatal injury.
Make sure that the front-passenger front air
bag has been disabled. The PASSENGER AIR
BAG OFF indicator lamp must be lit.
If the PASSENGER AIR BAG OFF indicator lamp
stays off, do not install a rearward-facing child
restraint system on the front-passenger seat.
You can find more information on OCS under
"Problems with the Occupant Classification Sys-
tem" ( Y
page 54). G WARNING
If you secure a child in a forward-facing child
restraint system on the front-passenger seat
and you position the front-passenger seat too
close to the dashboard, in the event of an
accident, the child could: R
come into contact with the vehicle's inte-
rior if the PASSENGER AIR BAG OFF indi-
cator lamp is lit, for example R
be struck by the air bag if the PASSENGER
AIR BAG OFF indicator lamp is off
This poses an increased risk of injury or even
fatal injury.
Always move the front-passenger seat as far
back as possible and fully retract the seat
cushion length. Always make sure that the
shoulder belt strap is correctly routed from
the vehicle belt sash guide to the shoulder
belt guide on the child restraint system. The
shoulder belt strap must be routed forwards
and downwards from the vehicle belt sash
guide. If necessary, adjust the vehicle belt
sash guide and the front-passenger seat
accordingly. Always observe the child
restraint system manufacturer's installation
instructions.
If OCS determines that: R
the front-passenger seat is unoccupied, the
PASSENGER AIR BAG OFF indicator lamp
lights up after the system self-test and
remains lit. This indicates that the front-
passenger front air bag is deactivated. R
the front-passenger seat is occupied by a
child of up to twelve months old, in a standard
child restraint system, the PASSENGER AIR
BAG OFF indicator lamp lights up after the
system self-test and remains lit. This indi-
cates that the front-passenger front air bag is
deactivated.
But even in the case of a twelve-month-old
child, in a standard child restraint system, the
PASSENGER AIR BAG OFF indicator lamp can
go out after the system self-test. This indi-
cates that the front-passenger front air bag is
activated. The result of the classification is
dependent on, among other factors, the child
restraint system and the child's stature. It is52
Occupant safety
Safety

recommended that you install the child
restraint system on a suitable rear seat. R
the front-passenger seat is occupied by a per-
son of smaller stature (e.g. a teenager or
small adult), the PASSENGER AIR BAG OFF
indicator lamp lights up and remains lit after
the system self-test depending on the result
of the classification or, alternatively, goes out. -
If the PASSENGER AIR BAG OFF indicator
lamp is off, move the front-passenger seat
as far back as possible. Alternatively, a per-
son of smaller stature can sit on a rear seat. -
If the PASSENGER AIR BAG OFF indicator
lamp is lit, a person of smaller stature
should not use the front-passenger seat. R
the front-passenger seat is occupied by an
adult or a person of adult stature, the
PASSENGER AIR BAG OFF indicator lamp
goes out after the system self-test. This indi-
cates that the front-passenger front air bag is
activated.
If children are traveling in the vehicle, be sure to
observe the notes on "Children in the vehicle"
( Y
page 59).
When the occupant classification system (OCS)
is malfunctioning, the red u restraint system
warning lamp in the instrument cluster and the
PASSENGER AIR BAG OFF indicator lamp light
up simultaneously. The front-passenger front air
bag is deactivated in this case and does not
deploy during an accident. Have the Occupant
Classification System (OCS) checked and
repaired immediately at a qualified specialist
workshop. Mercedes-Benz recommends that
you use an authorized Mercedes-Benz Center
for this purpose.
If the front-passenger seat, the seat cover or the
seat cushion are damaged, have the necessary
repair work carried out at a qualified specialist
workshop. Mercedes-Benz recommends that
you use an authorized Mercedes-Benz Center
for this purpose.
For safety reasons, Mercedes-Benz recom-
mends that you only use seat accessories that
have been approved by Mercedes-Benz.
If the driver's air bag deploys, this does not
mea n that the front-passenger front air bag will
also deploy. The Occupant Classification Sys-
tem (OCS) categorizes the occupant in the front-
passenger seat. Depending on that result, the
front-passenger front air bag is either enabled or
deactivated. System self-test
G DANGER
If both the PASSENGER AIR BAG OFF and
PASSENGER AIR BAG ON indicator lamps do
not light up during the system self-test, the
system is malfunctioning. The front-
passenger front air bag might be triggered
unintentionally or might not be triggered at all
in the event of an accident with high deceler-
ation. This poses an increased risk of injury or
even fatal injury.
In this case the front-passenger seat may not
be used. Do not install a child restraint system
on the front-passenger seat. Have the Occu-
pant Classification System (OCS) checked
and repaired immediately at a qualified spe-
cialist workshop.
G WARNING
If the PASSENGER AIR BAG OFF indicator
lamp remains lit after the system self-test, the
front-passenger front air bag is disabled. It will
not be deployed in the event of an accident. In
this case, the front-passenger front air bag
cannot perform its intended protective func-
tion, e.g. when a person is seated in the front-
passenger seat.
That person could, for example, come into
contact with the vehicle's interior, especially
if the person is sitting too close to the dash-
board. This poses an increased risk of injury or
even fatal injury.
When the front-passenger seat is occupied,
always ensure that: R
the classification of the person in the front-
passenger seat is correct and the front-
passenger front air bag is enabled or disa-
bled in accordance with the person in the
front-passenger seat R
the person is seated properly with a cor-
rectly fastened seatbelt R
the front-passenger seat has been moved
as far back as possible
If the PASSENGER AIR BAG OFF indicator
lamp remains lit when it should not, the front-Occupant safety 53
Safety Z

passenger seat may not be used. Do not
install a child restraint system on the front-
passenger seat. Have the Occupant Classifi-
cation System (OCS) checked and repaired
immediately at a qualified specialist work-
shop.
G WARNING
Objects between the seat surface and the
child restraint system could affect OCS oper-
ation. This could result in the front-passenger
air bag not functioning as intended during an
accident. This poses an increased risk of
injury or even fatal injury.
Do not place any objects between the seat
surface and the child restraint system. The
entire base of the child restraint system must
always rest on the seat cushion of the front-
passenger seat. The backrest of the forward- facing child restraint system must, as far as
possible, be resting on the backrest of the
front-passenger seat. Always comply with the
child restraint system manufacturer's instal-
lation instructions.
After the system self-test, the PASSENGER AIR
BAG OFF or PASSENGER AIR BAG ON indicator
lamp displays the status of the front-passenger
front air bag ( Y
page 51). If the front-passenger
front air bag is enabled, the PASSENGER AIR
BAG ON indicator lamp lights up for 60 seconds
and then goes out.
If the PASSENGER AIR BAG ON indicator lamp is
off, only the PASSENGER AIR BAG OFF indicator
lamp shows the status of the front-passenger
front air bag. The PASSENGER AIR BAG OFF
indicator lamp may be lit continuously or be off.
For more information about the OCS, see "Prob-
lems with the Occupant Classification System"
( Y
page 54).
Problems with the Occupant Classification System (OCS) Be sure to observe the notes on "System self-test" ( Y
page 53).54
Occupant safety
Safety

Problem
Possible causes/consequences and P Solutions
The PASSENGER AIR
BAG OFF indicator lamp
lights up and remains lit,
even though the front-
passenger seat is occu-
pied by an adult or a per-
son of a stature corre-
sponding to that of an
adult. The classification of the person on the front-passenger seat is incor-
rect. X
Make sure the conditions for a correct classification of the person
on the front-passenger seat are met ( Y
page 51).X
If the PASSENGER AIR BAG OFF indicator lamp remains lit, the front-
passenger seat may not be used. X
Have OCS checked as soon as possible at an authorized Mercedes-
Benz Center.
The PASSENGER AIR
BAG OFF indicator lamp
does not light up and/or
does not stay on.
The front-passenger seat
is: R
unoccupied R
occupied with the
weight of a child up to
twelve months old in a
child restraint system OCS is malfunctioning. X
Make sure there is nothing between the seat cushion and the child
seat. X
Make sure that the entire base of the child restraint system rests on
the seat cushion of the front-passenger seat. The backrest of the
forward-facing child restraint system must lie as flat as possible
against the backrest of the front-passenger seat. If necessary,
adjust the position of the front-passenger seat. X
Make sure that the seat cushion length is fully retracted. X
When installing the child restraint system, make sure that the seat
belt is tight. Do not pull the seat belt tight using the front-passenger
seat adjustment. This could result in the seat belt and the child
restraint system being pulled too tightly. X
Check for correct installation of the child restraint system.
Make sure that the head restraint does not apply a load to the child
restraint system. If necessary, adjust the head restraint accord-
ingly. X
Make sure that no objects are applying additional weight onto the
seat. X
If the PASSENGER AIR BAG OFF indicator lamp remains off and/or
the PASSENGER AIR BAG ON indicator lamp lights up, do not install
a child restraint system on the front-passenger seat. It is recom-
mended that you install the child restraint system on a suitable rear
seat. X
Have OCS checked as soon as possible at an authorized Mercedes-
Benz Center.
Deployment of Emergency Tensioning
Devices and air bags
Important safety notes
G WARNING
The air bag parts are hot after an air bag has
been deployed. There is a risk of injury.
Do not touch the air bag parts. Have a
deployed air bag replaced at a qualified spe-
cialist workshop as soon as possible. G WARNING
A deployed air bag no longer offers any pro-
tection and cannot provide the intended pro-
tection in an accident. There is an increased
risk of injury.
Have the vehicle towed to a qualified special-
ist workshop in order to have a deployed air
bag replaced.
It is important for your safety and that of your
passenger to have deployed air bags replacedOccupant safety 55
Safety Z