2017 MERCEDES-BENZ C-Class COUPE service

Display messagesPossible causes/consequences andMSolutions
Ð
Power Steering Mal‐function See Opera‐tor's Manual
The powersteering is malfunctioning .
Aw arning tone also sounds.
GWARNIN G
You will need to use mor eforce to steer .
There is ariskofana ccident.
XCheckwhether you are able to apply th eextra force required.
If you ar eabletos teer safely:
XDrive on carefully.
XVisit aqualified specialist workshop immediately.
If you ar eunable to steer safely:
XDo no tdrive on .
XConsult aqualified specialist workshop .
Phone No ServiceYour vehicleisoutside th enetwork provider' stransmitter/receiver
range.
XWait until th emobile phone operational readiness symbol appear s
in th emultifunction display.
¥
Check Washer Fluid
The washer flui dlevel in th ewasher flui dreservoir has dropped belo w
th em inimum .
XAddw asher flui d(Ypage 290).
SmartKey
Display messagesPossible causes/consequences and MSolutions
Â
KeyDoesNotBelongto Vehicl e
You haveput th ewrong SmartKey in th eignition lock.
XUse th ecorrect SmartKey.
Â
TakeYourK ey fro mIgnition
The SmartKey is in th eignition lock.
XRemove th eSmartKey.
Â
Obtain aNew Key
The SmartKey needs to be replaced.
XVisit aqualified specialist workshop .
Â
ReplaceKey Batter y
The SmartKey battery is discharged.
XChange thebatterie s(Ypage 77) .
Display messages245
On-boardc omputer andd isplays
Z

There isarisk of fire and injury.
Always hold the cigarettel ighter by the knob.
Always make sure that the cigarettel ighter is
out of reach of children. Never leave children
unsupervised in the vehicle.
Your attention must alwaysbef ocused on the
traffic conditions. Only use the cigarettel ighter
when road and traffic conditions permit.
Example
XTurn the SmartKey to position 2in the ignition
lock (Ypage 131).
XTo open: open the stowage compartment
(Ypage 269).
XPress in cigarettel ighter;.
Cigarette lighter ;will pop out automatically
when the heating element is red-hot.
XTo close: push cover :of the stowage com-
partmen tclosed.
12 Vsockets
General notes
XTurn the SmartKey to position 1in the ignition
lock (Ypage 131).
The socket scan be used for accessories with a
maximum draw of 180 W(15 A). Accessories
include such items as chargers for mobile
phones.
If you use the socketsf or long periods when the
engine is switched off, the battery may dis-
charge.
An emergencyc ut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low, the power to the sock-
ets is automatically cut. This ensures that there is sufficient power to start the engine. If you have connected
adevice to the 12 V
socket,l eave the cover of the stowage com-
partmen topen. This prevent sthe cover from
being blocked.
Socket in the front center console
XTo open: open the stowage compartment
(Ypage 269).
XLift up the cover of the socket.
XTo close: push the cover of the stowage com-
partmen tclosed.
Socket in the rear compartment center
console
XPull the cover out by the top of the handle
edge.
XLift up the cover of the socket.
mbrace
General notes
The mbrace system is only availableint he USA.
You must have alicense agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To log in, press the
ï MB Info call button .Ifany of the steps
mentioned are not carried out, the system may
not be activated.
If you have questions about the activation ,con-
tact one of the following telephone hotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)o r
1-866-990-9007
Shortly after successfully registerin gwith the
mbrace service, auser ID and password will be
sent to you by mail. You can use this password
to log ontot he mbrace area under "Owners
Online" at http://www.mbusa.com.
The system is availablei f:
Rit has been activated and is operational
Rthe corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
Raservice subscription is available
276Features
Stowage and features

Determining the location of the vehicleonamap
is onl ypossibl eif:
RGP Sreception is available.
Rthe vehicl eposit ionc an be forwarde dtothe
Customer Assistance Center.
The mbrac esystem
To adjus tthe volum eduringac all, procee das
follows:
XPress the WorX button on the multi-
functio nsteerin gwheel .
or
XUse the volum econtro lonthe multimedia
system.
The system offers various services, e.g.:
RAutomatic and manua lemergency call
RRoadside Assistance call
RMB Info call
Yo uc an find informatio nand adescription of all
availabl efeatures under "Owners Online "at
http://www.mbusa.com.
System self-test
After yo uhaves witched on the ignition, the sys-
tem carrie soutas elf-diagnosis.
Am alfunctio ninthe system hasb eend etected
if one of the following occurs:
RThe indicator lamp in the SOS button does not come on durin gthe system self-test.
RThe indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosi softhe system.
RThe indicator lamp in the ïMB Info call
button does not light up durin gself-diagnosis
of the system.
RThe indicator lamp in one or mor eofthe fol-
lowing buttons continue stolight up red after
the system self-diagnosis:
-SOS button
-F Roadside Assistance cal lbutton
-ï MB Info cal lbutton
RThe Inoperativeor the Servic eNotActivatedmessage appear sinthe multi-
functio ndisplay after the system self-diagno-
sis.
If am alfunctio nisindicated as outlined above,
the system mayn ot operate as expected. In the event of an emergency,h
elpw illh avetob e
summoned by othe rmeans.
Hav ethe system checked at the neares tauthor-
ize dM ercedes-Benz Center or contact the fol-
lowing servic ehotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCede s(1-800-367-6372) or
1-866-990-9007
Em ergencyc all
Important safety notes
GWARNING
It can be dangeroustor emainint he vehicle,
eve nify ouhave presse dthe SOS button in an
emergency if:
Ryo us ee smoke insid eoroutsideofthe vehi-
cle ,e.g.ift hereisaf irea fterana ccident
Rthe vehicl eisonad angerouss ection of
road
Rthe vehicl eisnot visible or canno teasil ybe
see nbyothe rroa du sers,p articularly when
dark or in poo rvisibility conditions
There is ariskofana ccident and injury.
Leave the vehicl eimmediatelyint hisorsimi-
la rs ituations as soo nasitiss afetodos o.
Mov etoas afel oc ation along with othe rvehi-
cle occupants. In such situations, secure the
vehicl einaccordance with nationalr egula-
tions, e. g. with awarning triangle.
General notes
Observe the notes on system activation
(Ypage 276).
An emergency cal lisdialed automaticall yifan
ai rb ag or Emergency Tensioning Device is trig-
gered .You canno tend an automaticall ytrig-
gered emergency cal lyours elf.
An emergency cal lcan also be initiated man-
ually.
As soo nasthe emergency cal lhas been initi-
ated, the indicator lamp in the SOS button
flashes. The ConnectingC all
message
appears in the multifunctio ndisplay.
The audi ooutputi smuted.
Once the connectio nhasbeen made, the Call
Connectedmessage appears in the multifunc-
tio nd isplay.
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Stowag eand featur es
Z

From the remote malfunction diagnosis, the
Mercedes-Benz CustomerAssistance Center
can ascertai nthe nature of the problem
(
Ypage 282).
The Mercedes-Benz CustomerA ssistance Cen-
ter either send saqualified Mercedes-Benz tech-
nicia norm akesarrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
wor kand/o rtowing.
You can find more information in the separate
mbrace manual.
The system has not bee nabletoi nitiate aRoad-
sid eA ssistance call, if:
Rthe indicator lamp for Roadsid eAssistance
cal lbutton Fis flashing continuously.
Rno voice connectio ntothe Mercedes-Benz
CustomerA ssistance Center wa sestab-
lished.
Thisc an occur if the relevant mobile phone net-
wor kisn ot available, for example.
The Call Failed
messag eappears in the mul-
tifunction display.
XTo end acall: press the ~button on the
multifunction steering wheel.
or
XPres sthe corresponding multimedia system
button for ending aphone call.
MB Info cal lbutton
XTo cal lMBInfo: press MB Info cal lbutton :.
Thisi nitiates acalltot he Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info cal lbutton :
flashesw hile the connectio nisbeing made.
The Connecting Call
messag eappears in the multifunction display. The audio output is
muted.
If ac onnectio ncan be made, the Call Con‐
nectedmessageappears in the multifunction
display.
If am obile phone network and GP Sreception
are available, the system transfers data to the
Mercedes-Benz CustomerA ssistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The multimedia system displa yindicates that a
cal lisa ctive. During the call, yo ucan chang eto
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
Av oice connectio nisestablishedb etween the
Mercedes-Benz CustomerA ssistance Center
and the vehicle occupants.
You receive information abouto perating your
vehicle, aboutt he nearest authorized
Mercedes-Benz Center and abouto ther prod-
ucts and services from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not bee nabletoi nitiate an MB
Info call, if:
Rthe indicator lamp in MB Info cal lbutton ï
is flashing continuously.
Rno voice connectio ntothe Mercedes-Benz
CustomerA ssistance Center wa sestab-
lished.
Thisc an occur if the relevant mobile phone net-
wor kisn ot available, for example.
The Call Failed
messag eappears in the mul-
tifunction display.
XTo en dacall:press the ~button on the
multifunction steering wheel.
or
XPres sthe corresponding multimedia system
button for ending aphone call.
Cal lpriority
Whe nservice calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can stil lbeinitiated .Inthis case ,anemergency
cal lwillt ake priority and overrid eallother active
calls.
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Stowage and features
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The indicator lamp of the respective button
flashes until the call is ended.
An emergencycall can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding button in the multimedia
system to end the voice call
When acall is initiated, the audio system is
muted.
The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone,
do so only when the vehicle is stationary and in
as afe location.
Downloading destinations
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered.
XSelect Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently start sthe route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
The destination download function is available
if:
Rthe vehicle is equipped with anavigation sys-
tem.
Rthe relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately. You can use the route assistance function even
if the vehicle is not equipped with anavigation
system.
Within the framework of this service, you receive
ap rofessional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search &Send
General notes
To use "Search &Send", your vehicle must be
equipped with mbrace and anavigation system.
Additionally, an mbrace service subscription
must be completed.
"Search &Send" is adestination entr yservice. A
destination address which is found on Google
Maps
®can be transferred via mbrace directly to
your vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://maps.google.com
and enter adestination address into the entry
field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up atransmitted destination
address
XTurn the SmartKey to position 2in the ignition
lock (Ypage 131).
The transmitted destination address is loaded
into the vehicle's navigation system.
280Features
Stowage and features

Adisplay message appears, asking whether
navigation shoul dbestarted.
XSelect Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculate sthe route and subse-
quentlys tarts the route guidance with the
address entered.
If yo uselect No
the address can be stored in
the address book.
If yo uhaves ent more thano ne destination
address, each individual destination must be
confirmeds eparately.
Destination addresse sareloaded in the same
order as the order in which they were sent.
If yo uown multipl eMercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multipl evehicles ar eregistere dunder the
same e-mail address, the destination will be
sent to al lthe vehicles.
Vehicl eremote opening
Youc an us ethe vehicl eremote opening if you
have unintentionall yloc ked your vehicl eand a
replacement SmartKeyisn ot available.
The vehicl ecan be opene dbythe Mercedes-
Benz Customer Assistance Center.
The vehicl ecan be immediatelyo pened
remotel ywithinf ourd aysoft he ignition being
turned off. After thist ime,the remote unlocking
maybed elayedby 15 to 60 minutes. After
30 days ,the vehicl ecan no longerbeo pened
remotely.
The vehicl eremote unlocking feature is availa-
bl eift he relevant mobil ephone network is avail-
able and adatac onnectio nisp ossible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Yo uw illbea sked for your password.
XReturn to your vehicl eatthe time agree dupon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively ,the vehicl ecan be opene dvia:
Rthe Internet, under the "Owners Online "sec-
tion
Rthe telephone applicatio n(e. g. for iPhone®,
Android)
To do this ,you will need your identification num-
ber and password.
Vehicl eremote closing
The vehicl eremote-closing feature can be used
when yo uhavef orgotten to lock the vehicl eand
yo ua re no longer nearby.
The vehicl ecan then be locked by the Mercedes-
Benz CustomerA ssistance Center.
The vehicl ecan be immediately remotely locked
within fourd aysoft he ignition being turne doff.
After this time ,remote closing may be delayed
by 15 to 60 minutes .After 30 days the vehicle
can no longer be locked remotely.
The vehicl eremote closing feature is available if
the relevant mobil ephone network is available
and adatac onnection is possible.
XContact the following service hotlines:
Mercedes-Benz CustomerA ssistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Yo uw illbea sked for your password.
The next time yo uare inside the vehicl eand you
switch on the ignition, the DoorsLocked
Remotelymessage appears in the multifunction
display.
Alternatively, the vehicl ecan be locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rthe telephone application (e .g.for iPhone®,
Android)
To do this ,you will need your identification num-
ber and password.
Stolen vehicle recovery service
If your vehicl ehasbee nstolen:
XNotify the police.
The police will issue anumbere dincident
report.
XThi sn umber will be forwarded to the
Mercedes-Benz CustomerA ssistance Center
together with your PIN.
The Mercedes-Benz CustomerA ssistance
Center then trie stolocate the system. The
Mercedes-Benz CustomerA ssistance Center
contacts yo uand the local la wenforcement
agency if the vehicl eislocated.
However, only the la wenforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activate dfor
longer than 30 seconds ,the Mercedes-Benz
CustomerA ssistance Center is automatically
notified.
Features281
Stowage and features
Z

VehicleHealth Check
With the Vehicl eHealth Check, the Customer
Assistance Center can provid eimprove dsup-
port for problems with your vehicle. During an
existing call, vehicl edataist ransferred to the
Customer Assistance Center.
The custome rservice representative can use
the receive ddatatod ecidew hatk ind of assis-
tance is required .You are then, for example,
guided to the neares tauthorize dMercedes-
Benz Center or arecovery vehicl eiscalled.
If vehicl edatan eeds to be transferred during an
MB Info cal loraRoadsid eAssistance call, thisi s
initiated by the Customer Assistance Center.
The Roadside AssistanceC onnected
mes-
sage appears in the display .Ifthe Vehicl eHealth
Check can be started ,the Request
forVehi‐cle Diagnostics Received Start vehi‐cle diagnostics?message appears in the
display.
XPress the Yesbutton to confirm the message.
XWhenthe VehicleD iagnostics PleaseStart Ignitionmessage appears :turn the
SmartKey to position 2in the ignition lock
(
Ypage 131).
XIf the Please follow the instructionsreceivedbyphoneandmoveyourvehi‐cle to asafep osition.message
appears :pleas efollo wthe instructions
receive dbyphone and move your vehicl etoa
safe position.
The message in the display disappears.
The vehicl eoperating state check begins.
During thisp rocedure, youwills ee the Vehi‐
cle Diagnostics Activemessage.
If yo uselect Cancel
,the Vehicl eHealth
Check is cancele dcompletely.
Whe nthe check is complete, the Sending
vehiclediagnostics data. (Voice con‐nectionmay be interrupted duringdatatransfer)message appears .The vehicle
data can now be sent.
XPress the OKbutton to confirm the message.
The voice connectio nwitht he Customer
Assistance Center is terminated.
The VehicleD iagnostics: Transfer‐
ringData...message appears.
The vehicl edataiss ent to the Customer
Assistance Center.
Depending on what the custome rservice rep-
resentative agree dwithy ou,the voice connec- tio
nisr e-established afte rthe transfer is com-
plete. If necessary,y ouwill be contacted at a
later time by another means, e.g .bye -mail or
phone.
Anothe rfunctio nofthe Vehicl eHealth Check is
the transfer of service data to the Customer
Assistance Center. If aservice is due, the display
shows amessage to thise ffect together with
informatio nabout any specia loffers at your
workshop.
Thi sinformatio ncan also be calle dupunder
"Owners Online "athttp://www.mbusa.co m.
Informatio nonthe data stored in the vehicle
(
Ypage 30).
Informatio nonRoadsid eAssistance
(
Ypage 27).
Downloadin groutes
Downloading routes allows yo utotransfer and
save predefine droutes in the navigatio nsys-
tem.
Ar oute can be prepared and sent by either a
custome rservice representative or under "Own-
ers Online "athttp://www.mbusa.com.
Each route can includ euptofourw aypoints.
Once aroute hasb eenr eceive dbythe naviga-
tio ns ystem ,you will see the External
desti‐nation ICON_POI_Category Name_1 hasbeensaved to "Previous destina‐tions".W ould you liketos tart navi‐gation?message on the multimedia system
display.
The route is saved.
XTo start route guidance: selectYes.
An overview of the route is shown in the dis-
play.
If yo uselect No
,the saved route can be called
up later in the navigatio nmenu.
XSelect Start.
Starting route guidance.
Downloaded and saved routes can be calle dup
again.
Yo uc an find further informatio ninthe separate
multimedia system operating instructions.
Speed alert
Yo uc an define the uppe rspeed limit, which
must not be exceeded by the vehicle.
If thiss electedspeed is exceeded by the vehicle,
am essage will be sent to the Customer Assis-
282Features
Stowag eand featur es

tance Center. The Customer Assistance Center
thenforwards thisi nformation to you.
Yo uc an select the wa yinwhich yo ureceive this
information beforehand .Possibl eoptions
includ etext message ,e-mail or an automated
call.
The data yo ureceive contains the following
information:
Rthe location where the spee dlimit wasexcee-
ded
Rthe tim eatwhich the spee dlimit wase xcee-
ded
Rthe selected spee dlimit which wa sexceeded
Geof encing
Geofencing allows yo utoselect areaswhich the
vehicl eshoul dnot ente rorleave .You will be
informed if the vehicl ecrossest he boundaries
of the selected areas. Yo ucan select the wa yin
which yo ureceive thisi nformation beforehand.
Possibl eoptions includ etext message ,e-mail or
an automated call.
The area can be determine daseitherac ircle or
ap olygon withamaximum of ten corners. You
can specify up to ten area ssimul taneously .Dif-
ferent setting sarepossibl efor each area.
These setting scan be calle dupunder "Owners
Online "athttp://www.mbusa.com.
Alternatively ,you can trigge ranMBInfo calland
inform the custome rservice representative that
yo uw ishtoa ctivate ge ofencing.
Currently inactiv eareas can be activated by text
message.
Triggerin gthe vehicle alarm
With thisf unction, yo ucan trigge rthe vehicle's
panic alar mvia text message .Analarmsounds
and the exterio rlighting flashes. Depending on
the setting ,the panic alar mlasts fiv eort en sec-
onds. Afterwards ,the alar mswitches off.
Garaged ooro pener
General notes
The HomeLink®garage door opene rintegrated
in the rear-view mirrora llowsyou to operate up
to thre edifferent door and gate systems. Use the integrated garage door opene
ronlyo n
garage doors that:
Rhave safety stop and revers efeatures and
Rmee tcurrent U.S. federa lsafety standards
Once programed ,the integrated garage door
opene rinthe rear-view mirrorw illa ssum ethe
functio nofthe garage door system's remote
control. Please also rea dthe operating instruc-
tions for the garage door system.
When programming agarag edooro pener, park
the vehicl eoutside the garage .Donot runt he
engine whil eprogramming.
Certain garage door drives ar eincompatible
with the integrated garage door opener. If you
have difficulty programing the integrated garage
door opener, contact an authorize dMercedes-
Benz Center.
Alternatively ,you can cal lthe following tele-
phone assistance services:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
RCanada: Customer Service at
1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free of
charge)
Mor einformation on HomeLink
®and/or com-
patible products is also availabl eonline at
http://www.homelink.com .
No

te sont he declaratio nofconformity
(
Ypage 28).
USA: FCC ID: CB2HMIHL4
Canada: IC:2 79B-HMIHL4
Important safety notes
GWARNING
When yo uoperate or progra mthe garage door
with the integrated garage door opener, per-
son sint he range of movement of the garage
door can become trapped or struck by the
garage door. There is ariskofi njury.
When using the integrated garage door
opener, always make sure thatn obodyis
withint he range of movement of the garage
door.
GWARNING
Combustion engine semitp oiso nous exhaust
gasess uchasc arbonmonoxide. Inhaling
Features283
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