2017 MERCEDES-BENZ C-Class service

Publication details
Internet
Further information about Mercedes-Benz vehi-
cles and about Daimler AG can be found on the
following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada only)
Editorial office
You are welcome to forward any queries or sug-
gestions you may have regarding this Operator's
Manual to the technical documentation team at
the following address:
Daimler AG, HPC: CAC, Customer Service,
70546 Stuttgart, Germany
©Daimler AG: Not to be reprinted, translated or
otherwise reproduced, in whole or in part, with-
out written permission from Daimler AG.
Vehicle manufacturer
Daimler AG
Mercedesstraße 137
70327 Stuttgart
Germany
Symbols
In this Operator's Manual you will find the fol-
lowing symbols:
GWARNING
Warning notes make you aware of dangers
which could pose a threat to your health or
life, or to the health and life of others.
HEnvironmental note
Environmental notes provide you with infor-
mation on environmentally aware actions or
disposal.
!Notes on material damage alert you to dan-
gers that could lead to damage to your vehi-
cle.
iPractical tips or further information that
could be helpful to you.
X This symbol indicates an instruction
that must be followed.
X Several of these symbols in succession
indicate an instruction with several
steps.
(Y
page) This symbol tells you where you can find
more information about a topic.
Dis‐
playThis text indicates a message in the
multimedia display.
Parts of the software in the vehicle are protected
by copyright
©2005 The FreeType Project
http://www.freetype.org. All rights reserved.
As at 28.09.2015

Canada only:The wireless devices of this vehi-
cle comply with Industry Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions:
1) These devices may not cause interference,
and
2) These devices must accept any interference,
including interference that may cause undesired
operation of the device.
Correct use
You need to observe the following information
when using the multimedia system:
Rthe safety notes in this manual
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Using roof carriers may impair the correct func-
tioning of a roof antenna (phone, satellite radio,
GPS).
Attaching metalized retrofit film to the wind-
shield may affect radio reception. This can have
a negative impact on all other antennas (e.g.
emergency call antenna) in the vehicle interior.
Protection against theft: this device is equip-
ped with technical provisions to protect it
against theft. Further information on protection
against theft can be obtained from an author-
ized Mercedes-Benz Center.
Qualified specialist workshop
Read the information on qualified specialist
workshops in the vehicle Operator's Manual.
Function restrictions
For safety reasons, some functions are restric-
ted or unavailable while the vehicle is in motion.
You will notice this, for example, because either you will not be able to select certain menu items
or a message will appear to this effect.
Data stored in the vehicle
Data recording
A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
Rthe vehicle's operating state
Revents
Rmalfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
Roperating conditions of system components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in detecting and rectifying faults and
defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and fault data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranty events
Rquality assurance
The vehicle is read out by employees of the ser-
vice network (including the manufacturer) using
special diagnostic testers. You can obtain more
information there, if required.
Introduction15
Z

SelectionInstructions
Search By Name
The search looks for all
POIs on the digital map or
around one of the three
previously specified posi-
tions (
Ypage 62).
XTo selectSearch By Name: turn and press the controller.
XSelectAll POIsor a position for the POI search.
The search for POIs starts.
Search By Phone Num‐ber
All POIs with a telephone
number can be selected.
XTo select Search By Phone Number: turn and press the control-
ler.
The search for POIs starts.
Mercedes-Benz Ser‐vice
The search looks for
authorized Mercedes-
Benz Centers.
XTo select Mercedes-BenzService: turn and press the controller.
The search for POIs starts.
Defining the position for the POI search
You can define where the POI search is to be carried out during active route guidance by selecting
Near Destinationor Along the Route.
The POI search covers a 240 mi (400 km) radius around the selected position.
SelectionInstructions
Near Destination
The search is performed
in the vicinity of the desti-
nation.
XSelect a category or Search By Name(Ypage 61).
XSelectNear Destination.
The search for POIs starts.
Along the Route
The search is performed
along the route.
XSelect a category or Search By Name(Ypage 61).
XSelectAlong the Route.
The search for POIs starts.
Current Position
Searches in the vicinity of
the current vehicle posi-
tion.
XSelect a category or Search By Name(Ypage 61).
XSelectCurrent Position.
The search for POIs starts.
Selecting a POI
Requirement for "Calling up a POI": a mobile
phone must be connected to the multimedia
system (
Ypage 91).
Requirements for "Viewing the vicinity of the
destination" and "Loading data from the Inter-
net" (USA): mbrace must be activated for Inter-
net access (
Ypage 119).
Requirements for "Viewing the vicinity of the
destination" and "Loading data from the Inter-
net" (Canada): a mobile phone must be connec- ted to the multimedia system via Bluetooth
®
(Ypage 91) or USB (Ypage 155).
62Destination entry
Navigation

XSelectDetour.
XTo specify the start of the traffic jam sec-
tion: select Beginning
.
The next possible traffic jam section starting
point is marked.
XTurn the controller.
The marking moves along the route to the
next starting position.
XPress the controller.
The start of the traffic jam is set.
XTo specify the end of a traffic jam section:
select End
.
The next possible traffic jam section end point
is marked.
XTurn the controller.
The marking moves along the route to the
next end position.
XPress the controller.
The end of the traffic jam is determined.
XTo calculate the detour: selectStart.
Off-road
General notes
The navigation system may guide you to off-road
routes that your vehicle cannot drive on without
causing damage to the tires or wheels or the
vehicle itself. It is the driver’s sole responsibility to determine the suitability of the route. The
condition of the off-road routes may vary. The
navigability of off-road routes may be influenced
by various factors such as time of day, time of
year and prevailing weather conditions. The nav-
igation system cannot judge these factors or
take them into account for route guidance.
Route guidance to an off-road destina-
tion
The multimedia system can guide you to desti-
nations which are within the area of the digital
map, but which are not themselves on the map.
These destinations are known as off-road des-
tinations, which you can enter using the map, for
example. In these cases, the multimedia system
guides you for as long as possible with naviga-
tion announcements and displays on roads
known to the system.
If the vehicle reaches an area which is not part ofthe digital map, the display appears as a split-
screen view. On the right, an arrow appears that points to the off-road destination. You hear the
announcement: "Please follow the arrow on the
display". As the vehicle approaches the desti-
nation, you will see a display to this effect.
Route guidance from an off-road loca-
tion to a destination
Off-road location: the vehicle's position is on the
digital map, but the map does not contain any
information about that location. The multimedia
system is able to guide you to a destination even
from an off-road location.
At the start of route guidance, you will see the
Road Not Mapped
message, an arrow and the
distance to the destination. The arrow shows
the compass heading to the actual destination.
As soon as the vehicle is back on a road known
to the system, route guidance continues in the
usual way.
Off-road during route guidance
Due to road construction, for example, there
may be differences between the data on the
digital map and the actual course of the road.
In such cases, the system will temporarily be
unable to locate the vehicle position on the dig-
ital map. The vehicle is therefore in an off-road
position.
In the display, you will then see the Road Not
Mappedmessage, an arrow and the distance to
the destination. The direction arrow shows the
compass heading to the destination.
As soon as the system can assign the vehicle
position to the map again, route guidance con-
tinues in the usual way.
Real-time traffic reports
Prerequisites
This function is currently not available for Can-
ada.
In order to receive real-time traffic reports via
satellite radio, you need to subscribe to SIRIUS
XM Satellite Radio Traffic Message Service.
Further information on satellite radio
(
Ypage 133).
The multimedia system can receive traffic
reports via satellite radio and take account of
these for route guidance in the navigation sys-
76Real-time traffic reports
Navigation

XSelectDelete All.
A prompt appears asking whether you wish to
delete all areas.
XSelect YesorNo.
After selecting Yes, all areas are deleted.
SIRIUS XM service
Displaying SIRIUS XM service informa-
tion
You can display the SIRIUS XM service informa-
tion.
XTo switch to navigation mode: press the
Ø button.
XTo show the menu: slide6the controller.
XTo select Traffic: turn and press the con-
troller.
XSelect SIRIUS Service.
The provider's phone number (SIRIUS XM)
and the serial number of your service module
are displayed.
iAlternatively you can call up this function
using the touchpad (Ypage 23).
Registering for the SIRIUS XM traffic
report service
XCall the provider telephone number shown on
the multimedia system display.
iYou can also have the satellite service acti-
vated online. To do so, visit the SIRIUS XM
Radio website at http://www.sirius.com
(USA).
XThe connection is established: follow the
service employee's instructions.
The activation process may take up to ten
minutes.
iIf registration is not included when purchas-
ing the system, your credit card details will be
required to activate your account.
Updating the digital map
Introduction
The digital maps generated by the map software
become outdated in the same way as conven-
tional road maps. Optimal route guidance can
only be provided by the navigation system in conjunction with the most up-to-date map soft-
ware.
Information about new versions of the digital
map can be obtained from an authorized
Mercedes-Benz Center. You can have the digital
map updated there using a data medium, or you
can update it yourself.
For North American countries, it is possible to
update the map data for the multimedia system
free of charge for a period of three years. Infor-
mation on the availability of this service for your
vehicle can be obtained from your Mercedes-
Benz Service Center.
Entitlement to the free update
For the first three years after your vehicle is reg-
istered, you are entitled to all available updates
to the map software for the multimedia system.
They are usually installed during a regular vehi-
cle service. After this period, you can purchase
further updates from your Mercedes-Benz Ser-
vice Center.
The free updates relate to the vehicle and not to
an individual. If there is a change of ownership
within the three years after first registration, the
new owner is entitled to the map software
updates.
Updating at an authorized Mercedes-
Benz Center
If an update for your map software is available,
you will receive it free of charge at your
Mercedes-Benz Service Center during your vehi-
cle's annual service. You can arrange a separate
appointment for this at your Mercedes-Benz
Service Center on request.
The update can only be performed:
Rat an authorized Mercedes-Benz Center
Rfor map data for North America
The map software is not provided on DVD.
Carrying out a manual update
After the free update of the map data has
expired or when buying map data, you can
update the data yourself.
The update process may take some time (up to
45 minutes), depending on the size of the digital
map. The update will be completed more quickly
if the vehicle is stationary. If you begin the
update while the vehicle is stationary and the
86Map functions
Navigation

mobile phone (see the manufacturer's operating
instructions).
XAdd a call (Ypage 97).
or
XAnswer an incoming call (Ypage 99).
XTo select Conferencein the telephone menu:
turn and press the controller.
The new participant is included in the confer-
ence call. Conference
is displayed in the tele-
phone menu.
Incoming call during an existing call
(call waiting)
The call waiting function depends on your
mobile phone network provider and your mobile
phone. Depending on the mobile phone used,
behavior when answering a call may vary (see
the manufacturer's operating instructions).
Call waiting: if you receive a call while already
in a call, a message is shown. You also hear a
tone. You can decide whether to accept or reject
the call.
Accepting
XTo select wAccept: press the controller.
or
XPress 6on the multifunction steering
wheel.
The incoming call is active, the previously
active call is on hold. You can switch back and
forth between both calls (call waiting)
(
Ypage 98).
iDepending on the mobile phone, you may
also be able to accept the incoming call (call
waiting) on your mobile phone. This function
and behavior depends on your mobile phone
network provider and the mobile phone (see
the manufacturer's operating instructions). Rejecting
XTo select
=Reject: turn and press the
controller.
or
XPress ~on the multifunction steering
wheel.
The behavior after the call is rejected depends
on your mobile phone and mobile phone net-
work provider.
Option 1: The originally active call is contin-
ued and the incoming call is rejected.
Option 2: The originally active call is ended
and the incoming call is accepted.
Option 3: Both calls are ended.
Ending an active call
XTo select =in the telephone menu: turn
and press the controller.
or
XPress ~on the multifunction steering
wheel.
The active call is ended.
Mobile phone voice recognition
You can start or end voice recognition on your
mobile phone with this function. Further infor-
mation on the voice recognition service; see the
manufacturer's operating instructions.
To start the mobile phone voice recognition:
XConnect the mobile phone to the multimedia
system (Ypage 91).
XPress and hold the óbutton on the multi-
function steering wheel for more than one
second.
You can now use the mobile phone voice rec-
ognition.
To end the mobile phone voice recognition:
XPress ñon the multifunction steering
wheel.
The mobile phone voice recognition is stop-
ped.
Mobile phone voice recognition99
Telephone
Z

Explanation of the access data
Input fieldMeaning
Phone Num‐ber:Access number for estab-
lishing the connection
The access number
depends on the mobile
phone used. For GSM/
UMTS mobile phones,
*99***1#
is used as a
standard.
AccessPoint:APN network access point
(Access PointName)
You can obtain this infor-
mation from your mobile
phone network provider.
Entry is not necessary for
all mobile phone network
providers and mobile
phones.
PDP Type:Internet protocol used.
You can obtain this infor-
mation from your mobile
phone network provider.
User ID:The user identification can
be obtained from your
mobile phone network pro-
vider.
Entry is not necessary for
all mobile phone network
providers.
Password:The password can be
obtained from your mobile
phone network provider.
Entry is not necessary for
all mobile phone network
providers.
Auto DNS:Automatic allocation of
DNS servers is activated. If
the function is deactivated,
the DNS server addresses
must be entered manually.
DNS (Domain Name
Service).
DNS1:
DNS2:
Fields for entering the DNS
server addresses manually.
The address can be
obtained from your mobile
phone network provider.
Managing existing access data
Calling up the device list
XCall up Internet functions (Ypage 123).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Settings: turn and press the con-
troller.
XTo select Configure Internet Settings:
turn and press the controller.
The device list is displayed.
Editing the access data
The mobile phone must be connected with the
system for the access data to be changed.
When the Internet connection is active, you can-
not edit or delete the access data of the cur-
rently set mobile phone network provider.
XCall up the device list (Ypage 122).
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
XTo select Change Configuration: turn and
press the controller.
XSelect Predefined SettingsorManualSettings.
The provider settings are displayed.
In order to edit the access data of the mobile
phone network provider you have two options:
ROption 1: select the predefined access data of
the mobile phone network provider
(
Ypage 121).
ROption 2: manually set the access data of the
mobile phone network provider (Ypage 121).
122Setting up an Internet connection (Canada)
Online and Internet functions

Mute function
XIn radio mode: slide6the controller.
XTo select: turn and press the control-
ler.
Displaying information
This function is available in HD FM radio and HD
AM radio mode.
Reception is only possible if the radio stations
provide the relevant information.
XIn radio mode: slide 6the controller.
XTo select Info: turn and press the controller.
Information on the currently received pro-
gram is displayed.
If available, you will see:
Rthe track that is currently being played
Rthe artist of the track that is currently being
played
Rthe album name
Rthe channel abbreviation
Rthe logo of the station or Artist Experience®
Back to radio display:
XTo select Info: slide6and press the con-
troller.
Satellite radio
General notes
The satellite radio mode requires satellite radio
equipment and registration with a satellite radio
provider.
Note that the categories and channels shown in
the illustrations depend on the program content offered by the provider. The illustrations and
descriptions in these operating instructions may
therefore differ from the channels and catego-
ries offered by the provider.
Satellite radio mode may be temporarily unavail-
able or interrupted for a variety of reasons.
These include environmental or topographical
conditions as well as other factors beyond the
control of Mercedes-Benz USA, LLC. This means
operation may not be possible in certain areas.
These include:
Rtunnels
Rparking garages
Rlocations inside or next to buildings
Rlocations in the vicinity of other structures
Sirius XM®Satellite Radio offers more than 140
digital-quality radio channels, providing 100%
commercial-free music, sports, news and enter-
tainment.
Sirius XM
®Satellite Radio uses a fleet of high-
performance satellites to broadcast around the
clock throughout the USA and Canada.
The satellite radio program is available for a
monthly fee. Details are available from the Sirius
XM
®Service Center and at
http://www.siriusxm.com (USA) or
http://www.siriusxm.ca (Canada).
Your new Mercedes-Benz vehicle comes with
Sirius XM
®Satellite Radio pre-installed at the
factory. This service is free for a six-month trial
period. About a month before the trial period
ends, information will be provided on how to
extend this subscription. An acoustic signal
sounds and a message is shown, describing how
the subscription can be extended.
iSirius, XM and all related marks and logos
are trademarks of Sirius XM Radio Inc. and its
subsidiaries. All other marks, channel names
and logos are the property of thei

r respective
owners. All rights reserved.
Satellite radio133
Radio