have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenance work which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please send us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave the entire
literature in the vehicle so that it is available to
the next owner.
If you have purchased a used car, please send us the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
Rthe fuel may have a considerably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Service and vehicle operation23
Introduction
Z
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a high
curb or an unpaved road
Ryou drive too fast over an obstacle, e.g. a
curb or a hole in the road
Ra heavy object strikes the undercarriage or
parts of the chassis
In situations like this, the body, the undercar-
riage, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the strain they are designed to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the two following two conditions: 1)
These devices may not cause harmful interfer-
ence, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including inter-
ference that may cause undesired operation of
the device."
24Operating safety
Introduction
Diagnostics connection
The diagnosticsconnection is only intended fo r
th econnection of diagnostic equipmen tat a
qualified specialis tworkshop .
GWARNING
If you connec tequipmen tto th ediagnostic s
connection in th evehicle, it may affec tth e
operation of th evehicle systems .As aresult ,
th eoperatin gsafet yof th evehicle could be
affected. There is aris kof an accident.
Do no tconnec tany equipmen tto adiagnos-
tics connection in th evehicle.
GWARNING
Objects in th edriver's footwell can restric tth e
peda ltrave lor obstruct adepressed pedal.
The operatin gand road safet yof th evehicle is
jeopardized. There is aris kof an accident.
Mak esur ethat all objects in th evehicle are
stowed correctly, and that they canno tente r
th edriver's footwell. Install th efloormat s
securely and as specifie din order to ensur e
sufficien tclearanc efo rth epedals. Do no tuse
loose floormat sand do no tplac efloormat son
to pof on eanother.
!If th eengin eis switched of fand equipmen t
on th ediagnostic sconnection is used ,th e
starter battery may discharge.
Connectin gequipmen tto th ediagnostic scon-
nection can lead to emission smonitorin ginfor-
mation bein greset ,fo rexample. Thi smay lead
to th evehicle failin gto mee tth erequirements of
th enext emission stest durin gth emain inspec-
tion .
Qualified specialist workshop
An authorized Mercedes-Ben zCente ris aquali-
fie dspecialis tworkshop .It has th enecessary
specialis tknowledge ,tools and qualification sto
correctl ycarry out th ewor krequire don your
vehicle. Thi sis especially th ecas efo rwor krel -
evant to safety.
Observ eth enote sin th eMaintenance Booklet .Always hav
eth efollowin gwor kcarrie dout at an
authorized Mercedes-Ben zCenter:
Rwor krelevant to safet y
Rserviceand maintenance wor k
Rrepair work
Ralterations, installation wor kand modifica-
tion s
Rworkon electronic component s
Correct use
If you remov eany warnin gstickers ,you or oth-
ers could fail to recogniz ecertain dangers.
Leave warnin gstickers in position .
Observ eth efollowin ginformation when drivin g
your vehicle:
Rth esafet ynote sin this manual
Rth evehicle technical dat a
Rtraffic rulesand regulation s
Rlaws and safetystandard spertainin gto moto r
vehicles
Problem swit hyou rvehicle
If you should experience aproblem wit hyour
vehicle, particularly on ethat you believe may
affec tit s saf eoperation ,we urg eyou to contact
an authorized Mercedes-Ben zCente rimmedi-
ately to hav eth eproblem diagnosed and recti -
fied. If th eproblem is no tresolved to your sat -
isfaction ,please discus sth eproblem again wit h
a Mercedes-Ben zCente ror contact us at on eof
th efollowin gaddresses.
In th eUSA
Customer Assistanc eCente r
Mercedes-Ben zUSA, LL C
On eMercedes Drive
Montvale, NJ 07645-0350
In Canad a
Customer Relation sDepartmen t
Mercedes-Ben zCanada, Inc.
98 Vanderhoo fAvenue
Toronto ,Ontario M4 G4C9
Reporting safet ydefect s
USAonly:
Operating safety25
Introduction
Z
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed-
eral Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of
1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go to
http://www.safercar.gov ; or write to: Admin-
istrator, NHTSA, 400 Seventh Street, SW.,
Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
!
Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra-
ventions against these instructions is not cov- ered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle War-
ranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res- cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/ content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data storage
A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
Rvehicle's operating state
Rincidents
Rmalfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
Roperating conditions of system components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in recognizing and rectifying malfunc-
tions and defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and malfunction data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranties
Rquality assurance
26Data stored in the vehicle
Introduction
The emergency call system sends a message
or establishes a data connection provided
that:
Ryou have subscribed to the mbrace service.
Rthe mbrace service has been activated
properly.
Rthe necessary mobile phone network is
available.
Protection against theft59
Safety
Z
XConnect the cable providedin the cargo com-
partment to the trick lecharger.
XConnect the trick lecharger to 12 V socket :.
Consult the manufacturer's operating instruc-
tions on how to doso.
The tailgate can beclosed, even ifa trick le
charger isconnected. Make sure that the con-
nector for both the connector cables isoutside
of the veh icle.
The connector can then separate ifthe veh icle is
moved, even ifyou forget to disconnect the con-
nector cables. This prevents damaging the
cables and the trick lecharger.
A trick lecharger connected to 12 V socket :
only maintains the current charge level of the
veh icle's electrical system battery. Ifthe veh i-
cle's electrical system battery is discharged, it
needs to becharged with a battery charger.
Driving tips
General driving tips
Important safety notes
GWAR NING
If you switch off the ignition while driving,
safety-relevant functions are only available
wit hlimit ations, or not at all.This could affect,
for example, the power steering and the brake
boosting effect. You willrequire cons iderably
more effort to steer and brake. There isa risk
of an acc ident.
Do not switch off the ignition while driving.
GWARNING
If you operate mob ilecommunication equip-
ment while driv ing, youwill be dist racted from
traff icconditions. You could also lose control
of the veh icle. There isa risk of an acc ident.
Only operate th is equipment when the veh icle
is stationary.
Observe the legal requirements for the country
in whic h you are driving. Some jur isdictions pro-
hibit thedriver from using a mob ilephone while
driv ing a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear
inmind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers a
distance of 44 ft (approximately 14 m)per sec-
ond.
Drive sensibly – save fuel
Observe the following tips to save fuel:
XThe tires should always be inflated to the rec-
ommended tire pressure.
XRemove unnecessary loads.
XWarm up the engine at low engine speeds.
XAvoid frequent acceleration or braking.
XHave all maintenance work carried out as
indicated by the service intervals in the Main-
tenance Booklet or by the service interval dis-
play.
Fuel consumption also increases when driving in cold weather, in stop-start traffic and in hilly ter-
rain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Driving tips123
Driving and parking
Z
Certain engine systems are designed to keep
the level ofpoisonous components inexhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exact ly inaccordance with the
manufacturer's specific ations.Always have
work on the engine carried out at a qualified
specialist workshop. Mercedes-Benz recom-
men dsthat you use an authorized Mercedes-
Benz Center for th ispurpose. Inparticular, work
relevant to safety or on safety-related systems
must becarried out at a qualified specialist
workshop.
The engine settings must not bechanged under
any circumstances. Furthermore, all specific
service work must becarried out at regular
intervals and inaccordance with the Mercedes-
Benz service requirements. Details can befound
in the Maintenance Booklet.
Brakes
Important safety notes
GWAR NING
If you shift downon aslippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There isan increased danger of skiddin g and
acc iden ts.
Do not shift downforaddit ional engine brak-
ing on a slippery road surface.
Downhill gradients
!On long and steep gradients, you must
reduce the load on the brakes byshifting to a
lower gear ingood time. This allowsyou to
take advantage of the engine's braking effect.
This helps you to avoid overheating the
brakes and wearing them out excessively.
When you take advantage of engine braking, a
driv e wheel may not turn for some time, e.g.
on a slippery road surface. This could cause
damage to the drive train. This type of damage
is not covered bythe Mercedes-Benz war-
ranty.
This also appliesif cruise control, DI STRONIC
PLUS or SPEEDTRONIC are activated.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results inexcessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately. Drive
on for a short while. This allowsthe airflow to
cool the brakes more quickly.
Wet roads
If you have driven for a long time inheavy rain
wit hout braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehicle
washed, brake firmly while paying attention to
the traffic conditions. This willwarm up the
brake discs, thereby drying them more quickly
and protecting them against corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt resi-
due may form on the brake discs and brake
pads. This can result in a significantly longer
braking distance.
RIn order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions.
RCaref ullydepress the brake pedal and the
beginning and end of a journey.
RMaintain a greater distance to the vehicle
ahead.
124Driving tips
Driving and parking
XMake sure that the activation conditions are
met.
XDepress the brake pedal.
XQuickly depress the brake pedal further
until:HOLDappears in the multifunction
display.
The HOLD function is activated. You can
release the brake pedal.
iIf depressing the brake pedal the first time
does not activate the HOLD function, wait
briefly and then try again.
Deactivating the HOLD function
The HOLD function is deactivated automatically
if:
Ryou accelerate and the transmission is in
position Dor R.
Ryou shift the transmission to position P.
Ryou apply the brakes again with a certain
amount of pressure untilHOLDdisappears
from the multifunction display.
Ryou secure the vehicle using the electric park- ing brake.
iAfter a time, the electric parking brake
secures the vehicle and relieves the service
brake.
The electric parking brake secures the vehicle
automatically if the HOLD function is activated
when the vehicle is stationary and:
Rthe driver's seat belt is not fastened and the
driver's door is open.
Rthe engine is switched off, unless it is auto-
matically switched off by the ECO start/stop
function.
Ra system malfunction occurs.
Rthe power supply is not sufficient.
If the electric parking brake is not operational, a
horn will sound at regular intervals. The HOLD
function must then be deactivated.
If a malfunction occurs, then the transmission
may be shifted into position Pautomatically.
The Brake Immediately
message may also
appear in the multifunction display.
XImmediately depress the brake firmly until the
warning message in the multifunction display goes out.
The HOLD function is deactivated. The horn
sounds at regular intervals if you have switched off the engine, released the seat belt and
opened the driver's door with the HOLD function
activated. The sounding of the horn alerts you to
the fact that the HOLD function is still activated.
If you attempt to lock the vehicle, the tone
becomes louder. The vehicle cannot be locked
until you have deactivated the HOLD function.
iAfter switching off the engine, it can only be
started again once you have deactivated the
HOLD function.
RACE START
Important safety notes
iRACE START must not be used on normal
roads. RACE START must only be activated
and used on dedicated road circuits, outside
of public road use.
RACE START enables optimal acceleration from a standing start. For this, a suitably high-grip
road surface is required, along with the tires and
vehicle being in proper operating condition.
GWARNING
If you use RACE START, individual tires may
start to spin and the vehicle could skid.
Depending on the selected ESP
®mode, there
is an increased risk of skidding and having an accident. Make sure that no persons, animals
or obstacles are within range of the vehicle.
iObserve the safety notes on driving safety
systems (Ypage 52).
Be sure to read the safety notes and informa-
tion on ESP
®(Ypage 55).
Conditions for activation
You can activate RACE START if:
Rthe doors are closed.
Rthe engine is running and the engine and
transmission are at operating temperature.
This is the case when the oil temperature
gauge in the multifunction display is shown in
white (
Ypage 162).
RESP®is functioning correctly. (Ypage 56)
Rthe steering wheel is in the straight-ahead
position.
Driving systems137
Driving and parking
Z