8 –9 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-12 .
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
MX-5_8FR4-EA-16J_Edition1.indb 9 2016/08/11 20:30:13
