2017 MAZDA MX5 MIATA phone

8 –18 Customer Information and Reporting
Safety Defects Important consumer information including warranties and add-on
equipment.
Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.)
....... 8-2
Customer Assistance (Canada)
...... 8-6
Customer Assistance (Puerto
Rico)
............................................... 8-9
Customer Assistance (Mexico)
.... 8-10
Mazda Importer/Distributors .......... 8-12
Importer/Distributor
..................... 8-12
Reporting Safety Defects .................. 8-13
Reporting Safety Defects
(U.S.A.)
........................................ 8-13
Reporting Safety Defects
(Canada)
....................................... 8-14
Warranty ............................................ 8-15
Warranties for Your Mazda
.......... 8-15
Outside the United States/
Canada
.......................................... 8-16
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada)
........................................ 8-17
Add-On Non-Genuine Parts and
Accessories
.................................. 8-18
Cell Phones ........................................ 8-19
Cell Phones Warning
.................... 8-19
Event Data Recorder ........................ 8-20
Event Data Recorder (U.S.A. and
Canada)
........................................ 8-20 Recording of Vehicle Data
................ 8-21
Recording of Vehicle Data
........... 8-21
Uniform Tire Quality Grading System
(UTQGS)
............................................ 8-22
Uniform Tire Quality Grading System
(UTQGS)
...................................... 8-22
Tire Information (U.S.A.) ................. 8-24
Tire Labeling
................................ 8-24
Location of the Tire Label
(Placard)
....................................... 8-30
Tire Maintenance
......................... 8-33
Vehicle Loading
........................... 8-36
Steps for Determining the Correct
Load Limit
................................... 8-42
Declaration of Conformity ............... 8-43
Declaration of Conformity
........... 8-43
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8 –2 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
STEP 1: Contact Your Mazda DealerDiscuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. 
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER. 
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain m edical conditions in
accordance with a certified physician, go to STEP 2.
STEP 2: Contact Mazda North American OperationsIf for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can rea ch Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” tab , or at the bottom of the
page at www.MazdaUSA.com
By phone at: 1 (800) 222-5500
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8 –3 Customer Information and Reporting Safety Defects
Customer AssistanceBy letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a final step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns . If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also req uired to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more inform ation about BBB AUTO
LINE, including current eligibility standards, please call 1-80 0-955-5100 or visit the BBB
website at www.bbb.org/autoline.
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8 –6 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada) Satisfaction Review ProcessYour complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition.
In our experience, any questions, problems, or complaints regar ding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addre ssed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda DealerDiscuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealer ship or its General Manager.
STEP 2: Contact the Mazda Regional OfficeIf you feel that you still require assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. R egional Office address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations DepartmentIf still not substantially satisfied, contact the Customer Relat ions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Rep resentative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
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8 –9 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-12 .
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8 –10 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
Contact Your Mazda DealerDiscuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. 
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER. 
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain m edical condition in
accordance with a certified physician you must contact your deal ership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.
Log on: at www.mazdamexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA(62932).
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8 –11 Customer Information and Reporting Safety Defects
Customer AssistanceIn order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8 –14 Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.
For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
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