8 –11 Customer Information and Reporting Safety Defects
Customer AssistanceIn order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8 –35 Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)NOTE
Tires degrade over time, even when they are not being used on the road. It is recommended
that tires generally be replaced when they are 6 years or older. Heat caused by hot climates
or frequent high loading conditions can accelerate the aging process. The period in which
the tire was manufactured (both week and year) is indicated by a 4-digit number.
Refer to Tire Labeling on page 8-24 .
Safety PracticesThe way you drive has a great deal to do with your tire mileage and safety. So cultivate good
driving habits for your own benefit.
Observe posted speed limits and drive at speeds that are safe for the existing weather
conditions
Avoid fast starts, stops and turns
Avoid potholes and objects on the road
Do not run over curbs or hit the tire against the curb when parking
CAUTION If you feel a sudden vibration or ride disturbance while driving or you suspect your tire
or vehicle has been damaged, immediately reduce your speed. Drive with caution until
you can safely pull off the road. Stop and inspect the tire for damage. If the tire is under-
inflated or damaged, deflate it, remove the tire and rim and replace it with your spare tire.
If you cannot detect a cause, have the vehicle towed to the nearest vehicle or tire dealer to
have the vehicle inspected.
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