2017 MAZDA MODEL CX-9 air condition

8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 


 If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 


 If it becomes necessary to have the components or wiring system for the supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, go to STEP 2.

STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certifi ed physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the “Inside Mazda” tab, or at the bottom of the
page at www.MazdaUSA.com

By phone at: 1 (800) 222-5500

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8–5
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative
is unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs fi rst, one or more of the following
occurs:
 


 The same nonconformity [a failure to conform to the written warranty that substantially
impairs the use, value or safety of the vehicle] results in a condition that is likely to
cause death or serious bodily injury if the vehicle is driven AND the nonconformity
has been subject to repair two or more times by Mazda or its agents AND the buyer or
lessee has directly notifi ed Mazda of the need for the repair of the nonconformity; OR




 The same nonconformity has been subject to repair 4 or more times by Mazda
or its agents AND the buyer has notifi ed Mazda of the need for the repair of the
nonconformity; OR
 


 The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the vehicle
to the buyer.


NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
fi ndings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will
comply with the decision within a reasonable time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

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8–20
Customer Information and Reporting Safety Defects
Event Data Recorder
Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near crash-like situations, such as an air bag deployment
or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety
systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
 


 How various systems in your vehicle were operating;



 Whether or not the driver and passenger safety belts were buckled/fastened;



 How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,



 How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial crash or near crash-like situation
occurs; no data are recorded by the EDR under normal driving conditions and no personal
data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle
or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law
enforcement, that have the special equipment, can read the information if they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:
 


 A written agreement from the vehicle owner or the lessee is obtained


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 Offi cially requested by the police or other law enforcement authorities


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 Used as a defense for Mazda in a law suit, claim, or arbitration



 Ordered by a judge or court
However, if necessary Mazda will: 



 Use the data for research on Mazda vehicle performance, including safety.



 Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identifi cation information.

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8–26
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
M S or M/S: Mud and Snow
AT: All Terrain.
AS: All Season. The “M
S” or “M/S” indicates that the tire has some functional use in mud
and snow.
U.S. DOT Tire Identifi cation Number (TIN)
This begins with the letters “DOT” which indicates the tire meets all federal standards. The
next two numbers or letters are the plant code where it was manufactured, and the last four
numbers represent the week and year the tire was manufactured. For example, the numbers
457 means the 45st week of 1997. After 2000 the numbers go to four digits. For example,
the number 2102 means the 21th week of 2002. The other numbers are marketing codes
used at the manufacturer's discretion. This information is used to contact consumers if a tire
defect requires a recall.
Tire Ply Composition and Materials Used
The number of plies indicates the number of layers of rubber-coated fabric in the tire.
In general, the greater the number of plies, the more weight a tire can support. Tire
manufacturers also must indicate the tire materials, which include steel, nylon, polyester,
and other.
Maximum Load Rating
This number indicates the maximum load in kilograms and pounds that can be carried by the
tire.
Maximum Permissible Infl ation Pressure
This number is the greatest amount of air pressure that should ever be put in the tire under
normal driving conditions.
Tread Wear, Traction and Temperature Grades
Tread wear: The tread wear grade is a comparative rating based on the wear rate of the tire
when tested under controlled conditions on a specifi ed government test course. For example,
a tire graded 150 would wear one and one-half (1 1/2) times as well on the government
course as a tire graded 100.
Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades
represent the tire's ability to stop on wet pavement as measured under controlled conditions
on specifi ed government test surfaces of asphalt and concrete. A tire marked C may have
poor traction performance.
Temperature: The temperature grades are A (the highest), B and C, representing the
tire's resistance to the generation of heat and its ability to dissipate heat when tested under
controlled conditions on a specifi ed indoor laboratory test wheel.
Snow Tires
In some heavy snow areas, local governments may require true snow tires, those with very
deeply cut tread. These tires should only be used in pairs or placed on all four wheels. Make
sure you purchase snow tires that are the same size and construction type as the other tires
on your vehicle.
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9–6
Specifi cations
Specifi cations


Weights
U.S.A. and Canada
Item Weight
2WD AWD
GVWR (Gross Vehicle Weight Rating) 2,568 kg (5,661 lbs) 2,638 kg (5,816 lbs)
GAWR (Gross Axle Weight Rating) Front 1,217 kg (2,683 lbs) 1,241 kg (2,736 lbs)
Rear 1,386 kg (3,056 lbs) 1,433 kg (3,159 lbs)

Mexico
Item Weight
2WD AWD
GVW (Gross Vehicle Weight) Total 2,490 kg (5,489 lbs) 2,555 kg (5,633 lbs)
Front 1,175 kg (2,590 lbs) 1,195 kg (2,634 lbs)
Rear 1,315 kg (2,899 lbs) 1,360 kg (2,998 lbs)
GAW (Permissible axle load) Front 1,210 kg (2,668 lbs) 1,215 kg (2,679 lbs)
Rear 1,365 kg (3,009 lbs) 1,415 kg (3,120 lbs)


Air Conditioner
The type of refrigerant used is indicated on a label attached to the inside of the engine
compartment. Check the label before recharging the refrigerant. Refer to Climate Control
System on page 5-2 .
Item Classifi cation
Refrigerant Type HFC134a (R-134a)

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10–3
Index
Child Restraint
Child-restraint precautions ............ 2-29
Child-restraint system installation ... 2-34
Installing child-restraint systems... 2-35
LATCH child-restraint systems ..... 2-44
Child Safety Locks for Rear Doors ..... 3-19
Climate Control System ........................ 5-2
Front Air Conditioner ...................... 5-5
Gas specifi cations ............................ 9-6
Operating tips .................................. 5-2
Rear Air Conditioner ..................... 5-11
Vent Operation (Front) .................... 5-3
Vent operation (Rear) ...................... 5-9
Collision warning ................................ 7-49
Coming Home Light ........................... 4-52
Cruise Control ................................... 4-146
Cruise control switch................... 4-146
Cruise main indication (white)/
cruise set indication (green) ........ 4-147
Cruise Control Set Vehicle Speed
Display ................................................ 4-18
Cup Holder .......................................... 5-87
Customer Assistance ............................. 8-2
D
Dashboard Illumination ...................... 4-17
Daytime Running Lights ..................... 4-53
Defogger
Mirror ............................................ 4-60
Rear window ................................. 4-60
Dimensions ........................................... 9-5
Distance Recognition Support System
(DRSS) ................................................ 4-97
Indication on display ..................... 4-98
Door Locks .......................................... 3-11
Drive Selection .................................... 4-79
Driving In Flooded Area ..................... 3-54 Driving Tips
Automatic transaxle ...................... 4-47
Break-in period.............................. 3-49
Driving in fl ooded area.................. 3-54
Driving on uneven road ................. 3-55
Floor mat ....................................... 3-51
Hazardous driving ......................... 3-50
Overloading ................................... 3-54
Rocking the vehicle ....................... 3-51
Saving fuel and protection of the
environment................................... 3-49
Turbocharged vehicles .................. 3-56
Winter driving ............................... 3-52
Driving on Uneven Road .................... 3-55
Dynamic Stability Control (DSC) ....... 4-75
TCS/DSC indicator light ............... 4-75
E
Electric Parking Brake (EPB) Warning
Beep .................................................... 7-49
Electric parking brake (EPB) .............. 4-67
Emergency Starting
Push-starting .................................. 7-23
Starting a fl ooded engine ............... 7-23
Emergency Towing
Towing description ........................ 7-26
Towing hooks ................................ 7-27
Emission Control System .................... 3-28
Ending Screen Display ........................ 4-78
Engine
Coolant .......................................... 6-29
Engine compartment overview ..... 6-25
Exhaust gas.................................... 3-29
Hood release .................................. 6-23
Oil .................................................. 6-26
Starting ............................................ 4-5
Engine Coolant Temperature
Gauge ......................................... 4-16, 4-24
Essential Information ............................ 6-2
Event Data Recorder ........................... 8-20
Exhaust Gas ........................................ 3-29
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10–7
P
Parking Sensor System ..................... 4-163
Personalization Features ..................... 9-11
Power Liftgate ..................................... 3-22
Power Liftgate Warning Beep ............. 7-49
Power Steering .................................... 4-83
Power Steering Warning Buzzer ......... 7-49
Power Windows .................................. 3-37
R
Radar Sensor (Front) ......................... 4-139
Radar Sensors (Rear) ........................ 4-144
Rear Coat Hooks ................................. 5-93
Rear Cross Traffi c Alert (RCTA) ...... 4-101
Rear Door Child Safety Locks ............ 3-19
Rear View Monitor............................ 4-154
Displayable range on the screen ... 4-156
Picture quality adjustment ........... 4-162
Rear view monitor operation ....... 4-158
Rear view parking camera
location ........................................ 4-155
Switching to the rear view monitor
display ......................................... 4-155
Variance between actual road conditions
and displayed Image
.................... 4-161
Viewing the display ..................... 4-157
Rear Window Defogger ...................... 4-60
Rear Window Washer .......................... 4-59
Rear Window Wiper ............................ 4-59
Rearview Mirror .................................. 3-34
Recommended Oil .............................. 6-26
Recording of Vehicle Data .................. 8-21
Recreational Towing ........................... 3-65
Registering Your Vehicle in A Foreign
Country ............................................... 8-17 Replacement
Fuse ............................................... 6-56
Key battery .................................... 6-40
Light bulbs .................................... 6-47
Tires ............................................... 6-45
Wheel ............................................ 6-46
Wiper ............................................. 6-33
Request Switch Inoperable Warning Beep
(With the advanced keyless function)
... 7-47
Rocking the Vehicle ............................ 3-51
S
SRS Air Bags
Monitoring..................................... 2-70
Passenger occupant classifi cation
system ............................................ 2-65
Safety Defects, Reporting ................... 8-13
Saving Fuel and Protection of the
Environment ........................................ 3-49
Scheduled Maintenance ........................ 6-4
Seat
Driving position memory ................ 2-8
Seat Belt System ................................. 2-23
3-point type ................................... 2-23
Automatic locking ......................... 2-22
Emergency locking ........................ 2-22
Extender ........................................ 2-27
Pregnant women ............................ 2-22
Seat belt precautions ..................... 2-20
Seat Belt Warning Beep ...................... 7-46
Seats ...................................................... 2-5
Front seat ......................................... 2-5
Head restraint ................................ 2-16
Seat warmer ..................................... 2-7
Second-row seat ............................ 2-10
Third-row seat ............................... 2-15
Second-Row Seat ................................ 2-10
Security System
Immobilizer system ....................... 3-45
Theft-deterrent system .................. 3-47
Shopping Bag Hook ............................ 5-93
Index
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