2017 MAZDA MODEL CX-3 pairing phone

5–112
Interior Features
Audio Set [Type B (touchscreen)]
NOTE
When Call history and messages
are downloaded automatically, each
automatic download setting must be on.
Refer to Communication Settings on
page 5-135 .
After a device is registered, the system
automatically identi¿ es the device. By
activating Bluetooth
® Hands-Free again, or
by activating Bluetooth ® Hands-Free ¿ rst
after switching the ignition from OFF to
ACC, the device connection condition is
indicated in the centre display.
IMPORTANT note about pairing and
automatic reconnection:
 




 If pairing is redone on the same
mobile phone device, ¿ rst clear
“Mazda” displayed on the Bluetooth
®
setting screen of the mobile device.




 When the OS of the device is updated,
the pairing information may be deleted.
If this happens, reprogramme the pairing
information to the Bluetooth
® unit. 


 Before you pair your device, make sure
that Bluetooth ® is “ON”, both on your
phone and on the vehicle.

Device selection
If several devices have been paired, the
Bluetooth ® unit links the device last
paired. If you would like to link a different
paired device, it is necessary to change the
link. The order of device priority after the
link has been changed is maintained even
when the ignition is switched off.

Connecting other devices
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth ® setting on.
5. Select the name of the device you
would like to connect.
6.
selection
Connects both devices as hands-free
and Bluetooth
® audio.

selection
Connects as a hands-free device.

selection
Connects as Bluetooth ® audio.
NOTE
The following functions can be used for
the Hands-free or audio.
 
 Hands-free: Phone calls and E-mail/
SMS
  Audio: Bluetooth ® audio, Aha™,
Stitcher™ radio

5–142
Interior Features
Audio Set [Type B (touchscreen)]
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service centre.
Phone:
(Germany)
0800 4263 738 (8:00—18:00 Central European Time)
(Except Germany)
00800 4263 7383 (8:00—18:00 Central European Time)
(Worldwide)

49 (0) 6838 907 287 (8:00—18:00 Central European Time)
W e b :
http://www.mazdahandsfree.com

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the
device are turned on. If pairing is
still not possible after this, contact
an expert repairer, we recommend
an Authorised Mazda Repairer or
Mazda Bluetooth
® Hands-Free
Customer Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognised correctly. Perform pairing using the following
procedure. Clear “Mazda” stored in the device.
Perform pairing again.
Unable to perform pairing
The Bluetooth
® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth ®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect. Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth
® unit

5–14 3
Interior Features
Audio Set [Type B (touchscreen)]
NOTE
  When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogramme the pairing information to the Bluetooth ® unit.   If you pair your phone which has already been paired to your vehicle more than once
in the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
  Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone
and on the vehicle.
  If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.  


 The device is in a location hidden from the centre display such as behind or under a
seat, or inside the glove compartment.
 


 The device contacts or is covered by a metal object or body.



 The device is set to power-saving mode. 

 Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-Free
device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
 


 The Bluetooth ® connection of the device is disconnected.



 Noise occurs in the Hands-Free audio.



 Hands-Free operates slowly.

5–14 4
Interior Features
Audio Set [Type B (touchscreen)]
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
Excessive, slow speech.
Excessive, forceful speech
(shouting).

 Speaking before the beep sound
has ended.

 Loud noise (speaking or noise from
outside/inside vehicle).

 A i rÀ ow from A/C is blowing
against the microphone.

 Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers. False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an expert repairer,
we recommend an Authorised
Mazda Repairer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognised The Bluetooth
® system is under a
condition in which recognition is
dif¿ cult. By carrying out the following
measures, the rate of recognition
will improve.
Clear memory from the phonebook
which is not used very often.

 Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mum”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognised Song names cannot be recognised
by voice. —
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the talk
button.

Regarding problems with calls
Symptom Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.