2017 MAZDA MODEL 6 service

6–26
Maintenance and Care
Owner Maintenance
Engine Oil
NOTE
Changing the engine oil should be
performed by an Authorized Mazda
Dealer.
Refer to Introduction (page 6-2) for
owner's responsibility in protecting your
investment.
Recommended Oil
U.S.A. and CANADA
Use SAE 0W-20 engine oil.
Mazda Genuine Oil is used in your
Mazda vehicle. Mazda Genuine 0W-20
Oil is required to achieve optimum fuel
economy.
For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (U.S.A. only).
(ILSAC)
Only use SAE 0W-20 oil “Certified For
Gasoline Engines” by the American
Petroleum Institute (API).
Oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International Lubricant
Standardization and Approval Committee
(ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
80
60
40
20
0
–40
–20
30
100
40
20
10
0
–10
–20
–30
–40
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6–27
Maintenance and Care
Owner Maintenance
Except U.S.A. and CANADA
Use SAE 5W-30 engine oil.
Oil container labels provide important
information.
A chief contribution this type of oil makes
to fuel economy is reducing the amount of
fuel necessary to overcome engine friction.
For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (Mexico only).
(ILSAC)
(Mexico)
Use SAE 5W-30 engine oil. If SAE 5W-30
engine oil is not available, use SAE 5W-20
engine oil.
The quality designation SM, or ILSAC
must be on the label.
80
60
40
20
0
–40
–20
30
100
40
20
10
0
–10
–20
–30
–40
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6–37
Maintenance and Care
Owner Maintenance
Battery Maintenance
To get the best service from a battery:
 Keep it securely mounted. Keep the top clean and dry. Keep terminals and connections clean,
tight, and coated with petroleum jelly or
terminal grease.
 Rinse off spilled electrolyte immediately
with a solution of water and baking
soda.
 If the vehicle will not be used for an
extended time, disconnect the battery
cables and charge the battery every six
weeks.
Inspecting Electrolyte Level
A low level of electrolyte fluid will cause
the battery to discharge quickly.
Upper le vel
Lo wer le vel
Inspect the electrolyte level at least once
a week. If it is low, remove the caps and
add enough distilled water to bring the
level between the upper and lower level
(illustration).
Do not overfill.
Examine the specific gravity of the
electrolyte with a hydrometer, especially
during cold weather. If it is low, recharge
the battery.
Battery Recharging
NOTE
 Before performing maintenance or
recharging the battery, turn off all
accessories and stop the engine.
 To disconnect the battery, remove the
negative cable first. Install it last when
connecting the battery.
 Be sure to remove the caps before
recharging the battery.
 If the battery quickly discharges
because, for example, the lights were
left on too long with the engine off,
slow-charge it as required by battery
size and charger capacity.
 If the battery gradually discharges
because of high electric load while the
vehicle is being used, recharge it as
required by battery size and charger
capacity.
Battery Replacement
Contact an Authorized Mazda Dealer for a
battery replacement purchase.
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7–13
If Trouble Arises
Battery Runs Out
Jump-Starting
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If you
feel unsure about jump-starting, we strongly recommend that you have a c\
ompetent service
technician do the work.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the battery, read the following precautions
carefully before using the battery or inspecting it.
Do not allow the positive () terminal to contact any other metal object that
could cause sparks: Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. When working near a battery, do
not allow metal tools to contact the positive (
) or negative () terminal of the battery.
Keep all flames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries.
Do not jump-start a frozen battery or one with a low fluid level: Jump-starting a frozen battery or one with a low fluid level is dangerous. It may rupture
or explode, causing serious injury.
Connect the negative cable to a good ground point away from the battery: Connecting the end of the second jumper cable to the negative (
) terminal of the
discharged battery is dangerous.
A spark could cause the gas around the battery to explode and injure someone.
Route the jumper cables away from parts that will be moving: Connecting a jumper cable near or to moving parts (cooling fans, belts) is dangerous. The
cable could get caught when the engine starts and cause serious injury.
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7–19
If Trouble Arises
Emergency Towing
Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.
Proper lifting and towing are necessary
to prevent damage to the vehicle.
Government and local laws must be
followed.
A towed vehicle usually should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.
Wheel dollies
When towing with the rear wheels on the
ground, release the parking brake.
CAUTION
 Do not tow the vehicle pointed
backward with driving wheels on the
ground. This may cause internal damage
to the transaxle.
 Do not tow with sling-type equipment.
This could damage your vehicle. Use
wheel-lift or flatbed equipment.
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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
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8–6
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative
is unable to repair a new motor vehicle to conform to the vehicle's appl\
icable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) crea\
tes a presumption
that Mazda has had a reasonable number of attempts to conform the vehicl\
e to its
applicable express warranties if, within 18 months from delivery to the \
buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
 The same nonconformity [a failure to conform to the written warranty tha\
t substantially
impairs the use, value or safety of the vehicle] results in a condition \
that is likely to
cause death or serious bodily injury if the vehicle is driven AND the nonconformity
has been subject to repair two or more times by Mazda or its agents AND the buyer or
lessee has directly notified Mazda of the need for the repair of the nonconformity; OR
 The same nonconformity has been subject to repair 4 or more times by Maz\
da
or its agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
 The vehicle is out of service by reason of repair of nonconformities by \
Mazda or its
agents for a cumulative total of more than 30 calendar days after delive\
ry of the vehicle
to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as result \
of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applica\
ble law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the deci\
sion, and will
comply with the decision within a reasonable time not to exceed 30 days \
after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
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8–7
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
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