2017 LINCOLN NAVIGATOR USB port

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance.
There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
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Navigator (TB5) Canada/United States of America, enUSA, First Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Facebook Messenger are not
supported.
Your cell phone must support downloading text messages through
Bluetooth to receive incoming text messages.
This is a cell phone-dependent feature.
Audible text messages do
not work on my cell phone. Because each cell phone is different, refer to your device's manual
for the specific cell phone you are pairing. In fact, there can be
differences between cell phones due to brand, model, service provider
and software version.
This is a cell phone limitation. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and your
vehicle's USB port.
Make sure that the device does not have an auto-install program or
active security settings.
438
Navigator (TB5) Canada/United States of America, enUSA, First Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 378).
The file format is not supported by SYNC
3.
Perform a master reset. See Settings (page 417).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
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Navigator (TB5) Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smartphone;
an Android with OS 2.3 or higher or an iPhone
3GS or newer with iOS 5.0 or higher. Addition-
ally, make sure you pair and connect your
phone to SYNC 3 in order to find AppLink-
capable apps on your device. iPhone users
must also connect to a USB port with an Apple
USB cable.
You did not connect an Applink Compatible
phone to SYNC 3.
AppLink Mobile Applications: When I select
"Connect Mobile Apps," SYNC 3 does not find
any applications.
Make sure you have downloaded and installed
the latest version of the app from your phone's
app store. Make sure the app is running on
your phone. Some apps require you to register
or login to the app on the phone before using
them with AppLink. Also, some may have a
"Ford SYNC" setting, so check the app's
settings menu on the phone.
AppLink-enabled apps are not installed and
running on your mobile device.
My phone is connected, but I still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover it
inside the vehicle. On an Android device, if
apps have an 'Exit' or 'Quit' option, then select
it and restart the app. If the app does not have
that option, select the phone's settings menu
Sometimes apps do not properly close and
re-open their connection to SYNC 3, over
ignition cycles, for example.
My phone is connected, my app(s) are running,
but I still cannot find any apps.
443
Navigator (TB5) Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from the phone, wait a
moment, and plug the USB cable back in to
the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps Menu.
If not, "Force Close" the application and restart
it.
You may need to reset the USB connection
to SYNC 3.
My iPhone is connected, my app is running, I
restarted the app but I still cannot find it on
SYNC 3.
Increase the Bluetooth volume of the device
by using the device's volume control buttons
which are most often found on the side of the
device.
The Bluetooth volume on the phone may be
low.
I have an Android phone. I found and started
my media app on SYNC 3, but there is no
sound or the sound is very low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited number
of Bluetooth ports that apps can use to
connect. If you have more AppLink apps on
your phone than the number of available
Bluetooth ports, you will not see all of your
apps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink apps
running on my phone listed in the SYNC 3
Mobile Apps Menu.
445
Navigator (TB5) Canada/United States of America, enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power
button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume
using the SYNC 3 system.
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Navigator (TB5) Canada/United States of America, enUSA, First Printing SYNC™ 3

Cruise control
See: Using Cruise Control................................199
Customer Assistance
..................................238
D
Data Recording
..................................................9
Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps...............................86 Type 1 - Conventional
(Non-Configurable)...........................................87
Type 2 - Configurable..........................................87
Direction Indicators
........................................88
Lane Change..........................................................88
Doors and Locks..............................................61
Drive Control
.................................................207
Driver Select Suspension.................................207
Driver and Passenger Airbags....................43 Children and Airbags...........................................44
Proper Driver and Front Passenger Seating
Adjustment.........................................................43
Driving Aids
....................................................201
Driving Hints..................................................228
Driving Through Water...............................229
DRL See: Daytime Running Lamps...........................86 E
Economical Driving
......................................228
Emission Control System............................166
On-Board Diagnostics (OBD-II)........................167
Readiness for Inspection and Maintenance
(I/M) Testing......................................................168
End User License Agreement...................488 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................488
Engine Block Heater
.....................................157
Using the Engine Block Heater.......................158
Engine Coolant Check................................268 Adding Coolant...................................................268
Coolant Change..................................................270
Engine Coolant Temperature
Management...................................................272
Fail-Safe Cooling................................................270
Recycled Coolant...............................................270
Severe Climates..................................................270
Engine Immobilizer See: Passive Anti-Theft System
........................70
Engine Oil Check.........................................266 Adding Engine Oil..............................................266
Engine Oil Dipstick......................................266
Engine Specifications..................................328 Drivebelt Routing................................................328 Entertainment................................................378
AM/FM Radio.......................................................380
Apps........................................................................\
391
Bluetooth Stereo or USB..................................389
CD (If equipped)..................................................388
HD Radio ™ Information (If Available)..............
384
SIRIUS® Satellite Radio (If Activated).............380
Sources.................................................................379
Supported Media Players, Formats and Metadata Information....................................
391
USB Ports..............................................................391
Environment......................................................15
Essential Towing Checks...........................220 Before Towing a Trailer.....................................225
Hitches...................................................................221
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................226
Safety Chains......................................................224
Trailer Brakes.......................................................224
Trailer Hitch Cover.............................................220
Trailer Lamps.......................................................224
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7–Pin
Connector).......................................................220
When Towing a Trailer......................................225
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
521
Navigator (TB5) Canada/United States of America, enUSA, First Printing Index

U
Under Hood Overview................................264
Universal Garage Door Opener................145
HomeLink Wireless Control System...............145
USB Port..........................................................347
Using Cruise Control....................................199
Switching Cruise Control Off..........................200
Switching Cruise Control On and Off............199
Using Four-Wheel Drive
...............................174
4WD Indicator Lights..........................................174
4WD Switch Positions.........................................174
Driving Off-Road With Truck and Utility
Vehicles.............................................................176
How Your Vehicle Differs From Other Vehicles.............................................................176
Using Hill Descent Control..........................191 Principle of Operation.........................................
191
Using Hill Descent Control................................191
Using MyKey With Remote Start Systems..........................................................59
Using Power Running Boards......................72 Automatic Power Deploy....................................72
Automatic Power Stow........................................72
Bounce-back..........................................................73
Enabling and Disabling........................................72
Manual Power Deploy.........................................72
Using Snow Chains.......................................312 Using Stability Control.................................188
Stability Control and Traction Control with Roll
Stability Control™ (RSC™)................................188
Using Traction Control.................................185 Switching the System Off .................................185
System Indicator Lights and Messages.........
185
Using Voice Recognition............................367 Audio Voice Commands...................................369
Climate Voice Commands................................370
Mobile App Voice Commands.........................374
Navigation Voice Commands..........................373
Phone Voice Commands...................................371
SiriusXM Traffic and Travel Link Voice
Commands.......................................................375
Voice Settings Commands...............................376
Utilizing the Mediation/Arbitration Program (Canada Only)
..............................................241
V
Vehicle Care
..................................................285
General Information...........................................285
Vehicle Certification Label
.........................330
Vehicle Identification Number..................330
Vehicle Storage............................................293
Battery...................................................................294
Body.......................................................................293
Brakes...................................................................294 Cooling system...................................................294
Engine...................................................................293
Fuel system..........................................................293
General.................................................................293
Miscellaneous.....................................................294
Removing Vehicle From Storage...................294
Tires.......................................................................294
Ventilation See: Climate Control..........................................122
VIN See: Vehicle Identification Number...............330
Voice Control
...................................................78
Type One.................................................................78
Type Two.................................................................79
W
Warning Lamps and Indicators
....................98
4X2........................................................................\
...101
4X4 Auto.................................................................101
4X4 HIGH...............................................................101
Anti-Lock Braking System..................................98
Battery.....................................................................98
Brake System.........................................................98
Cruise Control........................................................98
Direction Indicator................................................98
Door Ajar.................................................................99
Engine Coolant Temperature............................99
528
Navigator (TB5) Canada/United States of America, enUSA, First Printing Index