
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Ford-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
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Multi-Point inspection
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and proper pressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tir\
e sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle. NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning your
vehicle and reduces environmental waste at
the same time.This means you do not have to remember to
change the oil on a mileage-based schedule.
Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of use.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Maintenance Intervals
At every oil change interval as indicated by the information display
*
Change engine oil and filter. **
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level. Consult your dealer for \
requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle and U-joints (AWD only).
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter change\
s. See Engine Oil Check (page 301).
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Extensive idling or low-speed driving for long distances, as in heavy co\
mmercial use (such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by information display and per\
form services listed in the Normal
Scheduled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)\
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Every 5000 miles (8000 km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter.*
Every 5000 miles (8000 km)
or six months
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Side Airbags.....................................................49
Side Sensing System..................................202 Obstacle Distance Indicator............................202
Sitting in the Correct Position....................139
Snow Chains See: Using Snow Chains..................................352
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
On Board Diagnostics Data Link Connector............................................................14
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance...............................................503
Exceptions............................................................506
Speed Control See: Cruise Control.............................................215
Stability Control.............................................196 Principle of Operation........................................196
Starting a Gasoline Engine
.........................160
Automatic Engine Shutdown.............................161
Failure to Start.......................................................161
Fast Restart...........................................................160
Guarding Against Exhaust Fumes..................162
Important Ventilating Information...................
162
Stopping the Engine When Your Vehicle is Moving...............................................................162
Stopping the Engine When Your Vehicle is Stationary..........................................................162 Starting and Stopping the Engine.............159
General Information............................................159
Steering...........................................................237 Electric Power Steering.....................................237
Steering Wheel
................................................78
Storage Compartments...............................158
Sunroof See: Moonroof.......................................................98
Sun Shades......................................................98
Sun Visors.........................................................98 Illuminated Vanity Mirror.....................................
98
Supplementary Restraints System
.............44
Principle of Operation..........................................44
Symbols Glossary
..............................................7
SYNC™ 3..........................................................390 General Information...........................................390
SYNC™ 3 Troubleshooting..........................474
T
Technical Specifications See: Capacities and Specifications................367
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................269
Tire Care
.........................................................337
Glossary of Tire Terminology..........................339
Information About Uniform Tire Quality
Grading.............................................................338 Information Contained on the Tire
Sidewall............................................................340
Temperature A B C.............................................339
Traction AA A B C...............................................338
Treadwear.............................................................338
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit....................330
Tire Pressure Monitoring System
.............353
Changing Tires With a Tire Pressure
Monitoring System.........................................354
Understanding Your Tire Pressure Monitoring System .............................................................355
Tire Repair Kit See: Tire Sealant and Inflator Kit....................330
Tire Sealant and Inflator Kit.......................330 First Stage: Reinflating the Tire with Sealing
Compound and Air........................................332
General Information...........................................330
Second Stage: Checking Tire Pressure.......335
Tips for Use of the Kit.........................................331
What to do after the Tire has been Sealed...............................................................335
What to do when a Tire Is Punctured............332
Tires See: Wheels and Tires......................................330
Towing a Trailer.............................................249 Load Placement..................................................249
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

Towing Points................................................265
Installing the Recovery Hook..........................265
Recovery Hook Location..................................265
Towing the Vehicle on Four Wheels
.......254
Emergency Towing............................................254
Recreational Towing..........................................254
Towing.............................................................249
Traction Control.............................................194 Principle of Operation........................................194
Transmission Code Designation...............373
Transmission...................................................173
Transmission See: Transmission................................................173
Transporting the Vehicle............................264
Type Approvals.............................................546 RF Certification Logos for Tire Pressure
Monitoring Sensor(s).....................................546
U
Under Hood Overview - 2.0L
....................297
Under Hood Overview - 3.0L....................299
Universal Garage Door Opener
.................151
HomeLink Wireless Control System................151
Using Adaptive Cruise Control..................216 Automatic Cancellation....................................220
Blocked Sensor..................................................222
Canceling the Set Speed.................................
220 Changing the Set Speed..................................220
Detection Issues..................................................221
Following a Vehicle.............................................218
Following a Vehicle to a Complete Stop.......218
Hilly Condition Usage........................................221
Overriding the System......................................220
Park Brake Application......................................221
Resuming the Set Speed.................................
220
Setting the Adaptive Cruise Speed................217
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................................
217
Setting the Gap Distance..................................218
Switching Adaptive Cruise Control Off..........221
Switching Adaptive Cruise Control On..........217
Switching to Normal Cruise Control..............224
System Not Available........................................222
Using All-Wheel Drive..................................179 Driving In Special Conditions With All-Wheel
Drive (AWD).......................................................181
Operating AWD Vehicles With Spare or Mismatched Tires............................................181
Using Cruise Control....................................215 Switching Cruise Control Off............................216
Switching Cruise Control On............................215
Using MyKey With Remote Start Systems..........................................................63
Using Snow Chains......................................352
Using Stability Control
..................................197 Using Summer Tires
....................................352
Using Traction Control.................................194 Switching the System Off..................................194
System Indicator Lights and Messages.........
194
Using a Switch......................................................194
Using the Information Display Controls.........194
Using Voice Recognition............................408 Audio Voice Commands....................................410
Climate Voice Commands..................................411
Mobile App Voice Commands.........................415
Navigation Voice Commands...........................414
Phone Voice Commands....................................411
SiriusXM Traffic and Travel Link Voice
Commands.......................................................416
Voice Settings Commands................................417
Utilizing the Mediation/Arbitration Program (Canada Only)
.............................................270
V
Vehicle Care
..................................................320
General Information...........................................320
Vehicle Certification Label.........................372
Vehicle Identification Number...................372
Vehicle Storage
.............................................327
Battery...................................................................328
Body.......................................................................327
Brakes...................................................................328
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

Cooling system...................................................328
Engine...................................................................328
Fuel system..........................................................328
General..................................................................327
Miscellaneous.....................................................328
Removing Vehicle From Storage...................328
Tires.......................................................................328
Ventilation See: Climate Control...........................................134
VIN See: Vehicle Identification Number...............372
Voice Control...................................................80
W
Warning Lamps and Indicators..................103 Adaptive Cruise Control....................................103
Anti-Lock Braking System.................................
103
Autohold Active...................................................103
Autohold Unavailable.........................................103
Battery....................................................................104
Blind Spot Monitor..............................................104
Brake System.......................................................104
Cruise Control......................................................104
Direction Indicator...............................................104
Door Ajar...............................................................104
Electric Park Brake..............................................104
Engine Coolant Temperature...........................104 Engine Oil..............................................................105
Fasten Seatbelt....................................................105
Front Airbag..........................................................105
Heads Up Display...............................................105
High Beam............................................................105
Hood Ajar..............................................................105
Low Fuel Level.....................................................105
Low Tire Pressure Warning..............................105
Low Washer Fluid................................................105
Parking Lamps.....................................................105
Powertrain Fault..................................................106
Service Engine Soon..........................................106
Stability Control...................................................106
Stability Control Off............................................106
Trunk Ajar..............................................................106
Washer Fluid Check......................................312
Washers See: Cleaning the Exterior................................321
See: Wipers and Washers..................................82
Waxing............................................................322
Welcome Lighting
............................................91
Wheel Nuts See: Changing a Road Wheel.........................357
Wheels and Tires.........................................330 Technical Specifications...................................365
Windows and Mirrors
.....................................93
Windshield Washers.......................................84 Windshield Wipers
.........................................82
Intermittent Wipe..................................................82
Wiper Blades See: Checking the Wiper Blades....................314
Wipers and Washers......................................82
561
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index