2017 LINCOLN MKZ bluetooth

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 419).
The file format is not supported by SYNC
3.
Perform a master reset.
See Settings (page 457).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.
When I connect my device,
I sometimes do not hear
any sound. To listen to Apple devices through USB, select AirPlay from the devices
Control Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlay
from the devices Control Center, then select SYNC.Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don’t use
the default name unless it contains a unique
identifier, such as part of the MAC address.
Multiple Access points within range with the
same SSID.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Position the vehicle close to the hotspot with
the front of the vehicle facing the hotspot
direction and remove obstacles if possible.
Other Wi-Fi, Bluetooth, microwave and cord-
less phones may cause interference.
Weak signal probably due to distance from
the hotspot, obstruction or high interference.
Disconnecting after successful connection.
If the vehicle is equipped with heated wind-
shield, try positioning the vehicle so that the
windshield is not facing the hotspot. If you
have metallic window tinting but not on the
windshield, position the vehicle to face the
hotspot. If all windows are tinted, you can
open the windows in the direction of the
hotspot if that is feasible.
There may be an obstruction between SYNC
3 and the hotspot.
Poor signal seen by Sync despite being near
a hotspot.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try again.
The hotspot was defined as a hidden network.
A hotspot is not listed in the list of available
networks.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
and select 'Apps', then find the particular app
and choose 'Force stop'. Do not forget to
restart the app afterward, then select "Connect
Mobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close an
app, double tap the home button then swipe
up on the app to close it. Tap the home button
again, then select the app again to restart it.
After a few seconds, the app should then
appear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it on
your phone. If you are in your vehicle, SYNC
3 should be able to automatically re-connect
to your phone if you press the "Phone" button.
There is a Bluetooth issue on some older
versions of the Android operating system that
may cause apps that were found on your
previous vehicle drive to not be found again
if you did not switch Bluetooth off.
My Android phone is connected, my app(s)
are running, I restarted them, but I still cannot
find any apps.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from the phone, wait a
moment, and plug the USB cable back in to
the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps Menu.
If not, "Force Close" the application and restart
it.
You may need to reset the USB connection
to SYNC 3.
My iPhone is connected, my app is running, I
restarted the app but I still cannot find it on
SYNC 3.
Increase the Bluetooth volume of the device
by using the device's volume control buttons
which are most often found on the side of the
device.
The Bluetooth volume on the phone may be
low.
I have an Android phone. I found and started
my media app on SYNC 3, but there is no
sound or the sound is very low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited number
of Bluetooth ports that apps can use to
connect. If you have more AppLink apps on
your phone than the number of available
Bluetooth ports, you will not see all of your
apps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink apps
running on my phone listed in the SYNC 3
Mobile Apps Menu.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power
button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume
using the SYNC 3 system.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Engine Oil Check..........................................301
Adding Engine Oil..............................................302
Engine Oil Dipstick - 2.0L............................301
Engine Oil Dipstick - 3.0L............................301
Engine Specifications - 2.0L......................367 Drivebelt Routing................................................368
Engine Specifications - 3.0L......................368 Drivebelt Routing................................................369
Entertainment.................................................419 AM/FM Radio........................................................421
Apps.......................................................................432
Bluetooth Stereo or USB..................................430
CD (If equipped)..................................................429
HD Radio ™ Information (If Available)..............425
SIRIUS® Satellite Radio (If Activated)..............421
Sources.................................................................420
Supported Media Players, Formats and Metadata Information....................................432
USB Ports.............................................................432
Environment......................................................16
EPB See: Electric Parking Brake..............................189
Essential Towing Checks...........................252 Before Towing a Trailer.....................................253
Hitches..................................................................252
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................253
Safety Chains......................................................252 Trailer Brakes......................................................252
Trailer Lamps.......................................................252
When Towing a Trailer.......................................253
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Exterior Mirrors
................................................94
Auto-Dimming Feature........................................96
Auto-Folding Mirrors............................................95
Blind Spot Monitor................................................97
Fold-Away Exterior Mirrors.................................
95
Heated Exterior Mirrors.......................................96
Integrated Blind Spot Mirrors............................96
Lincoln Welcome Mat..........................................96
Memory Mirrors.....................................................96
Power Exterior Mirrors.........................................94
Signal Indicator Mirrors.......................................
96
F
Fastening the Seatbelts................................35 Rear Inflatable Seatbelt.......................................37
Seatbelt Locking Modes.....................................36
Using Seatbelts During Pregnancy..................35
Flat Tire Inflation See: Tire Sealant and Inflator Kit....................330
Floor Mats
.......................................................257 Front Parking Aid
.........................................200
Obstacle Distance Indicator.............................201
Front Passenger Sensing System...............47
Fuel and Refueling
........................................164
Fuel Consumption.........................................169
Calculating Fuel Economy................................170
Filling the Tank.....................................................169
Fuel Filter
.........................................................312
Fuel Quality.....................................................165
Choosing the Right Fuel....................................165
Fuel Shutoff...................................................260
Fuses...............................................................275
Fuse Specification Chart
............................275
Passenger Compartment Fuse Panel...........287
Power Distribution Box.....................................275
G
Garage Door Opener See: Universal Garage Door Opener..............151
Gauges..............................................................101 Engine Coolant Temperature Gauge.............103
Fuel Gauge...........................................................102
Information Display.............................................102
General Information on Radio Frequencies...................................................54
Intelligent Access..................................................54
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

R
Rear Parking Aid..........................................200
Obstacle Distance Indicator............................200
Rear Seat Armrest.........................................150
Armrest pass-through........................................150
Rear Seats.......................................................146
Rear View Camera.........................................211 Using the Rear View Camera System............212
Rear View Camera See: Rear View Camera......................................211
Recommended Towing Weights
..............250
Refueling..........................................................167
Remote Control...............................................55 Car Finder...............................................................57
Intelligent Access Key.........................................55
Remote Start...........................................................57
Replacing the Battery..........................................55
Sounding the Panic Alarm..................................57
Remote Start...................................................138 Automatic Settings..............................................138
Repairing Minor Paint Damage.................326
Replacement Parts Recommendation........13 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................13
Warranty on Replacement Parts.........................
13 Replacing a Lost Key or Remote
Control............................................................59
Reporting Safety Defects (Canada Only)..............................................................273
Reporting Safety Defects (U.S. Only).......273
Roadside Assistance
...................................259
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................260
Vehicles Sold in Canada: Roadside Assistance Program Coverage........................................260
Vehicles Sold in Canada: Using Roadside Assistance.......................................................260
Vehicles Sold in the United States: Getting Roadside Assistance....................................259
Vehicles Sold in the United States: Using Roadside Assistance....................................259
Roadside Emergencies...............................259
Running-In See: Breaking-In.................................................256
Running Out of Fuel
.....................................166
Refilling With a Portable Fuel Container.......166
S
Safety Canopy™................................................51
Safety Precautions
........................................164
Scheduled Maintenance Record..............507
Scheduled Maintenance............................495 Seatbelt Extension
.........................................42
Seatbelt Height Adjustment.........................38
Seatbelt Reminder..........................................40 Belt-Minder™...........................................................40
Seatbelts...........................................................34 Principle of Operation..........................................34
Seatbelt Warning Lamp and Indicator Chime..............................................................39
Conditions of operation......................................39
Seats.................................................................139
Security..............................................................75
Settings...........................................................457 911 Assist...............................................................464
Ambient Lighting................................................472
Bluetooth..............................................................460
Clock......................................................................460
Display...................................................................473
General..................................................................470
Media Player........................................................458
Mobile Apps.........................................................468
Navigation............................................................466
Phone.....................................................................461
Radio......................................................................465
Sound....................................................................457
Valet Mode...........................................................474
Vehicle...................................................................472
Voice Control.......................................................473
Wi-Fi........................................................................\
471
558
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index