2017 LINCOLN MKZ service

Troubleshooting tips
Action
Cause
Message
Contact SIRIUS at 1-888-539-7474 to subscribe to
the channel, or tune to another channel.
Your subscription does not include this channel.
Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
Satellite acquiring signal\b
No action required. The process may take up to
three minutes.
Update of channel programming in progress.
Updating\b
Contact SIRIUS at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Questions? Call 1-888-539-7474
Use the channel guide to turn off the Lock or Skip
function on that station.
All the channels in the selected category are either
skipped or locked.
None found. Check channel guide.
No action required.
SIRIUS has updated the channels available for your
vehicle.
SIRIUS Subscription updated
HD Radio ™ Information (If Available)
Note: This feature may not be available in
all markets.
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 457). Note:
HD Radio broadcasts are not available
in all markets.
425
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to a
station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate. Potential station issues
Action
Cause
Issues
No action required. This is a broadcast issue.
This is poor time alignment by the radio broad-
caster.
Echo, stutter, skip or repeat in audio.
Increase or decrease in audio
volume.
No action required. The reception issue may clear
up as you continue to drive.
The radio is shifting between analog and digital
audio.
Sound fading or blending in and out.
No action required. This is normal behavior. Wait
until the audio is available.
The digital multicast is not available until the HD
Radio broadcast is decoded. Once decoded, the
audio is available.
There is an audio mute delay when
selecting HD2 or HD3, multicast
preset or Direct Tune.
No action required. The station is not available in
your current location.
The previously stored multicast preset or direct
tune is not available in your current reception area.
Cannot access HD2 or HD3 multicast
channel when recalling a preset or
from a direct tune.
Fill out the station issue form. *
Data service issue by the radio broadcaster.
Text information does not match
currently playing audio.
Fill out the station issue form. *
Data service issue by the radio broadcaster.
There is no text information shown
for currently selected frequency.
428
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Action and Description
Menu Item
Item
You can place a call by selecting an entry from this list.
You can also sort the calls by selecting the drop down menu at the top of\
the screen. You can choose: Missed
Outgoing
Incoming
All
All of your contacts from your phone display in alphabetical order.
Contacts
B
Selecting this button allows you to choose a
specific letter to view.
A-Z Jump
Displays the name of your phone and takes you to the phone settings options.
Phone Settings
C
From this menu, you can pair subsequent devices, set ring tones and aler\
ts. See Settings (page 457).
Displays all recent text messages.
Text Messages
D
Use this keypad to dial in a phone number.
Phone Keypad
E
Use the backspace button to delete numbers.
Press this button to begin a call.
Call
Touch this button to send all calls directly to your voicemail. New text \
message notifications are not
displayed on the screen and all ringtones and alerts are set to silent.
Do Not Disturb
F
Users with phones having voice services may
see a button to access the feature. For
example, iPhone users see a Siri button. A
press and hold of the voice button on the
steering wheel also accesses this feature. 439
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

cityseeker (If Equipped)
Note: cityseeker point of interest (POI)
information is limited to approximately 1110
cities (1049 in the United States, 36 in
Canada and 15 in Mexico). cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants, hotels
and attractions.
When you have selected a point of interest,
the location and information appear, such as
address, phone number and a star rating.
Press
More Information to see a photo, a
review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons. For restaurants, cityseeker can provide
information such as star rating, average cost,
review, handicap access, hours of operation,
and website address.
For hotels, cityseeker can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address. Hotel service icons include:
•
Restaurant
• Business center
• Handicap facilities
• Laundry
• Refrigerator
• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-Fi
Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of operation
and admission price. SiriusXM Traffic and Travel Link
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate and
subscribe to receive SiriusXM Traffic and
Travel Link information. It helps you locate
the best gas prices, find movie listings, get
current traffic alerts, view the weather map,
get accurate ski conditions and see current
sports scores.
See Apps (page 454).
The system calculates a reasonable efficient
route based on available speed limits, traffic,
and road conditions. You may know a local
short cut that is more efficient at a given time
than the route provided by SYNC 3, but you
should expect a slight difference in minutes
or miles with the SYNC 3 route.
Navigation Map Updates
Annual navigation map updates are available
for purchase through your dealership, by
calling 1-866-462-8837 in the United States
and Canada or 01-800-557-5539 in Mexico.
You can also visit:
453
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3E225487

Website
www.navigation.com/sync
You need to specify the make and model of
your vehicle to determine if there is an
update available.
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to HERE
by going to www.here.com/mapcreator.
HERE evaluates all reported map errors and
responds with the result of their investigation
by e-mail.
Map coverage includes the USA (including
Puerto Rico and the US Virgin Islands),
Canada and Mexico. APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3 AppLink
enabled smartphone apps. Once an app is
running through AppLink, you can control
main features of the app through voice
commands and steering wheel controls.
Note:
Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.lincoln.com
www.syncmyride.ca Websites
www.syncmaroute.ca
Note: Make sure you have an active account
for the app that you have downloaded. Some
apps will work automatically with no setup.
Other apps will want you to configure your
personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
Note: We encourage you to review the
smartphone app ’s terms of service and
privacy policies because Ford is not
responsible for your app or its use of data.
Note: AppLink is a native SYNC system
feature. Accessing mobile apps through
AppLink is only possible when Android Auto
or Apple CarPlay are disabled. Some apps
may only be accessible in the car through
Applink and others only through Android
Auto or Apple CarPlay. Please refer to the
Smartphone Connectivity information to
disable Android Auto or Apple CarPlay.
454
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Note:
In order to use an app with SYNC 3,
the App needs to be running in the
background of your phone. If you shut down
the app on your phone, it shuts down the
app on SYNC 3 as well.
Note: If a SYNC 3 AppLink compatible app
is not shown in the Apps Domain, make sure
the required app is running on the mobile
device. Action and Descrip-
tion
Menu Item
SYNC 3 will search
and connect to
compatible app(s)
running on your
mobile device.
Connect Mobile
Apps
Enabling SYNC 3 Mobile Apps
In order to enable mobile apps, SYNC 3
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device. The connected device sends data to Ford in
the United States. The information is
encrypted and includes your VIN, SYNC 3
module number, odometer, usage statistics
and debugging information. We retain this
data for only as long as necessary to provide
this service, troubleshoot, and improve
products and services and to offer you
products and services that may interest you
where allowed by law.
Note:
You must enable mobile apps for each
connected device the first time you select a
mobile app using the system.
Note: Ford reserves the right to limit
functionality or deactivate mobile apps at
any time.
Note: Standard data rates apply. Ford is not
responsible for any additional charges you
may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
You can enable and disable apps through
settings. See Settings (page 457). App Permissions
The system organizes the App permissions
into groups. You can grant these group
permissions individually. You can change a
permission group status any time when not
driving, by using the settings menu. While in
the settings menu, you can also see the data
included in each group.
When you launch an app using SYNC 3, the
system may ask you to grant certain
permissions, for example Vehicle information,
Driving characteristics, GPS and Speed,
and/or Push notifications. You can enable all
groups or none of them during the initial app
permissions prompts. The settings menu
offers individual group permission control.
Note:
You are only prompted to grant
permissions the first time you use an app
with SYNC 3.
Note: If you disable group permissions, apps
will still be enabled to work with SYNC 3
unless you deactivate All Apps in the settings
menu.
455
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

SiriusXM Traffic and Travel Link (If
Equipped) WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving. Note:
SiriusXM Traffic and Travel Link may
not be available in all markets.
Note: In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.
Note: A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.
Note: Visit www.siriusxm.com/traffic and click
on Coverage map and details for a complete
listing of all traffic areas covered by SiriusXM
Traffic and Travel Link. Note:
Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic and
Travel Link, it can help you locate the best
gas prices, find movie listings, get current
traffic alerts, view the current weather map,
get accurate ski conditions and see scores
to current sports games. Action and Description
Menu Item
Touch these buttons to identify traffic incidents on your route, near your vehicle ’s current location
or near any of your favorite places, if programmed.
Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your vehicle ’s location or on an active
navigation route.
Fuel Prices
Touch this button to view nearby movie theaters and their show times, if \
available.
Movie Listings
456
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Action and Description
Menu Item
Text Messaging
You can then select: No sound plays when a message comes to your phone.
No Alert (Silence)
You can select one of the three available notification sounds.
When enabled, a voice prompt alerts you when you receive a new message.
Voice Readout
You can enable and disable the following options as well: Action and Description
Menu Item
When enabled, vehicle audio (such as radio or apps) is muted for the d\
uration of the phone call even when
the phone call is in privacy.
Mute Audio in Privacy
When enabled, an alert displays that your phone is roaming when you atte\
mpt to place a call.
Roaming Warning
When enabled, a message displays when the battery on your phone is runni\
ng low.
Low Battery Notification
911 Assist
Note: This service is only available in the
United States and Canada. Select this button to modify the on or off
setting for this feature. If the mobile phone
’s
contacts have been downloaded, you can
adjust the following option:
464
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3