2017 LINCOLN MKZ HYBRID bluetooth

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 396).
The file format is not supported by SYNC
3.
Perform a master reset. See Settings (page 442).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
463
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.
When I connect my device,
I sometimes do not hear
any sound. To listen to Apple devices through USB, select AirPlay from the devices
Control Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlay
from the devices Control Center, then select SYNC.Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don’t use
the default name unless it contains a unique
identifier, such as part of the MAC address.
Multiple Access points within range with the
same SSID.
464
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Position the vehicle close to the hotspot with
the front of the vehicle facing the hotspot
direction and remove obstacles if possible.
Other Wi-Fi, Bluetooth, microwave and cord-
less phones may cause interference.
Weak signal probably due to distance from
the hotspot, obstruction or high interference.
Disconnecting after successful connection.
If the vehicle is equipped with heated wind-
shield, try positioning the vehicle so that the
windshield is not facing the hotspot. If you
have metallic window tinting but not on the
windshield, position the vehicle to face the
hotspot. If all windows are tinted, you can
open the windows in the direction of the
hotspot if that is feasible.
There may be an obstruction between SYNC
3 and the hotspot.
Poor signal seen by Sync despite being near
a hotspot.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try again.
The hotspot was defined as a hidden network.
A hotspot is not listed in the list of available
networks.
465
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
and select 'Apps', then find the particular app
and choose 'Force stop'. Do not forget to
restart the app afterward, then select "Connect
Mobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close an
app, double tap the home button then swipe
up on the app to close it. Tap the home button
again, then select the app again to restart it.
After a few seconds, the app should then
appear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it on
your phone. If you are in your vehicle, SYNC
3 should be able to automatically re-connect
to your phone if you press the "Phone" button.
There is a Bluetooth issue on some older
versions of the Android operating system that
may cause apps that were found on your
previous vehicle drive to not be found again
if you did not switch Bluetooth off.
My Android phone is connected, my app(s)
are running, I restarted them, but I still cannot
find any apps.
468
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from the phone, wait a
moment, and plug the USB cable back in to
the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps Menu.
If not, "Force Close" the application and restart
it.
You may need to reset the USB connection
to SYNC 3.
My iPhone is connected, my app is running, I
restarted the app but I still cannot find it on
SYNC 3.
Increase the Bluetooth volume of the device
by using the device's volume control buttons
which are most often found on the side of the
device.
The Bluetooth volume on the phone may be
low.
I have an Android phone. I found and started
my media app on SYNC 3, but there is no
sound or the sound is very low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited number
of Bluetooth ports that apps can use to
connect. If you have more AppLink apps on
your phone than the number of available
Bluetooth ports, you will not see all of your
apps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink apps
running on my phone listed in the SYNC 3
Mobile Apps Menu.
469
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power
button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume
using the SYNC 3 system.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

System Errors......................................................243
System Lights, Messages and Audible
Alerts.................................................................242
System Limitations.............................................242
Using the System...............................................239
Cruise Control..................................................79
Principle of Operation........................................221
Type 1.......................................................................79
Type 2......................................................................79
Cruise control See: Using Cruise Control................................221
Customer Assistance
..................................268
D
Data Recording
..................................................9
Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps...............................86 Type 1 - Conventional
(Non-Configurable)..........................................86
Type 2 - Configurable..........................................86
Direction Indicators........................................89 Lane Change..........................................................89
Drive Control
..................................................247
LINCOLN DRIVE CONTROL.............................247
Driver Alert......................................................231 Using Driver Alert................................................231 Driver and Passenger Airbags....................44
Children and Airbags...........................................45
Proper Driver and Front Passenger Seating
Adjustment.........................................................45
Driver and Passenger Knee Airbags.........49
Driving Aids
.....................................................231
Driving Hints..................................................256
Driving Through Water
...............................256
DRL See: Daytime Running Lamps...........................86
E
Economical Driving
......................................256
EcoSelect..........................................................171
Electric Parking Brake..................................196 Applying the electric parking brake...............
196
Applying the electric parking brake when the vehicle is moving............................................197
Battery With No Charge....................................198
Releasing the electric parking brake.............198
Electric Vehicle Information
........................431
Power.....................................................................433
Emission Control System
............................184
On-Board Diagnostics (OBD-II)........................185
Readiness for Inspection/Maintenance (I/M)
Testing...............................................................185 End User License Agreement..................509
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................509
Engine Block Heater....................................166 Using the Engine Block Heater.......................167
Engine Coolant Check................................300 Adding Coolant....................................................301
Coolant Change..................................................303
Engine Coolant Temperature
Management...................................................304
Fail-Safe Cooling................................................303
Recycled Coolant...............................................302
Severe Climates.................................................303
Engine Immobilizer See: Passive Anti-Theft System.........................74
Engine Oil Check.........................................299 Adding Engine Oil..............................................299
Engine Oil Dipstick......................................299
Engine Specifications
..................................354
Entertainment................................................396 AM/FM Radio.......................................................398
Apps.......................................................................409
Bluetooth Stereo or USB..................................407
CD (If equipped).................................................406
HD Radio ™ Information (If Available)..............402
SIRIUS® Satellite Radio (If Activated).............398
Sources.................................................................397
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

Remote Control...............................................54
Car Finder...............................................................56
Intelligent Access Key.........................................54
Remote Start..........................................................56
Replacing the Battery..........................................
54
Sounding the Panic Alarm..................................56
Remote Start
...................................................142
Automatic Settings..............................................142
Repairing Minor Paint Damage
.................320
Replacement Parts Recommendation........13 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................13
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)..............................................................274
Reporting Safety Defects (U.S. Only)
.......274
Roadside Assistance...................................259
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................260
Vehicles Sold in Canada: Roadside Assistance Program Coverage........................................260
Vehicles Sold in Canada: Using Roadside Assistance.......................................................260
Vehicles Sold in the United States: Getting Roadside Assistance....................................259 Vehicles Sold in the United States: Using
Roadside Assistance....................................259
Roadside Emergencies...............................259
Running-In See: Breaking-In.................................................256
Running Out of Fuel......................................177 Refilling With a Portable Fuel Container........177
S
Safety Canopy™
...............................................50
Safety Precautions........................................175
Scheduled Maintenance Record..............489
Scheduled Maintenance
.............................479
Seatbelt Extension...........................................41
Seatbelt Height Adjustment
.........................37
Seatbelt Reminder..........................................39 Belt-Minder™...........................................................39
Seatbelts...........................................................33 Principle of Operation..........................................33
Seatbelt Warning Lamp and Indicator Chime..............................................................38
Conditions of operation......................................38
Seats.................................................................143
Security..............................................................74
Settings...........................................................442 911 Assist...............................................................448
Ambient Lighting................................................456 Bluetooth..............................................................444
Clock......................................................................444
Display...................................................................457
General..................................................................454
Media Player........................................................443
Mobile Apps.........................................................452
Navigation............................................................450
Phone....................................................................445
Radio......................................................................449
Sound....................................................................442
Valet Mode...........................................................458
Vehicle..................................................................456
Voice Control.......................................................457
Wi-Fi.......................................................................455
Side Airbags.....................................................48
Side Sensing System..................................208 Obstacle Distance Indicator............................208
Sitting in the Correct Position
....................143
Snow Chains See: Using Snow Chains..................................346
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance...............................................486
Exceptions............................................................488
Speed Control See: Cruise Control.............................................221
540
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index