
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation. UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
262
MKT (TP4) , enUSA, First Printing Customer Assistance

Protected components
Fuse amp rating
Fuse or relay number
Fan relay 2.
40A 1
1
Fan relay 1.
40A 1
2
Trailer brake control module.
30A 1
3
Wipers.
30A
4
Washer pump.
Anti-lock brake system pump.
50A 1
5
B+ #1 access circuit (limousine/livery).
50A 1
6
Power liftgate.
30A 1
7
Moonroof.
20A 1
8
Power sunshade.
Second row console power point.
20A 1
9
Third row power seats relay.
Relay
10
Heated rear window relay.
Relay
11
Trailer tow battery charge relay.
Relay
12
268
MKT (TP4) , enUSA, First Printing Fuses

Protected components
Fuse amp rating
Fuse or relay number
Lock switch illumination.
Moonroof.
110V AC power point.
Rear seat switch (livery).
Suspension module.
10A
33
Reverse park aid module.
10A
34
Automatic high beam and lane departure module.
Rear heated seat module.
Blind spot monitor module.
Rear video camera.
Interior mirror.
Climate control humidity sensor.
5A
35
Overdrive cancel switch (limousine/livery).
Heads-up display.
Heated steering wheel.
10A
36
Refrigerator.
10A
37
Not used (spare).
10A
38
High beams.
15A
39
Rear park lamps.
10A
40
License plate lamps.
281
MKT (TP4) , enUSA, First Printing Fuses

Exterior Plastic Parts
For routine cleaning we recommend
Motorcraft Detail Wash. If tar or grease spots
are present, we recommend Motorcraft Bug
and Tar Remover.
Stripes or Graphics (If Equipped)
Hand washing your vehicle is preferred
however, pressure washing may be used
under the following conditions:
• Do not use water pressure higher than
2,000 psi (14,000 kPa)
.
• Do not use water hotter than 179°F (82°C).
• Use a spray with a 40° wide spray angle
pattern.
• Keep the nozzle at a
12 in (305 mm)
distance and 90° angle to your vehicle's
surface.
Note: Holding the pressure washer nozzle
at an angle to the vehicle's surface may
damage graphics and cause the edges to
peel away from the vehicle's surface. Underbody
Flush the complete underside of your vehicle
frequently. Keep body and door drain holes
free of debris or foreign material.
Under Hood
For removing black rubber marks from under
the hood we recommend Motorcraft Wheel
and Tire Cleaner or Motorcraft Bug and Tar
Remover.
WAXING
Regular waxing is necessary to protect your
car's paint from the elements. We
recommend that you wash and wax the
painted surface once or twice a year.
When washing and waxing, park your vehicle
in a shaded area out of direct sunlight.
Always wash your vehicle before applying
wax.
•
Use a quality wax that does not contain
abrasives.
• Follow the manufacturer’ s instructions to
apply and remove the wax. •
Apply a small amount of wax in a
back-and-forth motion, not in circles.
• Do not allow wax to come in contact with
any non-body (low-gloss black) colored
trim. The wax will discolor or stain the
parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should feel
smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
313
MKT (TP4) , enUSA, First Printing Vehicle Care

devices, including without limitation cellular
phones, palmtop and handheld computers,
pagers, and personal digital assistants or
PDAs. You agree to cease using this Data if
you fail to comply with these terms and
conditions.
Limited Warranty
NAV2 warrants that (a) the Data will perform
substantially in accordance with the
accompanying written materials for a period
of ninety (90) days from the date of receipt,
and (b) any support services provided by
NAV2 shall be substantially as described in
applicable written materials provided to you
by NAV2, and NAV2’
s support engineers will
make commercially reasonable efforts to
solve any problem issues.
rigCustomer Remedies
NAV2 and its suppliers ’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2 with
a copy of your receipt. This Limited Warranty is void if failure of the Data has resulted from
accident, abuse, or misapplication. Any
replacement Data will be warranted for the
remainder of the original warranty period or
thirty (30) days, whichever is longer. Neither
these remedies nor any product support
services offered by NAV2 are available
without proof of purchase from an authorized
international source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY SET
FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM, DEMAND
OR ACTION, IRRESPECTIVE OF THE
NATURE OF THE CAUSE OF THE CLAIM,
DEMAND OR ACTION ALLEGING ANY LOSS,
INJURY OR DAMAGES, DIRECT OR
INDIRECT, WHICH MAY RESULT FROM THE
USE OR POSSESSION OF THE
INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT
OF YOUR USE OF OR INABILITY TO USE
THIS INFORMATION, ANY DEFECT IN THE
INFROMATION, OR THE BREACH OF THESE
TERMS OR CONDITIONS, WHETHER IN AN
ACTION IN CONTRACT OR TORT OR BASED
ON A WARRANTY, EVEN IF NAV2 OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. UNDER
538
MKT (TP4) , enUSA, First Printing Appendices

Memory Function...........................................141
Easy Entry and Exit Feature..............................142
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob
........................................................................\
.....142
Saving a PreSet Position...................................142
Message Center See: Information Displays..................................110
Mirrors See: Heated Windows and Mirrors.................134
See: Windows and Mirrors.................................99
Mobile Communications Equipment...........14
Moonroof.........................................................103 Closing the Moonroof and Sunshades..........104
Opening the Sunshade and Moonroof..........103
Venting the Moonroof........................................104
Motorcraft Parts - 3.5L Ecoboost™............353
Motorcraft Parts - 3.7L.................................354
MyKey Troubleshooting
................................70
MyKey™..............................................................65 Principle of Operation.........................................65
N
Navigation......................................................430 cityseeker.............................................................439
Destination Mode................................................431
Map Mode............................................................430 Navigation Map Updates..................................440
Navigation Menu................................................436
SiriusXM Traffic and Travel Link......................440
Waypoints.............................................................438
Normal Scheduled Maintenance.............486 Intelligent Oil-Life Monitor™..............................486
Normal Maintenance Intervals........................
488
O
Oil Change Indicator Reset
.......................293
Oil Check See: Engine Oil Check......................................292
Opening and Closing the Hood...............287 Closing the Hood...............................................287
Opening the Hood.............................................287
Ordering Additional Owner's Literature.....................................................265
Obtaining a French Owner’ s Manual............265
Overhead Console
........................................163
P
Parking Aids
....................................................198
Principle of Operation........................................198
Parking Brake.................................................193
Passive Anti-Theft System.............................81 SecuriLock®.............................................................81 PATS
See: Passive Anti-Theft System.........................
81
Pedals................................................................87
Perchlorate........................................................12
Personal Safety System ™
..............................49
How Does the Personal Safety System
Work?...................................................................49
Phone
..............................................................422
During a Phone Call...........................................427
Making Calls........................................................426
Pairing Your Cell Phone for the First
Time...................................................................422
Phone Menu........................................................423
Receiving Calls....................................................427
Smartphone Connectivity................................429
Text Messaging...................................................428
Power Door Locks See: Locking and Unlocking..............................
72
Power Liftgate
..................................................75
Obstacle Detection...............................................78
Opening and Closing the Liftgate....................76
Setting the Liftgate Open Height......................78
Stopping the Liftgate Movement......................78
Power Seats
....................................................139
Four Way Power Lumbar....................................141
Power Lumbar (Limo/Livery)..............................141
Power Steering Fluid Check.......................301
551
MKT (TP4) , enUSA, First Printing Index

Settings...........................................................444
911 Assist...............................................................450
Ambient Lighting................................................458
Bluetooth..............................................................446
Clock......................................................................446
Display...................................................................459
General.................................................................456
Media Player........................................................445
Mobile Apps.........................................................454
Navigation............................................................452
Phone.....................................................................447
Radio.......................................................................451
Sound....................................................................444
Valet Mode...........................................................460
Vehicle...................................................................458
Voice Control.......................................................459
Wi-Fi.......................................................................457
Side Airbags.....................................................55
Sitting in the Correct Position....................136
Snow Chains See: Using Snow Chains..................................336
Special Notices.................................................13
New Vehicle Limited Warranty...........................13
On Board Diagnostics Data Link Connector............................................................13
Special Instructions...............................................13 Special Operating Conditions Scheduled
Maintenance...............................................490
Exceptions............................................................492
Speed Control See: Cruise Control...........................................209
Stability Control.............................................196 Principle of Operation........................................196
Starting a Gasoline Engine.........................165 Automatic Engine Shutdown............................167
Failure to Start......................................................166
Guarding Against Exhaust Fumes..................168
Important Ventilating Information...................168
Stopping the Engine When Your Vehicle is
Moving...............................................................167
Stopping the Engine When Your Vehicle is Stationary..........................................................167
Starting and Stopping the Engine.............164 General Information............................................164
Steering..........................................................230 Electric Power Steering....................................
230
Steering Wheel................................................84
Storage Compartments...............................162
Sunroof See: Moonroof.....................................................103
Sun Visors
.......................................................102
Illuminated Vanity Mirror...................................103
Supplementary Restraints System.............50 Principle of Operation.........................................50 Symbols Glossary
..............................................7
SYNC™ 3..........................................................376 General Information...........................................376
SYNC™ 3 Troubleshooting.........................460
T
Tailgate See: Power Liftgate..............................................75
Technical Specifications See: Capacities and Specifications................351
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ...........................
261
Tire Care.........................................................323
Glossary of Tire Terminology..........................325
Information About Uniform Tire Quality Grading.............................................................323
Information Contained on the Tire Sidewall............................................................326
Temperature A B C.............................................324
Traction AA A B C...............................................324
Treadwear............................................................324
Tire Pressure Monitoring System.............337 Changing Tires With a Tire Pressure
Monitoring System.........................................338
Understanding Your Tire Pressure Monitoring System .............................................................339
553
MKT (TP4) , enUSA, First Printing Index