Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance.
There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
452
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing SYNC™ 3
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Ford-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
474
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Scheduled Maintenance
A
A/C
See: Climate Control...........................................133
About This Manual............................................7
ABS See: Brakes...........................................................184
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................184
Accessories...................................................468 Exterior style........................................................468
Interior style.........................................................468
Lifestyle.................................................................468
Peace of mind.....................................................468
Accessories See: Replacement Parts Recommendation.....12
ACC See: Using Adaptive Cruise Control.............209
Active Park Assist - Vehicles With: Active Park Assist
....................................................196
Deactivating the Active Park Assist
Feature.............................................................202
Parallel Parking, Perpendicular Parking, Park Out Assist..........................................................196
Troubleshooting the System...........................
202
Adjusting the Headlamps
..........................299
Horizontal Aim Adjustment..............................300 Vertical Aim Adjustment...................................299
Adjusting the Steering Wheel......................78 Power Tilt and Telescope Steering
Column................................................................78
Airbag Disposal
................................................51
Air Conditioning See: Climate Control...........................................133
Air Filter See: Changing the Engine Air Filter..............303
Alarm See: Anti-Theft Alarm...........................................76
All-Wheel Drive
..............................................179
Ambient Lighting............................................92
Anti-Theft Alarm..............................................76
Arming the Alarm..................................................76
Disarming the Alarm.............................................76
Appendices...................................................504
Apps
..................................................................431
........................................................................\
..........431
SiriusXM Traffic and Travel Link......................433
Audible Warnings and Indicators..............107 Headlamps On Warning Chime.......................
107
Keyless Warning Alert........................................107
Parking Brake On Warning Chime
..................107
Audio Control
...................................................79
Seek, Next or Previous........................................79
Audio System
................................................362
General Information...........................................362 Audio Unit - Vehicles With: Premium AM/
FM/CD...........................................................363
Auto Hold........................................................187 Using Auto Hold..................................................189
Autolamps.........................................................87 Windshield Wiper Activated Headlamps........88
Automatic Climate Control..........................133
Automatic High Beam Control
....................90
Activating the System..........................................90
Manually Overriding the System.......................91
Automatic Transmission...............................173 Automatic Transmission Adaptive
Learning.............................................................178
Brake-Shift Interlock Override.........................176
If Your Vehicle Gets Stuck In Mud or Snow...................................................................178
Push Button Shift Transmission........................173
SelectShift Automatic ™ Transmission.............175
Automatic Transmission Fluid Check
...........................................................295
Auto-Start-Stop...............................................161 Disabling Auto StartStop...................................162
Enabling Auto StartStop.....................................161
Autowipers.......................................................83
Auxiliary Power Points.................................153 110 Volt AC Power Point.....................................153
12 Volt DC Power Point......................................153
Locations...............................................................153
525
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Index
Climate Controlled Seats............................146
Cooled Seats........................................................147
Collision Warning System..........................230 Principle Of Operation......................................230
Coolant Check See: Engine Coolant Check.............................291
Crash Sensors and Airbag Indicator
..........49
Creating a MyKey...........................................59 Programming or Changing Configurable
Settings...............................................................60
Cross Traffic Alert
.........................................225
False Alerts..........................................................229
Switching the System Off and On..................229
System Errors......................................................229
System Lights, Messages and Audible
Alerts.................................................................228
System Limitations.............................................228
Using the System...............................................225
Cruise Control
.................................................80
Principle of Operation.......................................208
Type 1.......................................................................80
Type 2......................................................................80
Cruise control See: Using Cruise Control...............................208
Customer Assistance
..................................259 D
Data Recording
..................................................9
Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps...............................89 Type 1 - Conventional
(Non-Configurable)..........................................89
Type 2 - Configurable..........................................89
Direction Indicators.........................................91
Drive Control
.................................................233
LINCOLN DRIVE CONTROL............................233
Driver Alert
......................................................217
Using Driver Alert................................................217
Driver and Passenger Airbags
....................42
Children and Airbags...........................................43
Proper Driver and Front Passenger Seating
Adjustment.........................................................43
Driver Knee Airbag.........................................48
Driving Aids.....................................................217
Driving Hints
..................................................249
Driving Through Water...............................250
DRL See: Daytime Running Lamps...........................89
E
Economical Driving......................................249 Electric Parking Brake..................................185
Applying the electric parking brake...............185
Applying the electric parking brake when the
vehicle is moving............................................186
Battery With No Charge.....................................187
Releasing the electric parking brake.............186
Emission Control System
.............................170
On-Board Diagnostics (OBD-II).........................171
Readiness for Inspection/Maintenance (I/M)
Testing................................................................172
End User License Agreement
...................504
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................504
Engine Block Heater....................................160 Using the Engine Block Heater.......................160
Engine Coolant Check.................................291 Adding Engine Coolant....................................293
Checking the Engine Coolant..........................
291
Recycled Engine Coolant.................................293
Severe Climates.................................................293
What You Should Know About Fail-Safe Cooling.............................................................294
Engine Immobilizer See: Passive Anti-Theft System........................75
Engine Oil Check.........................................290 Adding Engine Oil..............................................290
Engine Oil Dipstick......................................290
527
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Index
Tires........................................................................\
313
Ventilation See: Climate Control...........................................133
VIN See: Vehicle Identification Number...............348
Voice Control...................................................80
W
Warning Lamps and Indicators..................103 Adaptive Cruise Control....................................103
Anti-Lock Braking System.................................
104
Auto Hold Active.................................................104
Auto Hold Unavailable.......................................104
Auto Start-stop.....................................................104
Battery....................................................................104
Blind Spot Monitor..............................................104
Brake System.......................................................104
Cruise Control......................................................104
Direction Indicator...............................................104
Door Ajar...............................................................105
Electric Park Brake..............................................105
Engine Coolant Temperature...........................105
Engine Oil..............................................................105
Fasten Safety Belt...............................................105
Front Airbag..........................................................105
Heads Up Display...............................................105
High Beam............................................................105 Hood Ajar..............................................................105
Low Fuel Level.....................................................105
Low Tire Pressure Warning..............................106
Low Washer Fluid................................................106
Parking Lamps.....................................................106
Powertrain Fault..................................................106
Service Engine Soon..........................................106
Stability Control....................................................107
Stability Control Off.............................................107
Washer Fluid Check....................................296
Washers See: Cleaning the Exterior...............................306
See: Wipers and Washers..................................82
Waxing.............................................................307
Welcome Lighting
............................................91
Wheel Nuts See: Changing a Road Wheel.........................336
Wheels and Tires
...........................................315
General Information............................................315
Technical Specifications...................................342
Windows and Mirrors
.....................................93
Windshield Washers.......................................84
Windshield Wipers.........................................82
Intermittent Wipe..................................................82
Speed Dependent Wipers..................................82
Wiper Blades See: Checking the Wiper Blades...................298
Wipers and Washers......................................82
535
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Index