USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.
When I connect my device,
I sometimes do not hear
any sound. To listen to Apple devices through USB, select AirPlay from the devices
Control Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlay
from the devices Control Center, then select SYNC.Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don’t use
the default name unless it contains a unique
identifier, such as part of the MAC address.
Multiple Access points within range with the
same SSID.
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Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3
Wi-Fi Issues
Possible solution
Possible cause
Issue
Position the vehicle close to the hotspot with
the front of the vehicle facing the hotspot
direction and remove obstacles if possible.
Other Wi-Fi, Bluetooth, microwave and cord-
less phones may cause interference.
Weak signal probably due to distance from
the hotspot, obstruction or high interference.
Disconnecting after successful connection.
If the vehicle is equipped with heated wind-
shield, try positioning the vehicle so that the
windshield is not facing the hotspot. If you
have metallic window tinting but not on the
windshield, position the vehicle to face the
hotspot. If all windows are tinted, you can
open the windows in the direction of the
hotspot if that is feasible.
There may be an obstruction between SYNC
3 and the hotspot.
Poor signal seen by Sync despite being near
a hotspot.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try again.
The hotspot was defined as a hidden network.
A hotspot is not listed in the list of available
networks.
493
Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3
AppLink issues
Possible solution(s)
Possible cause(s)
Issue
and select 'Apps', then find the particular app
and choose 'Force stop'. Do not forget to
restart the app afterward, then select "Connect
Mobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close an
app, double tap the home button then swipe
up on the app to close it. Tap the home button
again, then select the app again to restart it.
After a few seconds, the app should then
appear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it on
your phone. If you are in your vehicle, SYNC
3 should be able to automatically re-connect
to your phone if you press the "Phone" button.
There is a Bluetooth issue on some older
versions of the Android operating system that
may cause apps that were found on your
previous vehicle drive to not be found again
if you did not switch Bluetooth off.
My Android phone is connected, my app(s)
are running, I restarted them, but I still cannot
find any apps.
496
Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3
AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from the phone, wait a
moment, and plug the USB cable back in to
the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps Menu.
If not, "Force Close" the application and restart
it.
You may need to reset the USB connection
to SYNC 3.
My iPhone is connected, my app is running, I
restarted the app but I still cannot find it on
SYNC 3.
Increase the Bluetooth volume of the device
by using the device's volume control buttons
which are most often found on the side of the
device.
The Bluetooth volume on the phone may be
low.
I have an Android phone. I found and started
my media app on SYNC 3, but there is no
sound or the sound is very low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited number
of Bluetooth ports that apps can use to
connect. If you have more AppLink apps on
your phone than the number of available
Bluetooth ports, you will not see all of your
apps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink apps
running on my phone listed in the SYNC 3
Mobile Apps Menu.
497
Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3
General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power
button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume
using the SYNC 3 system.
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Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3
Coolant Change...................................................317
Engine Coolant Temperature
Management....................................................318
Fail-Safe Cooling..................................................317
Recycled Coolant................................................316
Severe Climates...................................................317
Engine Immobilizer See: Passive Anti-Theft System........................79
Engine Oil Check...........................................312 Adding Engine Oil...............................................313
Engine Oil Dipstick - 2.7L EcoBoost™.......312
Engine Oil Dipstick - 3.0L EcoBoost™.......312
Engine Oil Dipstick - 3.7L............................312
Engine Specifications - 2.7L EcoBoost™ ....................................................368
Drivebelt Routing................................................368
Engine Specifications - 3.0L EcoBoost™....................................................369
Drivebelt Routing................................................370
Engine Specifications - 3.7L
........................371
Drivebelt Routing.................................................371
Entertainment................................................430 AM/FM Radio.......................................................432
Apps.......................................................................443
Bluetooth Stereo or USB...................................441
CD (If equipped)..................................................440
HD Radio ™ Information (If Available)..............436
SIRIUS® Satellite Radio (If Activated).............432 Sources..................................................................431
Supported Media Players, Formats and
Metadata Information....................................443
USB Ports..............................................................443
Environment......................................................16
EPB See: Electric Parking Brake.............................202
Essential Towing Checks
...........................265
Before Towing a Trailer.....................................266
Hitches..................................................................265
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................266
Safety Chains......................................................265
Trailer Brakes......................................................265
Trailer Lamps.......................................................265
When Towing a Trailer......................................266
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Exterior Mirrors
................................................97
360-Degree Camera............................................99
Auto-Dimming Feature........................................99
Auto-Folding Mirrors............................................98
Blind Spot Monitor..............................................100
Fold-Away Exterior Mirrors.................................98
Heated Exterior Mirrors.......................................99
Integrated Blind Spot Mirrors............................99
Lincoln Welcome Mat..........................................99 Memory Mirrors.....................................................99
Power Exterior Mirrors.........................................97
F
Fastening the Seatbelts................................35 Rear Inflatable Seatbelt.......................................37
Seatbelt Locking Modes.....................................36
Using Seatbelts During Pregnancy..................35
Floor Mats
......................................................270
Front Parking Aid..........................................212
Obstacle Distance Indicator.............................213
Front Passenger Sensing System...............47
Fuel and Refueling
........................................176
Fuel Consumption.........................................182
Calculating Fuel Economy................................182
Filling the Fuel Tank............................................182
Fuel Filler Funnel Location..........................178
Fuel Filter
........................................................324
Fuel Quality.....................................................177 Choosing the Right Fuel....................................177
Fuel Shutoff
....................................................273
Fuses...............................................................287
Fuse Specification Chart............................287 Passenger Compartment Fuse Panel...........297
Power Distribution Box.....................................287
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Continental (CPL) Canada/United States of America, enUSA, First Printing Index
Safety Precautions........................................176
Scheduled Maintenance Record...............521
Scheduled Maintenance............................508
Seatbelt Extension.........................................42
Seatbelt Height Adjustment.........................39
Seatbelt Reminder..........................................40 Belt-Minder™...........................................................40
Seatbelts...........................................................34 Principle of Operation..........................................34
Seatbelt Warning Lamp and Indicator Chime..............................................................39
Conditions of operation......................................39
Seats.................................................................148
Security..............................................................79
Settings...........................................................469 911 Assist...............................................................476
Ambient Lighting................................................484
Bluetooth..............................................................472
Clock......................................................................472
Display...................................................................485
General.................................................................482
Media Player........................................................470
Mobile Apps.........................................................480
Navigation............................................................478
Phone.....................................................................473
Radio......................................................................477
Sound....................................................................469
Valet Mode...........................................................486 Vehicle...................................................................484
Voice Control.......................................................485
Wi-Fi.......................................................................483
Side Airbags.....................................................49
Side Sensing System....................................214 Obstacle Distance Indicator.............................214
Sitting in the Correct Position
....................148
Snow Chains See: Using Snow Chains..................................355
Soft Closing Door............................................75
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
On Board Diagnostics Data Link Connector............................................................14
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance................................................517
Exceptions ............................................................520
Speed Control See: Cruise Control...........................................229
Stability Control............................................209 Principle of Operation.......................................209
Starting a Gasoline Engine.........................172 Automatic Engine Shutdown............................173
Failure to Start......................................................172
Guarding Against Exhaust Fumes...................174
Important Ventilating Information....................174
Starting Your Vehicle..........................................172 Stopping the Engine When Your Vehicle is
Moving...............................................................174
Stopping the Engine When Your Vehicle is Stationary..........................................................174
Starting and Stopping the Engine..............171 General Information.............................................171
Steering...........................................................251 Adaptive Steering..............................................252
Electric Power Steering.....................................251
Steering Wheel
................................................82
Storage Compartments...............................170
Sunroof See: Moonroof.....................................................102
Sun Shades
......................................................101
Sun Visors........................................................101
Illuminated Vanity Mirror....................................101
Supplementary Restraints System
.............44
Principle of Operation..........................................44
Symbols Glossary
..............................................7
SYNC™ 3..........................................................402
General Information...........................................402
SYNC™ 3 Troubleshooting..........................486
T
Technical Specifications See: Capacities and Specifications...............368
579
Continental (CPL) Canada/United States of America, enUSA, First Printing Index