
USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format.  See Entertainment (page 430).
The file format is not supported by SYNC
3.
Perform a master reset. 
 See Settings (page 469).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
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Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3 

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the names stored on your media player or USB flash
drive. It is able to make some exceptions for very popular artist names
(for example, U2) such that you can always use the English pronunci-
ation for these artists.
You may be saying the foreign names
using the currently selected language for
SYNC 3.
The SYNC 3 voice control
system is having trouble
recognizing foreign tracks,
artists, albums, genres and
playlist names from my
media player or USB flash
drive.
SYNC 3 uses a synthetically generated voice rather than pre-recorded
human voice.
SYNC 3 uses text-to-speech voice prompt
technology.
The system generates
voice prompts and the
pronunciation of some
words may not be accurate
for my language. SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").
500
Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3 

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power
button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume
using the SYNC 3 system.
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Continental (CPL) Canada/United States of America, enUSA, First Printing SYNC™ 3 

Coolant Change...................................................317
Engine Coolant Temperature
Management....................................................318
Fail-Safe Cooling..................................................317
Recycled Coolant................................................316
Severe Climates...................................................317
Engine Immobilizer See: Passive Anti-Theft System........................79
Engine Oil Check...........................................312 Adding Engine Oil...............................................313
Engine Oil Dipstick - 2.7L EcoBoost™.......312
Engine Oil Dipstick - 3.0L EcoBoost™.......312
Engine Oil Dipstick - 3.7L............................312
Engine Specifications - 2.7L EcoBoost™ ....................................................368
Drivebelt Routing................................................368
Engine Specifications - 3.0L EcoBoost™....................................................369
Drivebelt Routing................................................370
Engine Specifications - 3.7L
........................371
Drivebelt Routing.................................................371
Entertainment................................................430 AM/FM Radio.......................................................432
Apps.......................................................................443
Bluetooth Stereo or USB...................................441
CD (If equipped)..................................................440
HD Radio ™ Information (If Available)..............436
SIRIUS® Satellite Radio (If Activated).............432 Sources..................................................................431
Supported Media Players, Formats and
Metadata Information....................................443
USB Ports..............................................................443
Environment......................................................16
EPB See: Electric Parking Brake.............................202
Essential Towing Checks
...........................265
Before Towing a Trailer.....................................266
Hitches..................................................................265
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................266
Safety Chains......................................................265
Trailer Brakes......................................................265
Trailer Lamps.......................................................265
When Towing a Trailer......................................266
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Exterior Mirrors
................................................97
360-Degree Camera............................................99
Auto-Dimming Feature........................................99
Auto-Folding Mirrors............................................98
Blind Spot Monitor..............................................100
Fold-Away Exterior Mirrors.................................98
Heated Exterior Mirrors.......................................99
Integrated Blind Spot Mirrors............................99
Lincoln Welcome Mat..........................................99 Memory Mirrors.....................................................99
Power Exterior Mirrors.........................................97
F
Fastening the Seatbelts................................35 Rear Inflatable Seatbelt.......................................37
Seatbelt Locking Modes.....................................36
Using Seatbelts During Pregnancy..................35
Floor Mats
......................................................270
Front Parking Aid..........................................212
Obstacle Distance Indicator.............................213
Front Passenger Sensing System...............47
Fuel and Refueling
........................................176
Fuel Consumption.........................................182
Calculating Fuel Economy................................182
Filling the Fuel Tank............................................182
Fuel Filler Funnel Location..........................178
Fuel Filter
........................................................324
Fuel Quality.....................................................177 Choosing the Right Fuel....................................177
Fuel Shutoff
....................................................273
Fuses...............................................................287
Fuse Specification Chart............................287 Passenger Compartment Fuse Panel...........297
Power Distribution Box.....................................287
574
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Safety Precautions........................................176
Scheduled Maintenance Record...............521
Scheduled Maintenance............................508
Seatbelt Extension.........................................42
Seatbelt Height Adjustment.........................39
Seatbelt Reminder..........................................40 Belt-Minder™...........................................................40
Seatbelts...........................................................34 Principle of Operation..........................................34
Seatbelt Warning Lamp and Indicator Chime..............................................................39
Conditions of operation......................................39
Seats.................................................................148
Security..............................................................79
Settings...........................................................469 911 Assist...............................................................476
Ambient Lighting................................................484
Bluetooth..............................................................472
Clock......................................................................472
Display...................................................................485
General.................................................................482
Media Player........................................................470
Mobile Apps.........................................................480
Navigation............................................................478
Phone.....................................................................473
Radio......................................................................477
Sound....................................................................469
Valet Mode...........................................................486 Vehicle...................................................................484
Voice Control.......................................................485
Wi-Fi.......................................................................483
Side Airbags.....................................................49
Side Sensing System....................................214 Obstacle Distance Indicator.............................214
Sitting in the Correct Position
....................148
Snow Chains See: Using Snow Chains..................................355
Soft Closing Door............................................75
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
On Board Diagnostics Data Link Connector............................................................14
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance................................................517
Exceptions ............................................................520
Speed Control See: Cruise Control...........................................229
Stability Control............................................209 Principle of Operation.......................................209
Starting a Gasoline Engine.........................172 Automatic Engine Shutdown............................173
Failure to Start......................................................172
Guarding Against Exhaust Fumes...................174
Important Ventilating Information....................174
Starting Your Vehicle..........................................172 Stopping the Engine When Your Vehicle is
Moving...............................................................174
Stopping the Engine When Your Vehicle is Stationary..........................................................174
Starting and Stopping the Engine..............171 General Information.............................................171
Steering...........................................................251 Adaptive Steering..............................................252
Electric Power Steering.....................................251
Steering Wheel
................................................82
Storage Compartments...............................170
Sunroof See: Moonroof.....................................................102
Sun Shades
......................................................101
Sun Visors........................................................101
Illuminated Vanity Mirror....................................101
Supplementary Restraints System
.............44
Principle of Operation..........................................44
Symbols Glossary
..............................................7
SYNC™ 3..........................................................402
General Information...........................................402
SYNC™ 3 Troubleshooting..........................486
T
Technical Specifications See: Capacities and Specifications...............368
579
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