SUGGESTIONS FOR
OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure
to have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss ad-
ditional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue
to the current problem.
Prepare A List
Make a written list of your vehicle's problems
or the specific work you want done. If you've
had an accident or work done that is not on
your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service advisor
and list the items in order of priority. At manyauthorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need
a rental, it is advisable to make these ar-
rangements when you call for an appoint-
ment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's autho-
rized dealer have the facilities, factory-
trained technicians, special tools, and the
latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satis- fied, talk to the general manager or owner
of the authorized dealer. They want to know
if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manu-
facturer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number (home and of- fice)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
CUSTOMER ASSISTANCE
354
