SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
592 CUSTOMER ASSISTANCE
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mastercard,
American Express, and Discover orders are accepted. If you
prefer mailing your payment, please call for an order form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the informa-
tion that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo-
nents is written in straightforward language with illustra-
tions, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
596 CUSTOMER ASSISTANCE
About Your Brakes........................ .512
Adaptive Cruise Control (ACC) (Cruise Control) . . . .293
Adding Engine Coolant (Antifreeze) .............475
Additives, Fuel ........................... .516
AirBag ................................ .217
Advance Front Air Bag ....................217
Air Bag Operation ....................... .219
Air Bag Warning Light .................215, 220
Driver Knee Air Bag ..................... .227
Enhanced Accident Response .............233, 444
Event Data Recorder (EDR) .................444
FrontAirBag ........................217, 220
If A Deployment Occurs ....................232
Knee Impact Bolsters ..................... .227
Maintaining Your Air Bag System .............233
Redundant Air Bag Warning Light ............216
Transporting Pets ....................... .251
Air Bag Light ...................... .143, 215, 253
Air Bag Maintenance ....................... .233
Air Cleaner, Engine (Engine Air Cleaner Filter) ......457
Air Conditioner Maintenance ..................462
Air Conditioning Filter ....................93, 463
Air Conditioning, Operating Tips ................93
Air Conditioning Refrigerant ...............462, 463
Air Conditioning System ...................92, 462 Air Filter
............................... .457
Air Pressure, Tires ......................... .490
Alarm Arm The System ..........................34
Disarm The System ........................35
Alarm (Security Alarm) ....................34, 146
Alarm System (Security Alarm) .................34
All Wheel Drive (AWD) ..................... .278
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ................474, 521
Disposal .............................. .477
Anti-Lock Brake System (ABS) .................168
Anti-Lock Warning Light .....................155
Arming
System (Security Alarm) ................34
Assist, Hill Start .......................... .170
Audio Systems (Radio) ...................... .527
Auto Down Power Windows ...................95
Automatic Door Locks ........................42
Automatic Headlights ........................63
Automatic High Beams .......................66
Automatic Temperature Control (ATC) ............92
Automatic Transaxle ....................... .269
Automatic Transmission ..................271, 481
Adding Fluid .......................... .481
Fluid And Filter Changes ...................481
598 INDEX
Child RestraintsBooster Seats ........................... .238
Child Restraints ........................ .234
Child Seat Installation .....................249
How To Stow An Unused ALR Seat Belt ........245
Infants And Child Restraints ................237
LATCH Positions ........................ .240
Lower Anchors And Tethers For Children .......240
Older Children And Child Restraints ...........237
Seating Positions ........................ .239
Child Safety Locks ..........................42
Clean Air Gasoline ........................ .515
Cleaning Wheels ............................... .498
Climate Control ............................76
Manual ................................76
Coin Holder ..............................115
Cold Weather Operation ..................... .262
Compact Disc (CD) Maintenance ................590
Compact Spare Tire ........................ .497
Console .................................115
Console, Floor .............................115
Contract, Service .......................... .594
Coolant Pressure Cap (Radiator Cap) .............476
Cooling System ........................... .474Adding Coolant (Antifreeze)
.................475
Coolant Capacity ........................ .521
Coolant Level .......................... .477
Disposal Of Used Coolant ..................477
Drain, Flush, And Refill ....................474
Inspection ......................... .474, 477
Points To Remember ..................... .477
Pressure Cap ........................... .476
Radiator Cap .......................... .476
Selection Of Coolant (Antifreeze) ..........474, 521
Corrosion Protection ....................... .505
Cruise Control (Speed Control) .................293
Cruise Light ............................. .162
Cupholders ...............................
118
Customer Assistance ....................... .592
Daytime Brightness, Interior Lights ...............69
Daytime Running Lights ......................64
Dealer Service ............................ .455
Defroster, Rear Window .......................75
Defroster, Windshield ....................... .253
Diagnostic System, Onboard ...................163
Dimmer Switch, Headlight .....................66
Dipsticks Oil (Engine) ........................... .453
600 INDEX
Disabled Vehicle Towing.....................439
Disposal Antifreeze (Engine Coolant) .................477
Do Not Disturb ........................... .589
Door Ajar ............................... .149
Door Ajar Light ........................... .149
Door Opener, Garage ....................... .108
Driver’s Seat Back Tilt ........................45
Driving ................................. .385
E-85 Fuel ............................... .518
Electrical Outlet, Auxiliary (Power Outlet) .........119
Electric Parking Brake ...................... .264
Electronic Brake Control System ................169
Anti-Lock Brake System ....................168
Electronic Roll Mitigation ...................177
Traction Control System ....................173
Electronic Range Select (ERS)..................276
Electronic Speed Control (Cruise Control) ......290, 293
Electronic Stability Control (ESC) ...............173
Electronic Throttle Control Warning Light .........148
Electronic Vehicle Information Center (EVIC) .......363
Emergency, In Case Of Hazard Warning Flasher ...................391
Jacking ........................... .414, 481Jump Starting
.......................... .431
Overheating ........................... .436
Emission Control System Maintenance ............164
Engine .............................. .451, 452
Air Cleaner ............................ .457
Block Heater ........................... .263
Break-In Recommendations .................264
Checking Oil Level ...................... .453
Cooling .............................. .474
Exhaust Gas Caution ...................252, 517
Fails To Start ........................... .262
Flooded, Starting ........................ .262
Jump
Starting .......................... .431
Oil .............................. .455, 521
Oil Filler Cap .....................451, 452, 456
Oil Filter .............................. .457
Oil Selection ........................ .455, 521
Oil Synthetic ........................... .457
Overheating ........................... .436
Engine Oil Viscosity ........................ .456
Engine Oil Viscosity Chart ....................456
Enhanced Accident Response Feature .........233, 444
Ethanol ............................. .515, 518
Exhaust Gas Caution .....................252, 517
Exhaust System ....................... .252, 472
12
INDEX 601
Exterior Lighting............................63
Exterior Lights ......................... .63, 255
Filters Air Cleaner ............................ .457
Air Conditioning ..................... .93, 463
Engine Oil ............................ .457
Engine Oil Disposal ...................... .457
Flashers Hazard Warning ........................ .391
Turn Signal ...................... .66, 161, 255
Flash-To-Pass ..............................66
Flexible Fuel Vehicles Cruising Range ......................... .520
Engine Oil ............................ .519
Fuel Requirements ....................... .518
Maintenance ........................... .520
Replacement Parts ....................... .520
Starting .............................. .519
Flooded Engine Starting ..................... .262
Floor Console .............................115
Fluid Capacities ........................... .521
Fluid Leaks .............................. .255Fluid Level Checks
Brake ................................ .478
Engine Oil ............................ .453
Fog Lights ................................65
Folding Rear Seat ...........................47
Forward Collision Warning ....................191
Four Wheel Drive ......................... .284
Freeing A Stuck Vehicle ..................... .437
Fuel Additives ............................. .516
Clean Air ............................. .515
Ethanol ........................... .515, 518
Filler Cap (Gas Cap) ..................... .365
Light ................................ .155
Materials Added ........................ .516
Methanol ............................. .515
Tank Capacity .......................... .521
Fuel,
Flexible ............................. .518
Garage Door Opener (HomeLink) ............108, 113
Gas Cap (Fuel Filler Cap) .....................365
Gasoline, Clean Air ........................ .515
Gasoline, Reformulated ..................... .515
Gear Ranges ............................. .272
602 INDEX
Malfunction Indicator (Check Engine)..........150
Parade Mode (Daytime Brightness) .............69
Park ................................. .160
Passing ................................66
Seat Belt Reminder ...................... .143
Security Alarm ......................... .146
Tire Pressure Monitoring (TPMS) ..........153, 195
Traction Control ........................ .176
Turn Signal ....................65, 66, 161, 255
Vanity Mirror ........................ .62, 119
Warning (Instrument Cluster Description) . . . .147, 161
Load Floor, Cargo ......................... .107
Loading Vehicle ........................... .367
Tires................................. .485
Load Shed Battery Saver Mode ...................... .140
Battery Saver On ........................ .140
Electrical Load Reduction ...................140
Intelligent Battery Sensor ...................140
Locks Auto Unlock .............................42
Child Protection ..........................42
Power Door .............................37
Low Tire Pressure System .....................195
Lubrication, Body ......................... .466Luggage Carrier
.......................... .126
Lug Nuts ............................... .513
Maintenance Free Battery .....................454
Maintenance Schedule ...................... .447
Malfunction Indicator Light (Check Engine) . . . .150, 164
Manual, Service ........................... .596
Memory Feature (Memory Seat) .................50
Memory Seat ..............................50
Memory Seats And Radio .....................50
Methanol ............................... .515
Mirrors ..................................59
Heated .................................62
Outside ................................60
Rearview ........................... .59, 391
Vanity ............................. .62, 119
Modifications/Alterations,
Vehicle ................7
Monitor, Tire Pressure System ..................195
MOPAR Parts ............................ .595
Multi-Function Control Lever ...................65
New Vehicle Break-In Period ..................264
Occupant Restraints ........................ .201
Oil, Engine .............................. .455
12
INDEX 605
Rain Sensitive Wiper System...................72
Rear Camera ............................. .363
Rear Cross Path ........................... .189
Rear ParkSense System ...................314, 321
Rear Seat, Folding ...........................47
Rear Window Defroster .......................75
Rear Window Features ........................74
Rear Wiper/Washer ..........................74
Recreational Towing ........................ .378
Shifting Into Power Transfer Unit Neutral (N) . . . .382
Shifting Into Transfer Case Neutral (N) .........382
Shifting Out Of Power Transfer Unit Neutral (N) . .384
Shifting Out Of Transfer Case Neutral (N) .......384
Reformulated Gasoline ...................... .515
Refrigerant .............................. .463
Release, Hood ............................ .102
Reminder, Lights On .........................64
Reminder, Seat Belt ........................ .203
Remote Control Starting System ...........................29
Remote Keyless Entry Arm The Alarm ..........................34
Disarm The Alarm ........................35
Programming Additional Key Fobs ..........25, 33
Remote Sound System (Radio) Controls ...........567Remote Starting
Exit Remote Start Mode .....................31
Uconnect Customer Programmable Features . . .31, 541
Uconnect Settings ..................... .31, 541
Remote Starting System .......................29
Replacement Keys ....................... .25, 33
Replacement Tires ......................... .494
Reporting Safety Defects .....................595
Restraint, Head .............................54
Restraints, Child .......................... .234
Roll Over Warning ...........................5
Roof Type Carrier ......................... .126
Rotation, Tires ............................ .501
Safety Checks Inside Vehicle ...................253
Safety Checks Outside Vehicle .................255
Safety Defects, Reporting .....................595
Safety, Exhaust Gas ........................ .252
Safety Information, Tire ..................... .481
Safety
Tips .............................. .252
Schedule, Maintenance ...................... .447
Seat Belt Adjustable Upper Shoulder Belt Anchorage ......208
Automatic Locking Retractor (ALR) ........211,213
Energy Management Feature ................211
12
INDEX 607