2017 INFINITI QX70 display

11. Troubleshooting guide
11-4
VEHICLE ICON
SymptomPossible cause Possible solution
Names of roads and locations differ between
Plan View and Birdview
TM. This is because the quantity of the displayed information is
reduced so that the screen does not become too crowded. There is
also a chance that names of the roads or locations may be
displayed multiple times, and the names appearing on the screen
may be different because of a processing procedure. This is not a malfunction.
The vehicle icon is not displayed in the correct
position. The vehicle was transported after the ignition switch was pushed
off, for example, by a ferry or car transporter. Drive the vehicle for a while on a road
where GPS signals can be received.
The position and direction of the vehicle icon may be incorrect
depending on the driving environments and the levels of
positioning accuracy of the navigation system. This is not a malfunction. Drive the vehicle
for a while to automatically correct the
position and direction of the vehicle icon.
“Current vehicle location”
(page 10-4)
When the vehicle is traveling on a new road,
the vehicle icon is located on another road
nearby. Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road available.
Updated road information will be included
in the next version of the map data.
The screen does not switch to the night screen
even after turning on the headlights. The daytime screen was set the last time the headlights were
turned on. Set the screen to the night screen mode
using
when turning on
the headlights.
“Display settings” (page 8-3)
The map does not scroll even when the
vehicle is moving. The current location map screen is not displayed. Push

11. Troubleshooting guide
11-6
ROUTE CALCULATION AND VISUAL GUIDANCE
SymptomPossible cause Possible solution
Waypoints are not included in the auto reroute
calculation. Waypoints that have been already passed are not included in the
auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray). This is not a malfunction.
The auto reroute calculation (or detour calcu-
lation) suggests the same route as the one
previously suggested. Route calculations took priority conditions into consideration, but
the same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the
vehicle has already passed. A maximum of 5 waypoints can be set on
the route. To go to 6 or more waypoints,
perform route calculations multiple times
as necessary.
[Calculate] must be selected for route calculation after Waypoints
are selected from the “Edit/Add to Route”screen. Highlight [Calculate] and push

after selecting waypoints.

SymptomPossible cause Possible solution
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary
road, and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two
intermediate destinations, and perform
route calculations multiple times.
There are time restricted roads (by the day of the week, by time)
near the current vehicle location or destination. Set [Use Time Restricted Roads] to off.
“Setting conditions for route calcula-
tion”
(page 5-25)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.
The part of the route that the vehicle has
already passed is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point
and the waypoint is deleted (it may not be deleted depending on
the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to
the starting point or destination, the system may suggest an
indirect route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route
calculation does not take into consideration some areas such as
narrow streets (gray roads). Reset the destination to a main or ordinary
road, and recalculate the route.
The landmark information does not corre-
spond to the actual information. This may be caused by insufficient or incorrect map data. Updated information will be included in the
next version of the map data.
The suggested route does not exactly connect
to the starting point, waypoints, or destina-
tion. There is no data for route calculation closer to these locations. Set the starting point, waypoints and
destination on a main road, and perform
route calculation.
11. Troubleshooting guide
11-7

INFINITI CONNECTIONTM(if so equipped)
SymptomPossible cause Possible solution
The system cannot connect to
the Infiniti Connection Data
Center. A subscription for the Infiniti Connection
service has not been established.
Sign up for a subscription to the Infiniti Connection service. For details about
subscriptions, contact the Infiniti Connection support line at 1-800-334-7858 (for
U.S.) /1-855-892-7418 (for Canada).
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Communication Unit) is
not turned on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the Infiniti Connection support
line at 1-800-334-7858 (for U.S.) /1-855-892-7418 (for Canada).
Radio wave reception is not sufficient for
TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the
parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating the VOLUME control knob located on the
control panel or on the steering wheel switch while the system is announcing
information.
11. Troubleshooting guide
11-9

TRAFFIC INFORMATION
SymptomPossible cause Possible solution
The traffic information is not
displayed. The traffic information is not set to on.
Set the traffic information to on.
The vehicle is in an area where traffic information is not
available. Scroll to an area where traffic information is available.
The subscription to NavTraffic is incomplete, or the
subscription to NavTraffic has expired. Check the subscription status of NavTraffic.
The map scale is set at a level where the display of icons is
impossible. Check that the map scale is set at a level in which the display of icons
is possible.
“Traffic information display and scale levels”
(page 7-19)
With the automatic detour
route search ON, no detour
route is set to avoid con-
gested areas. There is no faster route compared to the current route,
based on the road network and traffic information.
The automatic detour search is not intended for avoiding traffic jams.
It searches for the fastest route taking into consideration such things
as traffic jams. Follow the current route. Also see
“Notes on NavTraffic
information” for further information.
“Notes on NavTraffic information” (page 10-14)
The route does not avoid a
road section with traffic in-
formation stating that it is
closed due to road construc-
tion. The navigation system is designed not to avoid this event
because the actual period of closure may differ from the
declared roadwork period.
Observe the actual road conditions and follow the instructions on the
road for detour when necessary. If the road actually is closed, use the
detour function and set the detour distance to avoid the road section
that is closed.
11. Troubleshooting guide
11-11

Audio Vehicle Owner’s Manual
Phone Vehicle Owner’s Manual
Bluetooth Vehicle Owner’s Manual
Volume & Beeps page 8-11
ECO DRIVE Vehicle Owner’s Manual
Driver Assistance Vehicle Owner’s Manual
Others Rear Display Vehicle Owner’s Manual
Display page 8-3
Comfort Vehicle Owner’s Manual
Clock page 8-12
Language & Units page 8-13
Voice Recognition page 9-15
Infiniti Connection
TM(if so equipped) page 7-12
Camera Vehicle Owner’s Manual
Sonar Vehicle Owner’s Manual
Image Viewer Vehicle Owner’s Manual
Index
12-7

Number
2D map.............................................. 3-2, 3-5
A
About map data .................................... 10-16
About route guidance................................ 5-7
Address book.......................................... 10-2
Adjusting voice guidance volume ............ 2-25
Alternate Command Mode .......................... 9-9
Automatic reroute ................................... 10-3
Automatically
display warnings/watches ....................... 7-29
Avoid area .............................................. 10-2
B
Basic operations (Troubleshooting) ......... 11-3
Basics of voice guidance ....................... 10-10
Before starting ........................ 2-27, 9-4, 9-13
Birdview
TM.............................................. 10-3
BirdviewTM(3D) map .......................... 3-3, 3-7
Building graphics ...................................... 3-3
C
Canceling route ....................................... 2-23 Canceling/reactivating route.................... 5-14
Changing Birdview
TMangle ..................... 3-16
Changing map view................................. 3-11
Changing region ....................................... 4-3
Changing scale of map ............................. 3-8
Character (letters and numbers)
input screen............................................ 2-16
Characteristics of liquid crystal display .. 10-20
Clock settings ......................................... 8-12
Command Lists (Alternate
command mode) ...................................... 9-24
Command lists (Standard mode) .............. 9-21
Confirming how to use
voice commands .............................. 9-2, 9-11
Confirming route .............................. 5-3, 5-20
Connecting to Interactive Voice Menu ...... 7-10
Control buttons and functions ................... 2-2
Control panel (Type A) ............................... 2-2
Control panel (Type B)............................... 2-3
Control Panel (Type C) ............................... 2-5
Current location map screen ................... 2-18
Current vehicle location .......................... 10-4
Customer assistance (Troubleshooting) ... 11-2
Customizing Nearby Places ....................... 8-8D
Delete destination ................................... 4-24
Delete stored items ................................. 8-10
Deleting all stored items ......................... 6-20
Deleting individual item on map ............. 6-20
Deleting Infiniti Connection history ......... 7-12
Deleting stored item ............................... 6-19
Deleting stored item individually ............. 6-19
Destination screen .................................... 4-2
Destination weather on suggested
route screen ........................................... 7-28
Detailed Map Coverage Areas (MCA) for
navigation system ................................... 10-7
Detour .................................................... 10-3
Directions provided and distances to
guide points ......................................... 10-10
Display adjustment ................................... 8-3
Display of current vehicle location .......... 10-4
Display settings ........................................ 8-3
Display urgent traffic information ............ 7-18
Displaying current vehicle location ............ 3-4
Displaying how to operate voice
recognition system..................................... 9-9
Displaying map icons .............................. 3-18
Displaying small turn arrow on map ....... 5-29
Displaying unit ID information ................. 7-13
Index
12-9

Index
12-10
Displaying weather information screen .... 7-22
E
Editing address book ................................ 6-8Editing avoid area ................................... 6-16
Editing route ........................................... 5-15
Editing stored home and address ............. 6-9
Editing stored route ................................ 6-14
Editing stored tracking ............................ 6-15
Emergency support ................................. 7-13
End-user terms ..................................... 10-17
Example of touch panel operation ........... 2-15
F
Features of this navigation system .......... 10-2
Finding address ........................................ 4-4
Finding place ............................................ 4-6
For safe operation ..................................... 1-2
Functions disabled while driving ............. 2-10
G
Giving voice commands .......... 2-28, 9-4, 9-14
Guidance screen settings .......................... 5-9
Guidance screens and preview mode ........ 5-8 Guidance settings ................................... 5-21
H
How to handle display .......................... 10-20
How to input letters and numbers ........... 2-16
How to order map data updates ........... 10-16
How to store home location .................... 2-20
How to use this manual ............................ 1-2
How to view map screen ......................... 2-24
I
Incorrect display of vehicle position ........ 10-5
Infiniti Connection feature ......................... 7-3
Infiniti Connection service application ....... 7-7
INFINITI controller with
Directional buttons ................................... 2-6
INFINITI controller without
Directional buttons ................................... 2-6
INFINITI voice recognition ................. 2-27, 9-2
Info on route........................................... 7-17
Information feeds...................................... 7-9
Information screen .................................... 7-2
Initialization ............................................... 9-4
Initializing all Infiniti Connection ............. 7-12
L
Language and unit settings ..................... 8-13
Language settings ................................... 8-13
Laser product............................................ 1-3
List screen .............................................. 2-14
Looking at information on map ............... 3-18
M
Maintenance of display ......................... 10-21
Map data .............................................. 10-16
Map menu screen ................................... 2-18
Map scale ............................................... 3-10
Map scrolling information ....................... 3-19
Map symbols .......................................... 3-21
Map types................................................. 3-2
Map update ............................................ 7-30
Map view settings ................................... 3-13
Menu screen and operation method ........ 2-11
Menu screens and their purposes ........... 2-11 Minor adjustment of home or
stored address ........................................ 6-10
Moving location of destination .................. 5-5
Moving map .............................................. 3-5