2017 INFINITI QX60 audio

SymptomPossible cause Possible solution
Voice Recognition does not operate, and a tone
sounds twice after pushing the
switch. Theswitch is pushed before the system is
ready to accept voice commands. After turning on Infiniti InTouchTM, wait for the Voice Recognition sys-
tem to be ready before giving voice commands.
The USB memory device cannot operate with Voice
Recognition. Depending on the device, an iPhone® or iPod® may
be recognized as a USB memory device. This is not a malfunction.
More than one audio device is connected to the USB
port. Only one audio device can be operated with the Voice Recognition
system even when multiple numbers of devices are connected. Select
an audio source to operate with the Voice Recognition system.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the Voice Rec-
ognition system has not been selected. Select an audio source to be operated with the Voice Recognition
system.
An error message is displayed when trying to select a
track and operate the USB/iPod®. The track information is being processed for registra-
tion by the system. Song information will be loaded into the system when a new audio de-
vice is registered for the first time or when the song information in the
pre-registered device has been changed. Wait for the loading to com-
plete (this may take from a few minutes up to an hour) .
The number of songs stored on the connected audio
device exceeds its capacity. Decrease the number of songs stored on the audio device.
No song is stored on the audio device. Store songs on the connected audio device. Storing songs with infor-
mation such as artist name, album name, song name, and playlist, etc.
will make Voice Recognition song search available.
The Navigation item is not displayed in the voice op-
eration menu screen. Voice Recognition command preparation for the navi-
gation system is not completed immediately after the
system is started. Display any screen other than the Voice Recognition screen, and then
push the
switch.
The system does not correctly recognize a Point of
Interest (POI) name spoken. There are some rare cases where a POI is unavailable
by Voice Recognition but the location can be found
on the map. This is not a malfunction. Consider using an alternative search method,
like street address.
Partial or alias name is spoken. For best results, speak the full name.
Some POI category names can only be searched
when nearby. This is not a malfunction.
Monitor, climate, audio, phone and voice recognition systems4-159

Infiniti InTouchTMuses an operating system like
those found on many computers, tablets and cell
phones. Like these devices, processing speed
may vary, and system response delays or resets
may occur intermittently. This does not indicate a
malfunction, and further information on system
operation can be found below.
System Start-Up
Due to the large number of features and capabili-
ties that the Infiniti InTouch
TMneeds to load on
start-up, it may take up to a minute for all func-
tions (such as Apps) to be available. The system
will display “Now Loading All Apps...” during this
time.
System Response Delay
Infiniti InTouch
TMuses an operating system like
those found on many computers, tablets and cell
phones. Like these devices, sometimes pro-
grams do not respond immediately and this may
temporarily delay system use.
In most situations, simply waiting a few moments
longer should be sufficient for the pending opera-
tions to complete.
If the system temporarily does not respond to
commands, the system can be easily reset. Sim-
ply push down the VOL/ON-OFF button for at
least 5 seconds. The system will turn off and
restart. After restart, all functions should be available.
If a navigation route was set, the route should
resume automatically.
System Reset
As noted above, intermittent system resets may
occur during normal operation. You may also
wish to reset the system if you find that a particu-
lar feature is not loading or responding. Often, a
quick system reset will resolve any issue you may
be experiencing. After restart, all functions will be
available as described above.
System Updates
Like many digital devices, the Infiniti InTouch
TMis
designed to allow for software updates as en-
hancements are developed and additional fea-
tures added. If you have questions about system
performance, it is recommended that you contact
an INFINITI retailer to ensure that your vehicle has
had the latest available software installed.
Operating Tips
Infiniti InTouch
TMprovides several methods of
operation to suit your preferences. The following
are suggested operating tips. ●
Operating the control panel, steering wheel
controls, or other controls too quickly can
cause a lag between the control and the
display. Operate the controls carefully and
allow the system to respond to your request.
● INFINITI recommends using Voice Recogni-
tion whenever possible to select options
while driving. Some touch screen function-
ality is intentionally unavailable during driv-
ing. Please view the available voice com-
mands by pushing the
(TALK) switch
and then selecting a category on the display.
● When looking for a street address or Points
of Interest (POI) , remember that you can use
Connected Search and Assisted Search
features within Infiniti InTouch
TMServices to
expand your search methods and results.
The Voice Recognition system recognizes a
defined set of commands. These commands
can be viewed in the display by pushing
the
(TALK) switch and then selecting
a category from the displayed list. The com-
mands can also be found in the Voice Rec-
ognition section under command list. For
additional information, refer to “Command
list” in this section.
ADDITIONAL SYSTEM INFORMATION
4-160Monitor, climate, audio, phone and voice recognition systems

●In some situations, the system may not be
able to recognize your command even if you
say the exact command. This can be due to
noise conditions or an accent.
● In some unique cases, the system may ex-
pect a word to be spoken as it is spelled as
opposed to the way it is normally pro-
nounced.
ADDITIONAL HELP
For additional technical information, it is recom-
mended that you visit the following websites or
contact the support line.
Websites:
www.infinitiusa.com (for U.S)
www.infiniti.ca (for Canada)
Support line:
1–855–444–7244
Monitor, climate, audio, phone and voice recognition systems4-161

MEMO
4-162Monitor, climate, audio, phone and voice recognition systems

●The radar sensors are designed to
ignore most stationary objects, how-
ever objects such as guardrails,
walls, foliage and parked vehicles
may occasionally be detected. This is
a normal operation condition.
● The following conditions may reduce
the ability of the radar to detect other
vehicles:
– Severe weather
– Road spray
– Ice/frost/dirt build-up on the vehicle
● Do not attach stickers (including trans-
parent material) , install accessories or
apply additional paint near the radar
sensors. These conditions may reduce
the ability of the radar to detect other
vehicles.
● Excessive noise (for example, audio
system volume, open vehicle window)
will interfere with the chime sound, and
it may not be heard.
BSW DRIVING SITUATIONS
Indicator
on
Indicator
off
Indicator
flashing
Another vehicle approaching from
behind
Illustration 1: The side BSW/RCTA indicator
light illuminates if a vehicle enters the detection
zone from behind in an adjacent lane.
Illustration 1 – Approaching from behind
LSD2299
Starting and driving5-41

– When rain, snow or dirt adheres tothe windshield in front of a lane cam-
era unit.
– When the headlights are not bright due to dirt on the lens or if aiming is
not adjusted properly.
– When strong light enters a lane cam- era unit. (For example: light directly
shines on the front of the vehicle at
sunrise or sunset.)
– When a sudden change in brightness occurs. (For example: when the ve-
hicle enters or exits a tunnel or under
a bridge.)
● Do not use the BSI system under the
following conditions because the sys-
tem may not function properly.
– During bad weather (For example: rain, fog, snow, etc.)
– When driving on slippery roads, such as on ice or snow, etc.
– When driving on winding or uneven roads.
– When there is a lane closure due to road repairs.
– When driving in a makeshift lane. – When driving on roads where the
lane width is too narrow.
– When driving with a tire that is not within normal tire conditions (e.g.
tire wear, low tire pressure, installa-
tion of spare tire, tire chains, non-
standard wheels) .
– When the vehicle is equipped with non-original brake parts or suspen-
sion parts.
● Do not use the BSI systems when tow-
ing a trailer.
● Excessive noise (e.g. audio system vol-
ume, open vehicle window) will inter-
fere with the chime sound, and it may
not be heard.
BSI DRIVING SITUATIONS
Another vehicle approaching from
behind
Illustration 1: The Blind Spot Warning indicator
light illuminates if a vehicle enters the detection
zone from behind in an adjacent lane.
However, if the overtaking vehicle is traveling
much faster than your vehicle, the indicator light
may not illuminate before the detected vehicle is
beside your vehicle. Always use the side and rear
mirrors and turn and look in the direction your
vehicle will move to ensure it is safe to change
lanes.
Illustration 1 – Approaching from behind
SSD1026
Starting and driving5-51

– Illustration c: When the vehicle isparked on inclined ground.
– Illustration d: When an approaching vehicle turns into your vehicle’s park-
ing lot aisle.
– Illustration e: When the angle formed by your vehicle and approaching ve-
hicle is small.
● The following conditions may reduce
the ability of the radar to detect other
vehicles:
– Severe weather
– Road spray
– Ice/frost/dirt build up on the vehicle
● Do not attach stickers (including trans-
parent material) , install accessories or
apply additional paint near the radar
sensors. These conditions may reduce
the ability of the radar to detect other
vehicles.
● The sonar sensors detect stationary ob-
jects behind the vehicle. The sonar sen-
sor may not detect:
– Small or moving objects
– Wedge-shaped objects – Object close to the bumper (less than
approximately 1 ft (30 cm))
– Thin objects such as rope, wire and chain, etc.
● The brake engagement by the BCI sys-
tem is not as effective on a slope as it is
on flat ground. When on a steep slope
the system may not function properly.
● Do not use the BCI system under the
following conditions because the sys-
tem may not function properly:
– When driving with a tire that is not within normal tire conditions (e.g.
tire wear, low tire pressure, installa-
tion of spare tire, tire chains, non-
standard wheels) .
– When the vehicle is equipped with non-original brake parts or suspen-
sion parts.
● Do not use the BCI systems when tow-
ing a trailer.
● Excessive noise (e.g. audio system vol-
ume, open vehicle window) will inter-
fere with the chime sound, and it may
not be heard.SYSTEM TEMPORARILY NOT
AVAILABLE
If the following messages appear on the vehicle
information display, a chime will sound and the
BCI system will be turned off automatically.
● “Unavailable High Accelerator Temp.”:
If the vehicle is parked in direct sunlight
under high temperature conditions (over ap-
proximately 104°F (40°C)) and then started,
the BCI system may be deactivated auto-
matically and the “Unavailable High Accel-
erator Temp” message will appear in the
vehicle information display for a period of
time.
When the interior temperature is reduced,
turn off the BCI system and turn it on again.
● “Unavailable Side Radar Obstruction”:
When side radar blockage is detected.
When the blockage is removed, turn off the
BCI system and turn it on again.
5-64Starting and driving

WARNING
Listed below are the system limitations for
the RCTA system. Failure to operate the
vehicle in accordance with these system
limitations could result in serious injury or
death.
●Always check surroundings and turn to
check what is behind you before back-
ing up. The radar sensors detect ap-
proaching (moving) vehicles. The radar
sensors cannot detect every object such
as:
– Pedestrians, bicycles, motorcycles, animals or child-operated toy
vehicles
– A vehicle that is passing at speeds greater than approximately 19 mph
(30 km/h)
– A vehicle that is passing at speeds lower than approximately 5 mph
(8 km/h)
● The radar sensors may not detect ap-
proaching vehicles in certain situations:
– Illustration a: When a vehicle parked next to you obstructs the beam of the
radar sensor. – Illustration b: When the vehicle is
parked in an angled parking space.
– Illustration c: When the vehicle is parked on inclined ground.
– Illustration d: When an approaching vehicle turns into your vehicle’s park-
ing lot aisle.
– Illustration e: When the angle formed by your vehicle and approaching ve-
hicle is small
● The following conditions may reduce
the ability of the radar to detect other
vehicles:
– Severe weather
– Road spray
– Ice/frost/dirt build-up on the vehicle
● Do not attach stickers (including trans-
parent material) , install accessories or
apply additional paint near the radar
sensors. These conditions may reduce
the ability of the radar to detect other
vehicles
● Excessive noise (e.g. audio system vol-
ume, open vehicle window) will inter-
fere with the chime sound, and it may
not be heard. NOTE:
In the case of several vehicles approaching
in a row (Illustration 1) or in the opposite
direction (Illustration 2) , a chime may not
be sounded by the RCTA system after the
first vehicle passes the sensors.
Illustration 1
LSD2043
Starting and driving5-71