2017 GMC TERRAIN remote
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OnStar 313
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.” 3. Say the entire number without
pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
Advanced Diagnostics provides a
status of the vehicle’ s key systems
with a monthly e-mail, or by
pressing
Q. If equipped, Diagnostic
Alerts can be received in real-time
via e-mail or text. The Proactive
Alerts feature (if available) can help
predict and alert of potential
upcoming maintenance issues with
select components on the vehicle,
before they become a problem.
OnStar can also monitor and report
tire pressure, if the vehicle is
equipped with a Tire Pressure
Monitoring System.
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314 OnStar
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada). .
Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
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OnStar 315
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency
Statement 0305.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
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316 OnStar
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0201. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
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Index 323
G
Garage Door Opener . . . . . . . . . . . 131Programming . . . . . . . . . . . . . . . . . 131
Gauges Engine Coolant
Temperature . . . . . . . . . . . . . . . . 104
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Odometer . . . . . . . . . . . . . . . . . . . . . 103
Speedometer . . . . . . . . . . . . . . . . . 103
Tachometer . . . . . . . . . . . . . . . . . . . 103
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 101
General Information Service and Maintenance . . . . . 279
Towing . . . . . . . . . . . . . . . . . . . . . . . . 195
Vehicle Care . . . . . . . . . . . . . . . . . . 203
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 92
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 299
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 227
Hazard Warning Flashers . . . . . . . 137
Head Restraints . . . . . . . . . . . . . . . . . 46
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 227
Automatic . . . . . . . . . . . . . . . . . . . . . 136
Bulb Replacement . . . . . . . . . . . . 227 Headlamps (cont'd)
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 136
Flash-to-Pass . . . . . . . . . . . . . . . . . 135
High-Beam On Light . . . . . . . . . . .114
High/Low Beam Changer . . . . . 135
Lamps On Reminder . . . . . . . . . .114
Heated Front Seats . . . . . . . . . . . . . . 52
Heated Mirrors . . . . . . . . . . . . . . . . . . . 40
Heater Engine Coolant . . . . . . . . . . . . . . . 168
Heating . . . . . . . . . . . . . . . . . . . . 142, 144
High-Beam On Light . . . . . . . . . . . . 114
Hill and Mountain Roads . . . . . . . . 158
Hill Start Assist (HSA) . . . . . . . . . . 177
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 55
HVAC . . . . . . . . . . . . . . . . . . . . . . 142, 144I
Ignition Positions . . . . . . . . . . . . . . . 165
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 225
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 38
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . . 111 Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 75
Infotainment . . . . . . . . . . . . . . . . . . . . 141
Infotainment System . . . . . . . . . . . . 308
Instrument Cluster . . . . . . . . . . . . . . 102
Interior Rearview Mirrors . . . . . . . . . 41
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 263
K
Key and Lock Messages . . . . . . . . 121
Keyless EntryRemote (RKE) System . . . . . . . . . 27
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
L
Labeling, Tire Sidewall . . . . . . . . . . 238
Lamps
Daytime Running (DRL) . . . . . . 136
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 138
Exterior Controls . . . . . . . . . . . . . . 135
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 140
License Plate . . . . . . . . . . . . . . . . . 230
Malfunction Indicator . . . . . . . . . 107
On Reminder . . . . . . . . . . . . . . . . . .114
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326 Index
Power (cont'd)Windows . . . . . . . . . . . . . . . . . . . . . . . 42
Pregnancy, Using Safety Belts . . . 60
Privacy Vehicle Data Recording . . . . . . . 306
Program Courtesy Transportation . . . . . . 301
Proposition 65 Warning,
California . . . . . . . . . . . .203, 223, 263
R
Radio Frequency Statement . . . . 305
Reading Lamps . . . . . . . . . . . . . . . . . 138
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 53
Rear Vision Camera (RVC) . . . . . 182
Rear Window Washer/Wiper . . . . . 98
Rearview Mirrors . . . . . . . . . . . . . . . . 41Automatic Dimming . . . . . . . . . . . . . 41
Reclining Seatbacks . . . . . . . . . . . . . 49
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 289
Records Maintenance . . . . . . . . . . . . . . . . . . 291
Recreational Vehicle Towing . . . . 266
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 299
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . . 27 Remote Vehicle Start . . . . . . . . . . . . 29
Replacement Bulbs . . . . . . . . . . . . . 230
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 73
Maintenance . . . . . . . . . . . . . . . . . . 290
Replacing Airbag System . . . . . . . . 73
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 85
Replacing Safety Belt System Parts after a Crash . . . . . . . . . . . . . 61
Reporting Safety Defects
Canadian Government . . . . . . . . 306
General Motors . . . . . . . . . . . . . . . 306
U.S. Government . . . . . . . . . . . . . 305
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 79
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 168
Reverse Tilt Mirrors . . . . . . . . . . . . . . 40
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 122
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 158
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 299
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 43
Roof Rack System . . . . . . . . . . . . . . . 94 Rotation, Tires . . . . . . . . . . . . . . . . . . 248
Routing, Engine Drive Belt . . . . . . 294
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 172
S
Safety Belts . . . . . . . . . . . . . . . . . . . . . 54Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Extender . . . . . . . . . . . . . . . . . . . . . . . . 60
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 55
Lap-Shoulder Belt . . . . . . . . . . . . . . 56
Reminders . . . . . . . . . . . . . . . . . . . . 105
Replacing after a Crash . . . . . . . . 61
Use During Pregnancy . . . . . . . . . . 60
Safety Defects Reporting Canadian Government . . . . . . . . 306
General Motors . . . . . . . . . . . . . . . 306
U.S. Government . . . . . . . . . . . . . 305
Safety Locks . . . . . . . . . . . . . . . . . . . . . 33
Safety System Check . . . . . . . . . . . . 60
Scheduling Appointments . . . . . . . 301
Seats Adjustment, Front . . . . . . . . . . . . . . . 47
Head Restraints . . . . . . . . . . . . . . . . 46
Heated Front . . . . . . . . . . . . . . . . . . . 52
Lumbar Adjustment, Front . . . . . . 48
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 50
Power Adjustment, Front . . . . . . . 47
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Index 327
Seats (cont'd)Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Reclining Seatbacks . . . . . . . . . . . . 49
Securing Child Restraints . . . . 86, 88
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Messages . . . . . . . . . . . . . . . . . . . . 123
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 310
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 37
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 37
Service . . . . . . . . . . . . . . . . . . . . . . . . . 148 Accessories andModifications . . . . . . . . . . . . . . . . 204
Climate Control System . . . . . . . 142
Doing Your Own Work . . . . . . . . 204
Engine Soon Light . . . . . . . . . . . . 107
Maintenance Records . . . . . . . . 291
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 279
Parts Identification Label . . . . . 292
Publications Ordering Information . . . . . . . . . . . . . . . . . . 304
Scheduling Appointments . . . . . 301
Vehicle Messages . . . . . . . . . . . . 123
Services Special Application . . . . . . . . . . . 286
Servicing the Airbag . . . . . . . . . . . . . 72 Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 224
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 169
Out of Park . . . . . . . . . . . . . . . . . . . 170
Side Blind Zone Alert (SBZA) . . . 187
Sidemarker
Bulb Replacement . . . . . . . . . . . . 227
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 137
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 262
Special Application Services . . . . 286
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 293
Speedometer . . . . . . . . . . . . . . . . . . . 103
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . 111
Start Assist, Hill . . . . . . . . . . . . . . . . . 177
Start Vehicle, Remote . . . . . . . . . . . 29
Starter Switch Check . . . . . . . . . . . 224
Starting the Engine . . . . . . . . . . . . . 167
Steering . . . . . . . . . . . . . . . . . . . . . . . . 151 Fluid, Power . . . . . . . . . . . . . . . . . . 220
Wheel Adjustment . . . . . . . . . . . . . . 97
Wheel Controls . . . . . . . . . . . . . . . . . 97 Stoplamps and Back-Up Lamps
Bulb Replacement . . . . . . . . . . . . 227
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . . 93
Center Console . . . . . . . . . . . . . . . . . 92
Convenience Net . . . . . . . . . . . . . . . 94
Glove Box . . . . . . . . . . . . . . . . . . . . . . 92
Roof Rack System . . . . . . . . . . . . . . 94
Storage Compartments . . . . . . . . . . 92
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 160
Summer Tires . . . . . . . . . . . . . . . . . . 237
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 43
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 185
Infotainment . . . . . . . . . . . . . 141, 308
Roof Rack . . . . . . . . . . . . . . . . . . . . . . 94
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 103
Taillamps Bulb Replacement . . . . . . . . . . . . 227
Text Telephone (TTY) Users . . . . 298
Theft-Deterrent Systems . . . . . . . . . 39 Immobilizer . . . . . . . . . . . . . . . . . . . . . 38
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
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328 Index
Tires (cont'd)All-Season . . . . . . . . . . . . . . . . . . . . 236
Buying New Tires . . . . . . . . . . . . . 250
Chains . . . . . . . . . . . . . . . . . . . . . . . . 254
Changing . . . . . . . . . . . . . . . . . . . . . 256
Compact Spare . . . . . . . . . . . . . . . 262
Designations . . . . . . . . . . . . . . . . . 240
Different Size . . . . . . . . . . . . . . . . . 251
If a Tire Goes Flat . . . . . . . . . . . . 255
Inspection . . . . . . . . . . . . . . . . . . . . 248
Messages . . . . . . . . . . . . . . . . . . . . 124
Pressure . . . . . . . . . . . . . . . . . . . . . . 243
Pressure Light . . . . . . . . . . . . . . . . .112
Pressure Monitor Operation . . 245
Pressure Monitor System . . . . . 244
Rotation . . . . . . . . . . . . . . . . . . . . . . 248
Sidewall Labeling . . . . . . . . . . . . . 238
Terminology and Definitions . . 240
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 252
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 253
Wheel Replacement . . . . . . . . . . 254
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 249
Winter . . . . . . . . . . . . . . . . . . . . . . . . 237
Towing Driving Characteristics . . . . . . . . 195 Towing (cont'd)
Equipment . . . . . . . . . . . . . . . . . . . . 200
General Information . . . . . . . . . . 195
Recreational Vehicle . . . . . . . . . . 266
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 198
Trailer Sway Control (TSC) . . . 200
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 266
Traction Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . . 111
Off Light . . . . . . . . . . . . . . . . . . . . . . . 111
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 177
Trailer
Sway Control (TSC) . . . . . . . . . . 200
Towing . . . . . . . . . . . . . . . . . . . . . . . . 198
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 172
Fluid, Automatic . . . . . . . . . . . . . . 213
Messages . . . . . . . . . . . . . . . . . . . . 124
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 301
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 137
Turn Signal Bulb Replacement . . . . . . . . . . . . 227
U
Uniform Tire Quality Grading . . . 252
Universal Remote System . . . . . . 131Operation . . . . . . . . . . . . . . . . . . . . . 133
Programming . . . . . . . . . . . . . . . . . 131
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 37
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 151
Identification Number (VIN) . . . 292
Load Limits . . . . . . . . . . . . . . . . . . . 161
Messages . . . . . . . . . . . . . . . . . . . . .118
Personalization . . . . . . . . . . . . . . . 125
Reminder Messages . . . . . . . . . . 124
Remote Start . . . . . . . . . . . . . . . . . . . 29
Security . . . . . . . . . . . . . . . . . . . . . . . . 37
Towing . . . . . . . . . . . . . . . . . . . . . . . . 266
Vehicle Ahead Indicator . . . . . . . . 111
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 243
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . 306
Ventilation, Air . . . . . . . . . . . . . . . . . . 147
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 43