GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
Vehicle Care 267
.The proper towing equipment.
See your dealer or trailering
professional for additional advice
and equipment
recommendations.
. If the vehicle is ready to be
towed. Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Dinghy Towing
Front-wheel-drive and
all-wheel-drive vehicles may be
dinghy towed from the front. These
vehicles can also be towed by
placing them on a platform trailer
with all four wheels off of the
ground. For other towing options,
see “Dolly Towing” following in this
section.
For vehicles being dinghy towed,
the vehicle should be run at the
beginning of each day and at each
RV fuel stop for about five minutes.
This will ensure proper lubrication of
transmission components.To tow the vehicle from the front
with all four wheels on the ground:
1. Position the vehicle to be towed and secure it to the
towing vehicle.
2. Turn the ignition key to ON/RUN.
3. Shift the transmission to N (Neutral).
4. Turn the ignition key to ACC/ ACCESSORY.
5. Turn all accessories off.
6. To prevent the battery from draining while the vehicle is
being towed, remove fuse 32, the Discrete Logic Ignition
Switch fuse, from the
instrument panel fuse block
and store it in a safe location.
See
Instrument Panel Fuse
Block 0234.
Caution
If the vehicle is towed without
performing each of the steps
listed under “Dinghy Towing,” the
automatic transmission could be
damaged. Be sure to follow all
steps of the dinghy towing
procedure prior to and after
towing the vehicle.
Caution
If 105 km/h (65 mph) is exceeded
while towing the vehicle, it could
be damaged. Never exceed
105 km/h (65 mph) while towing
the vehicle.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
286 Service and Maintenance
(4)Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water
can overcome the seals and
contaminate the fluid. Contaminated
fluid will decrease the life of the
transfer case and/or drive axles and
should be replaced.
(5) Or every five years, whichever
comes first. See Cooling
System 0214.
(6) Or every 10 years, whichever
comes first. Inspect for fraying,
excessive cracking, or damage;
replace, if needed.
(7) Replace brake fluid every five
years. See Brake Fluid 0222.Special Application
Services
.
Severe Commercial Use
Vehicles Only: Lubricate chassis
components every oil change.
. Have underbody flushing service
performed. See "Underbody
Maintenance" in Exterior
Care 0269.
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required.
It is recommended that your dealer
perform these services —their
trained dealer technicians know
your vehicle best. Your dealer can
also perform a thorough
assessment with a multi-point
inspection to recommend when your
vehicle may need attention.
The following list is intended to
explain the services and conditions
to look for that may indicate
services are required.
Battery
The 12-volt battery supplies power
to start the engine and operate any
additional electrical accessories.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
Service and Maintenance 287
.To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of
cracking or splitting.
. Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping. .
Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0289 for GM approved
fluids.
. Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed. Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.
Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
300 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 kilometers from where your
trip was started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
OnStar 309
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 309
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 310
Security . . . . . . . . . . . . . . . . . . . . . . 310
Navigation . . . . . . . . . . . . . . . . . . . . 311
Connections . . . . . . . . . . . . . . . . . . 311
Diagnostics . . . . . . . . . . . . . . . . . . . 313
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 314
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid
subscription and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service,
and GPS satellite signals to be
available and operating. OnStar acts
as a link to existing emergency
service providers. OnStar may
collect information about you and
your vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Press
=to:
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
310 OnStar
.Obtain and customize the Wi-Fi®
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block™,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown
®,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
316 OnStar
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0201. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
320 Index
Automatic TransmissionManual Mode . . . . . . . . . . . . . . . . . 174
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 224
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 140
Load Management . . . . . . . . . . . . 139
Power Protection . . . . . . . . . . . . . 140
Voltage and Charging Messages . . . . . . . . . . . . . . . . . . . .118
Battery - North America . . . . 223, 263
Blade Replacement, Wiper . . . . . 225
Brake System Warning Light . . . . . . . . 109
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Antilock . . . . . . . . . . . . . . . . . . . . . . . 175
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 177
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Parking . . . . . . . . . . . . . . . . . . . . . . . 176
System Messages . . . . . . . . . . . . .119
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 151
Break-In, New Vehicle . . . . . . . . . . 165
Bulb Replacement . . . . . . . . . . . . . . 230 Halogen Bulbs . . . . . . . . . . . . . . . . 227
Headlamp Aiming . . . . . . . . . . . . . 227
Headlamps . . . . . . . . . . . . . . . . . . . 227 Bulb Replacement (cont'd)
License Plate Lamps . . . . . . . . . 230
Taillamps, Turn Signal,
Sidemarker, Stoplamps,
and Backup Lamps . . . . . . . . . . 227
Buying New Tires . . . . . . . . . . . . . . . 250
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 99
California Fuel Requirements . . . . . . . . . . . 191
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 203
California
Proposition
65 Warning . . . . . . . . . .203, 223, 263
Camera Rear Vision (RVC) . . . . . . . . . . . . 182
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 293
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 171
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 33
Winter Driving . . . . . . . . . . . . . . . . 159
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 93
Caution, Danger, and Warning . . . . 2 Center Console Storage . . . . . . . . . 92
Chains, Tire . . . . . . . . . . . . . . . . . . . . 254
Charging System Light . . . . . . . . . 107
Check
Ignition Transmission Lock . . . 225
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . 107
Child Restraints Infants and Young Children . . . . . 75
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 80
Older Children . . . . . . . . . . . . . . . . . . 73
Securing . . . . . . . . . . . . . . . . . . . . 86, 88
Systems . . . . . . . . . . . . . . . . . . . . . . . . 77
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 269
Interior Care . . . . . . . . . . . . . . . . . . 274
Climate Control Systems . . . . . . . 142 Air Conditioning . . . . . . . . . . . . . . 142
Automatic . . . . . . . . . . . . . . . . . . . . . 144
Heating . . . . . . . . . . . . . . . . . . . . . . . 142
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Cluster, Instrument . . . . . . . . . . . . . 102
Collision Damage Repair . . . . . . . 302
Compact Spare Tire . . . . . . . . . . . . 262
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compass . . . . . . . . . . . . . . . . . . . . . . . . 99