2017 GMC TERRAIN contact

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
224 Vehicle Care
Infrequent Usage: Remove the
black, negative (−) cable from the
battery to keep the battery from
running down.
Extended Storage: Remove the
black, negative (−) cable from the
battery or use a battery trickle
charger.
All-Wheel Drive
Transfer Case
Under normal driving conditions,
transfer case fluid does not require
maintenance unless there is a fluid
leak or unusual noise. If required,
have the transfer case serviced by
your dealer.
Starter Switch Check
{Warning
When you are doing this
inspection, the vehicle could
move suddenly. If the vehicle
moves, you or others could be
injured.
1. Before starting this check, be sure there is enough room
around the vehicle.
2. Apply both the parking brake and the regular brake.
Do not use the accelerator
pedal, and be ready to turn off
the engine immediately if it
starts.
3. Try to start the engine in each gear. The vehicle should start
only in P (Park) or N (Neutral).
If the vehicle starts in any other
position, contact your dealer for
service.
Automatic Transmission
Shift Lock Control
Function Check
{Warning
When you are doing this
inspection, the vehicle could
move suddenly. If the vehicle
moves, you or others could be
injured.
1. Before starting this check, be sure there is enough room
around the vehicle. It should be
parked on a level surface.
2. Apply the parking brake. Be ready to apply the regular
brake immediately if the vehicle
begins to move.
3. With the engine off, turn the ignition on, but do not start the
engine. Without applying the
regular brake, try to move the
shift lever out of P (Park) with
normal effort. If the shift lever
moves out of P (Park), contact
your dealer for service.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
Vehicle Care 225
Ignition Transmission
Lock Check
While parked and with the parking
brake set, try to turn the ignition to
LOCK/OFF in each shift lever
position.
.The ignition should turn to
LOCK/OFF only when the shift
lever is in P (Park).
. The ignition key should come
out only in LOCK/OFF.
Contact your dealer if service is
required.
Park Brake and P (Park)
Mechanism Check
{Warning
When you are doing this check,
the vehicle could begin to move.
You or others could be injured
and property could be damaged.
Make sure there is room in front
of the vehicle in case it begins to (Continued)
Warning (Continued)
roll. Be ready to apply the regular
brake at once should the vehicle
begin to move.
Park on a fairly steep hill, with the
vehicle facing downhill. Keeping
your foot on the regular brake, set
the parking brake.
. To check the parking brake's
holding ability: With the engine
running and the transmission in
N (Neutral), slowly remove foot
pressure from the regular brake
pedal. Do this until the vehicle is
held by the parking brake only.
. To check the P (Park)
mechanism's holding ability:
With the engine running, shift to
P (Park). Then release the
parking brake followed by the
regular brake.
Contact your dealer if service is
required.
Wiper Blade Replacement
Windshield wiper blades should be
inspected for wear and cracking.
See Maintenance Schedule 0280.
Replacement blades come in
different types and are removed in
different ways. For proper type and
length, see Maintenance
Replacement Parts 0290.
Caution
Allowing the wiper arm to touch
the windshield when no wiper
blade is installed could damage
the windshield. Any damage that
occurs would not be covered by
the vehicle warranty. Do not allow
the wiper arm to touch the
windshield.
Front Wiper Blade
Replacement
To replace the front wiper blades:
1. Lift the wiper arm from the windshield until no further
movement is possible.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
Vehicle Care 227
Headlamp Aiming
Headlamp aim has been preset and
should need no further adjustment.
If the vehicle is damaged in a crash,
the headlamp aim may be affected.
If adjustment to the headlamps is
necessary, see your dealer.
Bulb Replacement
For the proper type of replacement
bulbs, seeReplacement
Bulbs 0230.
For any bulb changing procedure
not listed in this section, contact
your dealer.
Halogen Bulbs
{Warning
Halogen bulbs have pressurized
gas inside and can burst if you
drop or scratch the bulb. You or
others could be injured. Be sure
to read and follow the instructions
on the bulb package.
Taillamps, Turn Signal,
Sidemarker, Stoplamps,
and Back-Up Lamps
1. Stop/Tail/Turn Signal/ Sidemarker Lamp
2. Auxiliary Taillamp
3. Back-up Lamp
Stop/Tail/Turn Signal/
Sidemarker Lamp
To replace one of these lamps:
1. Open the liftgate. See Liftgate 033.
2. Remove the two screw covers from the taillamp assembly.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
230 Vehicle Care
License Plate Lamp
Lamp Assembly
Bulb Assembly
1. Bulb Socket2. Bulb
3. Lamp Assembly
To replace one of these bulbs:
1. Open the liftgate partway. See Liftgate 033.
2. Push the left end of the lamp assembly toward the right.
3. Pull the lamp assembly down to remove it from the liftgate.
4. Turn the bulb socket (1) counterclockwise to remove it
from the lamp assembly (3).
5. Pull the bulb (2) straight out of the bulb socket (1).
6. Push the replacement bulb straight into the bulb socket
and turn the bulb socket
clockwise to install it into the
lamp assembly.
7. Push the lamp assembly into the liftgate engaging the clip
side first.
8. Push on the lamp side opposite the clip until the lamp assembly
snaps into place.
Replacement Bulbs
Exterior Lamp Bulb
Number
Auxiliary Taillamp 161
Back-Up Lamp 921
License Plate Lamp W5WLL
Taillamp/Turn Signal
Lamp/Stop Lamp/
Sidemarker 3057K RD
For replacement bulbs not listed
here, contact your dealer.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
242 Vehicle Care
Normal Occupant Weight:The
number of occupants a vehicle
is designed to seat multiplied by
68 kg (150 lb). See Vehicle Load
Limits 0161.
Occupant Distribution
:
Designated seating positions.
Outward Facing Sidewall
:The
side of an asymmetrical tire that
has a particular side that faces
outward when mounted on a
vehicle. The side of the tire that
contains a whitewall, bears
white lettering, or bears
manufacturer, brand, and/or
model name molding that is
higher or deeper than the same
moldings on the other sidewall
of the tire.
Passenger (P-Metric) Tire
:A
tire used on passenger cars and
some light duty trucks and
multipurpose vehicles.
Recommended Inflation
Pressure
:Vehicle
manufacturer's recommended tire inflation pressure as shown
on the tire placard. See
Tire
Pressure 0243 andVehicle
Load Limits 0161.
Radial Ply Tire
:A pneumatic
tire in which the ply cords that
extend to the beads are laid at
90 degrees to the centerline of
the tread.
Rim
:A metal support for a tire
and upon which the tire beads
are seated.
Sidewall
:The portion of a tire
between the tread and the bead.
Speed Rating
:An
alphanumeric code assigned to
a tire indicating the maximum
speed at which a tire can
operate.
Traction
:The friction between
the tire and the road surface.
The amount of grip provided.
Tread
:The portion of a tire that
comes into contact with
the road. Treadwear Indicators
:Narrow
bands, sometimes called wear
bars, that show across the tread
of a tire when only 1.6 mm (1/
16 in) of tread remains. See
When It Is Time for New
Tires 0249.
UTQGS (Uniform Tire Quality
Grading Standards)
:A tire
information system that provides
consumers with ratings for a
tire's traction, temperature, and
treadwear. Ratings are
determined by tire
manufacturers using
government testing procedures.
The ratings are molded into the
sidewall of the tire. See Uniform
Tire Quality Grading 0252.
Vehicle Capacity Weight
:The
number of designated seating
positions multiplied by
68 kg (150 lb) plus the rated
cargo load. See Vehicle Load
Limits 0161.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
Vehicle Care 255
Warning (Continued)
A Type S low-profile cable can be
used only if the cable
manufacturer recommends it for
use on the vehicle, the tire size
combination, and road conditions.
Follow the manufacturer's
instructions. To help avoid
damage to the vehicle, drive
slowly, readjust or remove the
cable if it is contacting the vehicle
and do not spin the vehicle's tires.
Install the cables on the front tires
only. Cables should not be
installed on the spare tire or on
the optional 19-inch tire.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires
are maintained properly. SeeTires
0 235. If air goes out of a tire, it is
much more likely to leak out slowly.
But if there ever is a blowout, here
are a few tips about what to expect
and what to do: If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction as
used in a skid. Stop pressing the
accelerator pedal and steer to
straighten the vehicle. It may be
very bumpy and noisy. Gently brake
to a stop, well off the road,
if possible.
{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash.
Never attempt to re-inflate a tire
that has been driven on while
(Continued)
Warning (Continued)
severely underinflated or flat.
Have your dealer or an authorized
tire service center repair or
replace the flat tire as soon as
possible.
{Warning
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the
appropriate safety equipment and
training. If a jack is provided with
the vehicle, it is designed only for
changing a flat tire. If it is used for
anything else, you or others could
be badly injured or killed if the
vehicle slips off the jack. If a jack
is provided with the vehicle, only
use it for changing a flat tire.
If a tire goes flat, avoid further tire
and wheel damage by driving slowly
to a level place, well off the road,

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
276 Vehicle Care
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change(Continued)
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9919509) - 2017 - crc - 8/16/16
Customer Information 295
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 295
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 297
Customer Assistance for Text Telephone (TTY) Users . . . . . 298
Online Owner Center . . . . . . . . . 298
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 299
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 299
Scheduling Service Appointments . . . . . . . . . . . . . . . 301
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 301
Collision Damage Repair . . . . . 302
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 304
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 305 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 306
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 306
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 306
Event Data Recorders . . . . . . . . 307
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 307
Infotainment System . . . . . . . . . . 308
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be