2017 GMC SIERRA infotainment

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955992) - 2017 - crc - 4/18/17
474 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 474
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 476
Customer Assistance for Text Telephone (TTY) Users . . . . . 477
Online Owner Center . . . . . . . . . 477
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 478
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 478
Scheduling Service Appointments . . . . . . . . . . . . . . . 480
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 480
Collision Damage Repair . . . . . 481
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 483
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 484
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 484 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 485
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 485
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 485
Event Data Recorders . . . . . . . . 486
OnStar . . . . . . . . . . . . . . . . . . . . . . . 486
Infotainment System . . . . . . . . . . 487
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955992) - 2017 - crc - 4/18/17
Customer Information 487
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 493.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955992) - 2017 - crc - 4/18/17
490 OnStar
Navigation
OnStar navigation requires a
specific OnStar service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone. Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Subscribers can have directions
sent to the vehicle’ s navigation
screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955992) - 2017 - crc - 4/18/17
Index 501
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . 474
D
Damage Repair, Collision . . . . . . . 481
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 487
OnStar . . . . . . . . . . . . . . . . . . . . . . . 486
Data Recorders, Event . . . . . . . . . 486
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 181
Defensive Driving . . . . . . . . . . . . . . . 254
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 492
Distracted Driving . . . . . . . . . . . . . . . 253
Dome Lamps . . . . . . . . . . . . . . . . . . . 185
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 152
Ajar Messages . . . . . . . . . . . . . . . 158
Delayed Locking . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Locks . . . . . . . . . . . . . . . . . . . . 40
Drive Belt Routing, Engine . . . . . . 473
Driver Assistance Systems . . . . . 305
Driver Information Center (DIC) . . . . . . . . . . . . . 152, 154 Driving
Assistance Systems . . . . . . . . . . 308
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 320
Defensive . . . . . . . . . . . . . . . . . . . . . 254
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 254
For Better Fuel Economy . . . . . . . 31
Hill and Mountain Roads . . . . . . 262
If the Vehicle is Stuck . . . . . . . . . 264
Loss of Control . . . . . . . . . . . . . . . 256
Off-Road . . . . . . . . . . . . . . . . . . . . . 257
Off-Road Recovery . . . . . . . . . . . 256
Vehicle Load Limits . . . . . . . . . . . 265
Wet Roads . . . . . . . . . . . . . . . . . . . 261
Winter . . . . . . . . . . . . . . . . . . . . . . . . 263
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 246
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 317
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 350
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 393
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 393
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 396, 398
Overload . . . . . . . . . . . . . . . . . . . . . 392 Emergency
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 489
Engine Air Cleaner/Filter . . . . . . . . . . . . . 371
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 144
Compartment Overview . . . . . . . 359
Coolant . . . . . . . . . . . . . . . . . . . . . . . 374
Coolant Heater . . . . . . . . . . . . . . . 278
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 138
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 149
Cooling System . . . . . . . . . . . . . . . 372
Cooling System Messages . . . 159
Drive Belt Routing . . . . . . . . . . . . 473
Exhaust . . . . . . . . . . . . . . . . . . . . . . 282
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Oil Life System . . . . . . . . . . . . . . . 367
Oil Messages . . . . . . . . . . . . . . . . . 159
Oil Pressure Gauge . . . . . . . . . . 137
Oil Pressure Light . . . . . . . . . . . . 150
Overheated Protection Operating Mode . . . . . . . . . . . . . 378
Overheating . . . . . . . . . . . . . . . . . . 376
Power Messages . . . . . . . . . . . . . 160
Running While Parked . . . . . . . . 282
Starting . . . . . . . . . . . . . . . . . . . . . . . 275

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955992) - 2017 - crc - 4/18/17
Index 503
General InformationService and Maintenance . . . . . 454
Towing . . . . . . . . . . . . . . . . . . . . . . . . 320
Vehicle Care . . . . . . . . . . . . . . . . . . 356
Glass Replacement . . . . . . . . . . . . . 389
Glove Box . . . . . . . . . . . . . . . . . . . . . . 119
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 478
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 389
Hazard Warning Flashers . . . . . . . 182
Head Restraints . . . . . . . . . . . . . . . . . 56
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 389
Automatic . . . . . . . . . . . . . . . . . . . . . 181
Bulb Replacement . . . . . . . . . . . . 389
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 181
Flash-to-Pass . . . . . . . . . . . . . . . . . 181
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 390
High-Beam On Light . . . . . . . . . . 151
High/Low Beam Changer . . . . . 180
Lamps On Reminder . . . . . . . . . 151
Heated
Steering Wheel . . . . . . . . . . . . . . . 125
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Heated Mirrors . . . . . . . . . . . . . . . . . . . 48
Heater
Engine Coolant . . . . . . . . . . . . . . . 278
Heating . . . . . . . . . . . . . . .243, 245, 246
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 392
High-Beam On Light . . . . . . . . . . . . 151
High-Speed Operation . . . . . . . . . . 410
Hill and Mountain Roads . . . . . . . . 262
Hill Descent Control (HDC) . . . . . 301
Hill Descent Control Light . . . . . . . 147
Hill Start Assist (HSA) . . . . . . . . . . 298
Home Page . . . . . . . . . . . . . . . . 194, 196
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 66
HVAC . . . . . . . . . . . . . . . . .243, 245, 246
I
Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Ignition Positions . . . . . . . . . . . . . . . 274
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 388
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 45
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . 148 Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 89
Infotainment . . . . . . . . . . . . . . . . . . . . 188
Infotainment System . . . . . . . . . . . . 487
Instrument Cluster . . . . . . . . . . . . . . 132
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . .119
Interior Rearview Mirrors . . . . . . . . . 50
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jack Auxiliary . . . . . . . . . . . . . . . . . . . . . . 214
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 435
K
Key and Lock Messages . . . . . . . . 160
Keyless EntryRemote (RKE) System . . . . . . . . . 36
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
L
Labeling, Tire Sidewall . . . . . . . . . . 402
Lamps Auxiliary RoofMounted Lamp . . . . . . . . . . . . . . 183
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 184
Daytime Running (DRL) . . . . . . 181
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 185

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955992) - 2017 - crc - 4/18/17
508 Index
Service (cont'd)Climate Control
System . . . . . . . . . . . . . . . . . 243, 245
Doing Your Own Work . . . . . . . . 358
Maintenance Records . . . . . . . . 468
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 454
Parts Identification Label . . . . . 469
Publications Ordering Information . . . . . . . . . . . . . . . . . . 483
Scheduling Appointments . . . . . 480
Services Special Application . . . . . . . . . . . 461
Servicing the Airbag . . . . . . . . . . . . . 85
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 387
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 279
Out of Park . . . . . . . . . . . . . . . . . . . 280
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 182
Snow Plow . . . . . . . . . . . . . . . . . . . . . 350
Software Updates . . . . . . . . . . . . . . 197
Special Application Services . . . . 461
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 470
Speedometer . . . . . . . . . . . . . . . . . . . 136 StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 148
Start Assist, Hill . . . . . . . . . . . . . . . . . 298
Start Vehicle, Remote . . . . . . . . . . . 38
Starter Switch Check . . . . . . . . . . . 387
Starting the Engine . . . . . . . . . . . . . 275
Steering . . . . . . . . . . . . . . . . . . . . . . . . 255 Fluid, Power . . . . . . . . . . . . . . . . . . 379
Heated Wheel . . . . . . . . . . . . . . . . 125
Wheel Adjustment . . . . . . . . . . . . 124
Wheel Controls . . . . . . . . . . . . . . . 125
Steering System Messages . . . . . 163
Steps Power Assist . . . . . . . . . . . . . . . . . . . 42
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 390
Storage Areas Center Console . . . . . . . . . . . . . . . 120
Floor Console . . . . . . . . . . . . . . . . 121
Glove Box . . . . . . . . . . . . . . . . . . . . .119
Instrument Panel . . . . . . . . . . . . . .119
Sunglasses . . . . . . . . . . . . . . . . . . . 120
Storage Compartments . . . . . . . . . 119
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 264
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 53
Sunglass Storage . . . . . . . . . . . . . . . 120
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 79
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 308
Infotainment . . . . . . . . . . . . . 188, 487
Noise Control . . . . . . . . . . . . . . . . . 386
Systems Driver Assistance . . . . . . . . . . . . . 305
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 136
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 41
TaillampsBulb Replacement . . . . . . . . . . . . 390
Text Telephone (TTY) Users . . . . 477
Theft-Deterrent Systems . . . . . . . . . 45
Immobilizer . . . . . . . . . . . . . . . . . . . . . 45
Throttle, Adjustable . . . . . . . . . . . . . 273
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400 All-Season . . . . . . . . . . . . . . . . . . . . 401
All-Terrain . . . . . . . . . . . . . . . . . . . . 402
Buying New Tires . . . . . . . . . . . . . 418
Chains . . . . . . . . . . . . . . . . . . . . . . . . 422
Changing . . . . . . . . . . . . . . . . . . . . . 425
Designations . . . . . . . . . . . . . . . . . 405
Different Size . . . . . . . . . . . . . . . . . 419