2017 GMC SAVANA PASSENGER service

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
Service and Maintenance 305
.Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0307 for GM approved
fluids.
. Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed. Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.
Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure.
. Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
306 Service and Maintenance
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, seeInterior Care 0294 and
Exterior Care 0289.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
. Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear.
. Your dealer has the required
equipment to ensure proper
wheel alignment.
Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
. Signs of damage include
scratches, cracks, and chips. .
Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed.
Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
. Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and
replace them when needed.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
Service and Maintenance 307
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see the
maintenance schedule section in the Duramax diesel supplement.
Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.Usage Fluid/Lubricant
Automatic Transmission DEXRON
®-VI Automatic Transmission Fluid.
Chassis Lubrication, Parking Brake Cable Guides Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or
lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL
®Coolant.
See Engine Coolant 0228.
Engine Oil Engine oil meeting the dexos1™ specification of the proper SAE viscosity
grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine
Oil 0220.
Front Wheel Bearings Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. 1051344, in Canada 993037).
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819).
Key Lock Cylinders, Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Power Steering System GM Power Steering Fluid (GM Part No. 19329450, in Canada 89021186).

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
308 Service and Maintenance
UsageFluid/Lubricant
Rear Axle (Dual Rear Wheels) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678).
Rear Axle (Single Rear Wheels) SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.
Maintenance Replacement Parts
If the vehicle has the Duramax diesel engine, see the Duramax diesel supplement.
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22909882 A3097C
Engine Oil Filter 19303975 PF48E
Spark Plugs 12621258 41-110
Wiper Blades –56.0 cm (22 in) 15214346 —

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
Service and Maintenance 309
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
310 Technical Data
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 310
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 310
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 311
Engine Drive Belt Routing . . . . 313
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
0 311 for the vehicle's engine code.
Service Parts
Identification Label
This label, on the rear edge of the
passenger side front door, has the
following information:
.
Vehicle Identification
Number (VIN).
. Model designation.
. Paint information.
. Production options and special
equipment.
Do not remove this label from the
vehicle.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
314 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 314
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 316
Customer Assistance for Text Telephone (TTY) Users . . . . . 317
Online Owner Center . . . . . . . . . 317
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 318
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 318
Scheduling Service Appointments . . . . . . . . . . . . . . . 320
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 320
Collision Damage Repair . . . . . 321
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 323
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 324
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 325
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 325
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 325
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 326
Event Data Recorders . . . . . . . . 326
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 327
Infotainment System . . . . . . . . . . 327
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 5/2/16
Customer Information 315
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada