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288 Vehicle Care
Caution (Continued)
the negative jumper cable to the
fixed antenna bracket. Avoid
touching the negative cable clamp
to the air conditioning line. Failure
to do either of these could
damage the vehicle. The repairs
would not be covered by the
vehicle warranty.
9. Now start the vehicle with the good battery and run the
engine for a while.
10. Try to start the vehicle that had the dead battery. If it will not
start after a few tries, it
probably needs service.
Caution
If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
(Continued)
Caution (Continued)
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle
and removing the jumper cables,
allow it to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty.
Do not lash or hook to
suspension components. Use the
proper straps around the tires to
secure the vehicle.
Use only a flatbed tow truck for
towing a disabled vehicle. Never
use a sling type lift or damage will
occur. Use ramps to help reduce
approach angles if necessary.
A towed vehicle should have its
drive wheels off the ground.
Consult a professional towing
service if the disabled vehicle must
be towed.
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290 Vehicle Care
Dolly Towing
Rear Towing (Rear Wheels Off the
Ground)
To tow the vehicle from the rear:1. Attach the dolly to the tow vehicle following the dolly
manufacturer's instructions.
2. Drive the rear wheels onto the dolly.
3. Firmly set the parking brake. See Parking Brake 0191.
4. Put the transmission in P (Park). 5. Secure the vehicle to the dolly
following the manufacturer's
instructions.
6. Use an adequate clamping device designed for towing to
ensure that the front wheels
are locked into the straight
position.
7. Turn the ignition to LOCK/OFF.
If the tow vehicle will not be
started or driven for six weeks
or more, remove the battery
cable from the negative
terminal (post) of the battery to
prevent the battery from
draining while towing.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and
Lubricants 0308.
Washing the Vehicle
To preserve the vehicle's finish,
wash it often and out of direct
sunlight.
Caution
Do not use petroleum-based,
acidic, or abrasive cleaning
agents as they can damage the
vehicle's paint, metal, or plastic
parts. If damage occurs, it would
not be covered by the vehicle
warranty. Approved cleaning
products can be obtained from
(Continued)
GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
Service and Maintenance 305
Special Application
Services
.Vehicles with Dual Wheels:
Check dual wheel nut torque at
160, 1 600, and 10 000 km (100,
1,000, and 6,000 mi) of driving.
Repeat this service whenever a
tire/wheel is serviced or
removed.
. Severe Commercial Use
Vehicles Only: Lubricate chassis
components every oil change.
. Have underbody flushing service
performed. See “Underbody
Maintenance” inExterior Care
0 290.
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required.
It is recommended that your dealer
perform these services —their
trained dealer technicians know
your vehicle best. Your dealer can
also perform a thorough
assessment with a multi-point
inspection to recommend when your
vehicle may need attention.
The following list is intended to
explain the services and conditions
to look for that may indicate
services are required.
Battery
The 12-volt battery supplies power
to start the engine and operate any
additional electrical accessories. .
To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of
cracking or splitting.
. Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
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320 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 kilometers from where your
trip was started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
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OnStar 329
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 329
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 330
Security . . . . . . . . . . . . . . . . . . . . . . 330
Navigation . . . . . . . . . . . . . . . . . . . . 331
Connections . . . . . . . . . . . . . . . . . . 332
Diagnostics . . . . . . . . . . . . . . . . . . . 333
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 334
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid
subscription and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service,
and GPS satellite signals to be
available and operating. OnStar acts
as a link to existing emergency
service providers. OnStar may
collect information about you and
your vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Press
=to:
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
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330 OnStar
.Obtain and customize the Wi-Fi®
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block™,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown
®,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
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336 OnStar
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0214. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
340 Index
Automatic (cont'd)Transmission Fluid . . . . . . . . . . . 224
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 189
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 240
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 147
Avoiding Untrusted Media
Devices . . . . . . . . . . . . . . . . . . . . . . . 142
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 238
B
Battery Load Management . . . . . . . . . . . . 131
Power Protection . . . . . . . . . . . . . 132
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . .113
Battery - North America . . . . 238, 285
Blade Replacement, Wiper . . . . . 241
Bluetooth
Overview . . . . . . . . . . . . . . . . . . . . . 152
Brake System Warning Light . . . . . . . . 105
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Antilock . . . . . . . . . . . . . . . . . . . . . . . 190
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Parking . . . . . . . . . . . . . . . . . . . . . . . 191
System Messages . . . . . . . . . . . . .113 Braking . . . . . . . . . . . . . . . . . . . . . . . . . 168
Break-In, New Vehicle . . . . . . . . . . 177
Bulb Replacement . . . . . . . . . . . . . . 247
Center High-MountedStoplamp (CHMSL) . . . . . . . . . 246
Front Turn Signal, Sidemarker, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 244
Halogen Bulbs . . . . . . . . . . . . . . . . 242
Headlamp Aiming . . . . . . . . . . . . . 242
Headlamps . . . . . . . . . . . . . . 242, 243
License Plate Lamps . . . . . . . . . 246
Taillamps . . . . . . . . . . . . . . . . . . . . . 245
Buying New Tires . . . . . . . . . . . . . . . 270
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 91
California Fuel Requirements . . . . . . . . . . . 201
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 217
California Proposition
65 Warning . . . . . . . . . .217, 238, 285
Camera Rear Vision (RVC) . . . . . . . . . . . . 197
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 312 Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 185
Winter Driving . . . . . . . . . . . . . . . . 171
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 86
Cargo Door Relocking . . . . . . . . . . . 30
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 142
Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . . . 246
Chains, Tire . . . . . . . . . . . . . . . . . . . . 275
Charging System Light . . . . . . . . . 102
Check
Ignition Transmission Lock . . . 241
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . 103
Child Restraints Infants and Young Children . . . . . 69
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 74
Older Children . . . . . . . . . . . . . . . . . . 67
Securing . . . . . . . . . . . . . . . . . . . . 81, 83
Systems . . . . . . . . . . . . . . . . . . . . . . . . 71
Cigarette Lighter . . . . . . . . . . . . . . . . . 95
Circuit Breakers . . . . . . . . . . . . . . . . 248
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 290
Interior Care . . . . . . . . . . . . . . . . . . 295