2017 GMC SAVANA phone

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
Customer Information 319
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
Customer Information 323
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
319.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
328 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 334.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
330 OnStar
.Obtain and customize the Wi-Fi®
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block™,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown
®,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
OnStar 335
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency Statement
0 325.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
Index 341
Climate Control Systems . . . . . . . 160Air Conditioning . . . . . . . . . . . . . . 160
Heating . . . . . . . . . . . . . . . . . . . . . . . 160
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Rear Heating System . . . . . . . . . 162
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . 96
Collision Damage Repair . . . . . . . 322
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 86
Compass . . . . . . . . . . . . . . . . . . . . . . . . 91
Messages . . . . . . . . . . . . . . . . . . . . .114
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 332
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 168
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 229
Engine Temperature Gauge . . . . 99
Cooling . . . . . . . . . . . . . . . . . . . . 160, 162
Cooling System . . . . . . . . . . . . . . . . . 228 Engine Messages . . . . . . . . . . . . .114
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 321
Cruise Control . . . . . . . . . . . . . . . . . . 194 Cruise Control (cont'd)
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Customer Assistance . . . . . . . . . . . 318 Offices . . . . . . . . . . . . . . . . . . . . . . . . 317
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 318
Customer Information Service PublicationsOrdering Information . . . . . . . . 324
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 315
D
Damage Repair, Collision . . . . . . . 322
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 328
OnStar . . . . . . . . . . . . . . . . . . . . . . . 327
Data Recorders, Event . . . . . . . . . 327
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . 167
Delayed Locking . . . . . . . . . . . . . . . . . 30
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 147
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 333
Distracted Driving . . . . . . . . . . . . . . . 167
Dome Lamps . . . . . . . . . . . . . . . . . . . 130 Door
Ajar Messages . . . . . . . . . . . . . . . .114
Cargo Door Relocking . . . . . . . . . . 30
Delayed Locking . . . . . . . . . . . . . . . . 30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Locks . . . . . . . . . . . . . . . . . . . . 30
Rear Doors . . . . . . . . . . . . . . . . . . . . . 33
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Drive Belt Routing, Engine . . . . . . 314
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 109
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 205
Defensive . . . . . . . . . . . . . . . . . . . . . 167
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 168
For Better Fuel Economy . . . . . . . 22
Hill and Mountain Roads . . . . . . 171
If the Vehicle is Stuck . . . . . . . . . 173
Loss of Control . . . . . . . . . . . . . . . 169
Off-Road Recovery . . . . . . . . . . . 169
Vehicle Load Limits . . . . . . . . . . . 173
Wet Roads . . . . . . . . . . . . . . . . . . . 170
Winter . . . . . . . . . . . . . . . . . . . . . . . . 171
Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . . . 269

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
Index 345
Messages (cont'd)Vehicle . . . . . . . . . . . . . . . . . . . . . . . .113
Vehicle Reminder . . . . . . . . . . . . . 120
Mirrors
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 36
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 37
Manual . . . . . . . . . . . . . . . . . . . . . . . . . 36
Manual Rearview . . . . . . . . . . . . . . . 37
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 36
Mirrors, Interior Rearview . . . . . . . . 37
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 263
Multi-band Antenna . . . . . . . . . . . . . 142
N
Navigation
OnStar®. . . . . . . . . . . . . . . . . . . . . . 331
New Vehicle Break-In . . . . . . . . . . . 177
Noise Control System . . . . . . . . . . 239
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . . 116
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 97 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 169 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 221
Engine Oil Life System . . . . . . . 223
Engine Oil Pressure Gauge . . . . . 98
Messages . . . . . . . . . . . . . . . . . . . . .115
Pressure Light . . . . . . . . . . . . . . . . 107
Older Children, Restraints . . . . . . . 67
Online Owner Center . . . . . . . . . . . 318
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 327
OnStar System . . . . . . . . . . . . . . . . . 152
OnStar
®Additional
Information . . . . . . . . . . . . . . . . . . . . 334
OnStar
®Connections . . . . . . . . . . . 332
OnStar®Diagnostics . . . . . . . . . . . . 333
OnStar®Emergency . . . . . . . . . . . . 330
OnStar®Navigation . . . . . . . . . . . . . 331
OnStar®Overview . . . . . . . . . . . . . . 329
OnStar®Security . . . . . . . . . . . . . . . 330
Operation Infotainment System . . . . . . . . . . 137
Ordering
Service Publications . . . . . . . . . . 324
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Overheating, Engine . . . . . . . . . . . . 232
Overview . . . . . . . . . . . . . . . . . . 134, 136
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 183
Shifting Out of . . . . . . . . . . . . . . . . 184
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 191
Brake and P (Park)Mechanism Check . . . . . . . . . . 241
Over Things That Burn . . . . . . . 184
Parking Assist . . . . . . . . . . . . . . . . . . 199
Perchlorate Materials
Requirements, California . . . . . . 217
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 120
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 152
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 30
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 94
Protection, Battery . . . . . . . . . . . . 132
Retained Accessory (RAP) . . . 181
Seat Adjustment . . . . . . . . . . . . . . . . 42
Steering Fluid . . . . . . . . . . . . . . . . . 234
Windows . . . . . . . . . . . . . . . . . . . . . . . 38
Pregnancy, Using Safety Belts . . . 54
Privacy Vehicle Data Recording . . . . . . . 326

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-9967828) -
2017 - crc - 6/29/17
Index 347
SecurityLight . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Messages . . . . . . . . . . . . . . . . . . . . .118
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 330
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 34
Service . . . . . . . . . . . . . . . . . . . . . . . . . 165 Accessories and
Modifications . . . . . . . . . . . . . . . . 218
Climate Control System . . . . . . . 160
Doing Your Own Work . . . . . . . . 218
Engine Soon Light . . . . . . . . . . . . 103
Maintenance Records . . . . . . . . 310
Maintenance, General Information . . . . . . . . . . . . . . . . . . 299
Parts Identification Label . . . . . .311
Publications Ordering Information . . . . . . . . . . . . . . . . . . 324
Scheduling Appointments . . . . . 321
Vehicle Messages . . . . . . . . . . . . .118
Services Special Application . . . . . . . . . . . 305
Servicing the Airbag . . . . . . . . . . . . . 66
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 240
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 183
Out of Park . . . . . . . . . . . . . . . . . . . 184 Side Door . . . . . . . . . . . . . . . . . . . . . . . 32
Sidemarker
Bulb Replacement . . . . . . . . . . . . 244
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 129
Sliding Door . . . . . . . . . . . . . . . . . . . . . 33
Special Application Services . . . . 305
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 312
Speedometer . . . . . . . . . . . . . . . . . . . . 97
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 106
Start Vehicle, Remote . . . . . . . . . . . 28
Starter Switch Check . . . . . . . . . . . 240
Starting the Engine . . . . . . . . . . . . . 179
Steering . . . . . . . . . . . . . . . . . . . . . . . . 168 Fluid, Power . . . . . . . . . . . . . . . . . . 234
Wheel Adjustment . . . . . . . . . . . . . . 89
Wheel Controls . . . . . . . . . . . . . . . . . 89
Storage Areas Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Storage Compartments . . . . . . . . . . 86
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 173
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 40
Swing-out Windows . . . . . . . . . . . . . . 38
Switches Airbag On-Off . . . . . . . . . . . . . . . . . . . 63
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System
Infotainment . . . . . . . . . . . . . 133, 328
Noise Control . . . . . . . . . . . . . . . . . 239T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 245
Text Telephone (TTY) Users . . . . 318
Theft-Deterrent Systems . . . . . . . . . 34
Immobilizer . . . . . . . . . . . . . . . . . . . . . 34
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254 All-Season . . . . . . . . . . . . . . . . . . . . 255
All-Terrain . . . . . . . . . . . . . . . . . . . . 255
Buying New Tires . . . . . . . . . . . . . 270
Chains . . . . . . . . . . . . . . . . . . . . . . . . 275
Changing . . . . . . . . . . . . . . . . . . . . . 277
Designations . . . . . . . . . . . . . . . . . 258
Different Size . . . . . . . . . . . . . . . . . 272
Dual Rotation . . . . . . . . . . . . . . . . . 269
Full-Size Spare . . . . . . . . . . . . . . . 284
If a Tire Goes Flat . . . . . . . . . . . . 275
Inspection . . . . . . . . . . . . . . . . . . . . 267
Messages . . . . . . . . . . . . . . . . . . . . .119
Pressure . . . . . . . . . . . . . . . . . . . . . . 262
Pressure Light . . . . . . . . . . . . . . . . 107
Pressure Monitor Operation . . 264
Pressure Monitor System . . . . . 263
Rotation . . . . . . . . . . . . . . . . . . . . . . 268
Sidewall Labeling . . . . . . . . . . . . . 256