2017 GMC ACADIA phone

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
Customer Information 387
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0381.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
388 Customer Information
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
392 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0388.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
396 Customer Information
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
398 OnStar
.Obtain and customize the Wi-Fi®
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block™,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown
®,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
OnStar 403
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency
Statement 0394.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
Index 409
CheckMalfunction Indicator
Engine Light . . . . . . . . . . . . . . . . 132
Child Restraints Infants and Young Children . . . . . 89
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 94
Older Children . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . . . . . . 102, 104
Systems . . . . . . . . . . . . . . . . . . . . . . . . 91
Circuit Breakers . . . . . . . . . . . . . . . . 307
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 358
Interior Care . . . . . . . . . . . . . . . . . . 363
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 202
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Cluster, Instrument . . . . . . . . . . . . . 123
Collision Damage Repair . . . . . . . 391
Compact Spare Tire . . . . . . . . . . . . 350
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 107
Compass . . . . . . . . . . . . . . . . . . . . . . . 118 Messages . . . . . . . . . . . . . . . . . . . . 149
Compressor Kit, Tire Sealant . . . 337
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 399 Control . . . . . . . . . . . . . . . . . . . . . . . . . 242
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 240
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 136
Control of a Vehicle . . . . . . . . . . . . . 211
Convex Mirrors . . . . . . . . . . . . . . . . . . 48
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 294
Engine Temperature Gauge . . 129
Cooling . . . . . . . . . . . . . . . . . . . . 202, 205
Cooling System . . . . . . . . . . . . . . . . . 293
Engine Messages . . . . . . . . . . . . 150
Courtesy Lamps . . . . . . . . . . . . . . . . 174
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 390
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cruise Control . . . . . . . . . . . . . . . . . . 244 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Messages . . . . . . . . . . . . . . . . . . . . 149
Cruise Control, Adaptive . . . . . . . . 246
Customer Assistance . . . . . . . . . . . 387 Offices . . . . . . . . . . . . . . . . . . . . . . . . 386
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 387 Customer Information
Service Publications
Ordering Information . . . . . . . . 393
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 384
D
Damage Repair, Collision . . . . . . . 391
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 396
Data Recorders, Event . . . . . . . . . 396
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 171
Defensive Driving . . . . . . . . . . . . . . . 211
Delayed Locking . . . . . . . . . . . . . . . . . 39
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 191
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 401
Distracted Driving . . . . . . . . . . . . . . . 210
Dome Lamps . . . . . . . . . . . . . . . . . . . 174
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 141
Ajar Messages . . . . . . . . . . . . . . . 149
Delayed Locking . . . . . . . . . . . . . . . . 39
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Locks . . . . . . . . . . . . . . . . . . . . 39
Drive Belt Routing, Engine . . . . . . 383

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
Index 411
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 173
Folding Mirrors . . . . . . . . . . . . . . . . . . 49
Forward Automatic Braking . . . . . 261
Forward Collision Alert(FCA) System . . . . . . . . . . . . . . . . . 259
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 394
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . 262
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 57
Heated and Ventilated . . . . . . . . . . 61
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Additives . . . . . . . . . . . . . . . . . . . . . 270
Economy Driving . . . . . . . . . . . . . . . 27
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 272
Filling the Tank . . . . . . . . . . . . . . . 270
Foreign Countries . . . . . . . . . . . . 270
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 128
Low Fuel Warning Light . . . . . . . 139
Requirements, California . . . . . 269
System Messages . . . . . . . . . . . . 151
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 307 Fuses (cont'd)
Fuses and Circuit Breakers . . . 307
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . .311
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 313
G
Garage Door Opener . . . . . . . . . . . 165Programming . . . . . . . . . . . . . . . . . 165
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 129
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Odometer . . . . . . . . . . . . . . . . . . . . . 127
Speedometer . . . . . . . . . . . . . . . . . 127
Tachometer . . . . . . . . . . . . . . . . . . . 127
Trip Odometer . . . . . . . . . . . . . . . . 127
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 122
General Information Service and Maintenance . . . . . 367
Towing . . . . . . . . . . . . . . . . . . . . . . . . 272
Vehicle Care . . . . . . . . . . . . . . . . . . 282
Glove Box . . . . . . . . . . . . . . . . . . . . . . 107
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 388
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 305
Hands-Free Phone . . . . . . . . . . . . . 198
Hazard Warning Flashers . . . . . . . 173
Head Restraints . . . . . . . . . . . . . . . . . 55
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 305
Automatic . . . . . . . . . . . . . . . . . . . . . 172
Bulb Replacement . . . . . . . . . . . . 305
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 171
Flash-to-Pass . . . . . . . . . . . . . . . . . 171
High-Beam On Light . . . . . . . . . . 140
High/Low Beam Changer . . . . . 171
Lamps On Reminder . . . . . . . . . 140
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 66
Steering Wheel . . . . . . . . . . . . . . . .116
Heated and Ventilated Front
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Heated Mirrors . . . . . . . . . . . . . . . . . . . 49
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 228
Heating . . . . . . . . . . . . . . . . . . . . 202, 205
High Voltage Devices and
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 306
High-Beam On Light . . . . . . . . . . . . 140
High-Speed Operation . . . . . . . . . . 324