
Action and Description
Menu Item
Item
You can also sort the calls by selecting the drop down menu at
the top of the screen. You can choose: Missed
Outgoing
Incoming
All
All of your contacts from your phone display in alphabetical
order.
Contacts
B
Selecting this button allows
you to choose a specific letter
to view.
A-Z Jump
Displays the name of your phone and takes you to the phone
settings options.
Phone
Settings
C
From this menu, you can pair subsequent devices, set ring tones
and alerts. See Settings (page 397).
Displays all recent text messages.
Text
Messages
D
Use this keypad to dial in a phone number.
Phone
Keypad
E
Use the backspace button to delete numbers.
Press this button to begin a
call.
Call
Touch this button to send all calls directly to your voicemail.
New text message notifications are not displayed on the screen
and all ringtones and alerts are set to silent.
Do Not
Disturb
F
Users with phones having voice services
may see a button to access the feature.
For example, iPhone users see a Siri button.
A press and hold of the voice button on the
steering wheel also accesses this feature.
Making Calls
There are many ways to make calls from
the SYNC 3 system, including using voice
commands. See
Using Voice
Recognition (page 364). You can use the
touchscreen to place calls as well.
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To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available. To accept the call, select: Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
• 911 Assist (United States and Canada
Only). See Settings (page 397).
You can select any of the following during
an active phone call:
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Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port
(page 313).
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SiriusXM Traffic and Travel Link
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate
and subscribe to receive SiriusXM Traffic
and Travel Link information. It helps you
locate the best gas prices, find movie
listings, get current traffic alerts, view the
weather map, get accurate ski conditions
and see current sports scores. See Apps
(page 394).
The system calculates a reasonable
efficient route based on available speed
limits, traffic, and road conditions. You may
know a local short cut that is more efficient
at a given time than the route provided by
SYNC 3, but you should expect a slight
difference in minutes or miles with the
SYNC 3 route.
Navigation Map Updates
Annual navigation map updates are
available for purchase through your
dealership, by calling 1-866-462-8837 in
the United States and Canada or
01-800-557-5539 in Mexico. You can also
visit: Website
www.navigation.com/sync
You need to specify the make and model
of your vehicle to determine if there is an
update available.
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to
www.here.com/mapcreator. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail. Map coverage includes the USA (including
Puerto Rico and the US Virgin Islands),
Canada and Mexico.
APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3
AppLink enabled smartphone apps. Once
an app is running through AppLink, you can
control main features of the app through
voice commands and steering wheel
controls.
Note:
Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps will work automatically with no
setup. Other apps will want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
Note: We encourage you to review the
smartphone app ’s terms of service and
privacy policies because Ford is not
responsible for your app or its use of data.
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At every oil change interval as indicated by the information display
*
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect front axle and U-joints. Lubricate if equipped with grease fittings.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-
joints. Lubricate any areas with grease fittings.
Diesel engine fill diesel exhaust fluid.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Other maintenance items
1
Torque rear axle U-bolts to specification.
Every 30000 miles (48000
km) Diesel engine replace fuel filter. 2
Replace engine air filter.
Change diesel foam air filter.
Every 45000 miles (70000
km)
Change engine coolant.3
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km) Inspect accessory drive belt(s). 4
Change automatic transmission fluid and filter.
Every 150000 miles
(240000 km)
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Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Scheduled
Maintenance chart.
As required
Replace engine air filter.
Inspect frequently,
service as required
Replace spark plugs.
Every 60000 miles
(96000 km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace engine air filter.
Inspect frequently,
service as required
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Off-road operation
Inspect steering linkage, ball joints and U-joints. Lubricate if
equipped with grease fittings.
Inspect frequently,
service as required
Replace engine air filter.
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Rotate tires, inspect tires for wear and measure tread depth.
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change.
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A
A/C
See: Climate Control........................................... 95
About This Manual...........................................7
ABS See: Brakes........................................................... 146
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 146
Accessories....................................................422 Exterior Style........................................................ 422
Interior Style......................................................... 422
Lifestyle................................................................. 422
Peace of Mind ...................................................... 422
Accessories See: Replacement Parts
Recommendation............................................ 10
Adjusting the Headlamps
.........................229
Horizontal Aim Adjustment........................... 230
Vertical Aim Adjustment................................. 229
Adjusting the Steering Wheel
....................67
Airbag Disposal...............................................47
Air Conditioning See: Climate Control........................................... 95
Air Filter See: Changing the Engine Air Filter.............237
Alarm See: Anti-Theft Alarm........................................ 63
Anti-Theft Alarm
............................................63
Alarm System........................................................ 63
Arming the Alarm................................................. 63
Disarming the Alarm........................................... 63
Triggering the Alarm............................................ 63
Appendices....................................................445
Apps.................................................................394 ........................................................................\
.......... 394
SiriusXM Traffic and Travel Link.................. 396
Audible Warnings and Indicators.............84 Airbag Secondary Warning.............................. 84
Door Ajar................................................................. 84
Exterior Lamps On............................................... 84
Gearshift Lever not in Park (P)....................... 84
Key in Ignition........................................................ 84
Parking Brake On..................................................84
Safety Belt Minder............................................... 84
Audio Control...................................................67
Audio Input Jack
............................................313 Audio System
................................................298
General Information......................................... 298
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
.............................306
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................304
Audio Unit - Vehicles With: AM/ FM
..................................................................299
AUX Button.......................................................... 302
Clock Button......................................................... 301
Menu Button........................................................ 302
Sound Button...................................................... 302
Station Preset Buttons.................................... 302
Station Tuning Buttons.................................... 301
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................302
Autolamps.........................................................73 Windshield Wiper Activated
Headlamps......................................................... 73
Automatic Transmission
.............................141
Automatic Transmission Adaptive
Learning............................................................. 144
Brake-Shift Interlock......................................... 143
If Your Vehicle Gets Stuck in Mud or Snow................................................................... 145
SelectShift Automatic ™
Transmission................................................... 142
Understanding the Positions of Your Automatic Transmission.............................. 141
Automatic Transmission Fluid Check
.............................................................222
Autowipers........................................................70 Autowipers Settings............................................. 71
Auxiliary Power Points...............................108 12 Volt DC Power Point..................................... 108
AC Power Point................................................... 108
Locations............................................................... 108
Auxiliary Switches
.......................................423
B
Battery See: Changing the 12V Battery..................... 226
Bonnet Lock See: Opening and Closing the Hood............211
Booster Seats..................................................25 Types of Booster Seats...................................... 25
Bottle Holder....................................................111
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Filling a Portable Fuel Container...................
122
S
Safety Canopy ™............................................44
Safety Precautions........................................117
Satellite Radio...............................................310
Satellite Radio Electronic Serial Number
(ESN)................................................................... 311
Satellite Radio Reception Factors.................311
SIRIUS® Satellite Radio Service.................... 311
Troubleshooting.................................................. 312
Scheduled Maintenance Record
...........435
Scheduled Maintenance...........................427
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder®......................................................... 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 34
Seats...................................................................99
Security..............................................................62
Selective Catalytic Reduction System...........................................................123
Approximate Diesel Exhaust Fluid Usage................................................................. 126
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................... 126
Diesel Exhaust Fluid Guidelines.................... 126
Diesel Exhaust Fluid Level............................... 124
Settings............................................................397 911 Assist............................................................... 402
Ambient Lighting............................................... 407
Bluetooth.............................................................. 399
Clock...................................................................... 398
Display
.................................................................. 408
General................................................................. 406
Media Player........................................................ 398
Mobile Apps........................................................ 405
Navigation............................................................ 403
Phone..................................................................... 399
Radio...................................................................... 402
Sound..................................................................... 397
Valet Mode.......................................................... 409Vehicle...................................................................
407
Voice Control...................................................... 409
Wi-Fi....................................................................... 407
Side Airbags
.....................................................44
Sitting in the Correct Position...................99
Snow Chains See: Using Snow Chains................................. 265
Special Notices
.................................................11
New Vehicle Limited Warranty.......................... 11
Special Operating Conditions Scheduled Maintenance...............................................432
Exceptions............................................................ 434
Speed Control See: Cruise Control............................................. 157
Speed Limiter
.................................................159
Engine Speed Limiter........................................ 159
Vehicle Speed Limiter - Fixed........................ 159
Stability Control
............................................150
Principle of Operation...................................... 150
Starter Switch See: Ignition Switch............................................. 112
Starting a Diesel Engine..............................113 Cold Weather Operation................................... 114
Engine Glow Plugs............................................... 114
Failure to Start...................................................... 114
Starting a Cold or Hot Engine......................... 114
Starting a Gasoline Engine.........................113 Cold or Hot Engine............................................... 113
Engine Idle Speed after Starting.................... 113
Flooded Engine..................................................... 113
Starting and Stopping the Engine...........112 General Information............................................ 112
Steering............................................................162
Steering Wheel
................................................67
Storage Compartments...............................111
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Switching Off the Engine............................115 Vehicles With a Turbocharger......................... 115
Symbols Glossary
.............................................7
SYNC™ 3........................................................353
General Information......................................... 353
SYNC™ 3 Troubleshooting.....................409
SYNC™ Applications and Services
.......331
911 Assist................................................................ 331
SYNC Mobile Apps............................................ 333
SYNC™.............................................................315 General Information.......................................... 315
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