
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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•
Sustained high-speed driving at Gross
Vehicle Weight Rating (maximum
loaded weight for vehicle operation).
• Sustained use of diesel fuel other than
ultra-low sulfur diesel (ULSD).
OIL CHANGE INDICATOR
RESET
Resetting the Oil Life Monitoring
System
Only reset the oil life monitoring system
after changing the engine oil and oil filter.
1. Switch the ignition on. Do not start the
engine. For vehicles with push-button
start, press and hold the start button
for two seconds without pressing the
brake pedal. Do not start the engine.
2. Press the accelerator and brake pedals
at the same time.
3. Keep the accelerator and brake pedals
fully pressed.
4. After three seconds, a message confirming that the reset is in progress
will be displayed.
5. After 25 seconds, a message confirming that the reset is complete
will be displayed.
6. Release the accelerator and brake pedals.
7. The message confirming that the reset
is complete will no longer be displayed.
8. Switch the ignition off. For vehicles with
push-button start, press the start
button to switch the ignition off.
ENGINE COOLING FAN - E85/
GASOLINE WARNING
Keep your hands and clothing clear
of the engine cooling fan. Under certain conditions, the engine
cooling fan may continue to run for several
minutes after you switch your vehicle off.
ENGINE COOLING FAN -
DIESEL
WARNING
Keep your hands and clothing clear
of the engine cooling fan.
Under certain conditions, the engine
cooling fan may continue to run for several
minutes after you switch your vehicle off.
This could happen in low ambient
temperatures and independent of the
engine coolant temperature, for example
short journeys or low coolant temperature.
See Diesel Particulate Filter (page 115).
ENGINE COOLANT CHECK
WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, spilling
coolant on hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield. To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure. Steam and hot liquid can come
out forcefully when you loosen the cap
slightly. Do not add coolant further than the
MAX mark.
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5. Check the coolant level in the coolant
reservoir the next few times you drive
your vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the correct level.
If you have to add more than 1.1 qt (1 L) of
engine coolant per month, have your
vehicle checked as soon as possible.
Operating an engine with a low level of
coolant can result in engine overheating
and possible engine damage.
Note: During normal vehicle operation, the
coolant may change color from orange to
pink or light red. As long as the coolant is
clear and uncontaminated, this color change
does not indicate the coolant has degraded
nor does it require the coolant to be drained,
the system to be flushed, or the coolant to
be replaced.
Note: In case of emergency, you can add a
large amount of water without coolant in
order to reach a vehicle service location.
Water alone, without coolant, can cause
engine damage from corrosion, overheating
or freezing. When you reach a service
location, you must have the cooling system
drained and refilled with prediluted coolant
approved to the correct specification. See
Capacities and Specifications (page 281).
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or
methanol antifreeze.
Alcohol and other liquids can cause engine
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the coolant. Recycled Coolant
We do not recommend the use of recycled
coolant as an approved recycling process
is not yet available.
Dispose of used engine coolant in an
appropriate manner. Follow your
community's regulations and standards
for recycling and disposing of automotive
fluids.
Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection. Coolant concentrations
above 60% decrease the overheat
protection characteristics of the
coolant and may cause engine
damage.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• Coolant concentrations below 40%
decrease the freeze and corrosion
protection characteristics of the
coolant and may cause engine
damage.
Vehicles driven year-round in non-extreme
climates should use prediluted coolant for
optimum cooling system and engine
protection.
Coolant Change
At specific mileage intervals, as listed in
the scheduled maintenance information,
the coolant should be changed. Add
prediluted coolant approved to the correct
specification. See
Capacities and
Specifications (page 281).
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Engine Coolant Temperature
Management (If Equipped)
WARNING
To reduce the risk of crash and injury,
be prepared that the vehicle speed
may reduce and the vehicle may not
be able to accelerate with full power until
the coolant temperature reduces. If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long
or steep grade in high ambient
temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
You may notice a reduction in vehicle
speed caused by reduced engine power.
In order to manage the engine coolant
temperature. Your vehicle may enter this
mode if certain high-temperature and
high-load conditions take place. The
amount of speed reduction depends on
vehicle loading, grade and ambient
temperature. If this occurs, there is no need
to pull off the road. You can continue to
drive your vehicle.
The air conditioning may automatically
turn on and off during severe operating
conditions to protect the engine from
overheating. When the coolant
temperature decreases to the normal
operating temperature, the air conditioning
turns on.
If the coolant temperature gauge moves
fully into the red zone, or if the coolant
temperature warning or service engine
soon messages appear in your information
display, do the following: 1. Pull off the road as soon as safely
possible and shift the transmission into
park (P).
2. Leave the engine running until the coolant temperature gauge needle
returns to the normal position. After
several minutes, if the temperature
does not drop, follow the remaining
steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the engine and continue.
AUTOMATIC TRANSMISSION
FLUID CHECK
The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and
change the transmission fluid at the
correct service interval. See
Scheduled
Maintenance (page 427). Your
transmission does not consume fluid.
However, if the transmission slips, shifts
slowly or if you notice a sign of leaking
fluid, contact an authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
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15: Indicates the wheel or
rim diameter in inches. If
you change the wheel
size, you will have to
purchase new tires to
match the new wheel
diameter.
E
95:
Indicates the tire's
load index. It is an index
that relates to how much
weight a tire can carry.
You may find this
information in the Owner ’s
Guide. If not, contact a
local tire dealer.
F
H:
Indicates the tire's
speed rating. The speed
rating denotes the speed
at which a tire is designed
to be driven for extended
periods of time under a
G
standard condition of load
and inflation pressure.
The tires on your vehicle
may operate at different
conditions for load and
inflation pressure. These
speed ratings may need
to be adjusted for the
difference in conditions.
The ratings range from 81
mph (130 kph) to 186 mph
(299 kph). These ratings
are listed in the following
chart. United States of
America DOT Tire
Identification Number
(TIN):
This begins with
the letters DOT and
indicates that the tire
H
meets all federal
standards. The next two
numbers or letters are the
plant code designating
where it was
manufactured, the next
two are the tire size code
and the last four numbers
represent the week and
year the tire was built. For
example, the numbers 317
mean the 31st week of
1997. After 2000 the
numbers go to four digits.
For example, 2501 means
the 25th week of 2001.
The numbers in between
are identification codes
used for traceability. This
information is used to
contact customers if a tire
defect requires a recall.
M+S or M/S:
Mud and
Snow, AT: All Terrain, AS:
All Season.
I
Tire Ply Composition
and Material Used:
Indicates the number of
plies or the number of
layers of rubber-coated
fabric in the tire tread and
J
sidewall. Tire
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When Inflating the Tires
When inflating the tires (for example; at a
gas station), the system may not respond
immediately to the air added to the tires.
It may take up to two minutes of driving
over 20 mph (32 km/h) for the light to turn
off after you have filled your tires to the
recommended inflation pressure.
How Temperature Affects the Tire
Pressures
While driving in a normal manner, tire
pressures may increase up to 4 psi (0.3
bar) from a cold start situation. If the
vehicle is stationary overnight and the
temperature significantly lower than the
daytime temperature, tire pressures may
decrease up to 3 psi (0.2 bar) for a drop of
30°F (17°C) in ambient temperature. This
lower pressure value will be detected by
the system as being significantly lower
than the correct inflation pressure and the
warning light will illuminate.
If the warning light is on:
•
Check each tire to verify that none are
flat.
• If one or more tires are flat, repair as
necessary.
• Check the tire pressures and Inflate all
the tires to the correct pressure.
Tire Pressure Monitoring System
Reset Procedure
Carry out the tire pressure monitoring
system reset procedure after:
• Every tire rotation.
• Each tire replacement, only when the
sensor stays the same and does not
change.
Note: The tire pressure monitoring system
reset procedure will not work with a new
sensor until an authorized dealer programs
the new sensor. Overview WARNING
To determine the required
pressure(s) for your vehicle, see the
Safety Compliance Certification
Label (on the door hinge pillar, door-latch
post or the door edge that meets the
door-latch post, next to the driver seat) or
the Tire Label on the B-Pillar or the edge
of the driver door. To maintain your vehicle
’s load carrying
capability, this vehicle requires different
tire pressures in the front tires compared
to the rear tires. The system on your vehicle
is designed to illuminate the warning light
at different pressures for the front and rear
tires.
The tires need to be periodically rotated
to provide consistent performance and
maximum tire life, the system needs to
know when the tires have been rotated to
determine which set of tires are on the
front and rear axles. With this information,
the system can detect and correctly warn
of low tire pressures.
System Reset Tips:
• To reduce the chance of interference
from another vehicle, the system reset
procedure should be carried out at
least three feet (one meter) away from
another Ford vehicle undergoing the
system reset procedure.
• Do not wait more than two minutes
between resetting each tire sensor or
the system will time-out and the entire
procedure will have to be repeated on
all four wheels. A double horn chirp
indicates the need to repeat the
procedure.
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Eject: Press to eject a CD.
A
OK and Arrow buttons:
Press OK to confirm menu selections. Press to scroll
through the menu choices.
B
Information:
Press to access any available radio or CD information.
C
TUNE:
Press to manually search through the radio frequency band.
D
Number block:
In radio mode, you can store your favorite radio stations. To
store a radio station, tune to the station, then press and hold a preset button
until sound returns. In CD mode, select a track. In phone mode, enter a phone
number.
E
CLOCK:
If not in phone mode, press to display the clock.
F
Function buttons:
Select different functions of the audio system depending
on which mode you are in (such as Radio mode or CD mode).
G
Seek, Fast Forward and Reverse:
In radio mode, select a frequency band
and press either button. The system stops at the first station it finds in that
direction. In media mode, press to select the previous or next track. Press and
hold either button to move quickly forward or backward through the current
track.
H
VOL and Power:
Press to switch the system on and off. Turn to adjust the
volume.
I
MENU:
Press to access different audio system features. See Menu Structure
later in this chapter.
J
SOUND:
Press to access settings for Treble, Midrange, Bass, Fade or Balance.
Use the up and down arrow buttons to select the various settings. When you
make your selection, press the left and right arrow buttons to change the
settings. Press
OK to set or press MENU to exit. Sound settings can be set for
each audio source independently.
K
PHONE:
Press to access the phone features of the SYNC system. See your
SYNC information.
L
MEDIA:
Press to open the media source menu. You can press this multiple
times to change to CD or to a SYNC-Media device or scroll through the media
sources using the arrow buttons. Press
OK to select a source.
M
RADIO:
Press this multiple times to select a radio band. Press and hold to
select the autostore function. Press to return to the main screen of the active
radio band.
N
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Eject: Press to eject a CD.
A
OK and Arrow buttons:
Press OK to confirm menu selections. Press to scroll
through the menu choices.
B
Information:
Press to access any available radio or CD information.
C
TUNE:
Press to manually search through the radio frequency band.
D
Number block:
In radio mode, you can store your favorite radio stations. To
store a radio station, tune to the station, then press and hold a preset button
until sound returns. In CD mode, select a track. In phone mode, enter a phone
number.
E
CLOCK:
If not in phone mode, press to display the clock.
F
Function buttons:
Select different functions of the audio system depending
on which mode you are in (such as Radio mode or CD mode).
G
SOUND:
Press to access settings for Treble, Midrange, Bass, Fade or Balance.
Use the up and down arrow buttons to select the various settings. When you
make your selection, press the left and right arrow buttons to change the
settings. Press
OK to set or press MENU to exit. Sound settings can be set for
each audio source independently.
H
Seek, Fast Forward and Reverse:
In radio mode, select a frequency band
and press either button. The system stops at the first station it finds in that
direction. In media mode, press to select the previous or next track. Press and
hold either button to move quickly forward or backward through the current
track.
I
VOL and Power:
Press to switch the system on and off. Turn to adjust the
volume.
J
MENU:
Press to access different audio system features. See Menu Structure
later in this chapter.
K
PHONE:
Press to access the phone features of the SYNC system. See your
SYNC information.
L
MEDIA:
Press to open the media source menu. You can press this multiple
times to change to CD or to a SYNC-Media device or scroll through the media
sources using the arrow buttons. Press
OK to select a source.
M
SIRIUS:
Press to listen to SIRIUS satellite radio.
N
RADIO:
Press this multiple times to select a radio band. Press and hold to
select the autostore function. Press to return to the main screen of the active
radio band.
O
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