Function
Button
Composers
This button allows you to choose a specific
letter to view within the category you are
browsing.
A-Z Jump
If available, this allows you to browse the
folders and files on your USB device.
Explore Device
USB Ports The USB ports are in the center console or
behind a small access door in the
instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Select this option to play audio from your
USB device.
Apps
The system supports the use of certain
audio apps such as Pandora or iHeartRadio
through a USB or bluetooth-enabled
device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 394). Supported Media Players, Formats
and Metadata Information
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Supported USB file systems include: FAT,
exFAT, and NTFS.
SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the
media files, provide information about the
file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.
SYNC 3 is capable of indexing up to
50,000 songs per USB device, for up to 10
devices.
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Media Player
This button is available when a media
device such as a Bluetooth Stereo or USB
device is the active audio source. Pressing
the button allows you to access the
following options for active devices only.Action and Description
Menu Item
For some Apple devices, SYNC 3 can adjust the playback speed of
podcasts. When a podcast is playing, you can choose:
Podcast Speed
Faster
Normal
Slower
For some Apple devices, SYNC 3 can adjust the playback speed of
audiobooks. When an audiobook is playing, you can choose:
Audiobook Speed
Faster
Normal
Slower
Cover art displays from your device ’s music
files. If no cover art for the files exists on the
device, then the Gracenote Database provides
cover art.
Media Player
Cover Art Priority
The Gracenote Database supplied cover art is
used for your music files. This overrides any
cover art from your device.
Gracenote®
Switches on and off Gracenote® to provide metadata information
such as genre, artist, album.
Gracenote®
Management
This allows you to view the version level of the Gracenote Database.
Gracenote® Data-
base Info
This allows you to view the manufacturer and model number of your
media device.
Device Informa-
tion
Erase the stored in media information in order to re-index.
Update Media
Index
Clock
To adjust the time, select the up and down
arrows on either side of the screen. The
arrows on the left adjust the hour and
arrows on the right adjust the minute. You
can then select AM or PM. You can adjust the following features:
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Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Entertainment................................................371
AM/FM Radio....................................................... 372
Apps....................................................................... 380
Bluetooth Stereo or USB................................. 379
CD........................................................................\
.... 378
HD Radio ™ Information (If
Available)......................................................... 375
SIRIUS® Satellite Radio (If Activated)......................................................... 372
Sources................................................................... 371
Supported Media Players, Formats and Metadata Information................................ 380
USB Ports............................................................. 380
Environment......................................................14
Essential Towing Checks............................172 Before Towing a Trailer...................................... 177
Launching or Retrieving a Boat or Personal Water Craft (PWC)........................................ 178
Safety Chains........................................................ 173
Tow Hitch............................................................... 173
Trailer Brakes........................................................ 173
Trailer Lamps......................................................... 177
Trailer Towing Connector................................. 172
When Towing a Trailer....................................... 177
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors.................................................77
Fold-Away Exterior Mirrors................................ 77
Power Exterior Mirrors......................................... 77
F
Fan See: Engine Cooling Fan - Diesel.................. 218
See: Engine Cooling Fan - E85/ Gasoline............................................................ 218
Fastening the Seatbelts
................................31
Seatbelt Locking Modes.................................... 32
Using Seatbelts During Pregnancy.................31
Floor Mats
........................................................181
Ford Credit.........................................................10
US Only..................................................................... 10
Ford Protect
...................................................425
Ford Protect (CANADA ONLY)..................... 426
Ford Protect Extended Service Plans (U.S. Only).................................................................. 425
Fuel and Refueling
.........................................117 Fuel Consumption
........................................129
Calculating Fuel Economy.............................. 129
Filling the Fuel Tank........................................... 129
Fuel Filler Funnel Location........................122
Fuel Filter - Gasoline
...................................226
Fuel Quality - Diesel....................................120
Biodiesel.................................................................. 121
Diesel Fuel Additives ......................................... 122
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where
Ultra-Low Sulfur Diesel Fuel Is Not
Required ........................................................... 120
Fuel Requirements - Choosing the Right Fuel: Vehicles Operated Where
Ultra-Low Sulfur Diesel Fuel is Required
(United States/Canada/Puerto Rico/U.S.
Virgin Islands and Other Locales)...........120
Fuel Quality - E85.........................................118 Choosing the Right Fuel - Flex Fuel
Vehicles.............................................................. 118
Switching Between E85 and Gasoline........119
Fuel Quality - Gasoline................................118 Choosing the Right Fuel.................................... 118
Fuel Shutoff
...................................................184
Fuse Box Locations.....................................196 Body Control Module Fuse Box.................... 196
Engine Compartment Fuse Box................... 196
Passenger Compartment Fuse Box............196
Pre-fuse Box......................................................... 196
Fuses.................................................................196
Fuse Specification Chart............................197 Body Control Module....................................... 207
Engine Compartment Fuse Box.................... 197
Passenger Compartment Fuse Panel........201
Pre-fuse Box........................................................ 205
G
Gauges................................................................79 Engine Coolant Temperature Gauge.............79
Fuel Gauge............................................................. 80
Information Display............................................. 79
Tripmeter Reset and Distance to Empty.................................................................. 80
General Information on Radio Frequencies...................................................48
General Maintenance Information
........427
Multi-point Inspection..................................... 429
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Filling a Portable Fuel Container...................
122
S
Safety Canopy ™............................................44
Safety Precautions........................................117
Satellite Radio...............................................310
Satellite Radio Electronic Serial Number
(ESN)................................................................... 311
Satellite Radio Reception Factors.................311
SIRIUS® Satellite Radio Service.................... 311
Troubleshooting.................................................. 312
Scheduled Maintenance Record
...........435
Scheduled Maintenance...........................427
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder®......................................................... 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 34
Seats...................................................................99
Security..............................................................62
Selective Catalytic Reduction System...........................................................123
Approximate Diesel Exhaust Fluid Usage................................................................. 126
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................... 126
Diesel Exhaust Fluid Guidelines.................... 126
Diesel Exhaust Fluid Level............................... 124
Settings............................................................397 911 Assist............................................................... 402
Ambient Lighting............................................... 407
Bluetooth.............................................................. 399
Clock...................................................................... 398
Display
.................................................................. 408
General................................................................. 406
Media Player........................................................ 398
Mobile Apps........................................................ 405
Navigation............................................................ 403
Phone..................................................................... 399
Radio...................................................................... 402
Sound..................................................................... 397
Valet Mode.......................................................... 409Vehicle...................................................................
407
Voice Control...................................................... 409
Wi-Fi....................................................................... 407
Side Airbags
.....................................................44
Sitting in the Correct Position...................99
Snow Chains See: Using Snow Chains................................. 265
Special Notices
.................................................11
New Vehicle Limited Warranty.......................... 11
Special Operating Conditions Scheduled Maintenance...............................................432
Exceptions............................................................ 434
Speed Control See: Cruise Control............................................. 157
Speed Limiter
.................................................159
Engine Speed Limiter........................................ 159
Vehicle Speed Limiter - Fixed........................ 159
Stability Control
............................................150
Principle of Operation...................................... 150
Starter Switch See: Ignition Switch............................................. 112
Starting a Diesel Engine..............................113 Cold Weather Operation................................... 114
Engine Glow Plugs............................................... 114
Failure to Start...................................................... 114
Starting a Cold or Hot Engine......................... 114
Starting a Gasoline Engine.........................113 Cold or Hot Engine............................................... 113
Engine Idle Speed after Starting.................... 113
Flooded Engine..................................................... 113
Starting and Stopping the Engine...........112 General Information............................................ 112
Steering............................................................162
Steering Wheel
................................................67
Storage Compartments...............................111
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Switching Off the Engine............................115 Vehicles With a Turbocharger......................... 115
Symbols Glossary
.............................................7
SYNC™ 3........................................................353
General Information......................................... 353
SYNC™ 3 Troubleshooting.....................409
SYNC™ Applications and Services
.......331
911 Assist................................................................ 331
SYNC Mobile Apps............................................ 333
SYNC™.............................................................315 General Information.......................................... 315
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SYNC™ Troubleshooting.........................345
T
Technical Specifications
See: Capacities and Specifications.............281
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................191
Tire Care..........................................................248
Glossary of Tire Terminology........................ 250
Inflating the Tires................................................ 257
Information About Uniform Tire Quality Grades.............................................................. 248
Information Contained on the Tire Sidewall............................................................. 251
Inspecting the Tires and Wheel Valve Stems............................................................... 260
Location of the Tire Label............................... 257
Tire Age................................................................... 261
Tire and Wheel Alignment............................. 263
Tire Damage........................................................ 260
Tire Pressure Monitoring System.................262
Tire Replacement Requirements.................. 261
Tire Rotation........................................................ 264
Tire Safety Practices......................................... 263
Tire Wear.............................................................. 260
United States Department of Transportation Tire Quality
Grades............................................................... 249
Tire Pressure Monitoring System..........266 Changing Tires With a Tire Pressure
Monitoring System....................................... 267
Tire Pressure Monitoring System Reset Procedure........................................................ 269
Understanding the Tire Pressure Monitoring System ............................................................. 267
Tires See: Wheels and Tires...................................... 247
Towing a Trailer
.............................................169
Load Placement................................................. 169
Towing the Vehicle on Four Wheels
...........................................................178
Emergency Towing............................................. 178
Recreational Towing.......................................... 179
Towing..............................................................169
Traction Control
............................................149
Principle of Operation....................................... 149
Trailer Sway Control
....................................170 Transmission Code Designation............287
Transmission...................................................141
Transmission
See: Transmission............................................... 141
Transporting the Vehicle............................187
Trip Computer
.................................................88
All Values................................................................ 88
Average Fuel Consumption............................. 88
Digital Speedometer.......................................... 88
Distance to Empty............................................... 88
Outside Air Temperature.................................. 88
Resetting the Trip Computer........................... 88
Trip Odometer....................................................... 88
Trip Timer................................................................ 88
U
Under Hood Overview - 3.2L Power Stroke Diesel................................................215
Under Hood Overview - 3.5L Ecoboost™..................................................213
Under Hood Overview - 3.7L.....................214
USB Port
...........................................................313
Using Cruise Control....................................157 Switching Cruise Control Off......................... 158
Switching Cruise Control On........................... 157
Using MyKey With Remote Start Systems..........................................................55
Using Power Running Boards....................64 Automatic Power Deploy.................................. 64
Automatic Power Stow..................................... 64
Bounce-back......................................................... 65
Enabling and Disabling...................................... 65
Manual Operation............................................... 66
Manual Power Deploy........................................ 64
Resetting the System......................................... 66
Using Snow Chains
.....................................265
Using Stability Control.................................151
Using SYNC™ With Your Media Player............................................................336
Accessing Your USB Song Library...............340
Bluetooth Devices and System Settings............................................................ 342
Connecting Your Digital Media Player to the USB Port.......................................................... 336
Media Menu Features...................................... 339
Media Voice Commands................................. 337
USB 2...................................................................... 342
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