2017 FORD POLICE INTERCEPTOR UTILITY USB

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device. The file may be corrupted.
Some devices require you tochange the USB settings
from mass storage to MTP class.
The song may have copy-
right protection, which does not allow it to play. Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media voice commands at the
beginning of their respective sections.
You may be using the wrong
voice commands.
SYNC does not understand what I am saying. After pressing the voice icon,
wait until after the tonesounds and Listening
appears before saying a
command. Any command
spoken before this does not register with the system.
You may be speaking too
soon or at the wrong time.
Review the media voice
commands at the beginning of the media section.
You may be using the wrong
voice commands.
SYNC does not understand
the name of a song or artist.
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Police Interceptor (TUB) Canada/United States of America, Police, enUSA, First Printing SYNC™ (If Equipped)

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
The system works better if
you list full names, such as "Joe Wilson" rather than "Joe".
The system may not be
reading the name the same way you are saying it.
Do not use special charac-ters, such as 123 or ICE, as
the system does not recog- nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain special characters.
If a contact is in CAPS, youhave to spell it. JAKE
requires you to say "Call J- A-K-E".
Your phonebook contacts
may be in CAPS. AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android with OS 2.3 or higher or aniPhone 3GS or newer with
iOS 5.0 or higher. Addition- ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not find any applications. paired and connected to
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
297
Police Interceptor (TUB) Canada/United States of America, Police, enUSA, First Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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Police Interceptor (TUB) Canada/United States of America, Police, enUSA, First Printing SYNC™ (If Equipped)

Transmission
See: Transmission............................................... 114
Transporting the Vehicle............................162
Type Approvals............................................346
RF Certification Logos for Tire Pressure
Monitoring Sensor(s).................................. 346
U
Under Hood Overview - 3.5L Ecoboost™..................................................183
Under Hood Overview - 3.7L....................184
USB Port..........................................................261
Using All-Wheel Drive..................................116 Driving In Special Conditions With
All-Wheel Drive (AWD)................................ 118
How Utility Vehicles Differ from Other Vehicles.............................................................. 118
Operating AWD Vehicles With Mismatched Tires..................................................................... 118
Operating AWD Vehicles With Spare Tires...................................................................... 117
Using Cruise Control....................................133 Switching Cruise Control Off.......................... 134
Switching Cruise Control On.......................... 133
Using Snow Chains.....................................228
Using Stability Control................................127
Using SYNC™ With Your Media Player............................................................283
Accessing Your USB Song Library...............287
Bluetooth Devices and System Settings............................................................ 289
Connecting Your Digital Media Player to the USB Port.......................................................... 283
Media Menu Features...................................... 286
Media Voice Commands................................ 284
USB 2..................................................................... 289
Voice Commands for Audio Sources.........290
Using SYNC™ With Your Phone............266 Accessing Features through the Phone
Menu................................................................... 271
Accessing Your Phone Settings.................... 274
Bluetooth Devices.............................................. 275
Making Calls........................................................ 269
Pairing a Phone for the First Time..............266
Pairing Subsequent Phones.......................... 267
Phone Options during an Active Call.........270
Phone Voice Commands................................ 268Receiving Calls....................................................
270
System Settings................................................. 276
Text Messaging.................................................... 272
Using Traction Control................................125
Switching the System Off................................ 125
System Indicator Lights and Messages.......................................................... 125
Using a Switch..................................................... 125
Using the Information Display Controls............................................................. 125
Using Voice Recognition...........................264 Initiating a Voice Session................................ 264
System Interaction and Feedback..............265
Utilizing the Mediation/Arbitration Program (Canada Only)..........................167
V
Vehicle Care
..................................................204
General Information......................................... 204
Vehicle Certification Label.......................243
Vehicle Identification Number................242
Vehicle Storage............................................209 Battery.................................................................... 210
Body........................................................................\
. 210
Brakes..................................................................... 210
Cooling system.................................................... 210
Engine..................................................................... 210
Fuel system........................................................... 210
General................................................................... 210
Miscellaneous....................................................... 211
Removing Vehicle From Storage.................... 211
Tires........................................................................\
. 210
Ventilation See: Climate Control.......................................... 90
VIN See: Vehicle Identification Number............242
W
Warning Lamps and Indicators.................72 Anti-Lock Braking System................................. 73
Battery...................................................................... 73
Blind Spot Monitor............................................... 73
Brake System......................................................... 73
Cruise Control........................................................ 73
Direction Indicator................................................ 73
Door Ajar.................................................................. 73
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Police Interceptor (TUB) Canada/United States of America, Police, enUSA, First Printing Index