Collision, Damage or Fire Event...............231
Post-Crash Alert System..........................233
Spinout Detection.......................................233
Transporting the Vehicle...........................233
Towing Points................................................234
Customer Assistance
Getting the Services You Need...............235
In California (U.S. Only)............................236
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)......................237
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................238
Getting Assistance Outside the U.S. andCanada........................................................238
Ordering Additional Owner'sLiterature....................................................239
Reporting Safety Defects (U.S.Only)............................................................240
Reporting Safety Defects (CanadaOnly)............................................................240
Fuses
Fuse Specification Chart..........................242
Changing a Fuse............................................251
Maintenance
General Information...................................253
Opening and Closing the Hood..............253
Under Hood Overview...............................254
Engine Oil Dipstick......................................255
Engine Oil Check..........................................255
Oil Change Indicator Reset......................256
Engine Coolant Check...............................256
Automatic Transmission FluidCheck............................................................261
Brake Fluid Check.........................................261
Washer Fluid Check.....................................261
Changing the 12V Battery..........................261
Checking the Wiper Blades.....................263
Changing the Wiper Blades.....................263
Adjusting the Headlamps........................264
Removing a Headlamp..............................265
Changing a Bulb...........................................267
Bulb Specification Chart..........................268
Changing the Engine Air Filter.................270
Vehicle Care
General Information.....................................271
Cleaning Products.........................................271
Cleaning the Exterior....................................271
Waxing..............................................................272
Cleaning the Engine....................................273
Cleaning the Windows and WiperBlades...........................................................273
Cleaning the Interior....................................274
Cleaning the Instrument Panel andInstrument Cluster Lens........................274
Cleaning Leather Seats..............................275
Repairing Minor Paint Damage...............275
Cleaning the Alloy Wheels........................275
Vehicle Storage.............................................276
Wheels and Tires
Tire Sealant and Inflator Kit.....................279
Tire Care..........................................................285
Using Summer Tires..................................300
Using Snow Chains....................................300
Tire Pressure Monitoring System...........301
Technical Specifications..........................304
Capacities and Specific-ations
Engine Specifications................................306
Motorcraft Parts...........................................307
Vehicle Identification Number...............308
Vehicle Certification Label......................309
Transmission Code Designation...........309
Capacities and Specifications.................310
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Table of Contents
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten seatbelt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartmentrelease
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
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Introduction E71340 E161353
Electric Park Brake
Lights when the electric parkingbrake malfunctions.
Engine or Motor CoolantTemperature
Lights when the engine or motorcooling system is overheating.Stop your vehicle in a safe placeand have an authorized dealer check thesystem.
Engine Oil
If it lights with the engine runningor when you are driving, thisindicates a malfunction. Stopyour vehicle as soon as it is safe to do soand switch the engine off. Check the engineoil level. See Engine Oil Check (page 255).
Note:Do not resume your trip if it lights,even if the oil level is correct. Have anauthorized dealer check the systemimmediately.
EV Now
Lights when you switch on thisfeature. See Plug-In HybridVehicle Operation (page 148).
EV Later
Lights when you select thisfeature. See Plug-In HybridVehicle Operation (page 148).
Fasten Seatbelt
Lights and a chime sounds toremind you to fasten yourseatbelt. See SeatbeltReminder (page 35).
Front Airbag
Lights when you start yourvehicle. If it continues to flash orremains on, it indicates amalfunction. Have an authorized dealercheck the system.
Front Fog Lamps (If Equipped)
Lights when you switch on thefront fog lamps.
Grade Assist (If Equipped)
Lights when you switch on thegrade assist function.
Heads Up Display (If Equipped)
A red beam of lights appears onthe windshield in certaininstances when using adaptivecruise control or the collision warningsystem. To make sure the display works,it will also appear momentarily when youstart your vehicle.
High Beam
Lights when you switch on thehigh-beam headlamps. Flasheswhen you use the headlampflasher.
Hood Ajar
Lights when the ignition is on andthe hood is not completelyclosed.
Lane Keeping Aid (If Equipped)
Lights when you activate thelane keeping system.
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Instrument ClusterE146190 E144814 E151263 E144523 E156133 E159324 E144813
Display/Trip
Menu level 5Menu level 4Menu level 3Menu level 2
———Speedometer
——HelpEngage(Split Power + Instant-aneous Fuel + Avg FuelEconomy + BatteryGauge + Fuel Gauge)
——HelpEmpower(Power (with engineon/off threshold) +Instantaneous Fuel +Avg Fuel Economy +Battery Gauge + FuelGauge)
Vehicle RangeVehicle RangeChange MyViewMyView(MyView + BatteryGauge + Fuel Gauge)
Average FuelAverage Fuel
Instantaneous FuelSplit Power
Coolant Temp.Power + Threshold
Accessory PowerTach rpm x1000
Trip 1Accessory Power
Trip 2Trip 1
Fuel HistoryTrip 2
CoachFuel History
BlankCoach
—Blank
——Help
——HelpMiles (or km)/FullCharge (Energi only)Shown in Plug-inPower Mode
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Information Displays
MyView
You can choose what to display in thisview. Selecting Change MyView in theoptions menu allows you to scroll throughtwo columns of content choices.
•Press the up or down arrow to viewcontent.
•Press OK to save your selectedcontent.
•You must select content in bothcolumns before you can save your newMyView.
Unique content available in MyView:
•Vehicle Range (Energi vehicles only) –Indicates the estimated distance yourvehicle will travel with the energycurrently onboard. Separately displaysrange available in Hybrid Mode fueledby gasoline, electric range available inPlug-in Power Mode, and total range.Gasoline range and electric range arealso shown on the bottom of the rightinformation display. Changes in drivingpattern and climate control use willcause the values to vary.
•Accessory Power— Indicates electricalpower demands from your vehicle’saccessory systems. Accessories usepower but do not contribute topropelling your vehicle. The gaugeseparately displays power demand inkilowatts (kW) for climate and otheraccessories. Climate includes thepower being used by high voltageclimate control components such asthe electric A/C compressor and theelectric heater (Energi vehicles only).Other includes all power being used bythe low voltage accessories (cabinfans, headlights, heated seats, etc.).
•Coolant Temp – Indicates enginecoolant temperature. At normaloperating temperature, the levelindicator will be white and will be in thenormal range (between H and C). If theengine coolant temperature exceedsthe normal range, the level indicatorwill change to red to indicate that theengine is overheating. Stop your vehicleas soon as safely possible, turn yourvehicle off and let the engine cool.
•Tach rpm x 1000 — When the gasolineengine is running, the tachometergauge displays the engine speed inrevolutions per minute (RPM). Whenyour vehicle is operating on batterypower only with the engine off, EVdisplays and the tachometer is greyedout.
Note:The trip data, and average fueleconomy cannot be reset in MyView.
Miles (or km)/Full Charge (Energi only)
In Hybrid Mode the display changes to FuelEconomy. Miles or Kilometers per FullCharge is an estimate of your EV Rangewith a fully charged battery.
This display is only available in Plug-inPower Mode.
Average Miles or Kilometers per FullCharge is provided along with anInstantaneous gauge. This information isbased on your energy usage while driving.Energy usage is affected by your drivingstyle and route, climate control use,outside temperature and other factors. Formore information refer to Next Full Charge.See Gauges (page 86).
When you select EV Now operation thisscreen will automatically be shown. Youcan press OK to enable the engine whenviewing this screen during EV Nowoperation. See Plug-In Hybrid VehicleOperation (page 148).
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Information Displays
Lane Keeping System
ActionMessage
The system has malfunctioned. Contact an authorized dealeras soon as possible.Lane Keeping Sys.Malfunction ServiceRequired
The system has detected a condition that has caused thesystem to be temporarily unavailable.Front Camera Tempor-arily Not Available
The system has detected a condition that requires you toclean the windshield in order for it to operate properly.Front Camera Low Visib-ility Clean Screen
The system has malfunctioned. Contact an authorized dealeras soon as possible.Front Camera Malfunc-tion Service Required
The system requests the driver to keep their hands on thesteering wheel.Keep Hands on SteeringWheel
Maintenance
ActionMessage
Stop your vehicle as soon as safely possible and turn off theengine. Check the oil level. If the warning stays on or continuesto come on with your engine running, contact an authorizeddealer as soon as possible.
Low Engine Oil Pressure
The engine oil life remaining is 10% or less. See Engine OilCheck (page 255).Change Engine Oil Soon
The oil life left is at 0%. See Engine Oil Check (page 255).Oil Change Required
The brake fluid level is low, inspected the brake systemimmediately. See Brake Fluid Check (page 261).Brake Fluid Level Low
The brake system needs servicing. Stop your vehicle in a safeplace. Contact an authorized dealer.Check Brake System
The engine coolant temperature is excessively high. SeeEngine Coolant Check (page 256).Engine Coolant OverTemperature
The motor electronics are overheating. Stop your vehicle assoon as safely possible, turn off your vehicle and let it cool. Ifthe warning stays on or continues to come on, contact anauthorized dealer as soon as possible.
Motor Coolant OverTemperature
The engine has reduced power to help reduce high enginetemperature.Power Reduced toLower Engine Temp
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Information Displays
1.Shift into neutral and use the brakes tobring your vehicle to a safe stop.
2. When your vehicle has stopped, shiftinto park (P).
3. Apply the parking brake.
4.Press and hold the push button ignitionswitch, or press it three times withintwo seconds.
Guarding Against Exhaust Fumes
WARNING
If you smell exhaust fumes insideyour vehicle, have your vehiclechecked by your authorized dealerimmediately. Do not drive your vehicle ifyou smell exhaust fumes. Carbonmonoxide is present in exhaust fumes.Take precautions to avoid its dangerouseffects.
Important Ventilating Information
If you stop your vehicle and then leave theengine idling for long periods, werecommend that you do one of thefollowing:
•Open the windows at least 1 in (3 cm).
•Set your climate control to outside air.
ENGINE BLOCK HEATER (If
Equipped)
WARNINGS
Failure to follow engine block heaterinstructions could result in propertydamage or serious personal injury.
Do not use your heater withungrounded electrical systems ortwo-pronged adapters. There is a riskof electrical shock.
Note:The heater is most effective whenoutdoor temperatures are below 0°F(-18°C).
The heater acts as a starting aid bywarming the engine coolant. This allowsthe climate control system to respondquickly. The equipment includes a heaterelement (installed in the engine block) anda wire harness. You can connect thesystem to a grounded 120-volt ACelectrical source.
We recommend that you do the followingfor a safe and correct operation:
•Use a 16-gauge outdoor extension cordthat is product certified byUnderwriter’s Laboratory (UL) orCanadian Standards Association(CSA). This extension cord must besuitable for use outdoors, in coldtemperatures, and be clearly markedSuitable for Use with OutdoorAppliances. Do not use an indoorextension cord outdoors. This couldresult in an electric shock or become afire hazard.
•Use as short an extension cord aspossible.
•Do not use multiple extension cords.
•Make sure that when in operation, theextension cord plug and heater cordplug connections are free and clear ofwater. This could cause an electricshock or fire.
•Make sure your vehicle is parked in aclean area, clear of combustibles.
•Make sure the heater, heater cord andextension cord are firmly connected.
•Check for heat anywhere in theelectrical hookup once the system hasbeen operating for approximately 30minutes.
•Make sure the heater system ischecked for proper operation beforewinter.
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Starting and Stopping the Engine
HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS
AnswerQuestion
The high voltage battery is electrically isol-ated from the rest of the vehicle when thekey is off. When you switch the key on, highvoltage contactors inside the battery areclosed to make the electricity available tothe motor and generator and enable thevehicle to drive. The clicks are the sound ofthese contactors as they close and openduring start up and shut down.
What are the series of clicks from the cargoarea when I first turn the key in the ignition?
The vehicle's computer will determine if anengine start is required at key-on. Silent keystart will start the engine if it is necessaryfor cabin heating, windshield defrost, or ifthe outside temperature is low. (For C-MAXEnergi vehicles, the engine may not berequired to operate these functions.)
Why does the engine sometimes start atkey-on?
There are several reasons the engine stayson for an extended amount of time whenyou first start it. One common reason is tomake sure that the emissions componentsare warm enough to minimize tailpipeemissions. As the climate gets cooler, thisengine-on time is extended.
Why does it take a long time before theengine shuts down?
The engine is required to turn on above thisspeed to protect the transmission hard-ware.
Why does my engine never shut downabove 85 mph (137 km/h)
In order to make sure that the climatecontrol system can begin heating the cabinor defrosting the windshield as soon as adriver requests it, the engine coolanttemperature has to be kept sufficiently hot.Keeping the engine on is required to main-tain the correct coolant temperature.
Why does my engine stay on when it isextremely cold outside?
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Unique Driving Characteristics