2017 FORD FUSION HYBRID bluetooth

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Perform a master reset. See Settings(page 437).The device needs to bere-indexed.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then connect it backto SYNC 3.
This is a device limitation.
When I connectmy device, Isometimes donot hear anysound.
To listen to Apple devices through USB,select AirPlay from the devices ControlCenter, then select Dock Connector.
To listen to Apple devices throughBluetooth Stereo, select AirPlay from thedevices Control Center, then select SYNC.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fisignal.Weak signal.
Use a unique name for yourSSID, don’t use the defaultname unless it contains aunique identifier, such aspart of the MAC address.
Multiple Access pointswithin range with the sameSSID.
Position the vehicle close tothe hotspot with the front ofthe vehicle facing thehotspot direction andremove obstacles ifpossible. Other Wi-Fi,Bluetooth, microwave andcordless phones may causeinterference.
Weak signal probably dueto distance from thehotspot, obstruction or highinterference.
Disconnecting aftersuccessful connection.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
menu and select 'Apps',then find the particular appand choose 'Force stop.' Donot forget to restart the appafterward, then select "FindNew Apps" on SYNC 3.
On an iPhone with iOS7+, toforce close an app, doubletap the home button thenswipe up on the app to closeit. Tap the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC 3'sMobile App's Menu.
Switch Bluetooth off andthen on to reset it on yourphone. If you are in yourvehicle, SYNC 3 should beable to automatically re-connect to your phone if youpress the "Phone" button.
There is a Bluetooth issueon some older versions ofthe Android operatingsystem that may cause appsthat were found on yourprevious vehicle drive to notbe found again if you did notswitch Bluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC 3's MobileApps Menu. If not, "ForceClose" the application andrestart it.
You may need to reset theUSB connection to SYNC 3.
My iPhone is connected, myapp is running, I restartedthe app but I still cannot findit on SYNC 3.
Increase the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The Bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC 3, but there isno sound or the sound isvery low.
Force close or uninstall theapps you do not want SYNC3 to find. If the app has a"Ford SYNC" setting, disablethat setting in the app'ssettings menu on the phone.
Some Android devices havea limited number ofBluetooth ports that appscan use to connect. If youhave more AppLink apps onyour phone than the numberof available Bluetooth ports,you will not see all of yourapps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running on myphone listed in the SYNC 3Mobile Apps Menu.
Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using thewrong voice commands.SYNC 3 doesnot understandwhat I amsaying.
Refer to the audio display during an activevoice session to find a list of voicecommands there.
Wait for the system to prompt you beforeyou state your command.You may be speaking toosoon or at the wrongtime.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting please call or visit the FordWebsite.
Ford Support
United States: 1-800-392-3673Customer Relation-ship CenterCanada: 1-800-565-3673
owner.ford.comWebsitewww.syncmyride.cawww.syncmaroute.ca
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Service Data Recording........................................9Daytime Running Lamps.............................76Type 1 - Conventional(Non-Configurable)........................................76Type 2 - Configurable..........................................76Digital Radio..................................................323HD Radio Reception and StationTroubleshooting............................................324Direction Indicators........................................78Driver Alert.....................................................203PRINCIPLE OF OPERATION..........................203USING DRIVER ALERT....................................203Driver and Passenger Airbags...................40Children and Airbags..........................................40Proper Driver and Front Passenger SeatingAdjustment.......................................................40Driver and Passenger Knee Airbags........44Driving Aids....................................................203Driving Hints...................................................224Driving Through Water...............................225DRLSee: Daytime Running Lamps.........................76
E
Economical Driving.....................................224EcoSelect........................................................150Electric Parking Brake..................................175Applying the Electric Parking brake.............175Battery With No Charge....................................177Parking On a Hill (Vehicles With a ManualTransmission) .................................................175Releasing the Electric Parking Brake...........176Electric Vehicle Information.....................414Charge Settings (Energi VehiclesOnly)...................................................................416Power.....................................................................430Emission Control System..........................159On-Board Diagnostics (OBD-II)...................160Readiness for Inspection and Maintenance(I/M) Testing...................................................160End User License Agreement.................484VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................484Engine Block Heater....................................144Using the Engine Block Heater......................145Engine Coolant Check...............................256Adding Coolant...................................................257
Coolant Change.................................................259Engine Coolant TemperatureManagement.................................................260Fail-Safe Cooling...............................................259Recycled Coolant..............................................258Severe Climates.................................................258Engine ImmobilizerSee: Passive Anti-Theft System.....................65Engine Oil Check..........................................255Adding Engine Oil..............................................255Engine Oil Dipstick......................................255Engine Specifications................................306Entertainment..............................................388AM/FM Radio......................................................389Apps........................................................................397Bluetooth Stereo or USB................................396CD (If equipped)................................................395HD Radio™ Information (IfAvailable).........................................................392SIRIUS® Satellite Radio (IfActivated).......................................................389Sources.................................................................388Supported Media Players, Formats andMetadata Information.................................397USB Port................................................................397Environment......................................................15EPBSee: Electric Parking Brake..............................175Event Data RecordingSee: Data Recording..............................................9Export Unique Options..................................13Extended Service Plan (ESP).................464EXTENDED SERVICE PLAN (CANADAONLY)...............................................................465Ford Protect (U.S. Only).................................464Exterior Mirrors................................................82Auto-Dimming Feature......................................82Blind Spot Monitor..............................................83Fold-Away Exterior Mirrors...............................82Heated Exterior Mirrors......................................82Integrated Blind Spot Mirrors..........................83Memory Mirrors.....................................................82Power Exterior Mirrors........................................82Puddle Lamps ......................................................83Signal Indicator Mirrors......................................83
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
Index

Scheduled Maintenance..........................466Seatbelt Extension.........................................37Seatbelt Height Adjustment......................34Seatbelt Reminder.........................................35Belt-Minder™........................................................35Seatbelts...........................................................30Principle of Operation........................................30Seatbelt Warning Lamp and IndicatorChime...............................................................35Conditions of operation.....................................35Seats..................................................................122Security..............................................................65Settings............................................................437911 Assist...............................................................442Ambient Lighting...............................................447Bluetooth..............................................................439Clock.......................................................................439Display...................................................................449General..................................................................446Media Player........................................................438Mobile Apps.........................................................445Navigation............................................................443Phone.....................................................................439Radio......................................................................442Sound.....................................................................437Valet Mode...........................................................449Vehicle....................................................................447Voice Control......................................................449Wi-Fi........................................................................447Side Airbags.....................................................43Side Sensing System..................................184Obstacle Distance Indicator...........................185Sitting in the Correct Position..................122Snow ChainsSee: Using Snow Chains................................300Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance...............................................472Exceptions............................................................473Speed ControlSee: Cruise Control............................................195Spinout Detection.......................................233Stability Control...........................................180Principle of Operation......................................180
Starting a Gasoline Engine........................142Automatic Engine Shutdown.........................143Failure to Start.....................................................142Guarding Against Exhaust Fumes................144Important Ventilating Information...............144Starting Your Vehicle.........................................142Stopping the Engine When Your Vehicle isMoving................................................................143Stopping the Engine When Your Vehicle isStationary.........................................................143Starting and Stopping the Engine...........141General Information...........................................141Steering............................................................213Electric Power Steering.....................................213Steering Wheel................................................67Storage Compartments.............................139SunroofSee: Moonroof.......................................................84Sun Visors.........................................................84Illuminated Vanity Mirror...................................84Supplementary Restraints System.........39Principle of Operation........................................39Symbols Glossary.............................................7SYNC™ 3........................................................367General Information..........................................367SYNC™ 3 Troubleshooting.....................450SYNC™ Applications andServices........................................................345911 Assist...............................................................345SYNC Mobile Apps............................................347SYNC™............................................................329General Information.........................................329SYNC™ Troubleshooting.........................359
T
Technical SpecificationsSee: Capacities and Specifications...........306The Better Business Bureau (BBB) AutoLine Program (U.S. Only).......................237Tire Care..........................................................285Glossary of Tire Terminology.........................287Information About Uniform Tire QualityGrading.............................................................285Information Contained on the TireSidewall...........................................................288Temperature A B C............................................286Traction AA A B C..............................................286
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
Index

Treadwear............................................................286Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit.................279Tire Pressure Monitoring System...........301Changing Tires With a Tire PressureMonitoring System.......................................302Understanding Your Tire PressureMonitoring System ......................................302Tire Repair KitSee: Tire Sealant and Inflator Kit.................279Tire Sealant and Inflator Kit.....................279First Stage: Reinflating the Tire with SealingCompound and Air........................................281General Information.........................................280Second Stage: Checking TirePressure............................................................283Tips for Use of the Kit......................................280What to do after the Tire has beenSealed...............................................................283What to do when a Tire Is Punctured.........281TiresSee: Wheels and Tires......................................279Towing a Trailer.............................................223Towing Points................................................234Installing the Recovery Hook.........................234Recovery Hook Location.................................234Towing the Vehicle on FourWheels..........................................................223Emergency Towing............................................223Recreational Towing.........................................223Towing..............................................................223Traction Control.............................................179Principle of Operation.......................................179Transmission Code Designation............309Transmission..................................................170TransmissionSee: Transmission..............................................170Transporting the Vehicle...........................233Type Approvals............................................500RF Certification Logos for Tire PressureMonitoring Sensor(s).................................500
U
Under Hood Overview...............................254Unique Driving Characteristics................146Universal Garage Door Opener................132HomeLink Wireless Control System............132
USB Port.........................................................328Using Adaptive Cruise Control................196Automatic Cancellation.................................200Blocked Sensor...................................................201Canceling the Set Speed...............................200Changing the Set Speed................................200Detection Issues.................................................201Following a Vehicle............................................198Following a Vehicle to a CompleteStop....................................................................198Hilly Condition Usage......................................200Overriding the System......................................199Resuming the Set Speed...............................200Setting the Adaptive Cruise Speed..............197Setting the Adaptive Cruise Speed WhenYour Vehicle is Stationary...........................197Setting the Gap Distance................................198Switching Adaptive Cruise ControlOff......................................................................200Switching Adaptive Cruise ControlOn........................................................................197Switching to Normal Cruise Control...........202System Not Available.......................................201Using Cruise Control....................................195Switching Cruise Control Off.........................196Switching Cruise Control On..........................195Using MyKey With Remote StartSystems...........................................................57Using Snow Chains....................................300Using Stability Control................................181Using Summer Tires..................................300Using SYNC™ With Your MediaPlayer............................................................350Accessing Your USB Song Library...............354Bluetooth Devices and SystemSettings............................................................356Connecting Your Digital Media Player to theUSB Port..........................................................350Media Menu Features......................................354Media Voice Commands..................................351USB 2.....................................................................356Voice Commands for Audio Sources..........357Using SYNC™ With Your Phone............333Accessing Features through the PhoneMenu..................................................................338Accessing Your Phone Settings.....................341Bluetooth Devices.............................................342Making Calls........................................................336
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
Index