GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
Note:Changes or modifications notexpressively approved by the partyresponsible for compliance could void theuser's authority to operate the equipment.The term IC before the radio certificationnumber only signifies that Industry Canadatechnical specifications were met.
The typical operating range for yourtransmitter is approximately 33 feet (10meters). Vehicles with the remote startfeature will have a greater range. One ofthe following could cause a decrease inoperating range:
•Weather conditions.
•Nearby radio towers.
•Structures around the vehicle.
•Other vehicles parked next to yourvehicle.
The radio frequency used by your remotecontrol can also be used by other shortdistance radio transmissions, for exampleamateur radios, medical equipment,wireless headphones, remote controls andalarm systems. If the frequencies arejammed, you will not be able to use yourremote control. You can lock and unlockthe doors with the key.
Note:Make sure to lock your vehicle beforeleaving it unattended.
Note:If you are in range, the remote controlwill operate if you press any buttonunintentionally.
Intelligent Access (If Equipped)
The system uses a radio frequency signalto communicate with your vehicle andauthorize your vehicle to unlock when oneof the following conditions are met:
•You activate the front exterior doorhandle switch.
•You press the luggage compartmentbutton.
•You press a button on the transmitter.
If excessive radio frequency interferenceis present in the area or if the transmitterbattery is low, you may need tomechanically unlock your door. You canuse the mechanical key blade in yourintelligent access key to open the driverdoor in this situation. See RemoteControl (page 48).
REMOTE CONTROL
Intelligent Access Key
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Fuel Economy (Energi only)
This display is only available in HybridMode. In Plug-in Power Mode the displaychanges to Miles (or km)/Full Charge.
An Instant Fuel Economy gauge is providedalong with Avg Fuel Economy. Whileviewing this screen you can reset youraverage fuel economy by pressing andholding the OK button on the left handsteering wheel controls. For moreinformation see Common Displays in thischapter.
Trip 1 & 2
Provides trip odometer, trip average fueleconomy and trip timer.
Distance traveled on battery power onlywith the engine off is shown in blue nextto total trip distance.
For Energi vehicles total plug-in electricityused in kilowatt hours (kWh) is shown inblue next to trip average fuel economy.
Information
In this mode, you can viewdifferent vehicle systeminformation and perform asystem check.
Information
Displays a number of different system tutorials. Use theup or down arrows to scroll through the tutorials. Thenpress OK to view.
TutorialWarnings
Displays the associated driver alert graphic.Driver Alert
MyKeys (Number of MyKeys programmed)MyKey
MyKey Miles (km) (Distance traveled using aprogrammed MyKey)
Admin Keys (Number of admin keys)
All active warnings will display first if applicable. Thesystem check menu may appear different based uponequipment options and current vehicle status. Use theup or down arrow buttons to scroll through the list.
System Check
Settings
In this mode, you can configuredifferent driver setting choices.
Note:Some items are optional and maynot appear.
Note:Some MyKey items will only appearif a MyKey is set.
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Settings
Select the desired language - Hold OK to SetLanguageDisplay
Miles & GAL, l/100km or km/LDistanceUnits
Fahrenheit (°F) or Celsius (°C)Temperature
psi, kPa or barTire Pressure
On or OffBrake Coach
On or OffBatteryDisplay
On or OffRegen Display
Hold OK to ResetDriving History
*Energi only.
Right Information Display Controls
•Press the up and down arrow buttonsto scroll through and highlight theoptions within a menu.
•Press the right arrow button to enter asub-menu.
•Press the left arrow button to exit amenu.
•Press the OK button to choose andconfirm your selection.
Main menu
From the main menu bar on the right sideof the information display, you can choosefrom the following categories:
Entertainment
See General Information (page 365).
Phone
See General Information (page 365).
Navigation or Compass
See General Information (page 365).
Fuel Economy
Use the up or down arrow buttons tochoose between the following displayoptions.
Note:The information display will remember the menu level 2 state when you change theindividual key state from the RUN to the OFF position.
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Hill Start Assist
ActionMessage
Hill start assist is not available. Contact an authorized dealer.See Hill Start Assist (page 177).Hill Start Assist NotAvailable
Keys and Intelligent Access
ActionMessage
A reminder to press the brake while starting your vehicle.To START Press Brake
The system does not detect a key in your vehicle. See KeylessStarting (page 141).No Key Detected
You pressed the start/stop button to switch off the engineand your vehicle does not detect your intelligent access keyinside your vehicle.
Restart Now or Key isNeeded
Your vehicle is in the run ignition state.Accessory Power isActive
There is a problem with your vehicle’s starting system. Seean authorized dealer for service.Starting System Fault
You have successfully programmed an intelligent access keyto the system.Key Program Successful
You have failed to program an intelligent access key to thesystem.Key Program Failure
You have programmed the maximum number of keys to thesystem.Max Number of KeysLearned
You have not programmed enough keys to the system.Not Enough KeysLearned
The key battery is low. Change the battery as soon as possible.Key Battery Low ReplaceSoon
An attempt is made to program a spare key using two existingMyKeys.Could Not ProgramIntegrated Key
Informs you that upon exiting your vehicle that the vehicle isstill on.Vehicle is ON
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Information Displays
HYBRID VEHICLE OPERATION
This hybrid vehicle combines electric andgasoline propulsion to providebreakthrough performance and improvedefficiency.
Familiarizing yourself with these uniquecharacteristics will provide an optimaldriving experience from your new vehicle.
Note:You may notice higher engine speedsupon start-up. This temporary condition isnormal and necessary to heat up the cabinand minimize emissions.
Starting:
When you start your vehicle, agreen ready indicator light willappear in the lower right portionof the instrument cluster and a ready todrive message will appear in the middle ofthe left cluster screen, letting you knowthat your vehicle is ready for driving.
The engine may not start because thisvehicle is equipped with silent key start.This fuel saving feature allows your vehicleto be ready–to–drive without requiring thegas engine to be running. This indicator willremain on while your vehicle is on, whetherthe engine is running or not to indicate yourvehicle is capable of movement (using itselectric motor, engine, or both). Typically,the engine will not start unless the vehicleis cold, a climate control change isrequested, or the accelerator is pressed.
Driving:
The gas engine automatically starts andstops to provide power when needed andto save fuel when not needed. Whilecoasting at low speeds, coming to a stop,or standing, the gas engine normally shutsdown and your vehicle operates inelectric-only mode.
Conditions that may cause the engine tostart up or remain running include:
•Considerable vehicle acceleration.
•Vehicle speed above 85 mph(137 km/h). However, the maximumspeed for electric-only operation maybe lower while driving in hottemperatures or on hilly terrain.
•Ascending a hill.
•Charge level of high voltage battery islow.
•Very high or low outside temperature(to provide system cooling or heating).For Energi vehicles, climate controldemands by passengers may notdirectly cause the engine to run. Thisonly occurs when the high voltagebattery charge is low, or if the outsidetemperature is cold enough to requirethe engine to provide additional heatfor the cabin.
•Engine not warm enough to providepassenger requested cabintemperature.
Stopping:
The gas engine may shut off to conservefuel as you come to a stop. Restarting yourvehicle is not required. Simply step on theaccelerator when you are ready to drive.
Transmission Operation:
Due to the technologically advanced,electronically-controlled continuouslyvariable transaxle, you will not feel shiftchanges like those of a non-hybrid vehicle.
Note:Since engine speed is controlled bythe transmission, it may seem elevated attimes. This is normal hybrid operation andhelps deliver fuel efficiency andperformance.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
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Roadside Emergencies
Lighting Control...............................................73Headlamp Flasher................................................74High Beams.............................................................73Lighting...............................................................73General Information............................................73Load Carrying..................................................217Load Limit........................................................217Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles..............................................................221Vehicle Loading - with and without aTrailer..................................................................217Locking and Unlocking.................................58Activating Intelligent Access............................59Autolock..................................................................60Autounlock..............................................................61Battery Saver..........................................................61Illuminated Entry...................................................61Illuminated Exit......................................................61Power Door Locks................................................58Remote Control....................................................58Smart Unlocks for Intelligent AccessKeys......................................................................60
M
Maintenance..................................................252General Information..........................................252Manual Seats.................................................124Media Hub......................................................326Memory Function.........................................126Easy Entry and Exit Feature............................128Linking a PreSet Position to your RemoteControl or Intelligent Access KeyFob.......................................................................127Saving a PreSet Position..................................127Message CenterSee: Information Displays.................................94MirrorsSee: Heated Windows and Mirrors..............120See: Windows and Mirrors.................................81Mobile Communications Equipment.......13Moonroof..........................................................84Bounce-Back.........................................................85Opening and Closing the Moonroof..............85Venting the Moonroof........................................85Motorcraft Parts..........................................306MyKey Troubleshooting................................57
MyKey™.............................................................54Principle of Operation........................................54
N
Navigation.....................................................404cityseeker...............................................................412Destination Mode..............................................407Map Mode............................................................404Navigation Map Updates.................................413Navigation Menu................................................410SiriusXM Traffic and Travel Link....................413Waypoints..............................................................411Normal Scheduled Maintenance..........470Intelligent Oil-Life Monitor.............................470Normal Maintenance Intervals......................471
O
Oil Change Indicator Reset......................255Oil CheckSee: Engine Oil Check......................................254Opening and Closing the Hood..............252Closing the Hood...............................................253Opening the Hood.............................................252Ordering Additional Owner'sLiterature.....................................................238Obtaining a French Owner’s Manual.........239Overhead Console.......................................140
P
Parking Aids....................................................182Principle of Operation.......................................182Passive Anti-Theft System.........................65SecuriLock®...........................................................65PATSSee: Passive Anti-Theft System.....................65Perchlorate.........................................................11Personal Safety System™..........................38How Does the Personal Safety SystemWork?..................................................................38Phone..............................................................399During a Phone Call..........................................402Making Calls.........................................................401Pairing Your Cell Phone for the FirstTime..................................................................399Phone Menu.......................................................400
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Index