Collision, Damage or Fire Event.............230
Post-Crash Alert System...........................232
Spinout Detection........................................232
Transporting the Vehicle...........................232
Towing Points................................................233
Customer Assistance
Getting the Services You Need...............234
In California (U.S. Only).............................235
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................236
Utilizing the Mediation/ArbitrationProgram (Canada Only)........................237
Getting Assistance Outside the U.S. andCanada.........................................................237
Ordering Additional Owner'sLiterature....................................................238
Reporting Safety Defects (U.S.Only).............................................................239
Reporting Safety Defects (CanadaOnly).............................................................239
Fuses
Fuse Specification Chart...........................241
Changing a Fuse..........................................250
Maintenance
General Information...................................252
Opening and Closing the Hood..............252
Under Hood Overview................................253
Engine Oil Dipstick......................................254
Engine Oil Check..........................................254
Oil Change Indicator Reset......................255
Engine Coolant Check...............................256
Automatic Transmission FluidCheck...........................................................260
Brake Fluid Check.......................................260
Washer Fluid Check....................................260
Changing the 12V Battery.........................260
Checking the Wiper Blades......................262
Changing the Wiper Blades.....................262
Adjusting the Headlamps.........................263
Removing a Headlamp.............................264
Changing a Bulb..........................................266
Bulb Specification Chart...........................267
Changing the Engine Air Filter................269
Vehicle Care
General Information...................................270
Cleaning Products.......................................270
Cleaning the Exterior....................................271
Waxing..............................................................272
Cleaning the Engine....................................272
Cleaning the Windows and WiperBlades...........................................................273
Cleaning the Interior....................................273
Cleaning the Instrument Panel andInstrument Cluster Lens........................274
Cleaning Leather Seats..............................274
Repairing Minor Paint Damage...............275
Cleaning the Wheels...................................275
Vehicle Storage.............................................275
Wheels and Tires
Tire Sealant and Inflator Kit.....................278
Tire Care..........................................................284
Using Summer Tires...................................299
Using Snow Chains.....................................299
Tire Pressure Monitoring System..........300
Technical Specifications...........................303
Capacities and Specific-ations
Engine Specifications................................305
Motorcraft Parts..........................................306
Vehicle Identification Number................307
Vehicle Certification Label......................308
Transmission Code Designation...........308
Capacities and Specifications...............309
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Table of Contents
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten seatbelt
Flammable
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartmentrelease
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
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Introduction E71340 E71880 E231160 E67017 E161353
Electric Park Brake
Lights when the electric parkingbrake malfunctions.
Engine or Motor CoolantTemperature
Lights when the engine or motorcooling system is overheating.Stop your vehicle in a safe placeand have an authorized dealer check thesystem.
Engine Oil
If it lights with the engine runningor when you are driving, thisindicates a malfunction. Stopyour vehicle as soon as it is safe to do soand switch the engine off. Check the engineoil level. See Engine Oil Check (page 254).
Note:Do not resume your trip if it lights,even if the oil level is correct. Have anauthorized dealer check the systemimmediately.
EV Now
Lights when you switch on thisfeature. See Plug-In HybridVehicle Operation (page 148).
EV Later
Lights when you select thisfeature. See Plug-In HybridVehicle Operation (page 148).
Fasten Seatbelt
Lights and a chime sounds toremind you to fasten yourseatbelt. See SeatbeltReminder (page 35).
Front Airbag
Lights when you start yourvehicle. If it continues to flash orremains on, it indicates amalfunction. Have an authorized dealercheck the system.
Front Fog Lamps (If Equipped)
Lights when you switch on thefront fog lamps.
Grade Assist (If Equipped)
Lights when you switch on thegrade assist function.
Heads Up Display (If Equipped)
A red beam of lights appears onthe windshield in certaininstances when using adaptivecruise control or the collision warningsystem. To make sure the display works,it will also appear momentarily when youstart your vehicle.
High Beam
Lights when you switch on thehigh-beam headlamps. Flasheswhen you use the headlampflasher.
Hood Ajar
Lights when the ignition is on andthe hood is not completelyclosed.
Lane Keeping Aid (If Equipped)
Lights when you activate thelane keeping system.
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Instrument ClusterE146190 E144814 E151263 E71880 E67017 E144523 E156133 E159324 E144813
Lane Keeping System
ActionMessage
The system has malfunctioned. Contact an authorized dealeras soon as possible.Lane Keeping Sys.Malfunction ServiceRequired
The system has detected a condition that has caused thesystem to be temporarily unavailable.Front Camera Tempor-arily Not Available
The system has detected a condition that requires you toclean the windshield in order for it to operate properly.Front Camera Low Visib-ility Clean Screen
The system has malfunctioned. Contact an authorized dealeras soon as possible.Front Camera Malfunc-tion Service Required
The system requests the driver to keep their hands on thesteering wheel.Keep Hands on SteeringWheel
Maintenance
ActionMessage
Stop your vehicle as soon as safely possible and turn off theengine. Check the oil level. If the warning stays on or continuesto come on with your engine running, contact an authorizeddealer as soon as possible.
Low Engine Oil Pressure
The engine oil life remaining is 10% or less. See Engine OilCheck (page 254).Change Engine Oil Soon
The oil life left is at 0%. See Engine Oil Check (page 254).Oil Change Required
The brake fluid level is low, inspected the brake systemimmediately. See Brake Fluid Check (page 260).Brake Fluid Level Low
The brake system needs servicing. Stop your vehicle in a safeplace. Contact an authorized dealer.Check Brake System
The engine coolant temperature is excessively high. SeeEngine Coolant Check (page 256).Engine Coolant OverTemperature
The motor electronics are overheating. Stop your vehicle assoon as safely possible, turn off your vehicle and let it cool. Ifthe warning stays on or continues to come on, contact anauthorized dealer as soon as possible.
Motor Coolant OverTemperature
The engine has reduced power to help reduce high enginetemperature.Power Reduced toLower Engine Temp
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Information Displays
ActionMessage
The kit needs service. See an authorized dealer.Service Tire Mobility Kit
Your vehicle is still in Transport or Factory mode. This maynot allow some features to operate properly. See an author-ized dealer.
Transport / FactoryMode
The powertrain needs service due to a powertrain malfunction.See Manual
EV functionality is disabled and the engine is running tomaintain oil quality. See Plug-In Hybrid Vehicle Operation(page 148).
Engine ON Due to LowUse Normal Operation
MyKey
ActionMessage
You cannot program a MyKey.MyKey not Created
MyKey is active.MyKey Active DriveSafely
When switching on your vehicle and MyKey is in use, displaysthat the MyKey speed limit is on.Speed Limited to XXMPH/km/h
MyKey is in use and the MyKey speed limit is on and the vehiclespeed is approaching 80 mph (130 km/h).Near Vehicle Top Speed
You have reached the speed limit set for your MyKey.Vehicle at Top Speed ofMyKey Setting
You have an active MyKey with a programmed set speed limit.Check Speed DriveSafely
Belt-Minder turns on with a MyKey in use.Buckle Up to UnmuteAudio
With a MyKey in use, AdvanceTrac turns on.AdvanceTrac On -MyKey Setting
With a MyKey in use, traction control turns on.Traction Control On -MyKey Setting
With a MyKey in use, park aid is always on.MyKey Park Aid Cannotbe Deactivated
With a MyKey in use, lane keeping alert turns on.Lane Keeping Alert OnMyKey Setting
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Information Displays
Settings
ECO CruiseDriver Assist
Low Engine Use
The low engine use mode is equipped onEnergi models only. The Low Engine Usemode maintains proper engine lubricationat sufficient temperature, and will activateautomatically when you drive your vehiclewith limited engine operation. When yourvehicle is in low engine use mode, yourvehicle will automatically run the engineas necessary.
Note:If your vehicle is in low engine usemode when you start your vehicle, amessage will appear in the informationdisplay. See Information Messages (page103).
If you select the EV Now mode while thevehicle is in the low engine use mode, EVNow mode will be suspended for as longas you are in low engine use mode. The lowengine use mode will resume the next timeyou start your vehicle and willautomatically stop when no longer needed.
Note:Cold temperatures will affect theengine warm up time and the low engineuse mode may operate more frequently.
Note:An oil change is not required but givesyou the option of not running a low engineuse cycle. Resetting the oil life monitoringsystem will suspend the low engine usemode.
Fuel Freshness
See Fuel Quality (page 154).
ECOSELECT (If Equipped)
EcoSelect is a drive mode for non plug-invehicles designed to offer the best possiblefuel economy with tradeoffs in vehicleperformance and comfort.
To switch EcoSelect on, pressthe ECO button.
A graphic displays on your informationdisplay when EcoSelect is on.
Your vehicle will remember the lastselected mode whenever you start yourvehicle.
EcoSelect allows your vehicle to operatemore efficiently. You will notice:
•Less aggressive cooling.
•Softer acceleration.
•Increased deceleration when coasting.
•Changes in engine behavior.
•ECO cruise control activation.
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Unique Driving CharacteristicsE198654
AnswerQuestion
Your vehicle's engine and transmission aredesigned to deliver the power you need atthe most efficient engine speed. This maybe higher than expected during heavyaccelerations, and may fluctuate whendriving at a steady speed. These are charac-teristics of the Atkinson engine cycle andthe transmission technology that helpmaximize your hybrid's fuel economy.
Why does my engine rev up so high some-times when I accelerate?
The fan noise comes from a fan locatednext to the high voltage battery pack. Thisfan turns on when the battery requirescooling air. The fan speed, and associatednoise level, will change according to theamount of cooling required to maintaingood performance. Maintaining the batterytemperature at optimal conditions alsoprolongs the useful life of the battery andhelps to achieve better fuel economy.
What is the fan noise I hear from the rearof my hybrid?
Change the engine oil every 10000 miles(16000 kilometers) or once per year undernormal operating conditions.
What is the engine oil change serviceinterval?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you maynotice slightly reduced fuel economybecause ethanol contains less energy pergallon than gasoline. Your hybrid vehicle isnot designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and howwill it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requiresno maintenance.
How long will my high voltage battery last?Does it need maintenance?
There are no provisions for charging thehigh voltage battery from a power supplyexternal to the vehicle. (For C-MAX Energivehicles, the vehicle can be plugged into a110-volt outlet with charge cord provided.)
Can you charge the battery with a plug intoan A/C outlet?
Yes. Your hybrid vehicle can be flat towedwithout modification. See Towing (page222).
Can I tow the hybrid behind my motor homewith all four wheels down?
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Unique Driving Characteristics
Your vehicle is equipped with variousemission control components and acatalytic converter that will enable yourvehicle to comply with applicable exhaustemission standards.
To make sure that the catalytic converterand other emission control componentscontinue to work properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while yourvehicle is moving, especially at highspeeds.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
The scheduled maintenance items listedin scheduled maintenance information areessential to the life and performance ofyour vehicle and to its emissions system.
If you use anything other than Ford,Motorcraft or Ford-authorized parts formaintenance replacements or for serviceof components affecting emission control,such non-Ford parts should be equivalentto genuine Ford Motor Company parts inperformance and durability.
Illumination of the service engine soonindicator, charging system warning light orthe temperature warning light, fluid leaks,strange odors, smoke or loss of enginepower could indicate that the emissioncontrol system is not working properly.
An improperly operating or damagedexhaust system may allow exhaust toenter the vehicle. Have a damaged orimproperly operating exhaust systeminspected and repaired immediately.
Do not make any unauthorized changes toyour vehicle or engine. By law, vehicleowners and anyone who manufactures,repairs, services, sells, leases, tradesvehicles, or supervises a fleet of vehiclesare not permitted to intentionally remove
an emission control device or prevent itfrom working. Information about yourvehicle’s emission system is on the VehicleEmission Control Information Decallocated on or near the engine. This decalalso lists engine displacement.
Please consult your warranty informationfor complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as theon-board diagnostics system (OBD-II) thatmonitors the engine’s emission controlsystem. The system protects theenvironment by making sure that yourvehicle continues to meet governmentemission standards. The OBD-II systemalso assists a service technician in properlyservicing your vehicle.
When the service engine soonindicator illuminates, the OBD-IIsystem has detected amalfunction. Temporary malfunctions maycause the service engine soon indicator toilluminate. Examples are:
1. Your vehicle has run out of fuel—theengine may misfire or run poorly.
2. Poor fuel quality or water in thefuel—the engine may misfire or runpoorly.
3. The fuel fill inlet may not have closedproperly. See Refueling (page 156).
4. Driving through deep water—theelectrical system may be wet.
You can correct these temporarymalfunctions by filling the fuel tank withgood quality fuel, properly closing the fuelfill inlet or letting the electrical system dryout. After three driving cycles without theseor any other temporary malfunctions
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Fuel and Refueling