2017 FORD FUSION (AMERICAS) bluetooth

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 419).
The file format is not
supported by SYNC 3.
Perform a master reset. See
Settings
(page 448).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
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Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3

Engine Specifications - 2.7L
EcoBoost™.................................................323
Drivebelt Routing............................................... 323
Entertainment...............................................419 AM/FM Radio...................................................... 420
Apps....................................................................... 428
Bluetooth Stereo or USB................................. 427
CD (If equipped)................................................ 426
HD Radio ™ Information (If
Available)......................................................... 423
SIRIUS® Satellite Radio (If Activated)....................................................... 420
Sources.................................................................. 419
Supported Media Players, Formats and Metadata Information................................ 428
USB Port............................................................... 428
Environment......................................................15
EPB See: Electric Parking Brake.............................. 174
Essential Towing Checks
..........................224
Before Towing a Trailer.................................... 225
Hitches................................................................... 224
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 225
Safety Chains...................................................... 224
Trailer Brakes....................................................... 224
Trailer Lamps....................................................... 224
When Towing a Trailer...................................... 225
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Extended Service Plan (ESP).................475 EXTENDED SERVICE PLAN (CANADA
ONLY)................................................................ 476
Ford Protect (U.S. Only).................................. 475
Exterior Mirrors................................................82 Auto-Dimming Feature...................................... 82
Blind Spot Monitor.............................................. 83
Fold-Away Exterior Mirrors............................... 82
Heated Exterior Mirrors...................................... 82
Integrated Blind Spot Mirrors.......................... 83
Memory Mirrors..................................................... 82
Power Exterior Mirrors........................................ 82
Puddle Lamps ...................................................... 83
Signal Indicator Mirrors...................................... 83F
Fastening the Seatbelts
................................31
Rear Inflatable Seatbelt..................................... 33
Seatbelt Locking Modes.................................... 32
Using Seatbelts During Pregnancy.................31
Flat Tire Inflation See: Tire Sealant and Inflator Kit................286
Floor Mats
.......................................................229
Fog Lamps - Front See: Front Fog Lamps......................................... 78
Ford Credit
..........................................................11
US Only...................................................................... 11
Front Fog Lamps............................................78
Front Parking Aid
..........................................182
Obstacle Distance Indicator........................... 183
Front Passenger Sensing System.............41
Fuel and Refueling.......................................153
Fuel Consumption
.......................................159
Calculating Fuel Economy.............................. 160
Filling the Tank.................................................... 160
Fuel Filler Funnel Location........................154
Fuel Quality....................................................154 Choosing the Right Fuel................................... 154
Fuel Shutoff...................................................232
Fuses
................................................................245
Fuse Specification Chart..........................245
Passenger Compartment Fuse Panel.........251
Power Distribution Box.................................... 245
G
Garage Door Opener See: Universal Garage Door Opener............137
Gauges...............................................................86 Engine Coolant Temperature Gauge............87
Fuel Gauge.............................................................. 87
Information Display............................................. 86
Left Information Display................................... 88
Type 1 and 2............................................................ 86
Type 3....................................................................... 88
General Information on Radio Frequencies...................................................48
Intelligent Access................................................. 48
General Maintenance Information........477 Multi-Point Inspection..................................... 479
Owner Checks and Services.......................... 478
Protecting Your Investment............................ 477
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Fusion (CC7) Canada/United States of America, enUSA, First Printing Index

Reporting Safety Defects (Canada
Only)..............................................................243
Reporting Safety Defects (U.S. Only)..............................................................243
Roadside Assistance...................................231
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 231
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................232
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 232
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 231
Vehicles Sold in the United States: Using Roadside Assistance.................................... 231
Roadside Emergencies
...............................231
Running-In See: Breaking-In................................................. 228
Running Out of Fuel....................................156 Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™
............................................44
Safety Precautions.......................................153
Satellite Radio..............................................356 Satellite Radio Electronic Serial Number
(ESN)................................................................. 357
Satellite Radio Reception Factors...............357
SIRIUS® Satellite Radio Service.................. 357
Troubleshooting................................................. 358
Scheduled Maintenance Record...........485
Scheduled Maintenance
...........................477
Seatbelt Extension.........................................37
Seatbelt Height Adjustment......................34
Seatbelt Reminder.........................................35
Belt-Minder™........................................................ 35
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................35
Conditions of operation..................................... 35
Seats
..................................................................127
Security..............................................................65
Settings...........................................................448 911 Assist............................................................... 453Ambient Lighting...............................................
458
Bluetooth............................................................. 450
Clock...................................................................... 449
Display
................................................................... 459
General.................................................................. 457
Media Player....................................................... 448
Mobile Apps........................................................ 456
Navigation............................................................ 454
Phone.................................................................... 450
Radio...................................................................... 453
Sound.................................................................... 448
Valet Mode.......................................................... 460
Vehicle................................................................... 458
Voice Control...................................................... 460
Wi-Fi....................................................................... 458
Side Airbags
.....................................................43
Side Sensing System..................................183 Obstacle Distance Indicator........................... 184
Sitting in the Correct Position...................127
Snow Chains See: Using Snow Chains................................. 308
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................483
Exceptions........................................................... 485
Speed Control See: Cruise Control............................................ 194
Spinout Detection
.......................................235
Stability Control............................................179
Principle of Operation....................................... 179
Starting a Gasoline Engine........................147 Automatic Engine Shutdown........................ 148
Failure to Start...................................................... 147
Guarding Against Exhaust Fumes................149
Important Ventilating Information...............149
Starting Your Vehicle......................................... 147
Stopping the Engine When Your Vehicle is Moving............................................................... 148
Stopping the Engine When Your Vehicle is Stationary......................................................... 148
Starting and Stopping the Engine.........146 General Information.......................................... 146
Steering.............................................................212 Electric Power Steering..................................... 212
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Fusion (CC7) Canada/United States of America, enUSA, First Printing Index

Blocked Sensor..................................................
200
Canceling the Set Speed................................. 199
Changing the Set Speed................................. 198
Detection Issues................................................. 199
Following a Vehicle............................................ 197
Following a Vehicle to a Complete Stop..................................................................... 197
Hilly Condition Usage....................................... 199
Overriding the System...................................... 198
Park Brake Application..................................... 199
Resuming the Set Speed................................. 199
Setting the Adaptive Cruise Speed.............196
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 196
Setting the Gap Distance................................. 197
Switching Adaptive Cruise Control Off....................................................................... 199
Switching Adaptive Cruise Control On........................................................................\
196
Switching to Normal Cruise Control............201
System Not Available...................................... 200
Using All-Wheel Drive................................168 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 168
Using Cruise Control...................................194 Switching Cruise Control Off......................... 195
Switching Cruise Control On.......................... 194
Using MyKey With Remote Start Systems...........................................................57
Using Snow Chains....................................308
Using Stability Control...............................180
Using Summer Tires
..................................308
Using SYNC™ With Your Media Player.............................................................381
Accessing Your USB Song Library...............385
Bluetooth Devices and System Settings............................................................. 387
Connecting Your Digital Media Player to the USB Port........................................................... 381
Media Menu Features...................................... 385
Media Voice Commands................................. 382
USB 2...................................................................... 387
Voice Commands for Audio Sources.........388
Using SYNC™ With Your Phone............364 Accessing Features through the Phone
Menu................................................................. 369
Accessing Your Phone Settings.................... 372
Bluetooth Devices.............................................. 373Making Calls.........................................................
367
Pairing a Phone for the First Time..............364
Pairing Subsequent Phones.......................... 365
Phone Options during an Active Call.........368
Phone Voice Commands............................... 366
Receiving Calls................................................... 368
System Settings................................................. 374
Text Messaging................................................... 370
Using Traction Control................................178 Switching the System Off................................ 178
System Indicator Lights and Messages.......................................................... 178
Using a Switch..................................................... 178
Using the Information Display Controls............................................................. 178
Using Voice Recognition...........................362 Audio Voice Commands.................................. 413
Climate Voice Commands.............................. 414
Initiating a Voice Session................................ 362
Mobile App Voice Commands....................... 416
Navigation Voice Commands........................ 415
Phone Voice Commands................................. 414
SiriusXM Traffic and Travel Link Voice Commands....................................................... 417
System Interaction and Feedback..............363
Voice Settings Commands.............................. 417
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................241
V
Vehicle Care
...................................................279
General Information.......................................... 279
Vehicle Certification Label.......................328
Vehicle Identification Number
................327
Vehicle Storage............................................284
Battery................................................................... 285
Body....................................................................... 284
Brakes.................................................................... 285
Cooling system................................................... 285
Engine.................................................................... 284
Fuel system.......................................................... 285
General.................................................................. 284
Miscellaneous..................................................... 285
Removing Vehicle From Storage.................285
Tires........................................................................\
285
Ventilation See: Climate Control........................................... 117
524
Fusion (CC7) Canada/United States of America, enUSA, First Printing Index