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Voice Commands for Audio
Sources
Your voice system allows you to change
audio sources with a simple voice
command.
Press the voice button and when
prompted say:
Voice Command
(music | audio | entertainment) [system]
Below are a few examples of voice
commands you can use.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
Bluetooth (audio | stereo)
(disc | CD [player]) play
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset)
[tune [to]] FM 2
Radio *
tune [to] SAT
*
Sirius
(USB [stick] | iPod | MP3 [player]) Voice Command
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what
| which) (song | track | artist) is this |
(who's | who is) playing | (what's | what
is) this)
help
* If equipped.
Radio Voice Commands If you are listening to the radio,
press the voice button, and then
say any of the commands in the
following table.
If you are not listening to the radio,
press the voice button and, after the
tone, say: Voice Command
Radio
You can then say any of the following
commands.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
[tune [to]] (AM ___ | ___ [AM])
[tune [to]] AM preset ___
[tune [to]] AM1 preset ___
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset) preset ___
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
If the missing contacts are
stored on your SIM card, try moving them to the device memory.
Remove any pictures or
special ring tones associ- ated with the missing contact.
Depending upon your phone,
you may have to grant SYNC permission to access your
phonebook contacts. Make sure to confirm when
prompted by your phone during the phonebook download.
Go to the website to review your phone's compatibility.
This is a phone-dependent feature.
I am having trouble
connecting my phone to SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying again.
Check the security and auto accept and prompt always
settings relative to the SYNC Bluetooth connection on your phone.
This may be a possible
phone malfunction.
Update your device's firm-ware.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Turn off the Auto phone-book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
Make sure that the device does not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports the
Bluetooth audio streaming function.
This is a phone-dependent
feature.
Bluetooth audio does not
stream.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
On an iPhone with iOS7+, to force close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some order versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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GENERAL INFORMATION
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Getting to Know Your System
The SYNC 3 system allows you to interact
with a variety of features using the
touchscreen and voice commands. By
integrating with your Bluetooth-enabled
phone, the touchscreen provides easy
interaction with audio, multimedia, climate
control, navigation, and your phone's SYNC
3 compatible apps.
Using the Touchscreen
To operate the touchscreen, you can
simply touch the item or option that you
want to select. The button changes color
when you select it.
The SYNC 3 layout allows you to quickly
select the feature you wish to use.
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Description
Item
Callout
This icon appears when SYNC 3 has received a soft-
ware update. Pressing the icon shows more details
about the new software.
Download
F
This icon appears if a Wi-Fi network is connected.
Wi-Fi
G
An available Wi-Fi network is within range.
Wi-Fi in Range
H
This icon displays when your cell phone is roaming.
Roaming
I
This icon displays when you receive a text message
on your phone.
Text Message
J
This icon displays when 911 Assist is set to off and
your phone is connected to SYNC.
911 Assist Off
K
The Bluetooth alert icon displays when there is an
active Bluetooth alert.
Bluetooth Alert
L
This icon displays to show an active Bluetooth
connection.
Bluetooth
M
Messages may also appear in the status
bar to provide you with notifications. You
can select the message to view the
associated feature.
Feature Bar Functions
Feature Bar Item
Allows you to control the media playing in
your vehicle. You can control all audio
features including AM, FM and satellite
radio, CDs, and media streaming over a
Bluetooth device or through a USB
connection.
Audio
Allows you to adjust the temperature, fan
speed and airflow within the vehicle.
Climate
Allows you to make calls, receive calls, and
access the phonebook of your connected
device.
Phone
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Information
Option
Missed calls
Outgoing calls
Incoming calls
All calls
Quick
dial
If you are on a call, the call information is displayed on the information display.
If you are receiving a call, you can accept it by selecting OK on the right-hand
steering wheel controls.
* Depending on your vehicle options, all of these choices may not display.
Use the OK and arrow buttons on the right
side of your steering wheel to scroll
through the available modes.
The selection menu expands and different
options appear.
• Press the up and down arrows to scroll
through the modes.
• Press the right arrow to enter the mode,
use the left arrow to exit the mode.
• Press the up and down arrows to make
adjustments within the chosen mode.
• Press
OK to confirm your selection.
Note: If your vehicle is not equipped with
navigation, compass appears in the display
instead of navigation. If you press the right
arrow to go into the compass menu, you can
see the compass graphic. The compass
displays the direction in which the vehicle
is traveling, not true direction (for example,
if the vehicle is traveling west, the middle
of the compass graphic displays west; north
displays to the left of west though its true
direction is to the right of west).
Using the Steering Wheel Controls
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL:
Control the volume of audio output.
Mute:
Mute the audio output. Voice:
Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
SEEK NEXT:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
SEEK PREVIOUS:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
PHONE ACCEPT:
Press to answer a call
or switch between calls.
PHONE REJECT:
Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT
may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:
Touch the control repeatedly to switch
between media sources (modes).
See
Steering Wheel (page 67).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
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