2017 FORD FUSION (AMERICAS) phone

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
472
Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example, two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• Mobile communications systems may
harm the operation of your vehicle,
particularly if their manufacturer did
not design them specifically for
automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
474
Fusion (CC7) Canada/United States of America, enUSA, First Printing Accessories

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508
Fusion (CC7) Canada/United States of America, enUSA, First Printing Appendices

Navigation Map Updates................................
445
Navigation Menu................................................ 442
SiriusXM Traffic and Travel Link................... 445
Waypoints............................................................ 443
Normal Scheduled Maintenance.........480
Intelligent Oil-Life Monitor............................ 480
Normal Maintenance Intervals..................... 481
O
Oil Change Indicator Reset
......................262
Oil Check See: Engine Oil Check....................................... 261
Opening and Closing the Hood..............256 Closing the Hood................................................ 257
Opening the Hood............................................. 256
Ordering Additional Owner's Literature......................................................242
Obtaining a French Owner ’s Manual..........243
Overhead Console
........................................145
P
Parking Aids
.....................................................181
Principle of Operation........................................ 181
Passive Anti-Theft System
.........................65
SecuriLock®........................................................... 65
PATS See: Passive Anti-Theft System..................... 65
Perchlorate.........................................................11
Personal Safety System ™
..........................38
How Does the Personal Safety System
Work?.................................................................. 38
Phone................................................................431 During a Phone Call.......................................... 435
Making Calls........................................................ 434
Pairing Your Cell Phone for the First Time.................................................................... 431
Phone Menu......................................................... 432
Receiving Calls.................................................... 435
Smartphone Connectivity.............................. 436
Text Messaging................................................... 436
Post-Crash Alert System..........................235
Power Door Locks See: Locking and Unlocking............................. 58
Power Seats....................................................129 10-way power seat.............................................. 131
6-way power seat.............................................. 130Power Lumbar.......................................................
131
Power Windows...............................................81 Accessory Delay..................................................... 81
Bounce-Back
.......................................................... 81
One-Touch Down.................................................. 81
One-Touch Up........................................................ 81
Window Lock.......................................................... 81
Pre-Collision Assist
......................................213
Using the Pre-Collision Assist
System............................................................... 214
Protecting the Environment........................15
R
Rear Parking Aid.............................................181 Obstacle Distance Indicator........................... 182
Rear Seat Armrest........................................136
Rear Seats
.......................................................133
Rear View Camera.......................................190
Camera Guidelines............................................. 192
Manual Zoom....................................................... 193
Obstacle Distance Indicator........................... 193
Rear Camera Delay............................................ 193
Using the Rear View Camera System..........191
Rear View Camera See: Rear View Camera................................... 190
Recommended Towing Weights............223
Refueling..........................................................157
Remote Control..............................................48 Car Finder................................................................. 51
Intelligent Access Key........................................ 48
Remote Start.......................................................... 51
Replacing the Battery......................................... 50
Sounding the Panic Alarm................................. 51
Using the Key Blade............................................ 49
Remote Start
..................................................125
Automatic Settings............................................ 126
Removing a Headlamp..............................273
Repairing Minor Paint Damage..............283
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................53
521
Fusion (CC7) Canada/United States of America, enUSA, First Printing Index

Reporting Safety Defects (Canada
Only)..............................................................243
Reporting Safety Defects (U.S. Only)..............................................................243
Roadside Assistance...................................231
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 231
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................232
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 232
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 231
Vehicles Sold in the United States: Using Roadside Assistance.................................... 231
Roadside Emergencies
...............................231
Running-In See: Breaking-In................................................. 228
Running Out of Fuel....................................156 Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™
............................................44
Safety Precautions.......................................153
Satellite Radio..............................................356 Satellite Radio Electronic Serial Number
(ESN)................................................................. 357
Satellite Radio Reception Factors...............357
SIRIUS® Satellite Radio Service.................. 357
Troubleshooting................................................. 358
Scheduled Maintenance Record...........485
Scheduled Maintenance
...........................477
Seatbelt Extension.........................................37
Seatbelt Height Adjustment......................34
Seatbelt Reminder.........................................35
Belt-Minder™........................................................ 35
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................35
Conditions of operation..................................... 35
Seats
..................................................................127
Security..............................................................65
Settings...........................................................448 911 Assist............................................................... 453Ambient Lighting...............................................
458
Bluetooth............................................................. 450
Clock...................................................................... 449
Display
................................................................... 459
General.................................................................. 457
Media Player....................................................... 448
Mobile Apps........................................................ 456
Navigation............................................................ 454
Phone.................................................................... 450
Radio...................................................................... 453
Sound.................................................................... 448
Valet Mode.......................................................... 460
Vehicle................................................................... 458
Voice Control...................................................... 460
Wi-Fi....................................................................... 458
Side Airbags
.....................................................43
Side Sensing System..................................183 Obstacle Distance Indicator........................... 184
Sitting in the Correct Position...................127
Snow Chains See: Using Snow Chains................................. 308
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................483
Exceptions........................................................... 485
Speed Control See: Cruise Control............................................ 194
Spinout Detection
.......................................235
Stability Control............................................179
Principle of Operation....................................... 179
Starting a Gasoline Engine........................147 Automatic Engine Shutdown........................ 148
Failure to Start...................................................... 147
Guarding Against Exhaust Fumes................149
Important Ventilating Information...............149
Starting Your Vehicle......................................... 147
Stopping the Engine When Your Vehicle is Moving............................................................... 148
Stopping the Engine When Your Vehicle is Stationary......................................................... 148
Starting and Stopping the Engine.........146 General Information.......................................... 146
Steering.............................................................212 Electric Power Steering..................................... 212
522
Fusion (CC7) Canada/United States of America, enUSA, First Printing Index

Blocked Sensor..................................................
200
Canceling the Set Speed................................. 199
Changing the Set Speed................................. 198
Detection Issues................................................. 199
Following a Vehicle............................................ 197
Following a Vehicle to a Complete Stop..................................................................... 197
Hilly Condition Usage....................................... 199
Overriding the System...................................... 198
Park Brake Application..................................... 199
Resuming the Set Speed................................. 199
Setting the Adaptive Cruise Speed.............196
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 196
Setting the Gap Distance................................. 197
Switching Adaptive Cruise Control Off....................................................................... 199
Switching Adaptive Cruise Control On........................................................................\
196
Switching to Normal Cruise Control............201
System Not Available...................................... 200
Using All-Wheel Drive................................168 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 168
Using Cruise Control...................................194 Switching Cruise Control Off......................... 195
Switching Cruise Control On.......................... 194
Using MyKey With Remote Start Systems...........................................................57
Using Snow Chains....................................308
Using Stability Control...............................180
Using Summer Tires
..................................308
Using SYNC™ With Your Media Player.............................................................381
Accessing Your USB Song Library...............385
Bluetooth Devices and System Settings............................................................. 387
Connecting Your Digital Media Player to the USB Port........................................................... 381
Media Menu Features...................................... 385
Media Voice Commands................................. 382
USB 2...................................................................... 387
Voice Commands for Audio Sources.........388
Using SYNC™ With Your Phone............364 Accessing Features through the Phone
Menu................................................................. 369
Accessing Your Phone Settings.................... 372
Bluetooth Devices.............................................. 373Making Calls.........................................................
367
Pairing a Phone for the First Time..............364
Pairing Subsequent Phones.......................... 365
Phone Options during an Active Call.........368
Phone Voice Commands............................... 366
Receiving Calls................................................... 368
System Settings................................................. 374
Text Messaging................................................... 370
Using Traction Control................................178 Switching the System Off................................ 178
System Indicator Lights and Messages.......................................................... 178
Using a Switch..................................................... 178
Using the Information Display Controls............................................................. 178
Using Voice Recognition...........................362 Audio Voice Commands.................................. 413
Climate Voice Commands.............................. 414
Initiating a Voice Session................................ 362
Mobile App Voice Commands....................... 416
Navigation Voice Commands........................ 415
Phone Voice Commands................................. 414
SiriusXM Traffic and Travel Link Voice Commands....................................................... 417
System Interaction and Feedback..............363
Voice Settings Commands.............................. 417
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................241
V
Vehicle Care
...................................................279
General Information.......................................... 279
Vehicle Certification Label.......................328
Vehicle Identification Number
................327
Vehicle Storage............................................284
Battery................................................................... 285
Body....................................................................... 284
Brakes.................................................................... 285
Cooling system................................................... 285
Engine.................................................................... 284
Fuel system.......................................................... 285
General.................................................................. 284
Miscellaneous..................................................... 285
Removing Vehicle From Storage.................285
Tires........................................................................\
285
Ventilation See: Climate Control........................................... 117
524
Fusion (CC7) Canada/United States of America, enUSA, First Printing Index