Action and Description
Menu Item
Item
You can also sort the calls by selecting the drop down menu at
the top of the screen. You can choose: Missed
Outgoing
Incoming
All
All of your contacts from your phone display in alphabetical
order.
Contacts
B
Selecting this button allows
you to choose a specific letter
to view.
A-Z Jump
Displays the name of your phone and takes you to the phone
settings options.
Phone
Settings
C
From this menu, you can pair subsequent devices, set ring tones
and alerts. See Settings (page 380).
Displays all recent text messages.
Text
Messages
D
Use this keypad to dial in a phone number.
Phone
Keypad
E
Use the backspace button to delete numbers.
Press this button to begin a
call.
Call
Touch this button to send all calls directly to your voicemail.
New text message notifications are not displayed on the screen
and all ringtones and alerts are set to silent.
Do Not
Disturb
F
Users with phones having voice services
may see a button to access the feature.
For example, iPhone users see a Siri button.
A press and hold of the voice button on the
steering wheel also accesses this feature.
Making Calls
There are many ways to make calls from
the SYNC 3 system, including using voice
commands. See
Using Voice
Recognition (page 348). You can use the
touchscreen to place calls as well.
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To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available. To accept the call, select: Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
• 911 Assist (United States and Canada
only). See Settings (page 380).
You can select any of the following during
an active phone call:
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Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port
(page 297).
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Door Keypad Code
Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select: Action and Description
Message
Camera Settings
Then select from the following: You can enable or disable this option using the slider.
Rear Camera
Delay
You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.
Onboard Modem Serial Number (ESN)
Selecting this button on the settings menu
shows you the ESN number for your
system. You need this number for certain
registrations such as Satellite Radio.
Display
To make adjustments using the touchscreen, select: Action and Description
Menu Item
Make the screen display brighter or dimmer.
Brightness
You can select:
Mode
The screen automatically switches between day and
night modes based on the outside light level.
Auto
The screen displays with a light background to enhance
daytime viewing.
Day
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Voice command issues
Possible solution
Possible cause
Issue
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
the name of a
song or artist. Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
the name exactly as it
appears on your device. Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
Make sure that your contact names do not
have any special characters like *, - or +.
The contact name may
contain special charac-
ters.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
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For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Graphics.
• Hood deflector.*
• Keyless entry.
• Side window deflectors.
• Splash guards.
• Spoilers.
• Wheels.
• Bumper protector. Interior style
•
All-weather floor mats.
• Cargo area protectors.
• Cargo organizers.
• Door sills.
• Interior light kit.
• Premium carpeted floor mats.
• Shift knobs.
• Sport pedals.
Lifestyle
• Tablet cradle.*
• Ash cup and smokers packages.
• Roof racks and carriers.*
Peace of mind
• Bumper-mounted parking sensor.*
• Full vehicle covers.*
• Locking fuel plug.
• Remote start.
• Vehicle security systems.
• Wheel locks.
• Roadside assistance kits.*
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A
A/C
See: Climate Control......................................... 103
About This Manual...........................................7
ABS See: Brakes............................................................ 145
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 145
Accessories...................................................405 Exterior style....................................................... 405
Interior style......................................................... 405
Lifestyle................................................................. 405
Peace of mind.................................................... 405
Accessories See: Replacement Parts
Recommendation............................................ 12
Active Park Assist
.........................................153
Deactivating the Active Park Assist
Feature............................................................... 157
Parallel Parking, Perpendicular Parking, Parallel Park Out Assist............................... 153
Troubleshooting the System.......................... 157
Adjusting the Headlamps.........................226 Horizontal Aim Adjustment............................ 227
Vertical Aim Adjustment................................. 226
Adjusting the Steering Wheel....................70
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control......................................... 103
Air Filter See: Changing the Engine Air Filter.............235
Alarm See: Anti-Theft Alarm........................................ 69
Ambient Lighting...........................................80
Anti-Theft Alarm............................................69 Arming the Alarm................................................ 69
Disarming the Alarm........................................... 69
Appendices....................................................427
Apps..................................................................377 ........................................................................\
........... 377
SiriusXM Traffic and Travel Link................... 379
Audible Warnings and Indicators............90 Fasten Safety Belt............................................... 90
Headlamps On Warning Chime..................... 90
Key in Ignition Warning Chime........................ 90
Keyless Warning Alert........................................ 90Low Fuel Minder...................................................
90
Parking Brake On Warning Chime.................90
Audio Control...................................................70 Seek, Next or Previous......................................... 71
Audio System
................................................282
General Information......................................... 282
Audio Unit - Vehicles With: Satellite Radio.............................................................290
Audio Unit - Vehicles With: Sony Audio System.........................................................286
Menu Structure................................................... 287
Audio Unit - Vehicles With: SYNC.........283
Autolamps........................................................76 Windshield Wiper Activated
Headlamps........................................................ 76
Automatic Climate Control......................104 Dual Zone Temperature Control.................. 106
Single Zone Temperature Control...............105
Temperature Control........................................ 105
Automatic High Beam Control..................78 Activating the System........................................ 78
Manually Overriding the System.................... 79
Automatic Transmission...........................140 Automatic Transmission Adaptive
Learning............................................................. 144
Brake-Shift Interlock......................................... 143
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 144
SelectShift Automatic ™
Transmission.................................................... 141
Understanding the Positions of Your Automatic Transmission.............................. 141
Automatic Transmission Fluid Check
.............................................................222
Auto-Start-Stop...........................................126 Limitations of Use.............................................. 126
Switching the System On and Off................127
Using Auto-Start-Stop with a Manual Transmission................................................... 126
Using Auto-Start-Stop with an Automatic Transmission................................................... 126
Auxiliary Power Points
.................................116
12 Volt DC Power Point...................................... 116
Location.................................................................. 116
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B
Battery
See: Changing the 12V Battery...................... 223
Blind Spot Information System..............169
Switching the System Off and On.................171
System Errors......................................................... 171
Using the System................................................ 170
Body Styling Kits..........................................244
Bonnet Lock See: Opening and Closing the Hood............212
Booster Seats..................................................24 Types of Booster Seats...................................... 24
Brake Fluid Check........................................222
Brakes...............................................................145 General Information.......................................... 145
Breaking-In.....................................................186
Bulb Specification Chart...........................233
C
Cabin Air Filter
...............................................108
California Proposition 65..............................11
Capacities and Specifications - 1.0L EcoBoost™..................................................275
Alternative Engine Oil for Extremely Cold Climates............................................................ 277
Capacities............................................................. 275
Specifications...................................................... 275
Capacities and Specifications - 2.0L.................................................................278
Alternative Engine Oil for Extremely Cold Climates............................................................ 281
Capacities............................................................. 278
Specifications...................................................... 279
Capacities and Specifications................269
Car Wash See: Cleaning the Exterior.............................. 238
Catalytic Converter
......................................132
Driving with a Catalytic Converter................132
Center Console
................................................117
Changing a Bulb...........................................228 Front Fog Lamp.................................................. 230
Headlamp
............................................................. 228
LED Rear Lamps................................................. 233
Rear Lamps - 4 Door.......................................... 231
Rear Lamps - 5 Door......................................... 232Replacing Licence Plate and High Mounted
Brake Lamp Bulbs......................................... 233
Changing a Fuse...........................................210 Fuses....................................................................... 210
Changing a Road Wheel...........................264 Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 264
Tire Change Procedure.................................... 265
Changing the 12V Battery.........................223
Changing the Engine Air Filter.................235
Changing the Front Wiper Blades
.........224
Changing the Windshield Wiper
Blades................................................................ 225
Service Position.................................................. 225
Changing the Rear Wiper Blades...........225
Checking MyKey System Status
...............57
MyKey Distance..................................................... 57
Number of Admin Keys....................................... 57
Number of MyKeys............................................... 57
Checking the Wiper Blades......................224
Child Restraint and Seatbelt Maintenance.................................................35
Child Restraint Positioning
.........................26
Child Safety.......................................................16 General Information............................................. 16
Child Safety Locks..........................................27 Left-Hand Side..................................................... 28
Right-Hand Side................................................... 28
Cleaning Leather Seats..............................241
Cleaning Products
........................................237
Cleaning the Engine....................................239
Cleaning the Exterior..................................238 Exterior Chrome Parts...................................... 238
Exterior Plastic Parts........................................ 238
Stripes or Graphics............................................ 238
Underbody........................................................... 239
Under Hood......................................................... 239
Cleaning the Instrument Panel and Instrument Cluster Lens..........................241
Cleaning the Interior
...................................240
Cleaning the Wheels..................................242
Cleaning the Windows and Wiper Blades...........................................................240
Clearing All MyKeys
.......................................56
Climate Control.............................................103
Clutch Fluid Check - Manual Transmission...............................................222
Cold Weather Precautions
........................186
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