2017 FORD FOCUS bluetooth

Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
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Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 354).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
380).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
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Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing SYNC™ 3

Coolant Check
See: Engine Coolant Check............................. 218
Crash Sensors and Airbag Indicator........45
Creating a MyKey............................................55
Programming/Changing Configurable
Settings............................................................... 55
Cross Traffic Alert
...........................................171
False Alerts............................................................ 173
Switching the System Off and On................174
System Errors........................................................ 174
System Lights, Messages and Audible Alerts................................................................... 173
System Limitations............................................. 173
Using the System................................................. 171
Cruise Control
...................................................71
Principle of Operation....................................... 162
Cruise control See: Using Cruise Control................................ 162
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps..............................77 Type 1 - Conventional
(Non-Configurable)........................................ 77
Type 2 - Configurable.......................................... 77
Digital Radio
..................................................292
HD Radio Reception and Station
Troubleshooting............................................ 293
Direction Indicators........................................79
Doors and Locks
.............................................59
Drive Belt Routing - 1.0L EcoBoost™.................................................236
Drive Belt Routing - 2.0L
...........................236
Driver Alert......................................................164
Principle of Operation....................................... 164
Using Driver Alert................................................ 164
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 39
Proper Driver and Front Passenger Seating Adjustment........................................................ 39
Driver Knee Airbag.........................................43
Driving Aids.....................................................164
Driving at High Speed.................................267
Driving Hints...................................................186 Driving Through Water...............................186
DRL
See: Daytime Running Lamps.......................... 77
E
Eco Mode.........................................................174 Resetting Eco Mode........................................... 174
Type 1....................................................................... 174
Economical Driving
......................................186
Emission Control System..........................135
On-Board Diagnostics (OBD-II)................... 136
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 137
End User License Agreement..................427 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 427
Engine Block Heater....................................124 Using the Engine Block Heater...................... 125
Engine Coolant Check
................................218
Adding Coolant.................................................... 218
Coolant Change................................................. 220
Engine Coolant Temperature Management................................................... 221
Fail-Safe Cooling............................................... 220
Recycled Coolant................................................ 219
Severe Climates................................................. 220
Engine Cooling Fan......................................218
Engine Immobilizer See: Passive Anti-Theft System..................... 67
Engine Oil Check...........................................216 Adding Engine Oil............................................... 216
Engine Oil Dipstick - 1.0L EcoBoost™..................................................216
Engine Oil Dipstick - 2.0L...........................216
Engine Specifications - 1.0L EcoBoost™.................................................269
Engine Specifications - 2.0L....................270
Entertainment..............................................354 AM/FM Radio...................................................... 355
Apps........................................................................\
363
Bluetooth Stereo or USB................................ 362
CD........................................................................\
..... 361
HD Radio ™ Information (If
Available)........................................................ 358
SIRIUS® Satellite Radio (If Activated)........................................................ 356
Sources.................................................................. 355
457
Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing Index

Running Out of Fuel......................................131
Adding Fuel From a Portable Fuel
Container........................................................... 131
Filling a Portable Fuel Container.................... 131
S
Safety Canopy ™............................................44
Safety Precautions.......................................128
Satellite Radio..............................................295
Satellite Radio Electronic Serial Number
(ESN)................................................................ 296
Satellite Radio Reception Factors..............295
SIRIUS® Satellite Radio Service.................. 295
Troubleshooting................................................. 296
Scheduled Maintenance Record
.............417
Scheduled Maintenance..........................409
Seatbelt Extension........................................35
Seatbelt Height Adjustment......................32
Seatbelt Reminder
.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................32
Conditions of operation..................................... 33
Seats..................................................................110
Security..............................................................67
Settings...........................................................380 911 Assist............................................................... 385
Ambient Lighting............................................... 390
Bluetooth.............................................................. 382
Clock........................................................................\
381
Display
.................................................................... 391
General.................................................................. 389
Media Player......................................................... 381
Mobile Apps........................................................ 388
Navigation............................................................ 386
Phone..................................................................... 382
Radio...................................................................... 385
Sound.................................................................... 380
Valet Mode........................................................... 392
Vehicle................................................................... 390
Voice Control....................................................... 392
Wi-Fi....................................................................... 390
Side Airbags.....................................................42
Sitting in the Correct Position...................110 Snow Chains
See: Using Snow Chains................................. 260
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance...............................................415
Exceptions.............................................................416
Speed Control See: Cruise Control............................................ 162
Stability Control............................................149 Principle of Operation....................................... 149
Starter Switch See: Ignition Switch............................................ 118
Starting a Gasoline Engine.........................121 Automatic Engine Shutdown......................... 122
Failure to Start..................................................... 122
Guarding Against Exhaust Fumes................124
Important Ventilating Information...............124
Stopping the Engine When Your Vehicle is Moving................................................................ 123
Stopping the Engine When Your Vehicle is Stationary......................................................... 123
Vehicles with an Ignition Key........................... 121
Vehicles with Keyless Start.............................. 121
Starting and Stopping the Engine...........118 General Information........................................... 118
Steering.............................................................175 Electric Power Steering..................................... 175
Steering Wheel................................................70
Storage Compartments..............................117
Sunroof See: Moonroof....................................................... 84
Sun Visors
.........................................................84
Illuminated Vanity Mirror................................... 84
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Symbols Glossary
.............................................7
SYNC™ 3........................................................336
General Information......................................... 336
SYNC™ 3 Troubleshooting......................392
SYNC™ Applications and Services
.......314
911 Assist................................................................ 314
SYNC Mobile Apps............................................. 316
SYNC™...........................................................298 General Information......................................... 298
462
Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, First Printing Index