Action and Description
Menu Item
The screen displays with a darker background to make
nighttime viewing easier.
Night
The screen goes black and does not display anything.
To switch the screen back on, simply tap the screen.
Off
Enable this option to automatically dim the display brightness based
on ambient lighting conditions.
Auto Dim
Voice Control
You can adjust the voice control settings
by selecting the following options. Menu Item
Enable this option to remove additional voice prompts
and confirmations.
Advanced Mode
Enable this option to have the system confirm a contacts
name with you before making a call.
Phone Confirmation
Enable this option to have the system display a list of
available voice commands when the voice button is
pressed.
Voice Command List
Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note: If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673 To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.
To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
visit the Ford website.
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Cell phone issues
Possible solution
Possible cause
Issue
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
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Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
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When to expect the message prompting you to change your oil
Vehicle use and example
Interval
Normal
7500-10000 miles
(12000-16000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499 miles
(8000-11999 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999 miles
(4800-7999 km) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At every oil change interval as indicated by the information display
1
Change engine oil and filter. 2
Rotate tires, inspect tire wear and measure tread depth.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level (if equipped with a dipstick). Consult
your dealer for requirements.
Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the half-shaft boots.
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Coolant Check
See: Engine Coolant Check............................. 218
Crash Sensors and Airbag Indicator........45
Creating a MyKey............................................55
Programming/Changing Configurable
Settings............................................................... 55
Cross Traffic Alert
...........................................171
False Alerts............................................................ 173
Switching the System Off and On................174
System Errors........................................................ 174
System Lights, Messages and Audible Alerts................................................................... 173
System Limitations............................................. 173
Using the System................................................. 171
Cruise Control
...................................................71
Principle of Operation....................................... 162
Cruise control See: Using Cruise Control................................ 162
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps..............................77 Type 1 - Conventional
(Non-Configurable)........................................ 77
Type 2 - Configurable.......................................... 77
Digital Radio
..................................................292
HD Radio Reception and Station
Troubleshooting............................................ 293
Direction Indicators........................................79
Doors and Locks
.............................................59
Drive Belt Routing - 1.0L EcoBoost™.................................................236
Drive Belt Routing - 2.0L
...........................236
Driver Alert......................................................164
Principle of Operation....................................... 164
Using Driver Alert................................................ 164
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 39
Proper Driver and Front Passenger Seating Adjustment........................................................ 39
Driver Knee Airbag.........................................43
Driving Aids.....................................................164
Driving at High Speed.................................267
Driving Hints...................................................186 Driving Through Water...............................186
DRL
See: Daytime Running Lamps.......................... 77
E
Eco Mode.........................................................174 Resetting Eco Mode........................................... 174
Type 1....................................................................... 174
Economical Driving
......................................186
Emission Control System..........................135
On-Board Diagnostics (OBD-II)................... 136
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 137
End User License Agreement..................427 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 427
Engine Block Heater....................................124 Using the Engine Block Heater...................... 125
Engine Coolant Check
................................218
Adding Coolant.................................................... 218
Coolant Change................................................. 220
Engine Coolant Temperature Management................................................... 221
Fail-Safe Cooling............................................... 220
Recycled Coolant................................................ 219
Severe Climates................................................. 220
Engine Cooling Fan......................................218
Engine Immobilizer See: Passive Anti-Theft System..................... 67
Engine Oil Check...........................................216 Adding Engine Oil............................................... 216
Engine Oil Dipstick - 1.0L EcoBoost™..................................................216
Engine Oil Dipstick - 2.0L...........................216
Engine Specifications - 1.0L EcoBoost™.................................................269
Engine Specifications - 2.0L....................270
Entertainment..............................................354 AM/FM Radio...................................................... 355
Apps........................................................................\
363
Bluetooth Stereo or USB................................ 362
CD........................................................................\
..... 361
HD Radio ™ Information (If
Available)........................................................ 358
SIRIUS® Satellite Radio (If Activated)........................................................ 356
Sources.................................................................. 355
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Supported Media Players, Formats and
Metadata Information................................ 363
USB Ports............................................................. 363
Environment......................................................15
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors................................................82 Blind Spot Monitor.............................................. 83
Fold-Away Exterior Mirrors............................... 83
Heated Exterior Mirrors...................................... 83
Integrated Blind Spot Mirrors.......................... 83
Power Exterior Mirrors........................................ 82
F
Fan See: Engine Cooling Fan.................................. 218
Fastening the Seatbelts..............................30 Seatbelt Locking Modes..................................... 31
Using Seatbelts During Pregnancy...............30
Floor Mats........................................................187
Fog Lamps - Front See: Front Fog Lamps......................................... 79
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect...................................................407 Ford Protect Extended Service Plan
(CANADA ONLY)......................................... 408
Ford Protect Extended Service Plans (U.S. Only).................................................................. 407
Front Fog Lamps
............................................79
Front Parking Aid..........................................152
Front Passenger Sensing System............40
Front Wiper Blades See: Changing the Front Wiper Blades.......224
Fuel and Refueling
.......................................128
Fuel Consumption........................................134
Calculating Fuel Economy.............................. 135
Filling the Fuel Tank........................................... 134
Fuel Filler Funnel Location
........................130
Fuel Quality - E85.........................................129 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 129
Switching Between E85 and Gasoline............................................................ 130
Fuel Quality - Gasoline...............................130 Choosing the Right Fuel.................................. 130Fuel Shutoff
...................................................190
Fuses.................................................................201
Fuse Specification Chart...........................201 Engine Compartment Fuse Box.................... 201
Luggage Compartment Fuse Box................207
Passenger Compartment Fuse Box...........205
G
Gauges...............................................................86 Engine Coolant Temperature Gauge............86
Fuel Gauge.............................................................. 87
Information Display............................................. 86
General Information on Radio Frequencies...................................................47
General Maintenance Information.......409 Multi-Point Inspection....................................... 411
Owner Checks and Services.......................... 410
Protecting Your Investment.......................... 409
Why Maintain Your Vehicle?......................... 409
Why Maintain Your Vehicle at Your Dealership?.................................................... 409
Getting Assistance Outside the U.S. and Canada..........................................................197
Getting the Services You Need...............194 Away From Home.............................................. 194
H
Handbrake See: Parking Brake............................................. 146
Hazard Warning Flashers..........................190
Headlamp Adjusting See: Adjusting the Headlamps..................... 226
Headlamp Exit Delay.....................................77
Headlamp Removal See: Removing a Headlamp........................... 227
Head Restraints.............................................110 Adjusting the Head Restraint........................... 111
Tilting Head Restraints ..................................... 112
Heated Seats...................................................115
Heated Steering Wheel................................72
Heated Windows and Mirrors..................108 Heated Exterior Mirrors.................................... 108
Heated Rear Window....................................... 108
Heating See: Climate Control......................................... 103
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Hill Start Assist..............................................146
Switching the System On and Off................147
Using Hill Start Assist........................................ 147
Hints on Controlling the Interior Climate..........................................................106
Cooling the Interior Quickly............................. 107
General Hints....................................................... 106
Heating the Interior Quickly............................ 106
Recommended Settings for Cooling ..........107
Recommended Settings for Heating..........107
Side Window Defogging in Cold Weather............................................................ 108
Hints on Driving With Anti-Lock Brakes............................................................145
Home Screen.................................................347
Hood Lock See: Opening and Closing the Hood............212
I
Ignition Switch................................................118
In California (U.S. Only).............................195
Information Display Control........................71
Information Displays
......................................91
General Information............................................. 91
Information Messages
.................................95
Installing Child Restraints.............................17 Child Seats............................................................... 17
Using Lap and Shoulder Belts.......................... 18
Using Lower Anchors and Tethers for Children (LATCH)............................................ 20
Using Tether Straps............................................. 22
Instrument Cluster
........................................86
Instrument Lighting Dimmer......................77
Interior Lamps
.................................................79
Front Interior Lamps (If Equipped)...............79
Interior Luggage Compartment Release - 4-Door..........................................................65
Interior Mirror...................................................84
Introduction.........................................................7
J
Jump Starting the Vehicle..........................191 Connecting the Jumper Cables...................... 191
Jump Starting....................................................... 192
Preparing Your Vehicle....................................... 191
Removing the Jumper Cables........................ 192K
Keyless Entry
...................................................64
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 64
Keyless Starting.............................................118 Failure to Start...................................................... 119
Fast Restart.......................................................... 120
Starting Your Vehicle.......................................... 119
Stopping the Engine When Your Vehicle is Moving............................................................... 120
Stopping the Engine When Your Vehicle is Stationary......................................................... 120
Switching the Ignition On to Accessory Mode.................................................................... 119
Keys and Remote Controls.........................47
L
Lane Keeping System
.................................165
Switching the System On and Off...............166
Lighting Control
...............................................75
Headlamp Flasher................................................ 76
High Beams............................................................. 75
Parking Lamps....................................................... 75
Lighting...............................................................75 General Information............................................ 75
Load Carrying
.................................................176
Load Limit........................................................176 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 181
Vehicle Loading - with and without a Trailer.................................................................. 176
Locking and Unlocking.................................59 Activating Intelligent Access........................... 60
Autolock................................................................... 61
Autounlock............................................................. 62
Battery Saver......................................................... 62
Disabled Intelligent Access Keys..................... 61
Illuminated Entry.................................................. 62
Illuminated Exit..................................................... 62
Opening the Liftgate or Luggage Compartment................................................... 63
Power Door Locks................................................ 59
Remote Control.................................................... 59
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 61
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Smart Unlocks for Intelligent Access
Keys....................................................................... 61
Luggage Covers.............................................176
Removing the Cover........................................... 176
Lug Nuts See: Changing a Road Wheel....................... 264
Lug Nuts
..........................................................268
M
Maintenance...................................................212 General Information........................................... 212
Manual Climate Control
............................103
Manual Liftgate...............................................63 Closing the Liftgate............................................. 64
Opening the Liftgate........................................... 63
Manual Seats
..................................................112
Manual Transmission - 5-Speed Manual Transmission (MTX-75)
..........................139
Parking Your Vehicle.......................................... 140
Recommended Shift Speeds........................ 140
Reverse................................................................... 140
Using the Clutch.................................................. 139
Manual Transmission - 6-Speed Manual Transmission (MMT6)
.............................138
Parking Your Vehicle.......................................... 139
Recommended Shift Speeds........................ 138
Reverse................................................................... 138
Using the Clutch.................................................. 138
Media Hub......................................................297
Message Center See: Information Displays.................................. 91
Mirrors See: Heated Windows and Mirrors..............108
See: Windows and Mirrors................................. 81
Mobile Communications Equipment.......13
Moonroof..........................................................84 Bounce-Back......................................................... 85
Opening and Closing the Moonroof..............85
Venting the Moonroof........................................ 85
Motorcraft Parts - 1.0L EcoBoost™.......271
Motorcraft Parts - 2.0L...............................272
MyKey Troubleshooting
................................57
MyKey ™.............................................................54
Principle of Operation........................................ 54N
Navigation......................................................369
cityseeker.............................................................. 376
Destination Mode................................................ 371
Map Mode............................................................ 369
Navigation Map Updates................................. 377
Navigation Menu................................................ 374
SiriusXM Traffic and Travel Link.................... 377
Waypoints............................................................. 375
Normal Scheduled Maintenance...........412 Intelligent Oil-Life Monitor™.......................... 412
Normal Maintenance Intervals...................... 413
O
Oil Change Indicator Reset........................217 Resetting the Oil Life Monitoring
System................................................................ 217
Oil Check See: Engine Oil Check....................................... 216
Opening and Closing the Hood...............212
Ordering Additional Owner's Literature......................................................198
Obtaining a French Owner ’s Manual..........199
Overhead Console.........................................117
P
Parking Aids
.....................................................151
Principle of Operation........................................ 151
Parking Brake.................................................146 All Vehicles............................................................ 146
Vehicles With Automatic Transmission................................................... 146
Vehicles With Manual Transmission...........146
Passive Anti-Theft System
.........................67
SecuriLock............................................................... 67
PATS See: Passive Anti-Theft System..................... 67
Perchlorate.........................................................11
Personal Safety System ™
..........................37
How Does the Personal Safety System
Work?................................................................... 37
Phone...............................................................364 During a Phone Call.......................................... 367
Making Calls........................................................ 366
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