Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities. •
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples. Restricted features
Pairing a Bluetooth phone.
Cellular Phone
Browsing of list entries is limited for phone contacts and
recent phone calls.
Editing the keypad code.
System Functionality
Enabling Valet Mode.
Editing settings while the rear view camera or active park
assist are active.
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B
Battery
See: Changing the 12V Battery...................... 223
Blind Spot Information System..............169
Switching the System Off and On.................171
System Errors......................................................... 171
Using the System................................................ 170
Body Styling Kits..........................................244
Bonnet Lock See: Opening and Closing the Hood............212
Booster Seats..................................................24 Types of Booster Seats...................................... 24
Brake Fluid Check........................................222
Brakes...............................................................145 General Information.......................................... 145
Breaking-In.....................................................186
Bulb Specification Chart...........................233
C
Cabin Air Filter
...............................................108
California Proposition 65..............................11
Capacities and Specifications - 1.0L EcoBoost™..................................................275
Alternative Engine Oil for Extremely Cold Climates............................................................ 277
Capacities............................................................. 275
Specifications...................................................... 275
Capacities and Specifications - 2.0L.................................................................278
Alternative Engine Oil for Extremely Cold Climates............................................................ 281
Capacities............................................................. 278
Specifications...................................................... 279
Capacities and Specifications................269
Car Wash See: Cleaning the Exterior.............................. 238
Catalytic Converter
......................................132
Driving with a Catalytic Converter................132
Center Console
................................................117
Changing a Bulb...........................................228 Front Fog Lamp.................................................. 230
Headlamp
............................................................. 228
LED Rear Lamps................................................. 233
Rear Lamps - 4 Door.......................................... 231
Rear Lamps - 5 Door......................................... 232Replacing Licence Plate and High Mounted
Brake Lamp Bulbs......................................... 233
Changing a Fuse...........................................210 Fuses....................................................................... 210
Changing a Road Wheel...........................264 Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 264
Tire Change Procedure.................................... 265
Changing the 12V Battery.........................223
Changing the Engine Air Filter.................235
Changing the Front Wiper Blades
.........224
Changing the Windshield Wiper
Blades................................................................ 225
Service Position.................................................. 225
Changing the Rear Wiper Blades...........225
Checking MyKey System Status
...............57
MyKey Distance..................................................... 57
Number of Admin Keys....................................... 57
Number of MyKeys............................................... 57
Checking the Wiper Blades......................224
Child Restraint and Seatbelt Maintenance.................................................35
Child Restraint Positioning
.........................26
Child Safety.......................................................16 General Information............................................. 16
Child Safety Locks..........................................27 Left-Hand Side..................................................... 28
Right-Hand Side................................................... 28
Cleaning Leather Seats..............................241
Cleaning Products
........................................237
Cleaning the Engine....................................239
Cleaning the Exterior..................................238 Exterior Chrome Parts...................................... 238
Exterior Plastic Parts........................................ 238
Stripes or Graphics............................................ 238
Underbody........................................................... 239
Under Hood......................................................... 239
Cleaning the Instrument Panel and Instrument Cluster Lens..........................241
Cleaning the Interior
...................................240
Cleaning the Wheels..................................242
Cleaning the Windows and Wiper Blades...........................................................240
Clearing All MyKeys
.......................................56
Climate Control.............................................103
Clutch Fluid Check - Manual Transmission...............................................222
Cold Weather Precautions
........................186
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Supported Media Players, Formats and
Metadata Information................................ 363
USB Ports............................................................. 363
Environment......................................................15
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors................................................82 Blind Spot Monitor.............................................. 83
Fold-Away Exterior Mirrors............................... 83
Heated Exterior Mirrors...................................... 83
Integrated Blind Spot Mirrors.......................... 83
Power Exterior Mirrors........................................ 82
F
Fan See: Engine Cooling Fan.................................. 218
Fastening the Seatbelts..............................30 Seatbelt Locking Modes..................................... 31
Using Seatbelts During Pregnancy...............30
Floor Mats........................................................187
Fog Lamps - Front See: Front Fog Lamps......................................... 79
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect...................................................407 Ford Protect Extended Service Plan
(CANADA ONLY)......................................... 408
Ford Protect Extended Service Plans (U.S. Only).................................................................. 407
Front Fog Lamps
............................................79
Front Parking Aid..........................................152
Front Passenger Sensing System............40
Front Wiper Blades See: Changing the Front Wiper Blades.......224
Fuel and Refueling
.......................................128
Fuel Consumption........................................134
Calculating Fuel Economy.............................. 135
Filling the Fuel Tank........................................... 134
Fuel Filler Funnel Location
........................130
Fuel Quality - E85.........................................129 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 129
Switching Between E85 and Gasoline............................................................ 130
Fuel Quality - Gasoline...............................130 Choosing the Right Fuel.................................. 130Fuel Shutoff
...................................................190
Fuses.................................................................201
Fuse Specification Chart...........................201 Engine Compartment Fuse Box.................... 201
Luggage Compartment Fuse Box................207
Passenger Compartment Fuse Box...........205
G
Gauges...............................................................86 Engine Coolant Temperature Gauge............86
Fuel Gauge.............................................................. 87
Information Display............................................. 86
General Information on Radio Frequencies...................................................47
General Maintenance Information.......409 Multi-Point Inspection....................................... 411
Owner Checks and Services.......................... 410
Protecting Your Investment.......................... 409
Why Maintain Your Vehicle?......................... 409
Why Maintain Your Vehicle at Your Dealership?.................................................... 409
Getting Assistance Outside the U.S. and Canada..........................................................197
Getting the Services You Need...............194 Away From Home.............................................. 194
H
Handbrake See: Parking Brake............................................. 146
Hazard Warning Flashers..........................190
Headlamp Adjusting See: Adjusting the Headlamps..................... 226
Headlamp Exit Delay.....................................77
Headlamp Removal See: Removing a Headlamp........................... 227
Head Restraints.............................................110 Adjusting the Head Restraint........................... 111
Tilting Head Restraints ..................................... 112
Heated Seats...................................................115
Heated Steering Wheel................................72
Heated Windows and Mirrors..................108 Heated Exterior Mirrors.................................... 108
Heated Rear Window....................................... 108
Heating See: Climate Control......................................... 103
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Hill Start Assist..............................................146
Switching the System On and Off................147
Using Hill Start Assist........................................ 147
Hints on Controlling the Interior Climate..........................................................106
Cooling the Interior Quickly............................. 107
General Hints....................................................... 106
Heating the Interior Quickly............................ 106
Recommended Settings for Cooling ..........107
Recommended Settings for Heating..........107
Side Window Defogging in Cold Weather............................................................ 108
Hints on Driving With Anti-Lock Brakes............................................................145
Home Screen.................................................347
Hood Lock See: Opening and Closing the Hood............212
I
Ignition Switch................................................118
In California (U.S. Only).............................195
Information Display Control........................71
Information Displays
......................................91
General Information............................................. 91
Information Messages
.................................95
Installing Child Restraints.............................17 Child Seats............................................................... 17
Using Lap and Shoulder Belts.......................... 18
Using Lower Anchors and Tethers for Children (LATCH)............................................ 20
Using Tether Straps............................................. 22
Instrument Cluster
........................................86
Instrument Lighting Dimmer......................77
Interior Lamps
.................................................79
Front Interior Lamps (If Equipped)...............79
Interior Luggage Compartment Release - 4-Door..........................................................65
Interior Mirror...................................................84
Introduction.........................................................7
J
Jump Starting the Vehicle..........................191 Connecting the Jumper Cables...................... 191
Jump Starting....................................................... 192
Preparing Your Vehicle....................................... 191
Removing the Jumper Cables........................ 192K
Keyless Entry
...................................................64
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 64
Keyless Starting.............................................118 Failure to Start...................................................... 119
Fast Restart.......................................................... 120
Starting Your Vehicle.......................................... 119
Stopping the Engine When Your Vehicle is Moving............................................................... 120
Stopping the Engine When Your Vehicle is Stationary......................................................... 120
Switching the Ignition On to Accessory Mode.................................................................... 119
Keys and Remote Controls.........................47
L
Lane Keeping System
.................................165
Switching the System On and Off...............166
Lighting Control
...............................................75
Headlamp Flasher................................................ 76
High Beams............................................................. 75
Parking Lamps....................................................... 75
Lighting...............................................................75 General Information............................................ 75
Load Carrying
.................................................176
Load Limit........................................................176 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 181
Vehicle Loading - with and without a Trailer.................................................................. 176
Locking and Unlocking.................................59 Activating Intelligent Access........................... 60
Autolock................................................................... 61
Autounlock............................................................. 62
Battery Saver......................................................... 62
Disabled Intelligent Access Keys..................... 61
Illuminated Entry.................................................. 62
Illuminated Exit..................................................... 62
Opening the Liftgate or Luggage Compartment................................................... 63
Power Door Locks................................................ 59
Remote Control.................................................... 59
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 61
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Smart Unlocks for Intelligent Access
Keys....................................................................... 61
Luggage Covers.............................................176
Removing the Cover........................................... 176
Lug Nuts See: Changing a Road Wheel....................... 264
Lug Nuts
..........................................................268
M
Maintenance...................................................212 General Information........................................... 212
Manual Climate Control
............................103
Manual Liftgate...............................................63 Closing the Liftgate............................................. 64
Opening the Liftgate........................................... 63
Manual Seats
..................................................112
Manual Transmission - 5-Speed Manual Transmission (MTX-75)
..........................139
Parking Your Vehicle.......................................... 140
Recommended Shift Speeds........................ 140
Reverse................................................................... 140
Using the Clutch.................................................. 139
Manual Transmission - 6-Speed Manual Transmission (MMT6)
.............................138
Parking Your Vehicle.......................................... 139
Recommended Shift Speeds........................ 138
Reverse................................................................... 138
Using the Clutch.................................................. 138
Media Hub......................................................297
Message Center See: Information Displays.................................. 91
Mirrors See: Heated Windows and Mirrors..............108
See: Windows and Mirrors................................. 81
Mobile Communications Equipment.......13
Moonroof..........................................................84 Bounce-Back......................................................... 85
Opening and Closing the Moonroof..............85
Venting the Moonroof........................................ 85
Motorcraft Parts - 1.0L EcoBoost™.......271
Motorcraft Parts - 2.0L...............................272
MyKey Troubleshooting
................................57
MyKey ™.............................................................54
Principle of Operation........................................ 54N
Navigation......................................................369
cityseeker.............................................................. 376
Destination Mode................................................ 371
Map Mode............................................................ 369
Navigation Map Updates................................. 377
Navigation Menu................................................ 374
SiriusXM Traffic and Travel Link.................... 377
Waypoints............................................................. 375
Normal Scheduled Maintenance...........412 Intelligent Oil-Life Monitor™.......................... 412
Normal Maintenance Intervals...................... 413
O
Oil Change Indicator Reset........................217 Resetting the Oil Life Monitoring
System................................................................ 217
Oil Check See: Engine Oil Check....................................... 216
Opening and Closing the Hood...............212
Ordering Additional Owner's Literature......................................................198
Obtaining a French Owner ’s Manual..........199
Overhead Console.........................................117
P
Parking Aids
.....................................................151
Principle of Operation........................................ 151
Parking Brake.................................................146 All Vehicles............................................................ 146
Vehicles With Automatic Transmission................................................... 146
Vehicles With Manual Transmission...........146
Passive Anti-Theft System
.........................67
SecuriLock............................................................... 67
PATS See: Passive Anti-Theft System..................... 67
Perchlorate.........................................................11
Personal Safety System ™
..........................37
How Does the Personal Safety System
Work?................................................................... 37
Phone...............................................................364 During a Phone Call.......................................... 367
Making Calls........................................................ 366
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Pairing Your Cell Phone for the First
Time.................................................................. 364
Phone Menu........................................................ 365
Receiving Calls.................................................... 367
Smartphone Connectivity.............................. 368
Text Messaging.................................................. 368
Post-Crash Alert System...........................193
Power Door Locks See: Locking and Unlocking............................. 59
Power Seats
.....................................................112
Power Lumbar....................................................... 113
Power Windows...............................................81 Accessory Delay.................................................... 82
Bounce-Back
.......................................................... 81
One-Touch Down.................................................. 81
One-Touch Up........................................................ 81
Window Lock.......................................................... 81
Protecting the Environment........................15
R
Rear Parking Aid
.............................................151
Rear Seats........................................................113
Folding the Seatback......................................... 113
Rear Under Floor Storage..........................176 Cargo Management System........................... 176
Rear View Camera
.......................................159
Enhanced Park Aids............................................ 161
Using the Rear View Camera System.........159
Rear View Camera See: Rear View Camera.................................... 159
Rear Window Wiper and Washers
...........74
Rear Window Washer......................................... 74
Rear Window Wiper............................................. 74
Rear Wiper Blades See: Changing the Rear Wiper Blades.......225
Refueling..........................................................132 System Warnings................................................ 134
Remote Control - Vehicles With: Integrated Key Transmitter......................49
Changing the Remote Control Battery........50
Integrated Keyhead Transmitter.................... 49
Locating Your Vehicle......................................... 50
Programming a New Remote Control.........49
Reprogramming the Unlocking Function.............................................................. 50
Sounding the Panic Alarm............................... 50Remote Control - Vehicles With: Keyless
Entry.................................................................47
Changing the Remote Control Battery........48
Intelligent Access Key......................................... 47
Locating Your Vehicle......................................... 49
Programming a New Remote Control.........48
Remote Control - Vehicles With: Keyless Entry with Remote Start............................51
Changing the Remote Control Battery..........51
Intelligent Access Key.......................................... 51
Locating Your Vehicle......................................... 52
Programming a New Remote Control...........51
Remote Start......................................................... 52
Sounding the Panic Alarm................................ 52
Remote Start.................................................109 Automatic Settings........................................... 109
Heated and Cooled Devices........................... 109
Last Settings........................................................ 109
Removing a Headlamp
..............................227
Repairing Minor Paint Damage...............242
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................53
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)
..............................................................199
Roadside Assistance..................................189
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 189
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................190
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 190
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 189
Vehicles Sold in the United States: Using Roadside Assistance.................................... 189
Roadside Emergencies
..............................189
Running-In See: Breaking-In.................................................. 186
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Running Out of Fuel......................................131
Adding Fuel From a Portable Fuel
Container........................................................... 131
Filling a Portable Fuel Container.................... 131
S
Safety Canopy ™............................................44
Safety Precautions.......................................128
Satellite Radio..............................................295
Satellite Radio Electronic Serial Number
(ESN)................................................................ 296
Satellite Radio Reception Factors..............295
SIRIUS® Satellite Radio Service.................. 295
Troubleshooting................................................. 296
Scheduled Maintenance Record
.............417
Scheduled Maintenance..........................409
Seatbelt Extension........................................35
Seatbelt Height Adjustment......................32
Seatbelt Reminder
.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................32
Conditions of operation..................................... 33
Seats..................................................................110
Security..............................................................67
Settings...........................................................380 911 Assist............................................................... 385
Ambient Lighting............................................... 390
Bluetooth.............................................................. 382
Clock........................................................................\
381
Display
.................................................................... 391
General.................................................................. 389
Media Player......................................................... 381
Mobile Apps........................................................ 388
Navigation............................................................ 386
Phone..................................................................... 382
Radio...................................................................... 385
Sound.................................................................... 380
Valet Mode........................................................... 392
Vehicle................................................................... 390
Voice Control....................................................... 392
Wi-Fi....................................................................... 390
Side Airbags.....................................................42
Sitting in the Correct Position...................110 Snow Chains
See: Using Snow Chains................................. 260
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance...............................................415
Exceptions.............................................................416
Speed Control See: Cruise Control............................................ 162
Stability Control............................................149 Principle of Operation....................................... 149
Starter Switch See: Ignition Switch............................................ 118
Starting a Gasoline Engine.........................121 Automatic Engine Shutdown......................... 122
Failure to Start..................................................... 122
Guarding Against Exhaust Fumes................124
Important Ventilating Information...............124
Stopping the Engine When Your Vehicle is Moving................................................................ 123
Stopping the Engine When Your Vehicle is Stationary......................................................... 123
Vehicles with an Ignition Key........................... 121
Vehicles with Keyless Start.............................. 121
Starting and Stopping the Engine...........118 General Information........................................... 118
Steering.............................................................175 Electric Power Steering..................................... 175
Steering Wheel................................................70
Storage Compartments..............................117
Sunroof See: Moonroof....................................................... 84
Sun Visors
.........................................................84
Illuminated Vanity Mirror................................... 84
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Symbols Glossary
.............................................7
SYNC™ 3........................................................336
General Information......................................... 336
SYNC™ 3 Troubleshooting......................392
SYNC™ Applications and Services
.......314
911 Assist................................................................ 314
SYNC Mobile Apps............................................. 316
SYNC™...........................................................298 General Information......................................... 298
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