Website
owner.ford.com Website
www.syncmyride.ca
www.syncmaroute.ca Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts.
If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
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For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Graphics.
• Hood deflector.*
• Keyless entry.
• Side window deflectors.
• Splash guards.
• Spoilers.
• Wheels.
• Bumper protector. Interior style
•
All-weather floor mats.
• Cargo area protectors.
• Cargo organizers.
• Door sills.
• Interior light kit.
• Premium carpeted floor mats.
• Shift knobs.
• Sport pedals.
Lifestyle
• Tablet cradle.*
• Ash cup and smokers packages.
• Roof racks and carriers.*
Peace of mind
• Bumper-mounted parking sensor.*
• Full vehicle covers.*
• Locking fuel plug.
• Remote start.
• Vehicle security systems.
• Wheel locks.
• Roadside assistance kits.*
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Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
411
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Website
www.sunatraffic.com.au/termsandcon- ditions/
2. Intellectual Property
SUNA Products and/or Services are for
your personal use. You may not record, or
retransmit the content, nor use the content
in association with any other traffic
information or route guidance service or
device not approved by Intelematics. You
obtain no right of ownership in any
Intellectual Property Rights (including
copyright) in the data that is used to
provide SUNA Products and/or Services.
3. Appropriate Use
SUNA Products and/or Services are
intended as an aid to personal motoring
and travel planning, and do not provide
comprehensive or accurate information on
all occasions. On occasions, you may
experience additional delay as a result of
using SUNA Products and/or Services. You
acknowledge that it is not intended, or
suitable, for use in applications where time
of arrival or driving directions may impact
the safety of the public or yourself.
4. Use of SUNA Products and Services
while driving
You, and other authorised drivers of the
vehicle in which SUNA Products and/or
Services are available or installed and
active, remain at all times responsible for
observing all relevant laws and codes of
safe driving. In particular, you agree to only
actively operate SUNA Products and/or
Services when the Vehicle is at a complete
stop and it is safe to do so.
5. Service Continuity and Reception of
the SUNA Traffic Channel We will use reasonable endeavours to
provide the SUNA Traffic Channel 24 hours
a day, 365 days a year. The SUNA Traffic
Channel may occasionally be unavailable
for technical reasons or for planned
maintenance. We will try to perform
maintenance at times when congestion is
light. We reserve the right to withdraw
SUNA Products and/or Services at any
time.
Also, we cannot assure the uninterrupted
reception of the SUNA Traffic Channel
RDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers or
the manufacturer of your device (the
“Suppliers”)) shall be liable to you or to
any third party for any damages either
direct, indirect, incidental, consequential
or otherwise arising out of the use of or
inability to use SUNA Products and/or
Services even if Intelematics or a Supplier
has been advised of the possibility of such
damages. You also acknowledge that the
neither Intelematics nor any Supplier
guarantees nor make any warranties that
relate to the availability, accuracy or
completeness of SUNA Products and/or
Services, and to the extent which it is
lawful to do so, both Intelematics and each
Supplier excludes any warranties which
might otherwise be implied by any State
or Federal legislation in relation to SUNA
Products and/or Services.
7. Please Note
Great care has been taken in preparing this
manual. Constant product development
may mean that some information is not
entirely up-to-date. The information in this
document is subject to change without
notice.
450
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A
A/C
See: Climate Control......................................... 103
About This Manual...........................................7
ABS See: Brakes............................................................ 145
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 145
Accessories...................................................405 Exterior style....................................................... 405
Interior style......................................................... 405
Lifestyle................................................................. 405
Peace of mind.................................................... 405
Accessories See: Replacement Parts
Recommendation............................................ 12
Active Park Assist
.........................................153
Deactivating the Active Park Assist
Feature............................................................... 157
Parallel Parking, Perpendicular Parking, Parallel Park Out Assist............................... 153
Troubleshooting the System.......................... 157
Adjusting the Headlamps.........................226 Horizontal Aim Adjustment............................ 227
Vertical Aim Adjustment................................. 226
Adjusting the Steering Wheel....................70
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control......................................... 103
Air Filter See: Changing the Engine Air Filter.............235
Alarm See: Anti-Theft Alarm........................................ 69
Ambient Lighting...........................................80
Anti-Theft Alarm............................................69 Arming the Alarm................................................ 69
Disarming the Alarm........................................... 69
Appendices....................................................427
Apps..................................................................377 ........................................................................\
........... 377
SiriusXM Traffic and Travel Link................... 379
Audible Warnings and Indicators............90 Fasten Safety Belt............................................... 90
Headlamps On Warning Chime..................... 90
Key in Ignition Warning Chime........................ 90
Keyless Warning Alert........................................ 90Low Fuel Minder...................................................
90
Parking Brake On Warning Chime.................90
Audio Control...................................................70 Seek, Next or Previous......................................... 71
Audio System
................................................282
General Information......................................... 282
Audio Unit - Vehicles With: Satellite Radio.............................................................290
Audio Unit - Vehicles With: Sony Audio System.........................................................286
Menu Structure................................................... 287
Audio Unit - Vehicles With: SYNC.........283
Autolamps........................................................76 Windshield Wiper Activated
Headlamps........................................................ 76
Automatic Climate Control......................104 Dual Zone Temperature Control.................. 106
Single Zone Temperature Control...............105
Temperature Control........................................ 105
Automatic High Beam Control..................78 Activating the System........................................ 78
Manually Overriding the System.................... 79
Automatic Transmission...........................140 Automatic Transmission Adaptive
Learning............................................................. 144
Brake-Shift Interlock......................................... 143
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 144
SelectShift Automatic ™
Transmission.................................................... 141
Understanding the Positions of Your Automatic Transmission.............................. 141
Automatic Transmission Fluid Check
.............................................................222
Auto-Start-Stop...........................................126 Limitations of Use.............................................. 126
Switching the System On and Off................127
Using Auto-Start-Stop with a Manual Transmission................................................... 126
Using Auto-Start-Stop with an Automatic Transmission................................................... 126
Auxiliary Power Points
.................................116
12 Volt DC Power Point...................................... 116
Location.................................................................. 116
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Coolant Check
See: Engine Coolant Check............................. 218
Crash Sensors and Airbag Indicator........45
Creating a MyKey............................................55
Programming/Changing Configurable
Settings............................................................... 55
Cross Traffic Alert
...........................................171
False Alerts............................................................ 173
Switching the System Off and On................174
System Errors........................................................ 174
System Lights, Messages and Audible Alerts................................................................... 173
System Limitations............................................. 173
Using the System................................................. 171
Cruise Control
...................................................71
Principle of Operation....................................... 162
Cruise control See: Using Cruise Control................................ 162
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps..............................77 Type 1 - Conventional
(Non-Configurable)........................................ 77
Type 2 - Configurable.......................................... 77
Digital Radio
..................................................292
HD Radio Reception and Station
Troubleshooting............................................ 293
Direction Indicators........................................79
Doors and Locks
.............................................59
Drive Belt Routing - 1.0L EcoBoost™.................................................236
Drive Belt Routing - 2.0L
...........................236
Driver Alert......................................................164
Principle of Operation....................................... 164
Using Driver Alert................................................ 164
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 39
Proper Driver and Front Passenger Seating Adjustment........................................................ 39
Driver Knee Airbag.........................................43
Driving Aids.....................................................164
Driving at High Speed.................................267
Driving Hints...................................................186 Driving Through Water...............................186
DRL
See: Daytime Running Lamps.......................... 77
E
Eco Mode.........................................................174 Resetting Eco Mode........................................... 174
Type 1....................................................................... 174
Economical Driving
......................................186
Emission Control System..........................135
On-Board Diagnostics (OBD-II)................... 136
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 137
End User License Agreement..................427 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 427
Engine Block Heater....................................124 Using the Engine Block Heater...................... 125
Engine Coolant Check
................................218
Adding Coolant.................................................... 218
Coolant Change................................................. 220
Engine Coolant Temperature Management................................................... 221
Fail-Safe Cooling............................................... 220
Recycled Coolant................................................ 219
Severe Climates................................................. 220
Engine Cooling Fan......................................218
Engine Immobilizer See: Passive Anti-Theft System..................... 67
Engine Oil Check...........................................216 Adding Engine Oil............................................... 216
Engine Oil Dipstick - 1.0L EcoBoost™..................................................216
Engine Oil Dipstick - 2.0L...........................216
Engine Specifications - 1.0L EcoBoost™.................................................269
Engine Specifications - 2.0L....................270
Entertainment..............................................354 AM/FM Radio...................................................... 355
Apps........................................................................\
363
Bluetooth Stereo or USB................................ 362
CD........................................................................\
..... 361
HD Radio ™ Information (If
Available)........................................................ 358
SIRIUS® Satellite Radio (If Activated)........................................................ 356
Sources.................................................................. 355
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Hill Start Assist..............................................146
Switching the System On and Off................147
Using Hill Start Assist........................................ 147
Hints on Controlling the Interior Climate..........................................................106
Cooling the Interior Quickly............................. 107
General Hints....................................................... 106
Heating the Interior Quickly............................ 106
Recommended Settings for Cooling ..........107
Recommended Settings for Heating..........107
Side Window Defogging in Cold Weather............................................................ 108
Hints on Driving With Anti-Lock Brakes............................................................145
Home Screen.................................................347
Hood Lock See: Opening and Closing the Hood............212
I
Ignition Switch................................................118
In California (U.S. Only).............................195
Information Display Control........................71
Information Displays
......................................91
General Information............................................. 91
Information Messages
.................................95
Installing Child Restraints.............................17 Child Seats............................................................... 17
Using Lap and Shoulder Belts.......................... 18
Using Lower Anchors and Tethers for Children (LATCH)............................................ 20
Using Tether Straps............................................. 22
Instrument Cluster
........................................86
Instrument Lighting Dimmer......................77
Interior Lamps
.................................................79
Front Interior Lamps (If Equipped)...............79
Interior Luggage Compartment Release - 4-Door..........................................................65
Interior Mirror...................................................84
Introduction.........................................................7
J
Jump Starting the Vehicle..........................191 Connecting the Jumper Cables...................... 191
Jump Starting....................................................... 192
Preparing Your Vehicle....................................... 191
Removing the Jumper Cables........................ 192K
Keyless Entry
...................................................64
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 64
Keyless Starting.............................................118 Failure to Start...................................................... 119
Fast Restart.......................................................... 120
Starting Your Vehicle.......................................... 119
Stopping the Engine When Your Vehicle is Moving............................................................... 120
Stopping the Engine When Your Vehicle is Stationary......................................................... 120
Switching the Ignition On to Accessory Mode.................................................................... 119
Keys and Remote Controls.........................47
L
Lane Keeping System
.................................165
Switching the System On and Off...............166
Lighting Control
...............................................75
Headlamp Flasher................................................ 76
High Beams............................................................. 75
Parking Lamps....................................................... 75
Lighting...............................................................75 General Information............................................ 75
Load Carrying
.................................................176
Load Limit........................................................176 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 181
Vehicle Loading - with and without a Trailer.................................................................. 176
Locking and Unlocking.................................59 Activating Intelligent Access........................... 60
Autolock................................................................... 61
Autounlock............................................................. 62
Battery Saver......................................................... 62
Disabled Intelligent Access Keys..................... 61
Illuminated Entry.................................................. 62
Illuminated Exit..................................................... 62
Opening the Liftgate or Luggage Compartment................................................... 63
Power Door Locks................................................ 59
Remote Control.................................................... 59
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 61
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Running Out of Fuel......................................131
Adding Fuel From a Portable Fuel
Container........................................................... 131
Filling a Portable Fuel Container.................... 131
S
Safety Canopy ™............................................44
Safety Precautions.......................................128
Satellite Radio..............................................295
Satellite Radio Electronic Serial Number
(ESN)................................................................ 296
Satellite Radio Reception Factors..............295
SIRIUS® Satellite Radio Service.................. 295
Troubleshooting................................................. 296
Scheduled Maintenance Record
.............417
Scheduled Maintenance..........................409
Seatbelt Extension........................................35
Seatbelt Height Adjustment......................32
Seatbelt Reminder
.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................32
Conditions of operation..................................... 33
Seats..................................................................110
Security..............................................................67
Settings...........................................................380 911 Assist............................................................... 385
Ambient Lighting............................................... 390
Bluetooth.............................................................. 382
Clock........................................................................\
381
Display
.................................................................... 391
General.................................................................. 389
Media Player......................................................... 381
Mobile Apps........................................................ 388
Navigation............................................................ 386
Phone..................................................................... 382
Radio...................................................................... 385
Sound.................................................................... 380
Valet Mode........................................................... 392
Vehicle................................................................... 390
Voice Control....................................................... 392
Wi-Fi....................................................................... 390
Side Airbags.....................................................42
Sitting in the Correct Position...................110 Snow Chains
See: Using Snow Chains................................. 260
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance...............................................415
Exceptions.............................................................416
Speed Control See: Cruise Control............................................ 162
Stability Control............................................149 Principle of Operation....................................... 149
Starter Switch See: Ignition Switch............................................ 118
Starting a Gasoline Engine.........................121 Automatic Engine Shutdown......................... 122
Failure to Start..................................................... 122
Guarding Against Exhaust Fumes................124
Important Ventilating Information...............124
Stopping the Engine When Your Vehicle is Moving................................................................ 123
Stopping the Engine When Your Vehicle is Stationary......................................................... 123
Vehicles with an Ignition Key........................... 121
Vehicles with Keyless Start.............................. 121
Starting and Stopping the Engine...........118 General Information........................................... 118
Steering.............................................................175 Electric Power Steering..................................... 175
Steering Wheel................................................70
Storage Compartments..............................117
Sunroof See: Moonroof....................................................... 84
Sun Visors
.........................................................84
Illuminated Vanity Mirror................................... 84
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Symbols Glossary
.............................................7
SYNC™ 3........................................................336
General Information......................................... 336
SYNC™ 3 Troubleshooting......................392
SYNC™ Applications and Services
.......314
911 Assist................................................................ 314
SYNC Mobile Apps............................................. 316
SYNC™...........................................................298 General Information......................................... 298
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