Transporting the Vehicle...........................224
Customer Assistance
Getting the Services You Need...............226
In California (U.S. Only).............................227
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
......................228
Utilizing the Mediation/Arbitration Program (Canada Only).......................229
Getting Assistance Outside the U.S. and Canada........................................................229
Ordering Additional Owner's Literature....................................................230
Reporting Safety Defects (U.S. Only)..............................................................231
Reporting Safety Defects (Canada Only)..............................................................231
Fuses
Fuse Specification Chart...........................233
Changing a Fuse...........................................242
Maintenance
General Information
...................................244
Opening and Closing the Hood..............244
Under Hood Overview - 3.5L Duratec........................................................246
Under Hood Overview - 3.5L Ecoboost™................................................247
Engine Oil Dipstick
......................................248
Engine Oil Check..........................................248
Oil Change Indicator Reset......................249
Engine Coolant Check...............................250
Automatic Transmission Fluid Check...........................................................254
Brake Fluid Check........................................255
Power Steering Fluid Check.....................256
Washer Fluid Check....................................256
Changing the 12V Battery.........................256
Checking the Wiper Blades
.....................258
Changing the Wiper Blades
.....................258 Adjusting the Headlamps........................259
Removing a Headlamp.............................260
Changing a Bulb..........................................260
Bulb Specification Chart...........................263
Changing the Engine Air Filter
................265
Vehicle Care
General Information...................................266
Cleaning Products.......................................266
Cleaning the Exterior..................................266
Waxing
.............................................................267
Cleaning the Engine
...................................268
Cleaning the Windows and Wiper Blades..........................................................268
Cleaning the Interior
...................................269
Cleaning the Instrument Panel and Instrument Cluster Lens.......................269
Cleaning Leather Seats.............................270
Repairing Minor Paint Damage
...............270
Cleaning the Wheels..................................270
Vehicle Storage
..............................................271
Wheels and Tires
General Information....................................273
Tire Care..........................................................275
Using Snow Chains
.....................................289
Tire Pressure Monitoring System..........290
Changing a Road Wheel...........................293
Technical Specifications
..........................298
Capacities and Specific- ations
Engine Specifications - 3.5L Duratec........................................................299
Engine Specifications - 3.5L Ecoboost™................................................299
Motorcraft Parts - 3.5L Duratec............300
Motorcraft Parts - 3.5L Ecoboost™......301
Vehicle Identification Number
................302
Vehicle Certification Label.......................303
4
Flex (), enUSA, First Printing Table of Contents
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, (for example, your contact
information), to offer you products or
services that may interest you. Data may
be provided to our service providers such
as part suppliers that may help diagnose
malfunctions, and who are similarly
obligated to protect data. We retain this
data only as long as necessary to perform
these functions or to comply with law. We
may provide information where required
in response to official requests to law
enforcement or other government
authorities or third parties acting with
lawful authority or court order, and such
information may be used in legal
proceedings. For U.S. only (if equipped), if
you choose to use connected apps and
services, such as SYNC Vehicle Health
Report or MyFord Mobile App, you consent
that certain diagnostic information may
also be accessed electronically by Ford
Motor Company and Ford authorized
service facilities, and that the diagnostic
information may be used to provide
9
Flex (), enUSA, First Printing IntroductionE139213 E231159 E231158 E167012 E138639
STEERING
Electric Power Steering
WARNINGS
The electric power steering system
has diagnostic checks that
continuously monitor the system. If
a fault is detected, a message displays in
the information display. Stop your vehicle
as soon as it is safe to do so. Switch the
ignition off. After at least 10 seconds,
switch the ignition on and watch the
information display for a steering system
warning message. If a steering system
warning message returns, have the system
checked by an authorized dealer. If the system detects an error, you
may not feel a difference in the
steering, however a serious condition
may exist. Obtain immediate service from
an authorized dealer, failure to do so may
result in loss of steering control. Your vehicle has an electric power steering
system. There is no fluid reservoir. No
maintenance is required.
If your vehicle loses electrical power while
you are driving, electric power steering
assistance is lost. The steering system still
operates and you can steer your vehicle
manually. Manually steering your vehicle
requires more effort.
Extreme continuous steering may increase
the effort required for you to steer your
vehicle. This increased effort prevents
overheating and permanent damage to
the steering system. You do not lose the
ability to steer your vehicle manually.
Typical steering and driving maneuvers
allow the system to cool and return to
normal operation. Steering Tips
If the steering wanders or pulls, check for:
•
Correct tire pressures.
• Uneven tire wear.
• Loose or worn suspension
components.
• Loose or worn steering components.
• Improper vehicle alignment.
Note: A high crown in the road or high
crosswinds may also make the steering
seem to wander or pull.
Adaptive Learning
The electronic power steering system
adaptive learning helps correct road
irregularities and improves overall handling
and steering feel. It communicates with
the brake system to help operate
advanced stability control and accident
avoidance systems. Additionally, whenever
the battery is disconnected or a new
battery installed, you must drive your
vehicle a short distance before the system
relearns the strategy and reactivates all
systems.
COLLISION WARNING SYSTEM
(If Equipped)
PRINCIPLE OF OPERATION WARNINGS
This system is designed to be a
supplementary driving aid. It is not
intended to replace the driver
’s
attention, and judgment, or the need to
apply the brakes. This system does NOT
activate the brakes automatically. Failure
to press the brake pedal to activate the
brakes may result in a collision.
200
Flex (), enUSA, First Printing Driving Aids
To avoid fluid contamination, the reservoir
cap must remain in place and fully tight,
unless you are adding fluid.
Only use fluid that meets Ford
specifications. See Capacities and
Specifications (page 299).
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Note:
The front and rear washer systems
are supplied from the same reservoir.
Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See
Capacities and
Specifications (page 299).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners. Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately.
256
Flex (), enUSA, First Printing MaintenanceE170684
A
A/C
See: Climate Control.......................................... 116
About This Manual...........................................7
ABS See: Brakes............................................................ 175
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 175
Accessories....................................................435 Exterior Style....................................................... 435
Interior Style........................................................ 435
Lifestyle................................................................. 435
Peace of Mind..................................................... 435
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............189
Active Park Assist..........................................181 Automatic Steering into Parking
Space................................................................. 183
Deactivating the Park Assist Feature..........183
Troubleshooting the System.......................... 184
Using Active Park Assist................................... 182
Adaptive Headlamps
...................................85
Adjusting the Headlamps........................259
Horizontal Aim Adjustment.......................... 260
Vertical Aim......................................................... 259
Adjusting the Pedals
.....................................78
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................75
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................75
Easy Entry and Exit Feature.............................. 76
End of Travel Position......................................... 76
Memory Feature.................................................... 76
AFS See: Adaptive Headlamps................................ 85
Airbag Disposal................................................51
Air Conditioning See: Climate Control.......................................... 116
Air Filter See: Changing the Engine Air Filter.............265 Alarm
See: Anti-Theft Alarm......................................... 74
All-Wheel Drive.............................................168
Ambient Lighting
............................................87
Anti-Theft Alarm............................................74
Arming the Alarm................................................. 74
Disarming the Alarm........................................... 74
Appendices....................................................457
Apps
.................................................................407
........................................................................\
.......... 407
SiriusXM Traffic and Travel Link.................. 409
At a Glance........................................................16
Audible Warnings and Indicators.............97 Headlamps On Warning Chime..................... 98
Key in Ignition Warning Chime......................... 97
Keyless Warning Alert........................................ 98
Parking Brake On Warning Chime.................98
Audio Control
...................................................76
MEDIA....................................................................... 76
Seek, Next or Previous........................................ 76
Audio System.................................................313 General Information.......................................... 313
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
..............................314
Menu Structure.................................................... 316
Audio Unit - Vehicles With: Premium AM/FM/CD...................................................318
Audio Unit - Vehicles With: Sony AM/ FM/CD............................................................319
Autolamps
........................................................83
Windshield Wiper Activated
Headlamps........................................................ 83
Automatic Climate Control........................117
Automatic Climate Control - Vehicles With: Premium AM/FM/CD....................119
Automatic Transmission
...........................164
Automatic Transmission Adaptive
Learning............................................................. 167
Brake-Shift Interlock......................................... 166
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 167
SelectShift Automatic ™
Transmission................................................... 164
Understanding the Positions of Your Automatic Transmission............................ 164
Automatic Transmission Fluid Check
............................................................254
Adding Transmission Fluid ............................ 255
483
Flex (), enUSA, First Printing Index
Parking Brake..................................................176
Passive Anti-Theft System.........................73
SecuriLock®........................................................... 73
PATS See: Passive Anti-Theft System..................... 73
Pedals.................................................................78
Perchlorate.........................................................11
Personal Safety System ™..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone...............................................................393 During a Phone Call.......................................... 397
Making Calls........................................................ 396
Pairing Your Cell Phone for the First Time................................................................... 393
Phone Menu........................................................ 394
Receiving Calls.................................................... 397
Smartphone Connectivity.............................. 398
Text Messaging.................................................. 398
Post-Crash Alert System..........................224
Power Door Locks See: Locking and Unlocking............................. 63
Power Liftgate.................................................67 Hands-Free Feature............................................ 70
Obstacle Detection............................................. 69
Opening and Closing the Liftgate.................. 68
Setting the Liftgate Open Height.................. 69
Stopping the Liftgate Movement.................. 69
Power Seats....................................................129 Power Lumbar..................................................... 130
Power Steering Fluid Check.....................256
Power Windows.............................................88 Accessory Delay................................................... 88
Bounce-Back......................................................... 88
One-Touch Down................................................ 88
One-Touch Up...................................................... 88
Window Lock......................................................... 88
Protecting the Environment........................15
R
Rear Parking Aid...........................................180
Rear Passenger Climate Controls...........123
Rear Seats
........................................................131
Adjusting the Rear Seats................................... 131
Rear View Camera
.......................................185
Using the Rear View Camera System.........185 Rear View Camera
See: Rear View Camera.................................... 185
Rear Window Wiper and Washers..........80 Rear Camera Washer........................................... 81
Rear Window Washer.......................................... 81
Rear Window Wiper............................................ 80
Recommended Towing Weights............210
Refueling..........................................................157 System Warnings................................................ 159
Remote Control..............................................53 Car Finder................................................................ 55
Integrated Keyhead Transmitter..................... 53
Intelligent Access Key......................................... 53
Memory Feature................................................... 56
Remote Start......................................................... 55
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 55
Remote Start
..................................................124
Automatic Settings............................................ 124
Removing a Headlamp.............................260
Repairing Minor Paint Damage...............270
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)...............................................................231
Reporting Safety Defects (U.S. Only)...............................................................231
Roadside Assistance..................................220 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 220
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 221
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 221
Vehicles Sold in the United States: Getting Roadside Assistance................................... 220
Vehicles Sold in the United States: Using Roadside Assistance................................... 220
Roadside Emergencies
..............................220
Roof Racks and Load Carriers................203
Running-In See: Breaking-In................................................... 217
489
Flex (), enUSA, First Printing Index